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2 No other type of Medicare plan offers these services. A personal touch With UPMC for Life Options, you get all the benefits of Original Medicare (Parts A and B), plus prescription drug coverage, extra benefits tailored to you, and everyday health support from a team of experts. We are a Medicare plan specifically designed for people with long-term care needs. So you re in good hands. And your caregivers are too. Finally, our specialized network of UPMC and community doctors and facilities is uniquely qualified to deliver personalized care. The result: more peace of mind for you and your loved ones.

3 If you re in a nursing home: You and your loved ones will be supported by a nurse care manager who will: Provide you with a detailed whole person care plan with the goal of helping you live a higher quality of life. Coordinate your care with staff, identify issues, and speak up on your behalf. Provide health updates to you and your doctor. With your OK, he or she will communicate with your loved ones too. Be your extra pair of eyes to ensure proper care. Coordinate transportation, if needed, for medical services. Do everything possible to make sure your wishes and preferences are respected. If you re at home: Your loved ones will have peace of mind knowing that you have access to a program that lets you stay at home. It provides personalized, in-home service to help you remain independent. The program will: Provide you with a detailed whole person care plan with the goal of helping you live the healthiest life possible. Help you remember to take your medicines. Help you schedule doctor appointments. Coordinate transportation to your doctor appointments.

4 Are you enrolled in the Aging Waiver? Our plan works with your current services to help keep you independent at home. We will support your decision to stay in your home. You will not lose your waiver supports by enrolling in our plan. We will be a resource for how Medicare and Medicaid interact. You will not pay any member premium or cost-sharing. To be eligible for UPMC for Life Options, you must: Be enrolled in Medicare Part A and Part B Be assessed as having long-term care needs Live in your home or a long-term care facility such as a nursing home Live in the service area Not have end-stage renal disease, unless certain criteria are met Are you a caregiver? There is support for you too. If you are the point-of-contact on your loved one s behalf, our care managers will: Keep you informed. Coordinate communication between all of your loved one s health care providers. Our goal? A whole person continuum of care. Prevent minor health issues from becoming bigger ones. Provide effective caregiver resources and tools.

5 Added benefits $0 copayment for preventive dental $500 annual allowance toward dentures, crowns, and bridges One routine eye exam, with a $200 allowance for eyewear every two years Customer service dedicated to one-call resolution 20 one-way trips or 10 round trips to plan-approved locations for medicaland dental-related services Online health services and access to a 24/7 MyHealth Advice Line Support for your caregiver(s) Call now to enroll and we ll walk you through it. Toll-free Oct. 1 - Feb. 14 seven days a week 8 a.m. to 8 p.m. and Feb Sept. 30 Monday through Friday 8 a.m. to 8 p.m. TTY users should call H H H H UPMC has been recognized by U.S. News & World Report for the 15th time as one of the nation s top-ranked hospitals, and is ranked #1 in Pennsylvania (America s Best Hospitals July 15, 2014 edition). The UPMC Health Plan call center earned the 2013 Team Award for Best Customer Experience from the International Customer Management Institute (ICMI).* UPMC for Life Options has earned a four-star plan rating for quality and performance from the Centers for Medicare and Medicaid Services.** *For more information, visit **Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

6 UPMC for Life Options is an HMO SNP plan with a Medicare contract. Enrollment in UPMC for Life Options depends on contract renewal. This plan is available to anyone with Medicare who meets the skilled nursing facility (SNF) level of care and/or resides in a nursing home. The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium, and/or copayments/coinsurance may change on January 1 of each year. Premiums, copayments, coinsurance, and deductibles may vary based on the level of extra help you receive. Please contact the plan for further details. By returning the card on the next page, you are agreeing to a telephone call from a licensed representative to discuss UPMC for Life Options. Returning the card does not affect your current enrollment, nor will it enroll you in a Medicare Advantage Plan, Prescription Drug Plan, or other Medicare plan. The person who will be discussing plan options with you is either employed or contracted by a Medicare health plan or prescription drug plan that is not the federal government, and he or she may be compensated based on your enrollment in a plan. It s time to learn more about the additional benefits you ll get as a UPMC for Life Options member. Please complete this postage-paid card and mail it. Thanks! Name: Address: City: State: ZIP: Phone: County: I am inquiring for myself. I have Medicare Parts A and B. I am inquiring on behalf of someone with Medicare Parts A and B. Family Member Client Other Copyright 2014 UPMC Health Plan, Inc. All rights reserved. MC-SNP OPT BKLT BR MLR 14SNP0129 HL (MCG) 11/13/14 5.5M KP

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