An Empirical Analysis of Nurse Retention

Transcription

1 JONA Volume 44, Number 2, pp Copyright B 2014 Wolters Kluwer Health Lippincott Williams & Wilkins THE JOURNAL OF NURSING ADMINISTRATION An Empirical Analysis of Nurse Retention What Keeps RNs in Nursing? Michael J. Dotson, PhD Dinesh S. Dave, PhD Joseph A. Cazier, PhD Trent J. Spaulding, PhD OBJECTIVE: This study investigates the effects of stress, economic factors, altruism, and value congruence on intentions to leave jobs and the nursing profession. BACKGROUND: Retaining nurses will be critical for healthcare organizations as the demand for nurses increases. Regulation and cost pressures are changing the nursing work environment. METHODS: We surveyed 861 RNs in the southeastern United States. Structural equation modeling was used to analyze the survey. RESULTS: Results confirm the importance of stress and salaries and underscore the impact of both value congruence and altruism. Evidence shows a correlation between altruistic desires and intentions to leave the profession. CONCLUSIONS: Efforts to retain nurses should include matching nurse and organizational values. Initiatives need to be undertaken to increase professional autonomy and provide opportunities for the expression of altruism. Further research is indicated to investigate the unexpected result that highly altruistic nurses are leaving the profession. Author Affiliations: Professor of Marketing (Dr Dotson); Professor of Computer Information Systems (Dr Dave); Associate Professor, Computer Information Systems (Dr Cazier); Assistant Professor of Health Care Management (Dr Spaulding); Appalachian State University, Boone, North Carolina. This work was funded in part by a grant from the Northwest Area Education Center in North Carolina. The authors declare no conflicts of interest. Correspondence: Dr Spaulding, Department of Nutrition and Healthcare Management, Appalachian State University, L. S. Doughtery, Room 101, 261 Locust St, Boone, NC (spauldingtj@appstate.edu). Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal s Web site ( DOI: /NNA The ability to retain RNs is critical to both individual organizations and the healthcare industry as a whole. According to the Bureau of Labor Statistics, nursing will experience more growth than any other profession between 2010 and Although the shortage described in the 1990s and 2000s 2,3 has been dramatically reduced, several pressures are keeping the issue forefront. A recent article suggested that healthcare reform, retiring workforce, and the changing economy will continue to drive up demand for RNs. 4 New models of care mandated by healthcare reform call for more leadership by RNs in care coordination. This new role has opened up yet additional opportunities for jobs. Instability of the economy has caused many nurses to delay retirement. 4 If the economy continues as predicted, half a million nurses are likely to retire by The ability to retain the remaining workforce will greatly contribute to stability and success of individual organizations and the industry. 4 Despite the recent growth in newly licensed RNs, retention rates for younger nurses are poor. 5,6 High levels of burnout lead RNs to consider leaving the profession. 7 The current work environment in the United States is having a significant impact on the American healthcare system Upenieks 2 claims that RNs are leaving their profession because of a lack of satisfaction with their clinical roles. Nurses report feeling physically exhausted and emotionally drained because of the increased patient load as well as the conditions under which they must work. 2(p22) A number of models regarding retention of RNs have been developed and tested in the literature. These models and other survey work substantiate the importance of salaries (economic factors) and stress on RN retention. 2,5,9,11 Previous work has provided JONA Vol. 44, No. 2 February

2 little insight into 2 factors that could help explain why nurses leave their positions and the profession. These factors include the altruistic desire of nurses and how an RN s values match with those of his/her employer (value congruence). The purpose of this study was to discover and quantify factors that influence RN job satisfaction, behavioral intentions (BIs) to leave a current job, and BIs to leave the nursing profession. The research model is built from the literature on employee turnover and retention. A large survey of RNs in the southeastern United States provides the data for this study. The data are analyzed using structural equation modeling (SEM). The results suggest that both value congruence and altruistic desires can impact nurse retention. The findings suggest that initiatives, such as those focused on nurse autonomy and patientnurse ratios, could positively affect RN retention. Perspectives on Retention The model developed and tested here includes the effects of stress, economic factors, altruism, and value congruence on job satisfaction and BIs to continue in a job and the profession. We do not attempt to replicate any of preexisting models of nurse retention, but rather use key principles emphasized by several models including the Price and Mueller 12 model, the anticipated turnover model, 13 the unfolding turnover model, 14 and the absence and turnover model. 15 A recent review provides details about these models and how they have been applied in nursing. 16 We view the theory of reasoned action 17 as a common foundation of the turnover models. Job stress is one of the most common factors explaining job satisfaction. 6 Most models regarding turnover address stress either directly or indirectly through constructs such as work environment, shock, or sacrifice. Read and Laschinger 6 reported that 2 types of stress (incivility and bullying) lead to decreased job satisfaction. Studies focused on inpatient nursing report many examples of stress. 6 In the hospital environment, nurses are not always treated with respect by physicians or treated as colleagues. 6 As nurses spend time with their patients, they get a sense of what the patient needs. This sensitivity and the level of the nurses education are not always acknowledged by the physicians. Furthermore, as patientnurse ratios increase, time management can become very difficult because of increasing demands of documentation, medications, and other care management activities. 6 Many new RNs find that they do not have time to dedicate to personal interactions with patients. This leads to further decreases in satisfaction. 6 Aside from effect on job satisfaction, stress should also directly affect BIs to leave a position. 14 The unfolding turnover model predicts that leaving a job can start with a shock. 14 Shocks such as patients dying, extreme disrespect by physicians or managers, or mistakes leading to patient injury may cause nurses to leave their job immediately. The turnover models suggest that 2 different kinds of economic factors affect the decision to stay or go. One factor is the balance of what an individual is paid for their time and energy. This could be framed as the question Do I get paid enough to do this? Filling positions is difficult when hourly pay or salaries are not sufficient to justify the schedule, stress, or other costs. Hinson and Spatz 5 report that salary is the most important factor affecting retention. Therefore, economic factors such as salary will affect an RN s satisfaction with his/her current job. The 2nd economic factor is the availability of jobs outside nursing. Both the unfolding turnover model 14 and the absence and turnover model 15 suggest that employment opportunities outside nursing will be weighed when making a decision to leave. Economic factors will also affect BI to leave the profession, not just an individual position. We expect a nurse s sense of altruism can lead to higher satisfaction with a job and to increased BI to stay in the profession. The job embeddedness model recognizes job fit as a substantial factor in retention. 18 Many RNs chose nursing because of the opportunity to help others, particularly those in vulnerable positions. A sense of altruism in the nursing environment can balance possible negative effects of economic factors and stress. 18 Furthermore, altruism may have independent effects on satisfaction, BI to leave a job, and BI to leave the profession. 18 If a nurse is not satisfied with pay and stress levels, she may have no intentions to leave the job because it fulfills her sense of altruism. Furthermore, if a job is no longer attractive, a sense of altruism may keep the nurse looking for other positions or types of positions in nursing. Value congruence can lead to another type of fit. 14 As we interpret the turnover models used in the field of nursing, this 2nd type of fit is also critical. The unfolding turnover model refers to this concept as image violation. 14 Value congruence means that the nurse s values fit with those of the employer. Moneke and Umeh 19 show that relationships with managers affect job satisfaction. One difficulty often faced by nurses in the hospital environment is the perceived lack of congruence between the intent of nursing (to care for patient well-being) and the need for tight management of costs and efficiencies by managers. These goals do not have to be entirely 112 JONA Vol. 44, No. 2 February 2014

3 independent of each other. Nevertheless, both priorities have to be recognized and respected for healthcare organizations to succeed. Different organizations emphasize different priorities and values. Value congruence should be inversely associated with BI to leave and job satisfaction. If a nurse feels that he/she fits in the organization, he/she is more likely to be satisfied with his/her job. Even when the nurse is not satisfied with his/her job, a strong sense of fit with organizational values would encourage the RN to stay in his/her current position. Finally, several turnover models point to the fact that poor job satisfaction leads to BI to leave a position. 12,14-16 In the unfolding turnover model, 14 low job satisfaction can take the place of shocks or stressors in causing an employee to consider leaving. Furthermore, for many new nurses, stress experienced in the 1st job can affect their perception of the field of nursing as a whole and in the future. 16 Poor job satisfaction will also make an impact on a nurse s BI to leave the profession. 2 Methodology Development of the Instrument As part of a larger study, a survey instrument was developed based on a review of the literature and focus group results. The survey was deemed exempt by the institutional review board. The survey was used in a small pilot study. The questions were then modified as necessary. Multiple questions were asked in each dimension to allow the calculation of unobservable factors and, if necessary, the trimming of questions before testing the final model. Table 1 shows a list of the final survey questions used for this research. Items were developed for this study using the approaches prescribed by Gable and Wolf. 20 The scales were tested and further validated using confirmatory factor analysis as outlined by Bollen 21 and Mueller. 22 As a verification of the reliability of the scales, we calculated the Cronbach s " reliability coefficients for the constructs. These values are presented in Table 1. All but one of the coefficients exceeded the threshold of.7, which indicates they are acceptable for survey items. 23 The items relating to altruism scored slightly lower and less consistently but are not unusable. According to Peterson s 23 review of the literature, coefficients less than.6 are unacceptable. Because altruism is above that threshold, we continue with the analysis, noting that the measures of altruism have less consistency than the other factors. After testing reliability of the scales, the results were analyzed using SEM. 24 Data Collection Responses were gathered via an online survey in 2009 based on a list of nurses provided by a regional health agency located in the southeastern United States. This list consisted of 3292 nurses who indicated that they were willing to be contacted. Of these, 3120 were successfully distributed and 861 usable surveys were received for a response rate of Table 1. Retention Model Questions Factor Variable Question Altruism, " =.645 ALT1 I deeply feel a calling to be a nurse. ALT2 I became a nurse to help others. ALT3 I enjoy caring for my patients. Job satisfaction, " =.834 JBS1 I would recommend becoming a nurse to others. JBS2 If I had it to do over again, I would still become a nurse. JBS3 I love being a nurse. Value congruence, " =.858 VC1 My employer s values align very closely with my personal values. VC2 Those above me in the organization put quality care of the patient first. VC3 My company and I agree on patient care. Economic factors, " =.841 ECO1 Nursing is a well-paying profession. ECO2 I am well compensated for what I do. ECO3 I am satisfied with my current salary as a nurse. Stress, " =.782 ST1 My job gets to me. ST2 My job is stressful. ST3 My job leaves me emotionally exhausted. BI leave job, " =.860 JOB1 I want to switch to another nursing job as soon as possible. JOB2 I am considering changing my nursing job. JOB3 I am keeping my eyes open for another job opportunity in nursing. BI leave profession, " =.784 PROF1 I want to leave the nursing profession as soon as possible. PROF2 If I had it to do over again, I would still go into nursing (reversed). PROF3 I plan to continue in nursing for the rest of my working life (reversed). JONA Vol. 44, No. 2 February

4 27.6%. Table 2 provides a profile of the total sample, representing a relatively diverse group of nurses. The average experience as a nurse is 21.5 years. More than half of the nurses in the sample had reported working in hospitals. Results Table 2. Profile of Nurses: Total Sample Demographics n % Gender Male Female Age Q Years of nursing experience Average = 21.5 y Nursing degree High school/as BS MS Type of employment Hospital Administration Doctor s office Education Health department School Work community Rural Urban We used SEM to analyze the data. SEM is used to work with survey data to estimate constructs, which can be observed only indirectly (latent factors). 25 Essentially, an SEM model can be interpreted as a series of equations, with the expanded value that they are all estimated simultaneously. This allows for a comparison of the importance of various factors. Estimates of the coefficients were generated using maximum likelihood estimators (see Figure, Supplemental Digital Content 1, which shows the structural equation model, The model appears to be a reasonable fit for the data. The overall fit indices (Comparative Fit Index, Incremental Fit Index) are sufficient when compared with guidelines, which recommend a score greater than ,22,25 The root mean square error of approximation fit statistic is less than 0.10, the recommended maximum. 21,22,25 Because of the number of potential relationships, we have trimmed the model for fit, discussion, and presentation (ie, removed several relationships that were not significant such as the effect of economic factors on BI to leave a job and the profession). Because post hoc modification of the model can lead to fitting to data anomalies, care needs to be taken to retain validity of the model. We have not added any relationships and are using a Cronbach s " of.01. The trimmed model was run using LISREL and is reported in Figure, Supplemental Digital Content 1, After trimming, the model still clearly reflects the theory of reasoned action 17 and the turnover models. Most of the coefficients are significant and confirm the relationships suggested in the literature. All coefficients related to job satisfaction are significant in the predicted direction. Stress and value congruence both exhibit the expected relationships with BI to leave a job. The effect of altruism on BI to leave a job is not significant. Nevertheless, we retain it in the model because it nears significance at " =.05 in order to retain possible effects on other relationships. The positive relationships of both value congruence and altruism on BI to leave the profession are unexpected. Stress has the strongest effect on BI to leave a job. The literature showed salaries as the strongest effect. 26 Economic factors had no significant impact and BI to leave a job except through job satisfaction. Job satisfaction has the strongest impact on BI to leave the profession, which confirms previous findings. 16 Altruism has the strongest effect on job satisfaction. Value congruence is similar to economic factors and stress in its effect on job satisfaction. The results underscore the importance of both value congruence and altruism in a field where stress and economic factors have long been considered the most salient factors. Discussion and Conclusions The analysis confirms many points known to affect nurse turnover. The analysis also reveals the importance of value congruence. The structural model provides a surprising insight regarding the impact of altruism among nurses. In applying these findings, we recognize some limitations. The measure of altruism is new and needs refining as evidenced by the analysis. Furthermore, the survey is somewhat balanced between rural and urban nursing. This may not reflect national nursing demographics. Finally, the healthcare economy and the whole US economy are currently volatile. Many of the principles used in the model have been validated in one way or anotherforyears,and we have confidence that they will continue to apply. 114 JONA Vol. 44, No. 2 February 2014

5 Nevertheless, the model used in this research could benefit from further verification. Important factors involved in keeping nurses in their jobs include job satisfaction, reduction of stress, and value congruence. Stress has long been a common complaint in the field of nursing, especially for nurses who are unsatisfied with their current jobs. Job satisfaction is highly impacted by stress and economic factors. Given present economic conditions, many health organizations may not be able to offer more attractive compensation. The 2 areas that may be firmly in the control of healthcare organizations are stress and value congruence. Interventions that organizations can implement to reduce stress and increase value congruency should help offset the influence of economic factors. Future research should focus on the role of value congruence in the changing healthcare environment. The results show that the hiring process is critical to the retention of RNs. In hiring individual RNs, organizations should seek individuals who are more altruistic and whose values match with the organization. The analysis shows that nurses who are more altruistic have a substantially higher level of job satisfaction. Job satisfaction in turn reduces RNs intentions to leave a job. The analysis shows that RNs whose values do not match with the organization are likely to have lower job satisfaction and are more likely to have thoughts of leaving. Search and training are a substantial cost in the maintenance of the workforce. 27 Decreasing turnover rates by hiring the right RNs will provide valuable savings. Value congruence is the factor that seems to hold the most untapped potential for increased job satisfaction and nurse retention (in their current jobs, not in the field of nursing). This is a relatively unexplored variable in the healthcare literature. With its strong and important impacts, value congruence appears to be one of the most important positive variables measured in the current study. In job satisfaction, it is surpassed only by altruism. However, altruism is not in the control of healthcare organizations. We find that nurses who have high job satisfaction are those who experience the greatest levels of value congruence with their organizations. These are the nurses least likely to leave for another workplace. If hospitals and clinics can increase the compatibility of organizational management with the nurses perspective of patient care, they should increase both job satisfaction and the willingness of nurses to remain in their current jobs. Clearly, the alignment of personal and organizational values is very important. The surprising finding that altruism is associated with nurses leaving the profession has potentially significant and negative implications. Among the possible explanations for this is that nurses are no longer experiencing the fulfillment of their altruistic desires in the field of nursing. It is possible that regulations and financial pressures on care organizations have removed many opportunities for altruistic behavior in nursing. This conclusion cannot be confirmed from the analysis. However, reduction of altruistic opportunities could influence results as above. Nurses who experience more altruistic desires may leave the profession to look for more altruistic opportunities. In unstructured comments, a substantial number of respondents stated that they became nurses in order to help people. The diminishing of altruistic opportunities and allocation of time for patient interaction will likely lead to more RNs leaving the profession. Positive impacts on nurse retention could be realized through many initiatives. We discuss only 2 here: increased professional autonomy and reductions in patient-nurse ratios. First, professional autonomy in the nursing environment could mean structuring care in a manner that allows the nurse to use his/her training to the fullest. Recent work has reported that nurse-physician teamwork leads to increases in perceptions of job satisfaction and autonomy of nurses. 28 Increases in this autonomy may not only increase job satisfaction, but also allow nurses with more altruistic desires to feel like they are making a difference in patient care. Managers and physicians must allow RNs to do their job and recognize nurses insight and contribution to patient well-being. Second, healthcare organizations experience a perpetual and constant pressure to increase the amount of work performed by each RN (efficiency/ productivity). This constant pressure has led to higher patient-nurse ratios. The pressure for efficiency and productivity may lead to discrepancies and conflicts in values and beliefs among managers and nurses (value congruence), decreased time to care for individual patients (fulfillment of altruistic desires), and increased stress through the number of tasks required of nurses (productivity). As the patient-nurse ratio and number of tasks increase, other personnel are used to gather vital signs, complete hygiene, and other tasks. This further distances the nurse from time with their patients. In the case of value congruence and stress, the effects of pressure for efficiency and productivity will lead nurses to seek other jobs or roles in other care settings. The outcome may be more drastic in the case of nurses with more altruistic desires. If nurses are continually asked to care for more patients and complete more tasks per hour at work, more altruistic individuals will find other professions or settings where they feel they can realize those desires. The type of person seeking careers in nursing may shift to those with other objectives besides altruism. JONA Vol. 44, No. 2 February

6 This study reports on a survey of more than 800 RNs in the southeastern United States regarding retention of nurses in both their jobs and the field of nursing. Results confirm that stress and economic factors are still critical as widely reported in the literature. Furthermore, we show the importance of how a nurse s values fit in his/her organization. Finally, the analysis shows some evidence that it is becoming difficult to express or reconcile altruistic desires in the role of a bedside nurse. Retention of the current workforce requires serious and critical attention to all 4 of these factors and development of initiatives to improve the environments in which RNs work. References 1. Bureau of Labor Statistics. Employment Projections, Washington, DC: Bureau of Labor Statistics; USDL Upenieks V. Recruitment and retention strategies: a Magnet hospital prevention model. Medsurg Nurs. 2005;14 (suppl 2): HRSA. Projected Supply, Demand, and Shortages of Registered Nurses: Rockville, MD: Health Resources and Services Administration; Auerbach DI, Staiger DO, Muench U, Buerhaus PI. The nursing workforce in an era of health care reform. NEnglJMed. 2013;368(16): Hinson TD, Spatz DL. Improving nurse retention in a large tertiary acute-care hospital. J Nurs Adm. 2011;41(3): Read E, Laschinger HK. Correlates of new graduate nurses experiences of workplace mistreatment. JNursAdm. 2013; 43(4): Kanai-Pak M, Aiken LH, Sloane DM, Poghosyan L. Poor work environments and nurse inexperience are associated with burnout, job dissatisfaction and quality deficits in Japanese hospitals. J Clin Nurs. 2008;17(24): Andrews DR, Dziegielewski SF. The nurse manager: job satisfaction, the nursing shortage and retention. JNursManag. 2005; 13(4): Bednash G. The decreasing supply of registered nurses: inevitable future or call to action? JAMA. 2000;283(22): Buerhaus PI, Straiger DO, Auerbach DI. Implications of an aging registered nurse workforce. JAMA. 2000;283(22): Stretton DV, Bolon DS. Recruitment and retention of rural hospital administrators: a multifaceted approach. Hosp Top. 2009;87(7): Price JL, Mueller CW. A causal model of turnover for nurses. Acad Manage J. 1981;24(3): Hinshaw AS, Atwood JR. Anticipated Turnover Among Nursing Staff Study. Bethesda, MD: National Institutes of Health, National Center for Nursing Research; Lee TW, Mitchell TR. An alternative approach: the unfolding turnover model of voluntary employee turnover. Acad Manage Rev. 1994;19(1): Borda RG, Norman IJ. Factor influencing turnover and absences among nurses: a research review. Int J Nurs Stud. 1997;34(6): Gilmartin MJ. Thirty years of nursing turnover research: looking back to move forward. Med Care Res Rev. 2013;70(1): Fishbein M, Ajzen I. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley; Mitchell TR, Holtom BC, Lee TW, Sablynski CJ, Erez M. Why people stay: using job embeddedness to predict voluntary turnover. Acad Manage J. 2001;44(6): Moneke N, Umeh OJ. Factors influencing critical care nurses perception of their overall job satisfaction. J Nurs Adm. 2013;43(4): Gable RK, Wolf MB. Instrument Development in the Affective Domain: Measuring Attitudes and Values in Corporate and School Settings. 2nd ed. Norwell, MA: Kluwer Academic Publishers; Bollen KA. Structural Equations With Latent Variables. New York, NY: Wiley; Mueller RO. Basic Principles of Structural Equation Modeling. New York, NY: Springer; Peterson RA. A meta analysis of Cronbach s coefficient alpha. JConsumerRes. 1994;21(2): Hoyle RH, ed. Structural Equation Modeling. 1st ed. Thousand Oaks, CA: Sage; Kelloway EK. Using LISREL for Structural Equation Modeling: A Researcher s Guide. Thousand Oaks, CA: Sage; Buffington A, Zwink J, Fink R, DeVine D, Sanders C. Factors affecting nurse retention at an academic Magnet hospital. J Nurs Adm. 2012;42(5): Jones CB. The costs of nurse turnover, part 2: application of the nursing turnover cost calculation methodology. J Nurs Adm. 2005;35(1): Ajeigbe DO, McNeese-Smith D, Leach LS, Phillips LR. Nurse-physician teamwork in the emergency department: impact on perceptions of job environment, autonomy, and control over practice. J Nurs Adm. 2013;43(3): JONA Vol. 44, No. 2 February 2014