Serious And Emergency Incident Management Plan (SIMP)

Transcription

1 Central Bedfordshire Canine Trust Policy Serious And Emergency Incident Management Plan (SIMP) FORWARD Things do go wrong at events and the trust must ensure that it has assessed the risk and planned for such incident. This plan lays down a model framework for dealing with a serious incident at a trust event. Of course the implementation of the plan must be scalable with the anticipated size of the event. This serious incident management plan should be read in conjunction with the Central Bedfordshire Canine Trust main policy on media relations and social media. SERIOUS INCIDENT MANAGEMENT PLAN Any incident at a trust event that falls within the definitions of a serious incident must receive a proportionate response so that the injured receive attention and any safety issue is dealt with. We also must ensure the incident is recorded for future reference and records. A serious incident is defined below and will usually cause a lot of attention at the scene, and may well involve outside agencies being summoned to assist us. Serious Incidents also have the potential to cause some follow-up enquiries by the Health and Safety Executive after the event. Serious Incident Management is about ensuring the incident receives a correct balanced response and to ensure help is directed where it is most needed. The event organisers also have to ensure there is sufficient information gathering so that all relevant facts are known. A well controlled follow-up will ensure containment, with as fewer people being affected by the incident as necessary. We must ensure only those who need to be involved are involved and those who need to be informed are informed. Definition of Serious Incident For the purpose of trust events a serious incident will be defined as: 1. Any incident where a person is injured and requires medical treatment either at the event medical facility or taken to hospital. 2. Any incident where a dog is injured and requires treatment to the extent that it can no longer take part in event activities. 3. Any incident that causes a major disruption to any event activity. 4. Any unplanned or unintended incident which may become subject to public scrutiny or press attention. Issue 1 / 18 April 2011 Page 1 of 18

2 5. Any incident which MAY have caused serious injury to either a person or dog. 6. Any major failure of communication systems which could lead to control breakdown of the event of an incident. EVENT STAFF & STEWARD BRIEFING In this Serious Incident Plan we refer to a number of officials. As this is a model document covering the majority of trust events, we have given the current specific officials names. Each event will change slightly based on appointed officials and their availability. A full Serious Incident Contact Card will be issued to all those involved, for each event:- Role Description Currently Appointed Chief Executive Trust Chief Executive Gary Gregory (GG) Event Manager Press Officer Chairman Event Secretary The appointed event/show manager (normally Chief Executive) must hold Kennel Club Show Management Certificate The appointed press officer, who will provide media co-ordination. The appointed chairman of the trust, who is ipso facto the chairman of all events. The Events Secretary (normally trust membership secretary) Gary Gregory (GG) Tracey Stanbridge (TS) Patricia Gregory (PG) Jo Spencer (JS) Actions to be taken As the Event Manager and holder of a Kennel Club Show Management Certificate, Gary Gregory (GG) must be the first trust point of contact of any incident. This is the case be it injury or political error. In the event of a serious incident GG will consult with the Chairman, Patricia Gregory (PG) and the Event Secretary, Jo Spencer (JS) and will decide a course of action. GG will advise the Chief Executive on the known facts of the incident. It is vital that the Press Officer (TS) be advised as soon as possible so that a statement can be prepared, and/or a standard incident statement be released. This may involve communication with an outside press office such as The Kennel Club, Voluntary Action South Bedfordshire and/or the Media Trust. In the event a child or female is involved (PG) may be used in a caretaker role. (N.B. Gary Gregory and Tracey Stanbridge are CRB checked so can be called upon if necessary). Issue 1 / 18 April 2011 Page 2 of 18

3 Containment is vital to the handling of incidents of a physical nature, housing of dogs etc. Should an area be required for the housing of dogs or privacy of persons, space and allocation will be made in the event secretary s office. ON FINDING A SUSPICIOUS PACKAGE DO NOT TOUCH IT! Advise the Event Manager (GG) of your suspicions and he will take appropriate action. GG will also inform Chairman (PG) as and when this action has been taken. Enlist the help of ring stewards or trust officials to assist you whilst you are reporting your find. Advise the Event Secretary (JS) you have reported the incident so the Chief Executive can be made aware. DO NOT USE A RADIO OR MOBILE PHONE WITHIN 25 METRES OF THE PACKAGE. You should state where it is and a brief description of the package. You will be given specific instructions from the police and or event control room as to the action to be taken. SHOULD THE EVENT RECEIVE A THREAT You will be informed by the Event/Show Managers office via the use of mobile phones. You will be requested to carry out an area search of the locations you are responsible for. Please do so without panic or causing undue alarm. If you are forwarding instruction on to another member of the team, please do so without raising your voice or excessive arm waving. You will be requested to check your area and advise the Show Managers office once you have completed the check and your findings. GG will then collate this information and pass it onto the authorities. If you are assisting in an evacuation of a location please do so without raising your voice or excessive arm waving. Issue 1 / 18 April 2011 Page 3 of 18

4 ASSISTING WITH AN AREA EVACUATION If the persons are asking or insisting on entering any part of the event which has been evacuated, please ask them to wait until the all clear has been given. Avoid using phrases like, You are not allowed back into the area. Instead reassure them they ARE ALLOWED BACK INTO THE AREA ONCE THE ALL CLEAR HAS BEEN GIVEN. You may have to repeat the fact that persons will be allowed back in once the all clear has been given by all parties concerned. Call the assistance of a member of event team if the situation appears to be escalating. If you are assisting in an evacuation of a location please do so without raising your voice or excessive arm waving. Be prepared to evacuate yourself should the Event Manager (GG) instruct you to do so. IN THE EVENT OF A DEMONSTRATION OR YOU SUSPECT A DEMONSTRATION IS ABOUT TO HAPPEN IN YOUR AREA Those persons who are demonstrating are not necessarily committing an offence and therefore you should not take any direct action yourself. You should remain polite but refrain from getting into any conversations about their cause. You must contact the Event Managers Officer (GG) immediately and they will arrange for assistance to come to you. If you see another show official in close proximity to you, ask them to work with you as support. You are then able to back each other up should any issues arise. No person has the authorisation to speak to the press of public about the incident without the express authority of the Chief Executive (GG) and Chairman (PG). Any such announcements will be agreed by the Event Manager (GG) having gained the relevant information and advice necessary. Any enquiries regarding announcements or press comments during a serious incident should be directed to the Press Officer (TS). Issue 1 / 18 April 2011 Page 4 of 18

5 EVENT MANAGER DUTIES PRIOR TO THE EVENT 1. As Serious Incident Manager (SIM), the Event Manager will appoint a deputy SIM to assist him in his duties and act as a record keeper during the management of a serious incident. 2. One month before each event, GG will draft the Serious Incident Information Card (SIIC). This card will detail: a. Any specific threats and serious incidents likely or foreseeable. b. How the trust will respond to such specific threats and serious incidents identified in 2.(a) should they occur. Care must be taken to ensure Serious Incident Information Card covers all aspects of the event and not just the main showing rings. 3. Further discussions will be required with both the Veterinary Officer and any attending First Aid or Medical personnel as to how they plan to respond to incidents in the areas other than just showing rings or benching areas. It will also have to be agreed how fatally injured dogs will be transported from those areas and where they will be taken. All of these details will be included in the SIIC document. 4. The SIIC document will consist of: a. The FULL location address including postcode and GPS Coordinates. b. The name and contact mobile telephone numbers of anyone involved in the Serious Incident Plan (here within referred to as the Serious Incident Team) and any other persons who may be called on to assist. c. Any code words that will be relied on and what action is required when the code word is used. d. The locations to be used as RV points for external services that may be arriving as back up should we need them. e. The location that will act as the RV point for any redundant stewards or officials in case they are required to assist. 5. The location that is to be used as an overflow medical facility in the event of space not being available. Such a location should have hot and cold running water and seating. 6. The location that is to be used as a confidential interview room by the police and where support can be given to the witnesses or connections. Hot tea and coffee must be made available with sufficient milk and sugar. 7. The proposed management plans that will be enacted should a serious incident occur (this is not applicable if the event is adopting this modal Serious Issue 1 / 18 April 2011 Page 5 of 18

6 Incident Plan, however this should be clearly stated on the SIIC). 8. The Serious Incident Plan and Serious Incident Information Card will be presented and reviewed by the responsible Event Committee of the Central Bedfordshire Canine Trust. It will then be distributed to each member of the Serious Incident Team at least four weeks prior to the show to ensure they are familiar with its content and to raise any issues they may have. Any issues raised will be directed to GG in the first instance as SIM. GG will then raise the issue with the relevant advisor should clarification be required. 9. It must be ensured by the SIM that a copy of the SIMP and SIIC is ready and one site at the event before the event opens, and that any event office or control room/point on site had a SIIC prominently displayed. SERIOUS INCIDENT FIRST RESPONSE PLAN 1. Incident or Accident Occurs or a steward of official suspects an incident is about to develop. 2. The incident is reported to the Event Manager (GG) who will make Event Secretary (JS) aware. 3. GG will inform Chairman (PG) of the incident and action being taken. 4. GG will respond with appropriate action to support and establish to the exact situation, assisted by JS. 5. GG, PG & JS will agree and action plan and incident control structure, personnel required and timings. 6. GG will arrange any external assistance required to be called. 7. GG will contact TS to arrange rendezvous at the secretary s office or other suitable location. 8. TS and PG will plan a PR response. 9. GG will co-ordinate and manage the incident team and instruct the team of requirements. Issue 1 / 18 April 2011 Page 6 of 18

7 10. GG will update TS and PR team of changes to ensure correct public relations. 11. GG will contact PG, JS and TS to arrange rendezvous at the secretary s office of other suitable location to agree revised action plan and incident control structure, personnel required and timing. 12. TS will distribute PR response to media, assisting by PG or GG acting a lead trust Spokesman. 13. GG will liaises with external assistance, venue owners and instigate an investigation. IMPORTANT GG will be responsible for the calling of outside assistance (e.g. emergency services and veterinary surgeon). IMPORTANT GG, PG, TS & JS must remain on site as key members of the SIP Team. SERIOUS INCIDENT PUBLIC RELATIONS & MEDIA RESPONSE 1. GG will contact TS to arrange rendezvous at the secretary s office or other suitable location. 2. TS will contact and rendezvous with the PR team, who will be made up of volunteers/event staff arranged by GG. 3. TS will call the Central Bedfordshire Canine Trust office and brief any one there answering phones that there is a situation and what to say if asked by telephone callers (bearing in mind the caller may not be legitimate press) 4. TS and Chairman (PG) will plan a first initial PR response. PG to take role of lead spokesman for interviews or statements (or call upon GG). 5. PR team to devise a stand-by statement for issues through press enquires and social media. 6. PR team to co liaise with outside social media and website editors of the trust and if necessary press offices of The Kennel Club, Voluntary Action South Bedfordshire and the Media Trust. Issue 1 / 18 April 2011 Page 7 of 18

8 7. GG will update TS and PR team of changes to ensure correct public relations. 8. PR team will plan ahead for possible Press Briefing either in Secretaries/Press Office or outside the main entrance to the event. Consideration must be given to proximity to protest groups. (TS to advise of intended location, so GG can discuss the location of the briefing with the venue owner and agree personnel/barrier requirements and proximity to protest groups. 9. PR team will list possible questions that may be asked by the press. Skeleton answers to be drawn up. 10. TS to update trust office, social media and website contacts. TS to also update GG and PG on wording of responses and timings of any conferences. (GG will advise venue owner of this). INFORMATION FOR THE SERIOUS INCIDENT TEAM LEADER ONLY The following incidents are subject to the reporting requirements under The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations In the event of an accident that result in any of the injuries being described below, the incident becomes reportable to the Health & Safety Executive by the Event Manager or Chief Executive on Behalf of the Central Bedfordshire Canine Trust: 1. Injury where a member of the public is taken to hospital for check-up or treatment. 2. Any fracture, including cracked or chipped, other than to a finger, thumb or toe. 3. Any amputation. 4. Dislocation of the hip, knee, shoulder, elbow or spine. 5. Loss of sight (whether temporary or not) 6. Any electrical shock leading to unconsciousness, requiring resuscitation or admittance to hospital. 7. Any loss of consciousness 8. Any act of un-solicited violence against an official, volunteer or employee resulting in injury that requires hospital treatment. Should an incident occur where you suspect a major injury was narrowly avoided or you are in doubt as to whether a report to HSE is necessary, you are advised to make a report and HSE will decide if it is necessary. Issue 1 / 18 April 2011 Page 8 of 18

9 INJURY RESPONSE PLANS LEVEL 1 WHEN A SERIOUS INCIDENT OCCURS THAT IS DIAGNOSED AS LIFE THREATENING BUT NOT FATAL: 1. The Serious Incident Manager should manager the incident leaving other officials to oversee the show. 2. If a person who is not taking part in any show rings is pronounced dead at the show, you must then comply with the Level 2 Protocol Fatality outside the Show Rings. 3. If a person is pronounced dead on any part of Show Rings or any adjacent Public Viewing Areas, you comply with the Level 3 Protocol Fatality inside Show Rings or any adjacent Public Viewing Areas. 4. If death has not been pronounced at the event but in the opinion of the medical personnel on site it is very likely to do so, the SIM should immediately inform: a. The Chairman b. The Event Secretary c. The Chef Executive d. The Venue Management e. The SIP Team 5. For communication throughout the incident consider using: a. Mobile phones b. Separate Control Radio Network. 6. The incident should be fully investigated and therefore arrangements must be made to stand down any officials who are material witnesses until their accounts of how the incident occurred have been taken by the SI. Care must also be taken as they may well be in shock and require support and advice. 7. Arrangements must also be made to photograph the location and any relevant areas linked to the incident from as many angles as possible. 8. The SIM must also request the Event Secretary to have the relevant documentation photocopied in sufficient numbers of sets to ensure it is Issue 1 / 18 April 2011 Page 9 of 18

10 available to all the parties who will become involved in any follow-up. 9. The SIM should offer to appoint an appropriate person to accompany the person s connections to the hospital if they wish it to happen. This offer is purely that, it is not obligatory on the connections to agree. Neither is it obligatory on the connections to keep the trust updated with the developments at the hospital. It is however permitted that the person who accompanies the connections to keep the trust up to date with the developing situation from the hospital. This must be done with sensitivity and with discretion. The person appointed to accompany the connections MUST NOT be connected with the management of the incident or a witness. 10. The incident will be reportable to the HSE under the category or Serious Injury; therefore the SIM will agree the wording of the report with the Chairman and Chief Executive. 11. The SIM or Chief Executive will report the incident IMMEDIATELY in line with the reporting requirements. They will telephone the report through to the Central Reporting Centre on as soon after the facts have become clear and agreed. To report the incident they will require the following information: a. Date and time of the incident b. Location of the incident c. Event location including postcode d. Name of the injured person. Most of the information you require regarding a person taken to hospital can be found on the event entry form. A copy of this form must be obtained and kept as part of the injury record. e. Age of injured person [if they disclose it] f. Whether male or female g. What the injury is and whether confirmed or suspected. h. Which part of the body was injured and whether left or right side. i. Whether they became unconscious at any time during or after the incident. j. What exactly happened The reporting centre only works between 10:00 and 17:00 Mon to Fri and the alternative reporting method is online by logging onto The screen will prompt you to click on the computer and then it will take you through to your next stage. Issue 1 / 18 April 2011 Page 10 of 18

11 12. Keep a photocopy of the investigation follow-up and other documentation sent to you by the HSE Central contact Centre. You will need to keep copies of these reports for at least ten years. 13. If the injuries later become fatal and death is pronounced by the hospital, the police will usually be informed by the hospital administration. The police will then attend the event to carry out an investigation. At that point the SIM will have to give full account of what actions have been taken following the incident and who they have spoken with. You should also handover copies of the relevant documentation whish should by now have been photocopied. The police will request the originals and this is within their powers to do so. 14. If you discover through other contacts that death has occurred, you are required to contact the Police and confirm the information has been received BUT THAT YOU HAVE NOT CONFIRMED that a death has occurred. The police will then confirm the injury status with the hospital and will then act accordingly. Again, you are required to give them copies of all the information you have, including any accounts of the incident you have taken from any witnesses. 15. In either case it is the duty of the event to contact the Central Reporting Centre to upgrade the report. Do not rely on the Police to do so as there may be a delay in their systems and that WILL leave you vulnerable to enforcement action for failing to report the injury under the RIDDOR regulations. LEVEL 2 FATALITY OUTSIDE SHOW RINGS OR ANY ADJACENT PUBLIC VIEWING AREAS 1. The Serious Incident Manager should manage the incident leaving other officials to oversee the event. 2. The SIM should immediately inform: a. The Chairman b. The Event Secretary c. The Chef Executive d. The Venue Management e. The SIP Team 3. THE POLICE MUST BE CONTACTED AT THIS STAGE 4. For communication throughout the incident consider using: Issue 1 / 18 April 2011 Page 11 of 18

12 a. Mobile phones b. Separate Control Radio Network. 5. The area surrounding where the death has occurred must be closed off to any person with the exception of a limited number of persons who are permitted to enter to make the location safe by turning off the power, the removal of live animals or similar such actions. If it is a trades stand, then it must cease trading until the police have given clearance for it to re-open. 6. If a structure such as a trade stand has become unstable, do not allow anybody to enter. The incident may well be reportable as a dangerous occurrence. 7. Arrangements must also be made to photograph the location and any relevant areas linked to the incident from as many different angles as possible. 8. Any injury incident will be reportable to the HSE under the category of Fatal; therefore the SIM will agree the wording of the report with the Chairman and Chief Executive. 9. If the cause of death is suspected to have been through an illness and not an injury, then the person who is making the report will have to include that fact when reporting it. It is possible to change the category on the database when all the facts have been confirmed. 10. The SIM or Chief Executive will report the incident IMMEDIATELY in line with the reporting requirements. They will telephone the report through to the Central Reporting Centre on as soon after the facts have become clear and agreed. To report the incident they will require the following information: a. Date and time of the incident b. Location of the incident c. Event location including postcode d. Name of the injured person. Most of the information you require regarding a person taken to hospital can be found on the event entry form. A copy of this form must be obtained and kept as part of the injury record. e. Age of injured person [if they disclose it] f. Whether male or female g. What the injury is and whether confirmed or suspected. h. Which part of the body was injured and whether left or right side. Issue 1 / 18 April 2011 Page 12 of 18

13 i. Whether they became unconscious at any time during or after the incident. j. What exactly happened The reporting centre only works between 10:00 and 17:00 Mon to Fri and the alternative reporting method is online by logging onto The screen will prompt you to click on the computer and then it will take you through to your next stage. 11. Keep a photocopy of the investigation follow-up and other documentation sent to you by the HSE Central contact Centre. You will need to keep copies of these reports for at least ten years. LEVEL 3 FATALITY INSIDE SHOW RINGS OR ANY ADJACENT PUBLIC VIEWING AREAS: 1. The Serious Incident Manager should manage the incident leaving other officials to oversee the event. 2. The SIM should immediately inform: a. The Chairman b. The Event Secretary c. The Chef Executive d. The Venue Management e. The SIP Team 3. THE POLICE MUST BE CONTACTED AT THIS STAGE 4. For communication throughout the incident consider using: a. Mobile phones b. Separate Control Radio Network. 5. If a fatality occurs in a judging ring, display ring or practice area, all parties, including the Police must agree when the competition, display or practice can resume. It is always possible to move to another area for the competition, display or practice. 6. If it necessary to ensure that all public barriers are left in place. If it was taken down to allow access, DO NOT put it back up, just point out that it has been Issue 1 / 18 April 2011 Page 13 of 18

14 altered to allow access. You will then be asked at an appropriate time to put it back to how it was before the incident. 7. If person is pronounced dead at the scene of the accident, the body should remain in situ until permission for removal is obtained from the police. Appropriate shielding is essential. 8. In the case of a fatality, the POLICE will notify H.M. Coroner. 9. It is till the duty of the Event Manager and/or Chief Executive to notify the Health and Safety Executive at their Central Reporting Office in Caerphilly. 10. The SIM or Chief Executive will report the incident IMMEDIATELY in line with the reporting requirements. They will telephone the report through to the Central Reporting Centre on as soon after the facts have become clear and agreed. To report the incident they will require the following information: k. Date and time of the incident l. Location of the incident m. Event location including postcode n. Name of the injured person. Most of the information you require regarding a person taken to hospital can be found on the event entry form. A copy of this form must be obtained and kept as part of the injury record. o. Age of injured person [if they disclose it] p. Whether male or female q. What the injury is and whether confirmed or suspected. r. Which part of the body was injured and whether left or right side. s. Whether they became unconscious at any time during or after the incident. t. What exactly happened The reporting centre only works between 10:00 and 17:00 Mon to Fri and the alternative reporting method is online by logging onto The screen will prompt you to click on the computer and then it will take you through to your next stage. 11. Ensure key witnesses remain on site and are available to make statements to the police. Obtain names and addresses of any other person who might throw light on what happened. Witnesses should make immediate notes of what they Issue 1 / 18 April 2011 Page 14 of 18

15 saw. 12. Seek to obtain any video or photographic film that might be relevant to the accident. 13. Task an appropriate person to take photos of the incident site. 14. The police are responsible for ensuring that the next of kin are informed (only in the event of death). If the next of kin are on site appoint an appropriate person to take care of them. 15. Liaise closely with first aiders/medical professionals and ensure they remain available to make a statement DE-BRIEF The Chief Executive and Chairman must immediately after the incident has been officially stood down, make arrangements for a full special board meeting of the Board of Trustees of the Central Bedfordshire Canine Trust, to convey the details, response, outcome and trust position. As well as take appropriate review and follow up action. Issue 1 / 18 April 2011 Page 15 of 18

16 LOUDSPEAKER ANNOUNCEMENTS Loudspeaker announcements during any event must be kept to a minimum, especially during a serious incident. It is also very important that announcements are made in a way that is both informative and clear, but does not raise unnecessary panic or rush of crowds. Sample and approved announcement for general and serious incident use are as follows, overleaf: THIS IS A PUBLIC INFORMATION ANNOUNCEMENT IF YOU LOSE CONTACT WITH YOUR FRIENDS PLEASE WAIT AT THE MEETING POINT IN FRONT OF THE ORANISERS OFFICE THIS IS A PUBLIC INFORMATION ANNOUNCEMENT PARENTS ARE ASKED TO TAKE PARTICULAR CARE OVER THE SAFETY OF THEIR CHILDREN AND NOT TO LEAVE THEM UNSUPERVISED AT ANY TIME. LOST CHILDREN WILL BE TAKEN TO THE ORGANISERS OFFICE THIS IS A PUBLIC INFORMATION ANNOUNCEMENT WE REMIND EVERYONE OF THE NEED TO KEEP ALL ARTICLES OF VALUE IN SAFE KEEPING THIS IS A PUBLIC INFORMATION ANNOUNCEMENT THIS IS A FAMILY EVENT PLEASE ENSURE CHILDREN ARE SUPERVISED AT ALL TIMES THIS IS A PUBLIC INFORMATION ANNOUNCEMENT TO COMPLY WITH THE CURRENT LEGISLATION, SMOKING IS PROHIBITED ON THE PREMISES ******************************* Issue 1 / 18 April 2011 Page 16 of 18

17 THIS IS AN ANNOUNCEMENT FOR EXHIBITORS EXHIBITORS ARE REMINDED THAT FIRE REGULATIONS AND KENNEL CLUB REGULATIONS REQUIRE GANGWAYS TO BE KEPT FREE OF ALL OBSTRUCTIONS. THIS PARTICULARLY APPLIES TO CAGES AND GROOMING TABLES NEAR THE BENCHING AREAS. THE STEWARDS WILL ENSURE THAT ALL GANGWAYS ARE KEPT CLEAR. THIS IS AN ANNOUNCEMENT FOR EXHIBITORS EXHIBITORS ARE REMINDED OF THE REQUIRMENTS TO IMMEDIATELY CLEAR UP AFTER THEIR DOGS. SCOOPS HAVE BEEN ISSUED AND BINS CONTAINING ADDITIONAL CLEAN SCOOPS ARE TO BE FOUND AROUND THE VENUE. PLEASE CLEAN UP AFTER YOUR DOGS AND DO NOT LEAVE ANY LITTER BEHIND THIS IS AN ANNOUNCEMENT FOR EXHIBITORS COULD THE EXHIBITOR OF DOG NUMBER [..DOGS RING NUMBER..] PLEASE RETURN TO [..DOGS LOCATION.] IMMEDIATELY AS YOUR DOG APPEARS TO BE IN DISTRESS THIS IS AN ANNOUNCEMENT FOR EXHIBITORS PLEASE ENSURE THAT MOBILE PHONES ARE SWITCHED OFF DURING JUDGING THIS IS A SAFETY ANOUNCEMENT BENCHES ARE PROVIDED FOR THE COMFORT OF THE DOGS AND EXHIBITORS ARE REMINDED OF THE DANGERS OF THEIR COLLAPSE BY OVERLOADING THEM WITH HEAVY OBJECTS. PLEASE DO NOT SIT OR STAND ON THE BENCHES Issue 1 / 18 April 2011 Page 17 of 18

18 THIS IS A STAFF ANOUNCEMENT ATTENTION PLEASE STAFF CALL 100 THIS IS A STAFF ANOUNCEMENT ATTENTION PLEASE CANCEL STAFF CALL 100 ATTENTION PLEASE, ATTENTION PLEASE THIS IS AN EMERGENCY ANNOUNCEMENT, ATTENTION PLEASE CIRCUMSTANCES MAKE IT NECESSARY FOR EVERYONE TO LEAVE THE VENUE. PLEASE MAKE YOUR WAY CALMLY TO THE NEAREST EXIT. EVERYONE MUST LEAVE THE VENUE FOR THEIR OWN SAFETY. YOU ARE ADVISED TO GATHER AT THE ASSEMBLY AREAS. PLEASE REMAIN CALM AND MAKE YOUR WAY TO THE NEAREST EXIT NOTE: 1. All requests from the police must be obeyed. 2. Any other non standard announcement must be agreed by the event manager. Revisions Approved by the Board of Trustees on 18 th April 2011 Issue 1 / 18 April 2011 Page 18 of 18