Provider Subdirectory. Families and Children, MinnesotaCare Now serving families, children and single adults in Hennepin County

Transcription

1 EFFECTIVE JANUARY 2018 Provider Subdirectory Home Care Agencies, Personal Care Provider Agencies (PCPA), Durable Medical Equipment (DME), Orthotics and Prosthetics, Interpreter Agencies, Transportation Families and Children, MinnesotaCare Now serving families, children and single adults in Hennepin County Hennepin Health, Minneapolis Grain Exchange Building, 400 South Fourth Street, Suite 201, Minneapolis, MN Member Services: (TTY: ) Monday Friday, 8 a.m. 4:30 p.m., The information printed in this subdirectory was correct as of 1/2018. To see the most current information, go to and click on the Members tab. If you are looking for or have questions about a specific provider, contact Member Services at (TTY: ). The subdirectory is updated monthly. You can ask for a copy of this Provider Subdirectory at any time. DHS approved 1/2/2018

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3 Hennepin Health Monday Friday, 8 a.m. 4:30 p.m. Attention. If you need free help interpreting this document, call the above number. ያስተውሉ ካለምንም ክፍያ ይህንን ዶኩመንት የሚተረጉምሎ አስተርጓሚ ከፈለጉ ከላይ ወደተጻፈው የስልክ ቁጥር ይደውሉ مالحظة: إذا أردت مساعدة مجانية لترجمة هذه الوثيقة اتصل على الرقم أعاله. သတ ဤစ ရ က စ တမ အ အခမ ဘ သ ပန ပ ခင အက အည လ အပ ပ က အထက ပ ဖ န န ပ တ က ခၚဆ ပ kmnt smkal. ebig~k tuvkarcmnyyk~ gkarbke bäksarenheday²tkit«fâ sumehaturs&bítamelxxageli. 請注意, 如果您需要免費協助傳譯這份文件, 請撥打上面的電話號碼 Attention. Si vous avez besoin d une aide gratuite pour interpréter le présent document, veuillez appeler au numéro ci-dessus. Thov ua twb zoo nyeem. Yog hais tias koj xav tau kev pab txhais lus rau tsab ntaub ntawv no pub dawb, ces hu rau tus najnpawb xov tooj saum toj no. ymol.ymo;b.wuh>i zjerh>vd.b.w>rrpxruvdvxw>uusd;xh0j'.vhm wdvhmrdwcgthrm.< ud;b.vdwjpded>*h>vxx;thrm.wuh>i 알려드립니다. 이문서에대한이해를돕기위해무료로제공되는도움을받으시려면위의전화번호로연락하십시오. ໂປຣດຊາບ. ຖ າຫາກ ທ ານຕ ອງການການຊ ວຍເຫ ອໃນການແປເອກະສານນ ຟຣ, ຈ ງໂທຣໄປທ ໝາຍເລກຂ າງເທ ງນ. Hubachiisa. Dokumentiin kun tola akka siif hiikamu gargaarsa hoo feete, lakkoobsa gubbatti kenname bilbili. Внимание: если вам нужна бесплатная помощь в устном переводе данного документа, позвоните по указанному выше телефону. Digniin. Haddii aad u baahantahay caawimaad lacag-la aan ah ee tarjumaadda qoraalkan, lambarka kore wac. Atención. Si desea recibir asistencia gratuita para interpretar este documento, llame al número indicado arriba. Chú ý. Nếu quý vị cần được giúp đỡ dịch tài liệu này miễn phí, xin gọi số bên trên. LB2 (8-16)

4 Civil Rights Notice Discrimination is against the law. Hennepin Health does not discriminate on the basis of any of the following: Race Sex (including sex stereotypes and gender identity) Color Marital Status National Origin Political Beliefs Creed Medical Condition Religion Health Status Sexual Orientation Receipt of Health Care Services Public Assistance Status Claims Experience Age Medical History Disability (including physical or mental impairment) Genetic Information Auxiliary Aids and Services. Hennepin Health provides auxiliary aids and services, like qualified interpreters or information in accessible formats, free of charge and in a timely manner, to ensure an equal opportunity to participate in our health care programs. Contact: Hennepin Health Member Services at hennepinhealth@hennepin.us, or call Hennepin Health Member Services at (voice) or (toll-free), or your preferred relay service. Language Assistance Services. Hennepin Health provides translated documents and spoken language interpreting, free of charge and in a timely manner, when language assistance services are necessary to ensure limited English speakers have meaningful access to our information and services. Contact: Hennepin Health Member Services at hennepinhealth@hennepin.us, or call Hennepin Health Member Services at (voice) or (toll-free), or your preferred relay service. Civil Rights Complaints You have the right to file a discrimination complaint if you believe you were treated in a discriminatory way by Hennepin Health. You may contact any of the following four agencies directly to file a discrimination complaint. U.S. Department of Health and Human Services Office for Civil Rights (OCR) You have the right to file a complaint with the OCR, a federal agency, if you believe you have been discriminated against because of any of the following: Race Color National Origin Age Disability Sex (including sex stereotypes and gender identity) Contact the OCR directly to file a complaint: Director U.S. Department of Health and Human Services Office for Civil Rights 200 Independence Avenue SW Room 509F HHH Building Washington, DC (Voice) (TDD) Complaint Portal

5 Minnesota Department of Human Rights (MDHR) In Minnesota, you have the right to file a complaint with the MDHR if you believe you have been discriminated against because of any of the following: Race Color National Origin Religion Creed Sex Sexual Orientation Marital Status Public Assistance Status Disability Contact the MDHR directly to file a complaint: Minnesota Department of Human Rights Freeman Building, 625 North Robert Street St. Paul, MN (voice) (toll free) 711 or (MN Relay) (Fax) Info.MDHR@state.mn.us ( ) Minnesota Department of Human Services (DHS) You have the right to file a complaint with DHS if you believe you have been discriminated against in our health care programs because of any of the following: Race Color National Origin Creed Religion Sexual Orientation Public Assistance Status Age Disability (including physical or mental impairment) Sex (including sex stereotypes and gender identity) Marital Status Political Beliefs Medical Condition Health Status Receipt of Health Care Services Claims Experience Medical History Genetic Information Complaints must be in writing and filed within 180 days of the date you discovered the alleged discrimination. The complaint must contain your name and address and describe the discrimination you are complaining about. After we get your complaint, we will review it and notify you in writing about whether we have authority to investigate. If we do, we will investigate the complaint. DHS will notify you in writing of the investigation s outcome. You have a right to appeal the outcome if you disagree with the decision. To appeal, you must send a written request to have DHS review the investigation outcome period. Be brief and state why you disagree with the decision. Include additional information you think is important. If you file a complaint in this way, the people who work for the agency named in the complaint cannot retaliate against you. This means they cannot punish you in any way for filing a complaint. Filing a complaint in this way does not stop you from seeking out other legal or administration actions. Contact DHS directly to file a discrimination complaint: ATTN: Civil Rights Coordinator Minnesota Department of Human Services Equal Opportunity and Access Division P.O. Box St. Paul, MN (voice) or use your preferred relay service

6 Hennepin Health Complaint Notice If you believe that Hennepin Health has failed to provide these services or discriminated in another way on the basis of medical condition, health status, receipt of health care services, claims experience, medical history, genetic information, disability (including mental or physical impairment), marital status, age, sex (including sex stereotypes and gender identity), sexual orientation, national origin, race, color, religion, creed, or public assistance status, you can file a complaint and ask for help in filing a complaint in person or by mail, phone, fax, or at: Hennepin Health Minneapolis Grain Exchange Building 400 South Fourth Street, Suite 201 Minneapolis, MN Toll Free: (voice) (MN Relay) (Fax) hennepinhealth@hennepin.us ( ) American Indians can continue or begin to use tribal and Indian Health Services (IHS) clinics. We will not require approval or impose any condition for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral. DHS approved 12/29/2017 Enrolling in this health plan does not guarantee you can see a particular provider on this list. If you want to make sure, you should call that provider to ask whether he or she is still part of this health plan. You should also ask if he or she is accepting new patients. This health plan may not cover all your health care costs. Read your contract or Member Handbook carefully to find out what is covered.

7 TABLE OF CONTENTS Introduction I Important Information II Home Care Agencies 2 Personal Care Provider Agencies (PCPA) 4 Durable Medical Equipment (DME) 6 Orthotics and Prosthetics 9 Interpreter Agencies 11 Transportation 12 INTRODUCTION The information printed in this subdirectory includes primary care providers and specialists that are available to Hennepin Health members as of January The most current provider information can be accessed through Hennepin Health s online provider subdirectory, which can be found on under the Members tab. If you are looking for, or have questions about, a specific provider, contact Hennepin Health Member Services at (TTY: ). You must get all of your health care from Hennepin Health network providers. There are some exceptions. Examples of exceptions are: emergency or urgent care, open access services, and other previously authorized services. If you have questions about the providers you should use, please contact Hennepin Health Member Services. Members have access to primary care services, as well as to specialty services. You do not need a referral or service authorization to see a Hennepin Health-contracted provider or specialist within the network. If your health care provider refers you outside of the Hennepin Health network, authorization is required. The out-of-network specialist must be enrolled as a Minnesota Health Care Program (MHCP) provider, accept MHCP rates from Hennepin Health and be willing to see Hennepin Health members. In an emergency that needs treatment right away, either call 911 or go to the nearest emergency room. If you need health-related advice for a non-emergency medical situation, you can also call HealthConnection, Hennepin Health s 24/7 nurse line at Members with Medicare must use a Medicare Part D prescription drug plan for Part D covered drugs. Contact your Medicare Part D prescription drug plan if you have questions about how to access Part D drugs. Hennepin Health January 2018 H E N N E P I N H E A L T H I

8 IMPORTANT INFORMATION Care Coordination Many of the Hennepin Health clinics have care coordinators on staff who are available to work with members to develop a care plan tailored to their needs. To learn more about Hennepin Health s care coordination services, call Member Services at Clinics When you joined Hennepin Health you chose or were assigned to a primary care clinic. Your primary care clinic can provide most of the health care services you need and will help coordinate your care. You may change your primary care clinic. To do so, call Member Services at Cost Sharing You may be required to pay an amount toward some health care services. This is called cost sharing. Some examples of cost sharing are copays or deductibles for certain services. You are responsible to pay your cost sharing amount directly to your pharmacy or health care provider. Members get a Member Handbook with more information about cost sharing. Member Handbook To get detailed information about covered health services, see your Member Handbook. It also explains your rights and responsibilities as a member of Hennepin Health. Interpreter Services Hearing and language interpreter services are available to help you get services. Oral interpretation can be given to you in your language. You may be able to get written information in your language. To get assistance with using Hennepin Health s interpreter services, call Member Services at Member Identification (ID) Cards Members get a health plan Member Identification (ID) Card. You must show this card whenever you get health care services, including when you get a prescription filled. Service Accessibility If you need special access to get services from a provider, you can get information by calling Member Services at (TTY: ). This could include, but is not limited to, access for services such as availability of flexible hours, wheelchair access, or parking lot access. Preauthorization Our approval is needed for some services to be covered. You must get our approval before you get certain services or before we pay for them. You do not need a referral or service authorization to see a Hennepin Health-contracted provider or specialist within the network. If your health care provider refers you outside of the Hennepin Health network, authorization is required. The out-of-network specialist must be enrolled as a Minnesota Health Care Program (MHCP) provider, accept MHCP rates from Hennepin Health and be willing to see Hennepin Health members. Members get a Member Handbook with more information about which services require authorization. II N E T W O R K L I S T I N G

9 Hennepin Health has a bilingual Member Services staff. For Hennepin Health s recorded translated plan information, please call: H E N N E P I N H E A L T H 1

10 H O M E C A R E A G E N C I E S MINNESOTA Anoka County Blaine Prairie River Home Care University Ave NE, Ste 300 Blaine, MN Columbia Heights Crest View Home Health Care 4444 Reservoir Blvd Columbia Heights, MN Dakota County Burnsville Accurate Home Care 2960 Judicial Rd, Ste 230 Burnsville, MN Lakeville Trinity Home Health Care Services Cedar Ave, Ste 220 Lakeville, MN Hennepin County Bloomington HomeCare Resource 2740 W American Blvd, Ste 110 Bloomington, MN Professional Resource Network 2740 W American Blvd, Ste 100 Bloomington, MN Brooklyn Park Hennepin Home Health Care 8590 Edinburgh Center Dr Ste 350 Brooklyn Park, MN Edina CustomCare 5265 Edina Industrial Blvd Edina, MN Golden Valley Care Plus HHA 4050 Olson Memorial Hwy Ste 165 Golden Valley, MN Good Samaritan Society Home Care 1415 Lilac Dr N, Ste 190 Golden Valley, MN Home Health Care 800 Boone Ave N, Ste 200 Golden Valley, MN Minneapolis Accel Health Services nd St NE Minneapolis, MN All HomeCaring 3638 Central Ave Minneapolis, MN Children s Home Care Minneapolis 2525 Chicago Ave S Community Involvement Programs 1600 Broadway St NE, Ste 1 Minneapolis, MN Derman Senior Care 2529 Nicollet Ave S, Ste Family Care Services 2500 Minnehaha Ave Healthstar Home Health 1508 E Franklin Ave N E T W O R K L I S T I N G

11 H O M E C A R E A G E N C I E S Healthstar Home Health th Ave SE Minneapolis, MN Midwest Professional Services 1300 Godward St NE, Ste 6650 Minneapolis, MN Summit Healthcare Inc 3018 Lake St Minneapolis, MN Utmost Care Health Services 2501 Grant St NE Minneapolis, MN Minnetonka Recover Health of Minnesota 5900 Green Oak Dr, Ste 200 Minnetonka, MN Plymouth Abundance Home Care 3030 Harbor Ln, Ste 124 Plymouth, MN Saint Louis Park Around The Clock Home Care Group 2257 Louisiana Ave S Saint Louis Park, MN Ramsey County Little Canada Good Samaritan Society Home Care 2885 Country Dr, Ste 165 Little Canada, MN Roseville Home Health Care Agency 2489 Rice St, Ste 295 Roseville, MN Saint Paul A-1 Reliable Home Care 2353 Rice St, Ste 107 Saint Paul, MN Children s Home Care Saint Paul 345 N Smith Ave Saint Paul, MN Equity Services of Saint Paul 1169 Rice St Saint Paul, MN HealthEast Home Care 1700 University Ave W, Floor 4 Saint Paul, MN People Incorporated Home Health Agency 317 York Ave Saint Paul, MN Wright County Buffalo Prairie River Home Care 25 1 st Ave NE, Ste 100 Buffalo, MN H E N N E P I N H E A L T H 3

12 PERSONAL CARE PROVIDER AGENCIES (PCPA) MINNESOTA Hennepin County Bloomington All Home Health 2626 E 82 nd St, Ste 180 Bloomington, MN Brooklyn Center Avanna Health 5701 Shingle Creek Pkwy, Ste 530 Brooklyn Center, MN Brooklyn Park Hennepin Home Health Care 8590 Edinburgh Centre Dr Brooklyn Park, MN Joyous Care & Family Preservation Services 8525 Edinbrook Crossing Ste 107C Brooklyn Park, MN Ultra Care Home Health 7714 Brooklyn Blvd Brooklyn Park, MN Minneapolis A Chance to Grow nd St NE Minneapolis, MN Advanced Care 1415 Park Ave American United Care 2900 Fremont Ave N, Ste 101 Minneapolis, MN Batalo Home Health Care 8 E 27 th St Minneapolis, MN Circle of Life Home Care Anishinaabe 1433 E Franklin Ave, Ste Comfort Services 1229 E Lake St Minneapolis, MN Diamonds Home Health Care 2740 Minnehaha Ave, Ste 146 Minneapolis, MN Divine PCA Services 2501 Grand St NE Minneapolis, MN Guardian Home Health Services 310 E 38 th St, Ste 228 Minneapolis, MN Hmong Senior Health Care 6206 Brooklyn Blvd Minneapolis, MN Intercommunity Home Health Care 27 E Franklin Ave Minneapolis, MN Jaur Home Health Care 1311 ½ E Lake St, Ste 4 Minneapolis, MN Kaal Home Healthcare 2700 E 28 th St, Ste 170 Minneapolis, MN Lakes Home Care Health Services 15 E 22 nd St Midwest Home Health Care 2445 Park Ave Midwest Quality Home Care 1433 E Franklin Ave, Ste Minnesota Professional Health Services 810 E Franklin Ave S N E T W O R K L I S T I N G

13 PERSONAL CARE PROVIDER AGENCIES (PCPA) Minnesota Quality Care 1421 Park Ave S, Ste Nobility Home Health Care 2700 E Lake St, Ste 2400 Minneapolis, MN Star Home Health Care 234 Broadway St NE Minneapolis, MN Minnetonka Saint David s Child Development & Family Services 3395 Plymouth Rd Minnetonka, MN Richfield Fraser 2400 W 64 th St Richfield, MN Wayzata Visiting Angels 801 Twelve Oaks Center Dr Ste 822 Wayzata, MN Ramsey County Roseville ABCS Home Care 2353 Rice St, Ste 103 Roseville, MN Saint Paul AbbyCare Choice 1148 Grand Ave Saint Paul, MN Ardent Home Healthcare 863 Rice St Saint Paul, MN Equity Services of Saint Paul 1169 Rice St Saint Paul, MN Hmong Home Health Care 933 White Bear Ave N Saint Paul, MN Holistic Array of Authentic Services 1885 University Ave W, Ste 325A Saint Paul, MN Midway Home Health Care 1459 Rice St, Ste 2 Saint Paul, MN H E N N E P I N H E A L T H 5

14 D U R A B L E M E D I C A L E Q U I P M E N T ( D M E ) MINNESOTA Anoka County Andover Milk Moms nd Ave NW Andover, MN Blaine Lakeland Health Services Ulysses St NE Blaine, MN Coon Rapids Handi Medical Supply, Coon Rapids 3960 Coon Rapids Blvd, Ste 102 Coon Rapids, MN Fridley Numotion, United Seating and Mobility 7142 University Ave NE Fridley, MN Dakota County Apple Valley Corner Medical Galaxie Ave, Ste 118 Apple Valley, MN Rosemount Perfect Medical Solutions Chippendale Ave W Ste 105 Rosemount, MN Hennepin County Bloomington Corner Medical 9720 Humboldt S Bloomington, MN Geritom Med Florida Ave S Bloomington, MN Brooklyn Park Bi Medical Distributors 7710 Brooklyn Blvd, Ste 100 Brooklyn Park, MN Reliable Medical Supply 9401 Winnetka Ave N Brooklyn Park, MN Golden Valley Lincare 6156 Olson Memorial Hwy Golden Valley, MN Minneapolis Accord Medical 1433 E Franklin Ave, Ste ActivStyle 3100 Pacific St N Minneapolis, MN APA Medical Equipment 3115 E 38 th St Minneapolis, MN Bridge Medical Supply 2615 E Franklin Ave Minneapolis, MN Dahl Medical Supply 1200 Nicollet Mall, Ste 3 Minneapolis, MN Everyday Miracles 1121 Jackson St NE, Ste 119 Minneapolis, MN Minnetonka Apria Health Group 131 Cheshire Ln, Ste 500 Minnetonka, MN N E T W O R K L I S T I N G

15 D U R A B L E M E D I C A L E Q U I P M E N T ( D M E ) New Hope Merwin Home Medical 3001 Louisiana Ave N New Hope, MN Osseo Corner Medical 500 Central Ave Osseo, MN Plymouth Lakeland Health Services, Plymouth Old County Rd 15 Plymouth, MN Robbinsdale Merwin Home Medical 4082 Lakeland Ave N Robbinsdale, MN Ramsey County Maplewood National Seating & Mobility 235 E Roselawn Ave, Ste 18 Maplewood, MN Moundsview Midwest Medical Services 8400 Coral Sea St NE, Ste 200 Moundsview, MN Roseville Reliable Medical Supply 2353 Rice St Roseville, MN Walgreens Infusion Services 2750 Arthur St Roseville, MN Saint Paul Handi Medical Supply 2505 University Ave W Saint Paul, MN Lincare 308 E Lafayette Frontage Rd Saint Paul, MN Northwest Respiratory Services 716 Prior Ave N Saint Paul, MN Washington County Newport Met Medical 1676 Cedar Ln Newport, MN Woodbury Corner Medical 8380 City Centre Dr, Ste 170 Woodbury, MN Wright County Buffalo Reliable Medical Supply 1630 Anderson Buffalo, MN MARYLAND Severna Park Dynasplint Systems, Inc. 770 Ritchie Highway W-21 Severna Park, MD PENNSYLVANNIA Pittsburgh Dynavox Technologies 2100 Wharton St, Suite 400 Pittsburgh, PA H E N N E P I N H E A L T H 7

16 D U R A B L E M E D I C A L E Q U I P M E N T ( D M E ) TENNESSEE Cordova Bioventus 1900 Charles Bryan Rd, Suite 275 Cordova, TN WISCONSIN Waukesha Kinex Medical Company 1801 Airport Rd, Ste D Waukesha, WI N E T W O R K L I S T I N G

17 O R T H O T I C S A N D P R O S T H E T I C S MINNESOTA Anoka County Blaine Arise Orthotics & Prosthetics Ulysses St NE, Suite 230 Blaine, MN Coon Rapids North Metro Orthotics and Prosthetics th Ave NW Coon Rapids, MN Winkley Orthotics and Prosthetics Inc 8290 University Ave NE Suite 215 Coon Rapids, MN Fridley North Metro Orthotics and Prosthetics 8290 University Ave NE, Suite 310 Fridley, MN Dakota County Burnsville Hanger Prosthetics & Orthotics East 675 E Nicollet Blvd Burnsville, MN Hennepin County Minneapolis Hanger Prosthetics & Orthotics East th Ave SE Minneapolis, MN Orthotic Care Services 2545 Chicago Ave S, Suite Tillges Certified Orthotic Prosthetic 817 Portland Ave S Winkley Orthotics & Prosthetics 910 E 26th St, Suite Isanti County Cambridge Winkley Orthotics & Prosthetics 237 Second Ave SW, Suite 117 Cambridge, MN Ramsey County Saint Paul Hanger Prosthetics & Orthotics East 347 Smith Ave, Suite 601 Saint Paul, MN Orthotic Care Services 310 Smith Ave N, Suite 430 Saint Paul, MN Tillges Certified Orthotic Prosthetic 1570 Beam Ave, Suite 100 Saint Paul, MN Sherburne County Elk River North Metro Orthotics and Prosthetics 554 3rd St NW Elk River, MN H E N N E P I N H E A L T H 9

18 O R T H O T I C S A N D P R O S T H E T I C S Washington County Hugo North Star Podiatric Lab Fenway Blvd N Hugo, MN Woodbury Tillges Certified Orthotic Prosthetic 563 Beilenberg Dr Woodbury, MN Winkley Orthotics & Prosthetic 2155 Woodlane Dr, Suite 102 Woodbury, MN N E T W O R K L I S T I N G

19 I N T E R P R E T E R A G E N C I E S Face-to-Face A-Z Friendly Languages 1113 E Franklin Ave, Ste 210A Minneapolis, MN All in One Translation th St W Burnsville, MN Garden and Associates 4301 Hwy 7 Saint Louis Park, MN Telephonic Language Line Solutions One Lower Ragsdale Dr, Bldg 2 Monterey, CA After Hours Face-to-Face Interpreting Garden and Associates 4301 Hwy 7 Saint Louis Park, MN Itasca Interpreting 1549 Livingston Ave, Ste 110 West Saint Paul, MN Surad Interpreting 2027 Nicollet Ave S The Language Banc 1625 Park Ave S University Language Center 4445 W 77 th St, Ste 110 Minneapolis, MN American Sign Language Middle English 2125 Emerson Ave S Minneapolis, MN H E N N E P I N H E A L T H 11

20 T R A N S P O R T A T I O N Delight Transportation Global Public Services Twin City Transportation Universal Transit Services HealthEast Medical Transportation Helpful Hands Transportation Lakes Medi-Van Linkdrive Express Meisa Transportation Services MKL Transporters Northland Transportation People s Transportation Premier Handicap Services R&D Transportation TLC Special Transportation N E T W O R K L I S T I N G

21 Minneapolis Grain Exchange Building 400 South Fourth Street, Suite 201 Minneapolis, Minnesota Call: or (toll-free) TTY: or 711