INSIDE SUPPLY CHAIN SERVICESO

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1 What s Inside Hours of Operation Team Members Stock Updates Bed Shop Broken Equipment Did You Know? Service Type Issues for Linen Window Orders and Bulk Order High Fives and Praises Who s On Duty News From Linen Where To Find The Insider Readers Write INSIDE SUPPLY CHAIN SERVICESO Supply Chain Services Volume 12 Issue 7 July 2012 Working Together to Make it Happen!!! Providing quality customer service to the patients and staff of the UNC Health Care System Hours of Operations Central Distribution Business Office Monday Friday 8:00am 4:30pm Window Monday Friday 8:00am 4:00pm Storeroom 24 hours / 7 days Receiving Monday Friday 7:00am 4:30pm Mail Room Monday Friday 8:30am 4:30pm Linen Room 7 days 7:30am 4:00pm Patient Equipment 24 hours / 7 days Purchasing Monday Friday 8:00am 4:30pm Team Members Associate Vice President of Support Services Dan Lehman dlehman@unch.unc.edu Manager, Central Distribution Ayana Johnson ayjohnso@unch.unc.edu Administrative Coordinator Charlene Sawyer csawyer@unch.unc.edu Storeroom Supervisors Belinda Edwards (1 st Shift) bkedward@unch.unc.edu pager Receiving Manager Belinda Edwards bkedward@unch.unc.edu Patient Equipment Manager Mike Baker jmbaker@unch.unc.edu Linen Room Manager Dwynn Daniels ddaniels@unch.unc.edu

2 Stock Updates MID # DESCRIPTION Manufacturer Manufacturer # UOM Replaced CAMISOLE MASTECTOMY PETITE LAFI LAFI 580 EA CAMISOLE MASTECTOMY SMALL LAFI LAFI 581 EA SENSOR OXIMETER ADULT MASI MASI 1859 EA SENSOR OXIMETER INFANT MASI MASI 2328 EA SENSOR OXIMETER PEDS MASI MASI 1860 EA SENSOR OXIMETER NEONATE/ ADULT MASI MASI 2329 EA SYRINGE BULB EAR 3 OZ GREEN MEDI CHOI 0205EAR303 EA BOTTLE PERI MEDI CHOI 1233PPB1080 EA SLING FOAM VERTICAL UNIVERSAL DERO DERO EA SET INFUSION 3-SET HOWO HOWO EA POUCH WOUND MGR CONV 4.3X6.9 CONV CONV EA POUCH WOUND MGR CONV SM 3X3 CONV CONV EA POUCH WOUND MGR CONV 3X4.3 CONV CONV EA POUCH WOUND MGR CONV 4X9 CONV CONV EA ADAPTER PLEURX CATH CAFU CAFU EA SYRINGE BULB EAR 1 OZ GREEN AMS INTL EAR301 EA SUCTION INFANT PREMIE W/COVER NOET NOET N204C EA SUCTION INFANT STD W/COVER NOET NOET N205C EA CABLE PATIENT PHILIPS MMS 10FT MASI MASI 2281 EA CABLE SENSOR EAR O2 CLIP TIP MASI MASI 1895 EA CABLE PATIENT HAND HELD 1 FT MASI MASI 2365 EA CABLE PATIENT HAND HELD 10 FT RED MASI MASI 2056 EA

3 SENSOR RPLMT TAPE ON 2329/2328 MASI MASI 2308 BX TAPE WATERPROOF NOT FOR SKIN MEDL MEDL NON RL CUFF B/P ADULT 2TB NAVY SUNT MED EA TOOTHPASTE FLUORIDE FREE 1.75OZ COGA COGA TB POUCH WOUND MG CONVA 9.7 X 6.3 CONV CONV EA POUCH WOUND CONVA FISTULA CONV CONV EA DRESSING AQUACEL EXTRA 4 X 5 CONV CONV EA DRESSING AQUACEL AG RIBBON.39 CONV CONV EA BANDAGE HIGH COMPRESSION 4 X 3.2 CONV CONV EA PADDING ABSORBENT SURPRESS 4 X 3.2 CONV CONV EA DRESSING RESTORE THIN 4 X 4 HOLL HOLL EA KIT BREAST SINGLE SYMPHONY MEDE MEDE EA SNS STARTER W/BTL SYMPHONY MEDE MEDE 00902S EA BREASTSHIELD X-LG 30MM MEDE MEDE EA BREASTSHIELD XXL 36MM MEDE MEDE EA URINEMETER W/DRAIN BAG 400CC COVI KEND P4P EA TRAY FOLEY URINE METER 14FR W/PORT COVI KEND P4P14S EA BAG DRAIN 5LTR PRISMA GAMB RENL CA Item # Description Manufacturer Information URINEMETER W/DRAIN BAG 400CC COVI 7000LL CUFF B/P ADULT 2 NAVY GE PAD HYDROGEL COMFORT EVEFL KIT BREAST PUMP AMEDA EVEFL FLANGES BREAST W/INSE HOLL 17148P DRESSING AQUACEL 4 X 4 CONV POUH WOUND SM 3X3 CONV POUCH WOUND LG CONV DRESSING DUODERM CGF THIN 3 X 3 CONV DRESSING AQUACEL AG.75 X 18 IN CONV BAG DRAIN 5LTR PRISMA GAMB SP TRAY FOLEY URINE METER 14FR W/POR COVI 2004LL POUCH WOUND MG CONVA 9.75 X 6.25 CONV COVER HANDLE LITE APSS ECH-01

4 Bed Shop Broken Equipment Please help the bed repair process become more efficient. In an analysis of the past six months of bed repairs, 38% of the beds sent down the repair shop had no description of the problem. This causes timely inspection of the bed trying to find an issue and can result in beds cycling down to the shop multiple times before a malfunction is resolved. In order to improve the efficiency, we have created a new form to be affixed to beds when they are being sent down to the bed shop. The PMC kindly reviewed the form and made suggestions this week. The new form is below. We appreciate any and all help you can provide. Broken Equipment 1. For malfunctioning beds, please call Service Response Center at , select the Patient Equipment option. 2. Note: Bed must be cleaned before transport to the Bed Shop. PLEASE CHECK THE BOX AND INITIAL WHEN BED IS CLEANED. 3. PLEASE FILL OUT THE FOLLOWING INFORMATION & PLACE ON BROKEN BED UNIT: NAME: DATE: 4. PLEASE CHECK PROBLEM(S) Headboard does not go up or down Footboard does not go up or down Frame does not go up or down Constant noise of bed running Lights at foot of bed will not come on Constant alarm that will not clear TIME: : AM/PM Brakes will not set Mattress is flat and will not inflate Mattress is torn Bed exit alarm will not set Side rails Other Description of problem, if Other:

5 Did You Know? Cost of batteries in CD compared to the cost from Staples CD Item # Description CD Cost Staples Cost V $0.69/ea $ J 6V $3.12/ea C 1.5V $0.54/ea $ D 1.5V $0.61/ea $ AA 1.5V $0.18/ea $ AAA $0.18/ea $0.79 Proposed Postage Message Mail Type Cost Additional Cost Size Requirements Standard Mail $0.45 for 1 st ounce $0.20 for each additional ounce up to 3oz </= 3oz </= ¼ thick Flat Mail $0.90 for 3oz $0.20 for each additional ounce up to 13oz </= 13oz </= ½ think Priority Mail $4.90 for 13oz </= 25lbs </= 108 girth Most Flat Rate Mail that is sent by UNC Hospitals can qualify as Standard Mail if we simply tri-fold the documents. Whenever possible, please tri-fold out-going metered mail and place in Standard Envelopes to take advantage of Standard Mail rates. This could reduce the postage for each envelope from an average of $1.35 (Flat Mail rate) each to approximately $0.45 each (Standard Mail rate).

6 Service Type Issues for Linen 7 days a week from 7am to 11pm calls for service type issues for the Linen Room will be available through the Service Response Center ( ). WINDOW ORDERS AND BULK ORDERS The window in Central Distribution is designed to give emergency supplies needed for patient care when the department is out of stock. Departments are encouraged to only come to the window to get a maximum of five items per day. If you believe that some items on your par need to be added, increased, or decreased please let us know so that we may immediately change your par. We also encourage the departments to please check your stock daily and place your orders in Lawson when stock is low and not depleted. We request that units should communicate with each other and see if all orders for your department can be batched instead of multiple orders coming to Central distribution daily for your department. A memo has been sent to every bulk order delivery location (departments or locations that are not in a patient unit) showing your scheduled delivery days. This memo is not for in patient departments that Central Distribution inventories daily but are inventoried by there own stock clerks or HUC s. Central Distribution wants to provide every department with quality customer service everyday so your participation in this is greatly appreciated. This memo is in reference to departments that request a bulk order. A bulk order is an order for a department that is not in a patient unit. Due to the high volume of bulk orders requested daily we have assigned a delivery schedule to each of the departments. We believe this will help us provide quality service to your department as well as others. This will allow us to improve delivering the bulk orders on time to the departments and eliminating any errors of items received. Your help in following this schedule is greatly appreciated as it will help us provide our customers with timely delivery of supplies needed to provide exceptional customer service. If you have any further questions or concerns please do not hesitate to contact us. Thank You, Central Distribution

7 Give Us Your High Fives and Praises High Fives and Praises Management and staff would like to know from our customers how we are doing. We want to recognize outstanding staff service and performance as well as suggestions for improvement in Supply Chain Services. Supply Chain Services includes the following: CD- Receiving, CD- Storeroom, CD-Administrative Office, Linen Services, Patient Equipment, and Mailroom. Please send your praises, comments, and suggestions to us. They can be sent to any of the following management staff members: Ayana Johnson (Materials Manager) - ayjohnso@unch.unc.edu Belinda Edwards (Receiving Manager) - bkedward@unch.unc.edu or cdreceive@unch.unc.edu Dwynn Daniels (Linen Supervisor) - ddaniels@unch.unc.edu Mike Baker (Patient Equipment Supervisor) - jmbaker@unch.unc.edu Kenneth Dark (Mailroom Supervisor) - kdark@unch.unc.edu Who s on Duty? July 2012 Sun M T W Th F Sat 1 Belinda 2 Belinda 3 Belinda 4 Belinda 5 Belinda 6 Belinda Belinda 10 Belinda 11 Belinda 12 Belinda 13 Belinda Belinda 17 Belinda 18 Belinda 19 Belinda 20 Belinda Belinda 24 Belinda 25 Belinda 246Belinda 27 Belinda Belinda 31 Belinda

8 News From Linen Linen Supervisor The contact information for Dwynn and the Linen Department is as follows: Linen Room Dwynn Daniels or pager Proper use of Linen, Hamper Bags, and Chutes The collection and processing of soiled linen poses a number of safety and health hazards if not done appropriately. Therefore, the Linen Department is requesting your assistance in keeping our employees safe. Please follow these simple procedures when discarding soiled linen. Do NOT flush linen in toilets or hoppers. The hospital s plumbing is not large enough to accommodate the size of the linen. Flushing linen causes blockages in the pipes, which causes back-ups that are costly to clean up. Only human waste and tissue should be flushed. Do NOT throw away linen. Every article of linen is washed and rewashed if necessary. For every article of linen that is not returned, the Linen Department must replace it. Do NOT use linen to clean equipment. Environmental Services has its own cloths for cleaning. Every article of linen is washed. However, the chemicals that are used for cleaning are sometimes difficult to remove causing the laundry facility to have to rewash them, which reduces the number of times the article can be used. Do NOT overfill the hamper bags. Only place enough linen in a hamper bag to fill it ¾ full. The flap on the hamper bag should be able to fold over to completely seal the bag once it is full. And remember, if you can t lift it, we can t lift it. Do NOT place linen down the chute without first placing in a hamper bag and folding over the flap to close it and secure the linen inside. Linen that is not bagged or an improperly filled/closed bag results in someone having to pick up soiled linen by hand. While appropriate PPE is used, the linen employee should not handle or be exposed to soiled linen. Only place hamper bags in the linen chute. Some items that we have found are o chucks (or blue disposable underpads from Central Distribution) o slippers (from Central Distribution) o human waste o syringes (from Central Distribution) o plastic bags Do close the flap on the hamper bag before placing the bag in a keg or in the chute. If you have any questions about the proper way to handle soiled linen, please contact Dwynn Daniels at Thank you.

9 Where To Find The Insider Each month The Insider is available on the UNC Healthcare Intranet site under Hospital Departments then under Material Management. It is also available in the Employee News. You can also ask for it at the CD window on the ground floor. Readers Write Inspired Questions & Answers The Insider welcomes any suggestions and questions. Please submit any suggestions or questions to Charlene Sawyer via at or call You may also submit names you would like to add to or remove from our distribution list.