INSIDE SUPPLY CHAIN SERVICESO

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1 What s Inside Hours of Operation Team Members Stock Updates Window Orders and Bulk Orders Delivery of Bulk Orders CD Window Closing For Lunch Service Type Issues for Linen High Fives and Praises News From Linen Who s On Duty Where To Find The Insider Readers Write INSIDE SUPPLY CHAIN SERVICESO Supply Chain Services Volume 12 Issue 2 February 2012 Working Together to Make it Happen!!! Providing quality customer service to the patients and staff of the UNC Health Care System Hours of Operations Business Office Monday Friday 8:00am 4:30pm Window Monday Friday 8:00am 4:00pm Storeroom 24 hours / 7 days Receiving Monday Friday 7:00am 4:30pm Mail Room Monday Friday 8:30am 4:30pm Linen Room 7 days 7:30am 4:00pm Patient Equipment 24 hours / 7 days Purchasing Monday Friday 8:00am 4:30pm Team Members Associate Vice President of Support Services Dan Lehman dlehman@unch.unc.edu Manager, Ayana Johnson ayjohnso@unch.unc.edu Administrative Coordinator Charlene Sawyer csawyer@unch.unc.edu Storeroom Supervisors Belinda Edwards (1 st Shift) bkedward@unch.unc.edu pager Burwell Jr (2 nd Shift) mburwell@unch.unc.edu pager Storeroom Primaries pager Alfonza Gainey Anderson/ Cancer pager Earl Chestnut OR/Burn pager George Al ston Bedtower pager Nick Davis Women pager Wes Woodley Children Receiving Manager Belinda Edwards bkedward@unch.unc.edu Patient Equipment Manager Mike Baker jmbaker@unch.unc.edu Linen Room Manager Ayana Johnson ayjohnso@unch.unc.edu

2 Stock Updates MID # DESCRIPTION Manufacturer Manufacturer # UOM Replaced FLASHLIGHT 1 D ECONOMY RED ENER ENER 3151LBP EA KIT CATH PLEURAL ASPIRA COMPLETE CRBA CRBA CA BAG DRAINAGE ASPIRA 1000 ML CRBA CRBA EA ADAPTER TUBING UNIV ASPIRA CRBA CRBA EA KIT DRESSING ASPIRA CRBA CRBA EA TAPE AUTOCLAVE STEAM INDICATOR 3M 3M MM RL BAND ID PRECAUTION YELLOW PREC DYNA FALLRISK EA ADHESIVE REMOVER WIPE COVI KEND BX BANDAGE ELASTIC COBAN 2 LF N/S 3M 3M 2082 RL TAPE SILICONE 1 X 1.5 YD 3M 3M 2770S-1 RL TAPE SILICONE 2 X 1.5 YD 3M 3M 2770S-2 RL DIALYZER POLYFLUX REVACLEAR GAMB RENL CA GLOVE EXAM SINGLE STR MED NITRILE MEDI CHOI 1773GLV50025 EA GLOVE EXAM SINGLES STR LG NITRILE MEDI CHOI 1773GLV5003S EA SYRINGE INSULIN 1ML 29GAX1/2 SAFETY COVI KEND EA KIT REPAIR ASPIRA CRBA CRBA EA ADAPTER LUER ASPIRA CRBA CRBA EA ADHESIVE SKIN DERMABOND ADVANCE JJ ETHI DNX12 EA SYRINGE L/L 1CC W/CAP INSULIN COVI KEND EA KIT ANESTHESIA LF CUST AB0104 KT SYRINGE INSULIN ½ 29GAX ½ SAFETY COVI KEND EA

3 NEBULIZER MISTY MAX 10 DISP CAFU CAFU EA SPOON INFANT TAKE AND TOSS CARE CARE Y1234A3 PK UNDERPAD 30X36 BREATHABLE AHPI AHPI ASB-3036 BG SYRINGE S/TIP 5CC BD MED EA FORCEP ADSON 4.75IN 1X2 TEETH MED ACT EA CONTAINER BREAST MILK SNAPPIE MEAD MEAD BG BOTTLE BABY 8 OZ READY TO FILL MEAD MEAD PK NIPPLE ENFAMIL SLOW FLOW MEAD MEAD EA NIPPLE ENFAMIL STANDARD FLOW MEAD MEAD EA COVER HANDLE LITE SINGLE STR APSS APSS ECH-01 EA TEST URINE PREGNANCY ALER ALER FHC-102-KCA25 BX BANDAGE ELASTIC COHESIVE 2IN MEDI CHOI 0565CBN1002 RL BANDAGE ELASTIC COHESIVE 3IN MEDI CHOI 0565CBN1003 RL BANDAGE ELASTIC ST 6 LF ACE WRAP CARD HEAL LF EA Item # Description Manufacturer Information MOUTHPIECE FLOW ARM PF SYRINGE S/TIP 5CC BD ADHESIVE SKIN DERMABOND DHV12 JJ DHV COVER HANDLE LITE MED GLOVE EXAM SYNTHETIC SINGLE LG CARD HE 2D7003PFA GLOVE EXAM SYNTHETIC MED CARD H 2D7002PF BANDAGE ELASTIC COBAN 3 LF 3M BANDAGE ELASTIC ST 6 ACE WRAP BAX TAPE SURG PAPER 0.5 3M TAPE SURG PAPER 1 3M TAPE SURG PAPER 2 3M TAPE SURG PAPER 3 3M FORCEP ADSON 4.75IN 1X2 TEETH CUST 1751UNC9512A PACK ANESTHESIA MEDI AB UNDERPAD 23X36 MAXIFLOW COVI SYRINGE INSULIN 1/2ML 29X1/2 SMED NEBULIZER MICRO TELE ADHESIVE SKIN DERMABOND PROPEN X JJ DPPXL BANDAGE ELASTIC COBAN 3M 2082

4 WINDOW ORDERS AND BULK ORDERS The window in is designed to give emergency supplies needed for patient care when the department is out of stock. Departments are encouraged to only come to the window to get a maximum of five items per day. If you believe that some items on your par need to be added, increased, or decreased please let us know so that we may immediately change your par. We also encourage the departments to please check your stock daily and place your orders in Lawson when stock is low and not depleted. We request that units should communicate with each other and see if all orders for your department can be batched instead of multiple orders coming to Central distribution daily for your department. A memo has been sent to every bulk order delivery location (departments or locations that are not in a patient unit) showing your scheduled delivery days. This memo is not for in patient departments that inventories daily but are inventoried by there own stock clerks or HUC s. wants to provide every department with quality customer service everyday so your participation in this is greatly appreciated. Thank You in advance, DELIVERY OF BULK ORDERS This memo is in reference to departments that request a bulk order. A bulk order is an order for a department that is not in a patient unit. Due to the high volume of bulk orders requested daily we have assigned a delivery schedule to each of the departments. We believe this will help us provide quality service to your department as well as others. This will allow us to improve delivering the bulk orders on time to the departments and eliminating any errors of items received. Each department has received a copy of this memo along with there scheduled delivery day of there orders. This schedule was effective on November 1 st, Your help in following this schedule is greatly appreciated as it will help us provide our customers with timely delivery of supplies needed to provide exceptional customer service. If you have any further questions or concerns please do not hesitate to contact us. Thank You,

5 CD Window Closing For Lunch has a window that customers currently use to pick up supplies Monday through Friday from 8:00am until 4:00pm. The window is closed from 12:00pm until 1:00pm due to the reduced number of staff available to assist customers during the lunch hour. Regular orders processed through Lawson will still be processed and delivered during this time. This will allow the Stock Clerks to concentrate on those orders with reduced staff rather than pulling both types of orders (Lawson vs. Window). A notice will be placed at the window and we re giving a two week notice to allow our customers to become familiar with the revised schedule. Thank you. Service Type Issues for Linen 7 days a week from 7am to 11pm calls for service type issues for the Linen Room will be available through the Service Response Center ( ). High Fives and Praises Give Us Your High Fives and Praises Management and staff would like to know from our customers how we are doing. We want to recognize outstanding staff service and performance as well as suggestions for improvement in Supply Chain Services. Supply Chain Services includes the following: CD- Receiving, CD- Storeroom, CD-Administrative Office, Linen Services, Patient Equipment, and Mailroom. Please send your praises, comments, and suggestions to us. They can be sent to any of the following management staff members: Ayana Johnson (Materials Manager) - ayjohnso@unch.unc.edu Belinda Edwards (Receiving Manager) - bkedward@unch.unc.edu or cdreceive@unch.unc.edu Burwell Jr. (Storeroom Supervisor) - mburwell@unch.unc.edu Ayana Johnson (Linen Supervisor) - sayjohnso@unch.unc.edu Mike Baker (Patient Equipment Supervisor) - jmbaker@unch.unc.edu Kenneth Dark (Mailroom Supervisor) - kdark@unch.unc.edu Thank You,

6 News From Linen Linen Supervisor The contact information for Ayana and the Linen Department is as follows: Linen Room Ayana Johnson or office pager Proper use of Linen, Hamper Bags, and Chutes The collection and processing of soiled linen poses a number of safety and health hazards if not done appropriately. Therefore, the Linen Department is requesting your assistance in keeping our employees safe. Please follow these simple procedures when discarding soiled linen. Do NOT flush linen in toilets or hoppers. The hospital s plumbing is not large enough to accommodate the size of the linen. Flushing linen causes blockages in the pipes, which causes back-ups that are costly to clean up. Only human waste and tissue should be flushed. Do NOT throw away linen. Every article of linen is washed and rewashed if necessary. For every article of linen that is not returned, the Linen Department must replace it. Do NOT use linen to clean equipment. Environmental Services has its own cloths for cleaning. Every article of linen is washed. However, the chemicals that are used for cleaning are sometimes difficult to remove causing the laundry facility to have to rewash them, which reduces the number of times the article can be used. Do NOT overfill the hamper bags. Only place enough linen in a hamper bag to fill it ¾ full. The flap on the hamper bag should be able to fold over to completely seal the bag once it is full. And remember, if you can t lift it, we can t lift it. Do NOT place linen down the chute without first placing in a hamper bag and folding over the flap to close it and secure the linen inside. Linen that is not bagged or an improperly filled/closed bag results in someone having to pick up soiled linen by hand. While appropriate PPE is used, the linen employee should not handle or be exposed to soiled linen. Only place hamper bags in the linen chute. Some items that we have found are o chucks (or blue disposable underpads from ) o slippers (from ) o human waste o syringes (from ) o plastic bags Do close the flap on the hamper bag before placing the bag in a keg or in the chute. If you have any questions about the proper way to handle soiled linen, please contact Ayana Johnson at Thank you.

7 Who s on Duty? February 2012 Sun M T W Th F Sat 1 Belinda 2 Belinda 3 Belinda Belinda 7 Belinda 8 Belinda 9 Belinda 10 Belinda Belinda Belinda Belinda 14 Belinda 21 Belinda 28 Belinda 15 Belinda 22 Belinda 29 Belinda 16 Belinda 23 Belinda 17 Belinda 24 Belinda Where To Find The Insider Each month The Insider is available on the UNC Healthcare Intranet site under Hospital Departments then under Material Management. It is also available in the Employee News. You can also ask for it at the CD window on the ground floor. Readers Write Inspired Questions & Answers The Insider welcomes any suggestions and questions. Please submit any suggestions or questions to Charlene Sawyer via at csawyer@unch.unc.edu, or call You may also submit names you would like to add to or remove from our distribution list.