Integrated Care Condolence Team Fundamentals Integrated Care Condolence Teams for Missing, Injured or Deceased. Participant Guide November 2015

Transcription

1 Integrated Care Condolence Team Fundamentals Integrated Care Condolence Teams for Missing, Injured or Deceased Participant Guide

2 The American Red Cross Mission The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

3 Contents About this Course... 1 Unit 1: Overview... 3 Purpose... 3 Learning Objectives... 3 Resources... 3 The Integrated Care Condolence Team... 5 A Team Approach... 5 Confidentiality... 6 Unit 2: Roles, Responsibilities and Authorities... 7 ICCT Roles and Responsibilities... 7 Recruitment and Training... 8 Deployment of Integrated Care Condolence Teams Unit 3: Integrated Care Condolence Team Procedures ICCT Procedures Preparing for ICCT Visits Conducting Visits Supporting Injured Clients and their Families Supporting Families Whose Loved One is Missing Team Transitions Unit 4: Working with Community Partners Relationships with Community Partners Working with the Community Partnerships Staff Available Resources Unit 5: Staff Care Responsibilities Staff Care Responsibilities Lead/Coordinator Responsibilities Responder Responsibilities Unit 6: Conclusion Conclusion and Next Steps Next Steps Participant Evaluation Form Integrated Care Condolence Team Fundamentals Participant Guide Copyright The American Red Cross Disaster Cycle Services

4

5 About this Course About this Course Integrated Care Condolence Team Fundamentals is designed to train current disaster responders in Casework and Recovery Planning, Disaster Health Services, Disaster Mental Health and Disaster Spiritual Care on the Integrated Care Condolence Team (ICCT) Standards and Procedures, and to provide guidance and best practices for working in an integrated team environment. This course includes: An introduction to the roles within the Integrated Care Condolence Team (ICCT), the team s purpose, and the Standards and Procedures that team members must follow to meet the needs of our clients and their families. Activities to help prepare you for upcoming assignments. Self-care tips for you prior to, during and after deployment. Integrated Care Condolence Team Fundamentals Participant Guide 1

6

7 Unit 1: Overview Unit 1: Overview Purpose This training will introduce you to the ICCT Standards and Procedures, as well as best practices for working in an integrated team environment. You will also have the opportunity to work through several scenarios to help prepare you for upcoming assignments. Learning Objectives At the completion of this course, you should be able to: Slide 5 Slide 6 Explain the overall function and purpose of the ICCT team, as well as the ICCT s approach in working to meet the needs of our clients and their families. Identify the ICCT roles and their responsibilities. Successfully execute the ICCT Standards and Procedures by using all available resources and job tools. Explain the importance of partnering with community organizations and working with the Community Partnerships staff. Recognize the stresses that you as a responder face, and follow the necessary steps and tips to ensure your overall well-being before, during and after deployment. Resources Use the following resources as you complete the activities in this training. Continue to refer to these resources after training to ensure that you and your team members provide successful service delivery to our clients and their families. The Participant Guide Use this guide to follow along with the training session and take notes in the space provided. Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures This guide details the standards and procedures, roles and responsibilities, and control mechanisms for the ICCT approach. Integrated Care Condolence Team Fundamentals Participant Guide 3

8 Unit 1: Overview Brochures for responders coping with disaster assignments: o Coping with Disaster: Preparing for a Disaster Assignment brochure o Coping with Disaster: For the Families of Disaster Workers brochure o Coping with Disaster: Returning Home from a Disaster Assignment brochure Job tools and resources to help you successfully complete ICCT tasks: o Strategies for Developing the List of Clients and Families Job Tool o Team Lead and Coordinator Responsibilities Job Tool o Preparing For A Home Visit Job Tool o Death Verification and Fatality Support Job Tool o Conducting A Home Visit Job Tool o Support to Hospitalized Clients Job Tool o Support to Families with a Missing Loved One Job Tool o After the Home Visit Job Tool o Working With Community Partners Job Tool o Pre-Assignment Self-Assessment Job Tool o Supervisor Staff Care Tips Job Tool o Responder Self-Care Tips Job Tool o Casework & Recovery Planning Client Intake Worksheet job tool o Immediate Direct Client Assistance Roadmap The following resources are available for your use during assignments to help successfully meet the needs of our clients and their families. Casework & Recovery Planning Standards & Procedures This guide details the standards and procedures, roles and responsibilities, and control mechanisms for providing Casework & Recovery Planning services to affected clients. Disaster Spiritual Care Standards and Procedures This guide details the standards and procedures, roles and responsibilities, and control mechanisms to fulfill the role within the Disaster Spiritual Care function. Disaster Mental Health Handbook This handbook presents the approved DMH interventions used to provide support to affected clients. Health Services Handbook This handbook assembles the guidance and resources needed to provide Disaster Health Services to affected clients. 4 Integrated Care Condolence Team Fundamentals Participant Guide

9 Unit 1: Overview The Integrated Care Condolence Team Slide 7 An ICCT consists of staff from multiple functions Casework and Recovery Planning, Disaster Health Services, Disaster Mental Health and Disaster Spiritual Care and provides an array of services to families whose loved one is missing, injured or deceased. The ICCT is designed as a follow-up after an event, providing support and resources at convenient time and place for families. While the ICCT is not part of the Disaster Action Team response, ICCT members may provide coping skills and health services to clients at the time of the event (for example, lost medication, durable medical equipment, etc.). Notes: A Team Approach Our team approach results in both an efficient and effective strategy to meet the needs of our clients. Our teams: Slide 8 Consist of a minimum of two members and can include all four functions, depending on the needs of the family. Are designed to protect families from multiple contacts or visits from Red Cross responders by providing comprehensive services in one visit. Include responders from various disciplines (Casework and Recovery Planning, Disaster Health Services, Disaster Mental Health and Disaster Spiritual Care) to address families specific concerns all at one time. Integrated Care Condolence Team Fundamentals Participant Guide 5

10 Unit 1: Overview List some benefits that are derived from using a team approach. Confidentiality It is our responsibility to maintain our clients privacy: Slide 9 Treat all client information as confidential. Avoid divulging any details of a family s situation to anyone who does not need to know such information. Never disclose information outside of the team unless necessary. Only disclose information on a business need to know basis Only share information if it is necessary for the client to receive services. For more information about safeguarding our clients confidentiality, refer to the Red Cross policy on protecting personal information: business_administration/policy/p1005-protect-prsonal-info.pdf. 6 Integrated Care Condolence Team Fundamentals Participant Guide

11 Unit 2: Roles, Responsibilities and Authorities Unit 2: Roles, Responsibilities and Authorities ICCT Roles and Responsibilities To best serve the needs of clients and their families, several roles are enlisted in the ICCT, and from different functions. Slide 11 Integrated Care Condolence Team Coordinator: Integrated Care Condolence Team Lead: The Integrated Care Condolence Team Member: National Headquarters Liaison: Integrated Care Condolence Team Fundamentals Participant Guide 7

12 Unit 2: Roles, Responsibilities and Authorities Recruitment and Training When planning a team, the ICCT Coordinator requests team members from the Leads of the following four functions, as needed. Slide 12 Casework and Recovery Planning: Disaster Health Services (DHS): Disaster Mental Health (DMH): Disaster Spiritual Care (DSC): The Lead for each function: Designates ICCT members. Provides technical supervision for their team members during assignment. May rotate their workers out of a team assignment when they are needed elsewhere. 8 Integrated Care Condolence Team Fundamentals Participant Guide

13 Unit 2: Roles, Responsibilities and Authorities Because team members play a valuable role supporting families during a traumatic event, they must maintain specific competencies, including: Slide 13 Slide 14 List some personal characteristics that team members must possess in order to best serve clients and their families. Integrated Care Condolence Team Fundamentals Participant Guide 9

14 Unit 2: Roles, Responsibilities and Authorities Deployment of Integrated Care Condolence Teams Prior to deployment, team members must complete: Slide 15 Integrated Care Condolence Team Fundamentals (this half-day course trains responders to work on a multidisciplinary team) Casework and Recovery Planning Fundamentals Psychological First Aid When assigned to an ICCT, team members complete the Orientation to the Integrated Care Condolence Team on the Disaster Relief Operation (provided by ICCT Coordinator or Team Lead). ICCTs are requested in local or regional responses, as well as mass casualty and large disaster operations. Slide 16 For local or regional events, a Disaster Action Team (DAT) captain, Disaster Program Manager (DPM) or other local disaster leader requests deployment of an ICCT. The DAT or DPM initially designates a leader for the ICCT. The Lead or Coordinator may be a responder from any of the four functions based on availability, experience and expertise. For mass casualty or large disaster events, the Assistant Director of Operations requests the ICCT, and appoints the ICCT Coordinator. The ICCT Coordinator ensures that families receive comprehensive service delivery and care, and appoints Leads for each of the assigned teams. Notes: 10 Integrated Care Condolence Team Fundamentals Participant Guide

15 Unit 3: Integrated Care Condolence Team Procedures Unit 3: Integrated Care Condolence Team Procedures ICCT Procedures A service delivery is deemed successful when all families have been contacted and services have been offered or provided. Slide 18 Procedures for service delivery are the same in all responses. Team members must follow the guidance of their respective functions and Integrated Care Condolence Team service delivery procedures. Notes: ICCTs conduct team visits to: Slide 19 Note: Home visits can be scheduled before verification of death or before contact with funeral directors (or appropriate deathverification authorities). Integrated Care Condolence Team Fundamentals Participant Guide 11

16 Unit 3: Integrated Care Condolence Team Procedures Preparing for ICCT Visits Refer to these resources when preparing for an ICCT visit: Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Strategies for Developing the List of Clients and Families job tool Team Lead and Coordinator Responsibilities job tool Preparing for a Home Visit job tool Death Verification and Fatality Support job tool When preparing for ICCT visits: Slide 20 The ICCT Coordinator creates a list of families to whom we will offer services, identifies available teams, and appoints Team Leads. Team Leads make visit arrangements with families. The ICCT Coordinator and Team Leads assign team members. The Team Lead facilitates a discussion with the team to lay out a meeting plan. A team member performs final preparations for the ICCT visit by preparing useful worksheets and forms, as well as gathering client information. Notes: 12 Integrated Care Condolence Team Fundamentals Participant Guide

17 Unit 3: Integrated Care Condolence Team Procedures Conducting Visits Refer to these resources when conducting an ICCT visit: Conducting a Home Visit job tool After the Home Visit job tool Supporting the family is the most important objective of the ICCT visit. Upon arrival, the ICCT Team Lead: Slide 21 Expresses condolences and introduces the team members. Allows the family time to talk about their disaster experience, while listening for disaster-related needs. Explains the programs and support that may be available to the family emotional support, spiritual care, health services, direct client assistance and referrals to the community. o Eligibility for various resources is determined by the team. o Direct client assistance or referral information is provided as appropriate. During the visit, the team: Slide 22 Assesses the needs of the family. Asks the family about other needs as the case warrants (for example, children s needs and other needs not directly related to the fatality, injured or missing family member). What needs might the family have? What additional needs can team members assist families with in these types of situations? Integrated Care Condolence Team Fundamentals Participant Guide 13

18 Unit 3: Integrated Care Condolence Team Procedures As the visit comes to a close, the team: Slide 23 Schedules a follow-up call or meeting to verify that identified needs have been addressed, and provides additional information or support. Provides the family with contact information for a designated follow-up contact. Expresses condolences again. Notes: After the visit: Slide 24 The designated contact person calls the client to schedule a face-to-face meeting if requested, and to clarify the intent of the follow up. Appropriate documentation is completed and the team meets to discuss the visit. Documentation that includes confidential health or mental health information is provided to the DHS Lead to be stored in a private and protected manner. Notes: 14 Integrated Care Condolence Team Fundamentals Participant Guide

19 Unit 3: Integrated Care Condolence Team Procedures Note: In order to provide death-related direct client assistance, death verification and fatality must be confirmed. The ICCT Coordinator or Lead must contact hospitals, coroners or other agencies to make confirmation that the death is disaster-related. The ICCT does not make initial death notifications to families; however, team members may accompany the official notification team for support. Note: Recovery planning begins with the initial contact. The ICCT team offers follow-up services throughout all interactions with the client. Documentation of the follow-up is completed by a team member, as required by Casework and Recovery Planning, Disaster Health Services or Disaster Mental Health standard procedures. Notes: Integrated Care Condolence Team Fundamentals Participant Guide 15

20 Unit 3: Integrated Care Condolence Team Procedures Activity 1 Refer to these resources for additional guidance as you work through the activity: Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Team Lead and Coordinator Responsibilities job tool Death Verification and Fatality Support job tool Working with Community Partners job tool Immediate Direct Client Assistance Roadmap Scenario: Tornado Parent and Children Deceased Slide 25 An EF 4 tornado ripped through Tornado Alley, causing multiple fatalities in various locations. A family of two parents and three children were caught in the severe weather, and in an attempt to escape, exited their vehicle and sought shelter in a storm pipe in a ditch. The mother and two of the children perished from various injuries and drowning. The five-year-old child sustained injuries and has been released from the hospital. The father tried to save the mother and other children but was unable to do so. The family was on their way home from a family vacation. Their home was also severely damaged. Issues to address: Surviving child and father Best way to issue assistance and provide services Emotional issues of the family members Questions: 1. What would be your first priority? 2. Which functions would you recommend for this assignment? 16 Integrated Care Condolence Team Fundamentals Participant Guide

21 Unit 3: Integrated Care Condolence Team Procedures 3. Which resources might you tap into? 4. You learn that the couple were not yet married, as the woman was still going through a divorce. How would you determine next of kin (NOK)? 5. What standard casework would be done, and what items would you provide? 6. Direct Client Assistance for Health Services or Disaster Mental Health may be provided up to what amount? What other resources might be available? Integrated Care Condolence Team Fundamentals Participant Guide 17

22 Unit 3: Integrated Care Condolence Team Procedures Activity 2 Refer to these resources for additional guidance as you work through the activity: Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Client Intake Worksheet job tool Immediate Direct Client Assistance Roadmap Team Lead and Coordinator Responsibilities job tool Preparing For A Home Visit Job Tool Death Verification and Fatality Support job tool Working with Community Partners job tool Scenario: Disaster Action Team (DAT) Call w/fatality Slide 26 A 29-year-old father perishes in an apartment fire. He leaves behind a 7-year-old son. The mother is absent. There are two uncles that want to assume custody of their nephew. The uncles are Spanish speaking only. All other family is in Mexico. They want to bury the decedent here in the US. The child s mother finds out about the ex-husband s death and shows up to see her son. The uncles are upset because the mother had abandoned her son a few years ago and had minimal contact with her son. She may have substance abuse issues as well as some possible psychiatric issues. The young boy is very close to his uncles, and does not want to go with the mother. Issues to address: Interpreter Determination of legal next of kin for benefits Family in Mexico A mother with mental illness or substance abuse issues Trauma and grief for the child Family conflict Questions: 1. What would be your priorities? 18 Integrated Care Condolence Team Fundamentals Participant Guide

23 Unit 3: Integrated Care Condolence Team Procedures 2. Which functions would you recommend for this assignment? 3. Which resources would you tap into? 4. How would you determine next of kin? 5. How would you handle the issue of family members coming to the U.S. from Mexico? 6. What death-related needs would you anticipate that the family may have? Integrated Care Condolence Team Fundamentals Participant Guide 19

24 Unit 3: Integrated Care Condolence Team Procedures 7. What standard casework would be done and what items would you provide? 8. Direct Client Assistance for Health Services or Disaster Mental Health may be provided up to what amount? What other resources might be available? 9. Which community partners would you contact? 10. How would you deal with the issue of protection of the child from the family conflict? 20 Integrated Care Condolence Team Fundamentals Participant Guide

25 Unit 3: Integrated Care Condolence Team Procedures Activity 3 Refer to these resources for additional guidance as you work through the activity: Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Immediate Direct Client Assistance Roadmap job tool Client Intake Worksheet job tool Team Lead and Coordinator Responsibilities job tool Death Verification and Fatality Support job tool Scenario: DAT Call with One Death Slide 27 DAT reports a call where there has been a house fire in a home owned by a gentleman living alone with a tenant who was renting a room in the home. The fire began in the tenant s room and spread to the rest of the house. The owner got out but the tenant was deceased. The owner has no information as to next of kin for the tenant. Questions: 1. Who is responsible to provide services to the owner? 2. How would you proceed in regards to the deceased? 3. If the NOK is in the local area, who might be appropriate to be on the team? Integrated Care Condolence Team Fundamentals Participant Guide 21

26 Unit 3: Integrated Care Condolence Team Procedures 4. To provide services to the homeowner, who might be appropriate to include on the team? 22 Integrated Care Condolence Team Fundamentals Participant Guide

27 Unit 3: Integrated Care Condolence Team Procedures Supporting Injured Clients and their Families Refer to this resource when supporting hospitalized clients and their families: Support to Hospitalized Clients job tool In circumstances where a client has suffered a serious injury, an ICCT may be the appropriate service delivery strategy to provide services to the client and family whether the client is hospitalized or recovering at home. Slide 28 In general, the procedures for providing service to an injured client are the same as in other condolence call situations. However, if the client is hospitalized, the ICCT should contact the hospital social worker, chaplain or medical personnel to prevent duplication of services and ensure effective collaboration. Notes: Integrated Care Condolence Team Fundamentals Participant Guide 23

28 Unit 3: Integrated Care Condolence Team Procedures Activity 4 Refer to these resources for additional guidance as you work through the activity: Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Immediate Direct Client Assistance Roadmap job tool Client Intake Worksheet job tool Strategies for Developing the List of Clients and Families job tool Support to Hospitalized Clients job tool Scenario: Hospitalized Client Slide 29 A fire broke out in a multiple-family dwelling and everyone escaped except for one woman who suffered full and partial thickness burns over 40% of her body. She is currently in the Burn Unit at a local trauma center and is intubated. Several people were treated at the scene for mild smoke inhalation but refused transport to the Emergency Department. Family members have been holding vigil at the Burn Center and upon arrival, you notice that several of them have rosaries and appear to be praying. The family members tell you that they did not live at the apartment building that burned, and some of them are from out of town. At the moment, none of the out-of-towners have made housing arrangements, and they have been buying food in the cafeteria. The client s roommate is staying with friends for the time being. The roommate was not at home at the time of the fire. No one from the Red Cross has been able to locate the roommate. Issues to address: Hospital case manager/social worker for plan of care for client Identification of family point of contact Spiritual Care needs Emotional support needs Questions: 1. To whom would you speak with first? 24 Integrated Care Condolence Team Fundamentals Participant Guide

29 Unit 3: Integrated Care Condolence Team Procedures 2. What would your next step be? 3. For which services might the hospitalized client be eligible? 4. What was one of your first observations of the family and how would you address that? 5. Would the out-of-town family members be eligible for direct client assistance? Integrated Care Condolence Team Fundamentals Participant Guide 25

30 Unit 3: Integrated Care Condolence Team Procedures 6. What is the appropriate strategy for helping the roommate? 26 Integrated Care Condolence Team Fundamentals Participant Guide

31 Unit 3: Integrated Care Condolence Team Procedures Supporting Families Whose Loved One is Missing Refer to this resource when supporting families with a missing loved one: Support to Families with a Missing Loved One job tool In circumstances where a loved one has not been confirmed as a fatality, or is missing, the family may need the services offered by an ICCT. Slide 30 It is extremely important to pay attention to the family s emotional and spiritual needs in these circumstances. Other types of support, including direct client assistance, health care and emotional support, may be needed as well. Notes: Integrated Care Condolence Team Fundamentals Participant Guide 27

32 Unit 3: Integrated Care Condolence Team Procedures Activity 5 Refer to these resources for additional guidance as you work through the activity: Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Immediate Direct Client Assistance Roadmap job tool Client Intake Worksheet job tool Strategies for Developing the List of Clients and Families job tool Team Lead and Coordinator Responsibilities job tool Death Verification and Fatality Support job tool Support to Families with a Missing Loved One job tool Scenario: Several Deceased and Missing with a Lead Role Slide 31 There was an explosion and fire a week ago in a residential neighborhood in Timmins, MA. Five homes were destroyed; three people are still missing. Two of the families whose loved one is missing are local and the other family is out of state. The displaced residents are living with friends or relatives and have already received casework services. The Disaster Program Manager (DPM) has appointed you as the Lead for ICCT for the families of the missing. Issues to address: Identification of family point of contact Referring to local chapters for ICCT support Spiritual care and emotional support needs for families of missing Questions: 1. What would be your overall plan? 28 Integrated Care Condolence Team Fundamentals Participant Guide

33 Unit 3: Integrated Care Condolence Team Procedures 2. What documentation will you need to do? 3. What would be your plan in regards to the missing and deceased with family out of state? 4. What services would you offer to the families of the missing? 5. What are some emotional or spiritual considerations unique to families of missing loved ones? Integrated Care Condolence Team Fundamentals Participant Guide 29

34 Unit 3: Integrated Care Condolence Team Procedures Team Transitions Slide 32 ICCTs may undergo transitional changes, such as: A team member is being re-assigned to another team, or is leaving the ICCT assignment and returning to regular function duties. o The function Lead who is re-assigning the team member must inform the Coordinator prior to reassignment. o The team member needs to speak with the Coordinator or Lead before they leave the assignment. A new team member is joining the team. When welcoming a new team member: o The Coordinator or Team Lead introduces the new team member. o The Coordinator orients the new team member on the status of the operation and the location of forms and resource lists. Note: If this is a local Disaster Action Team call, or if the Coordinator is offsite, an onsite Lead or team member conducts the orientation. o Information regarding open cases is shared with the new team member. o A quick review of closed cases are shared with the new team member, in the event that a family member calls for more information. A disaster operation must transition to a local response. o A handoff to a local chapter team is completed using the same procedure as above. o All paperwork is turned over to the chapter team and documentation that includes confidential health information is given to the DHS lead for appropriate storage. Notes: 30 Integrated Care Condolence Team Fundamentals Participant Guide

35 Unit 3: Integrated Care Condolence Team Procedures Activity 6 Refer to these resources for additional guidance as you work through the activity: Strategies for Developing the List of Clients and Families job tool Team Lead and Coordinator Responsibilities job tool Death Verification and Fatality Support job tool Working with Community Partners job tool Scenario: Coordinator Role for a Large Event Slide 33 There has been a wildfire in Charlotte Hill, California with 61 deaths and 400 homes destroyed over multiple areas. You are stationed at the Disaster Relief Operation Headquarters (DRO HQ) and have been appointed by the Assistant Director of Operations to be the ICCT Coordinator. The Incident Action Plan (IAP) shows that Casework and Recovery Planning, Disaster Mental Health, Disaster Health Services and Disaster Spiritual Care workers are assigned to all three Districts and each District has a District Director. Questions: 1. What would be your overall plan? 2. How would you organize the teams? Integrated Care Condolence Team Fundamentals Participant Guide 31

36 Unit 3: Integrated Care Condolence Team Procedures 3. How would you obtain the needed staff? 4. What information would you collect? 5. How would you transition teams and/or workers? 6. How would you decide which team members to recruit? 32 Integrated Care Condolence Team Fundamentals Participant Guide

37 Unit 4: Working with Community Partners Unit 4: Working with Community Partners Relationships with Community Partners The Red Cross partners with community organizations in order to: Slide 35 Referrals are crucial for effective service delivery. Caseworkers determine availability of resources in the specific community related to the event; however, it is important that ICCTs know what resources are available, how to access them and their specific eligibility criteria. Multi-agency resource centers (MARCs) may be set up in the community to streamline visits between clients and referral partners. Other functions (such as Disaster Mental Health and Disaster Spiritual Care) often have knowledge of available additional resources. Name some community organizations we partner with and the resources/services they provide. Refer to this resource for more information around working with Community Partners: Working with Community Partners job tool Integrated Care Condolence Team Fundamentals Participant Guide 33

38 Unit 4: Working with Community Partners Working with the Community Partnerships Staff Contact the local Community Partnerships staff for information regarding organizations that offer services or material resources to the community. Slide 36 Work to establish relationships with community partners prior to a disaster, and enter all information into the CAS resource directory. Developing these relationships through small-scale events allows for use on large-scale events. Continue to work with the Community Partnership staff during or after an event to identify additional resources, and to request assistance and support from preestablished partners. Make sure to communicate clearly and collaborate fully with the Community Partnership staff during an assignment. Refer to this resource for more information on resource directory maintenance: Casework and Recovery Planning Standards and Procedures Notes: 34 Integrated Care Condolence Team Fundamentals Participant Guide

39 Unit 4: Working with Community Partners Available Resources Knowing partners prior to an event helps to streamline and determine what resources to offer clients. Slide 37 Some groups provide financial assistance, while others provide material resources. Local churches, non-governmental organizations and faithbased organizations (such as Salvation Army), or local government agencies may be consistent sources of useful items. Some groups may have additional resources during an event that are not normally available. Resources for large-scale events may not be available on small-scale events. Local chapters who develop a resource book during steady state operations make the referral process easier, especially for team members that are not locally based. Refer to this resource for additional referral information: Resource Directory in CAS 2.0 Notes: Integrated Care Condolence Team Fundamentals Participant Guide 35

40

41 Unit 5: Staff Care Responsibilities Unit 5: Staff Care Responsibilities Staff Care Responsibilities In order to provide effective care to clients and their families, team members: Slide 39 Must be healthy physically, emotionally and spiritually. Should care for themselves and each other. Maintaining fitness to do the job is the responsibility of the responder, the supervisor and the organization. Both chapter Integrated Care Condolence Team responses and Disaster Relief Operation Integrated Care Condolence Team assignments pose risks to the responder. Refer to this resource for additional information: Disaster Mental Health Handbook Staff Mental Health Services Notes: Integrated Care Condolence Team Fundamentals Participant Guide 37

42 Unit 5: Staff Care Responsibilities Lead/Coordinator Responsibilities It is important for leaders to: Slide 40 Disaster workers: Face secondary traumatization and burnout (compassion fatigue). Encounter significant pressure (internal and external) to quickly deliver services. May perceive worker care or self care as unimportant and a low priority. List some specific examples of stressors on responders and ways in which you would minimize those stressors. 38 Integrated Care Condolence Team Fundamentals Participant Guide

43 Unit 5: Staff Care Responsibilities As a responder, you must adhere to the following guidelines in all ICCT settings: Before taking on the assignment, complete a Pre-Assignment Self-Assessment inventory and discuss the results with your supervisor. You must not exceed three assigned family visits per day. You must receive a full day off every five days. Refer to this resource for additional information: Supervisor Staff Care Tips job tool Review the Supervisor Staff Care Tips job tool, then list which tips you feel are most important and why. Integrated Care Condolence Team Fundamentals Participant Guide 39

44 Unit 5: Staff Care Responsibilities Responder Responsibilities Pre-Deployment To determine whether the timing is right for you to be assigned to an ICCT: Slide 41 Conduct an honest personal Inventory using the Pre- Assignment Self-Assessment job tool. Review the Coping with Disaster: Preparing for a Disaster Assignment brochure. Provide your family with the Coping with Disaster: For the Families of Disaster Workers brochure. Refer to these resources prior to pre-deployment: Pre-Assignment Self-Assessment job tool Coping with Disaster: Preparing for a Disaster Assignment brochure Coping with Disaster: For the Families of Disaster Workers brochure Notes: 40 Integrated Care Condolence Team Fundamentals Participant Guide

45 Unit 5: Staff Care Responsibilities During Deployment What are some ways in which you alleviate job stress? Why do you think these techniques are effective? Slide 42 While deployed, you can alleviate job stress by focusing on the quality of your personal contributions, and how your contributions impact the overall team goal. In order to achieve a successful service delivery: Integrated Care Condolence Team Fundamentals Participant Guide 41

46 Unit 5: Staff Care Responsibilities Post-Deployment Often, the impact of deployment is positive and can lead to a posttraumatic growth, such as: Slide 43 Gaining perspective about your own personal problems in light of the larger event you have just experienced. Having a deep sense of satisfaction for your service and contribution to the well-being of others in need. Appreciating the friendships forged under stressful conditions that reveal a depth of people coming together for the greater good (a sense of enduring community spirit). Acquiring transferrable skills they can apply to work and other areas of life for professional and personal development. List some positive examples of post-traumatic growth. 42 Integrated Care Condolence Team Fundamentals Participant Guide

47 Unit 5: Staff Care Responsibilities Sometimes responders may experience the following postassignment challenges: Slide 44 Slide 45 Nightmares, dreams, or disturbing memories that intrude and disrupt rest Emotional numbing Feelings of despair and hopelessness Urges to isolate and detach from important relationships An inability to concentrate An increase in the use of ineffective coping strategies (drinking, illicit drug use, etc.) Lack of enthusiasm toward relationships, essential job and personal responsibilities Refer to this resource for tips and support provided to responders by the Red Cross: Responder Self-Care Tips job tool If you struggle with any post-assignment challenges: Slide 46 Review the Coping with Disaster: Returning Home from a Disaster Assignment brochure. Reach out to the many resources that are available (such as speaking with the Red Cross Staff Mental Health, Disaster Mental Health or Disaster Spiritual Care volunteers). What do you do for self-care? Do you have any tips for your colleagues? Integrated Care Condolence Team Fundamentals Participant Guide 43

48

49 Unit 6: Conclusion Unit 6: Conclusion Conclusion and Next Steps Thanks for attending the Integrated Care Condolence Team Fundamentals training. Slide 48 You should now be able to: Explain the overall function and purpose of an ICCT, as well as the ICCT approach in working to meet the needs of our clients and their families. Identify the ICCT roles and their responsibilities. Successfully execute the ICCT Standards and Procedures by using all available resources and job tools. Explain the importance of partnering with community organizations and working with the Community Partnerships staff. Recognize the stresses that you as a responder face, and follow the necessary steps and tips to ensure your overall well-being before, during and after deployment. Take a moment to recall the expectations you had at the beginning of this training session. Have all of your expectations been met? What questions do you still have regarding the ICCT, its responsibilities, and your role within the ICCT? Integrated Care Condolence Team Fundamentals Participant Guide 45

50 Unit 6: Conclusion Next Steps Now that you have completed this training session, be sure to: Slide 49 Let the Lead at your chapter know that you have completed this training and that you are ready to be assigned to an ICCT. When deploying, let the deployment team know you are trained and available for an ICCT. Participant Evaluation Form Take a moment to complete the Participant Evaluation Form, then submit the Evaluation to the instructor. Slide 50 Thanks for attending! 46 Integrated Care Condolence Team Fundamentals Participant Guide