STUDENT HANDBOOK: Certified Nurse Assistant (CNA) and Home Health Aide (HHA)

Transcription

1 STUDENT HANDBOOK: Certified Nurse Assistant (CNA) and Home Health Aide (HHA)

2 CALIFORNIA INSTITUTE OF MEDICAL SCIENCE Table of Contents SECTION I: OVERVIEW OF PROGRAMS... 4 CNA/HHA PROGRAMS... 5 CNA 100 Catalog Description:... 5 HHA 100 Catalog Description:... 6 SECTION II: PROGRAM POLICIES AND PROCEDURES... 7 ADMISSION REQUIREMENTS... 8 REQUIREMENTS OF ENROLLMENT... 9 ABSENCES AND MAKE-UP WORK Absence: Make-Up Work: TARDINESS & PUNCTUALITY Condition for interruption due to unsatisfactory attendance COMPETENCY EVALUATION TESTING VENDOR CLINICAL FACILITIES SECTION III: GENERAL INFORMATION FOR ALL STUDENTS ABOUT US ESSENTIAL FUNCTIONS AND TECHNICAL STANDARDS LEAVE OF ABSENCE / WITHDRAW/INCOMPLETE READMISSION REFUND POLICY RIGHT TO CANCEL COURSE CANCELLATION POLICY ATTENDANCE TARDINESS & PUNCTUALITY Condition for interruption due to unsatisfactory attendance PARTICIPATION PAGERS AND CELL PHONES GRIEVANCE PROCEDURE STUDENT CONDUCT CODE OF STUDENT CONDUCT PROFESSIONAL CODE OF CONDUCT CHEATING STUDENT RIGHTS Student Privacy Rights Privacy Rights Alcohol and Drugs Smoking REMEDIATION DISCIPLINARY MEASURES DISCIPLINARY ACTIONS Disciplinary Probation: Dismissal: NONDISCRIMINATION POLICY STUDENTS WITH DISABILITIES SEXUAL HARASSMENT STUDENT RECORDS Page 2

3 CALIFORNIA INSTITUTE OF MEDICAL SCIENCE TRANSCRIPTS IDENTIFICATION GIFTS SMOKING EATING AND DRINKING IN THE CLASSROOM GUEST ON CAMPUS Children on Campus REQUIREMENTS REGISTRATION POLICY IMMUNIZATION REQUIREMENTS HEALTH SCREENING REQUIREMENTS Health Requirements Background Check Livescan Fingerprinting Drug Screening CPR POLICY GRADUATION REQUIREMENTS CERTIFICATION AND LICENSING CLINICAL REQUIRNMENTS Standard of Student Clinical Appearance Patient Information Clinical Site Travel Externship Termination STUDENT PROFESSIONAL LIABILITY INSURANCE ACCIDENT PROCEDURES BLOOD AND BODY SUBSTANCE EXPOSURE PAYMENT-PLAN POLICY EXTENDED PAYMENT-PLAN POLICY OTHER FEES DEADLINES AND FORFIT OF FEES ADMINISTRAITION AND FACULTY Administration Academic Personnel ACCREDITATION and APPROVALS National Accreditation Institutional Approval Approving Agencies TRUTH IN ADVERTISEMENT PROGRAM POLICIES Page 3

4 SECTION I: OVERVIEW OF PROGRAMS 01/01/2016 California Institute of Medical Science Page 4

5 CNA/HHA PROGRAMS CNA 100 Catalog Description: Presents the fundamental nursing skills needed to care for the hospitalized patient. Includes clinical practice in a skilled nursing facility with emphasis on the role and responsibilities of the nurse assistant, safety principles and infection control, basic patient care skills, and emotional, social, and spiritual needs of the patient. Upon completion, the student will be eligible to take the California test for certification. Student Learning Outcome: Lecture: 1. Articulate principles of safety, infection control, and emotional, spiritual, and social needs of patients. Lab: 1. Provide safe, basic patient care for the adult and geriatric patient in a skilled nursing facility environment. Course Objectives: Lecture: 1. Describe the role and responsibility of the Nursing Assistant. 2. Explain the needs of long term care patients. 3. Explain the ethics and confidentiality considerations required in patient care. 4. Outline different methods of providing safe care to patients. 5. Measure and reduce anxiety by providing the patient an opportunity to develop realistic expectations during their hospitalization. 6. Describe the legal responsibilities of the nurse aide in giving safe nursing care to patients. Lab: 1. Recognize and report to the appropriate person abnormal observations and vital signs found in patients. 2. Adapt patient care skills to meet the individual needs of patients. 3. Demonstrate safe nursing care to adult patients. 4. Demonstrate ability to follow direction from registered nurse or licensed vocational nurse. 5. Measure and reduce anxiety by providing the patient an opportunity to develop realistic expectations during their hospitalization. Total Theory Hours: 72 Total Clinical Hours: /01/2016 California Institute of Medical Science Page 5

6 HHA 100 Catalog Description: Provides theory and practical application of knowledge and skills needed to function as a home health aide. Emphasizes interpretation of client needs, personal care services, nutrition, and cleaning and care tasks in the home. Upon completion, the student will be eligible for California certification. Student Learning Outcome: Lecture: 1. Delineate the role of the Home Health Aide incorporating client health care, social, and personal needs. Lab: 1. Demonstrate the skills necessary to function in the role of Home Health Aide. Course Objectives: Lecture: 1. Explain the purpose and goals of home care, as well as the role and responsibilities of the certified home health aide. 2. Compare and contrast the medical and social needs of clients based on the unique demands of the home health environment. 3. Summarize the impact that illness has on the family unit. 4. Outline the steps and guidelines for common personal care skills. 5. Delineate the key principles of nutrition including specialized diets, fluid control, and potential feeding adaptations. 6. Compare and contrast the HHA's role and responsibility for maintaining a clean, safe, and healthy environment. Lab: 1. Demonstrate effective infection control techniques. 2. Safely perform hygiene and personal care procedures. 3. Demonstrate appropriate body mechanics. 4. Demonstrate methods to maintain a clean, safe, and healthy environment in the home. 5. Demonstrate appropriate ways to respond to emergencies in the home. Total Theory Hours: 24 Total Clinical Hours: 20 01/01/2016 California Institute of Medical Science Page 6

7 SECTION II: PROGRAM POLICIES AND PROCEDURES 01/01/2016 California Institute of Medical Science Page 7

8 ADMISSION REQUIREMENTS Candidates must be at least 18 years old and meet all immunizations; educational prerequisites and can pass a nationwide criminal background check and drug screen. Candidates must have basic proficiency in reading and writing English. CIMS does not accept credits from other institutions or through challenge examinations and achievement test. Applicants must have one of the following: Official (sealed) High School transcripts GED All applicants must show proof of the following before they begin any program: Complete and Current Documentation of: Current Immunization Records Valid CPR Card from the American Heart Association, Healthcare Provider, Basic Life Support course, two (2) year certification Medical history Physical Examination, including TB and or chest x-ray, within 90 days of starting clinical Report signed by the MD, or Nurse Practitioner "that the student does not have a health condition that creates a hazard to self or others" All documentation must remain valid throughout the duration of the completion date of the program. Documentation of vaccinations must be provided to the admissions office before the start of the program. Ability-To-Benefit Any student that does not have a high school diploma, or transcript showing graduation from an accredited high school, or a valid GED certificate may not enroll until they have taken the Ability-to-Benefit test and received a passing grade. This requirement is absolute. If the student cannot produce proof of high school graduation they must be tested prior to enrollment. Assessment Exam After submission of a completed Application Packet, all applicants are required to take and achieve a passing score on the Wonderlic Scholastic Level Exam. Exam is administered at CIMS campus during the application period and must be completed by the specified deadline. It is the applicant s responsibility to meet the testing requirement. The program will not contact applicants regarding this exam. There are NO exceptions. If time does not permit for testing before admission; during the first class session students will undergo assessment exam. If you do not pass the assessment exam, you will not be admitted or dropped from the program and will need to contact CIMS for a full refund or to transfer fees to the next available program. If you have received textbooks, you will need to return them to our corporate office before your refund can be processed. Minimum Score: CNA /01/2016 California Institute of Medical Science Page 8

9 English as Second Language (ESL) California Institute of Medical Science does not offer English as a second language instruction. VISA Potential students must be US citizen in order to be admitted into any program. REQUIREMENTS OF ENROLLMENT Please submit enrollment form and $ non-refundable deposit payable to CIMS as soon as you know which class session you would like to attend. Due on Orientation Day (Mandatory) See schedule for dates 1. Physical exam done within one year of start of the class. 2. TB test done within six months of start of the class. (1year for X-ray s) 3. Report signed by the MD, or Nurse Practitioner "that the student does not have a health condition that creates a hazard to self or others". 4. At least 1 2 of tuition payable to the California Institute of Medical Science. NOTE: Uniform dress beginning with the first day of clinical practice. All students are required to have Livescan fingerprinting, which is done by CIMS. No cost to students. Students must pass a drug screening. This is not required at the time of enrollment, but as requested by clinical facility. Appling for CNA certification and Live Scan All students will submit an application and Live Scan fingerprinting upon enrollment. The Training Program shall submit an application and Live Scan to CDPH within one (1) week of enrollment. Criminal Background Clearance Process: California Department of Public Health (CDPH) evaluates criminal convictions for any offense and either grants or denies criminal record clearance by reviewing evidence of good character and rehabilitation provided by applicants, or information gathered by CDPH in relation to criteria outlined in Health and Safety Code Section (c). Per CDPH, for individuals (potential students) who have any convictions, or have questions about their ability to obtain the Live Scan/Department of Justice (DOJ) background clearance, you can request an "inquiry" with the CDPH. CDPH will review Live Scan/DOJ results, determine if the individual is "cleared" or "not cleared"; and send the individual a letter explaining the results. Further questions may be referred to the Professional Certification Branch at cna@cdph.ca.gov or call (916) Program schedule Theory and Lab Hours: Clinical Hours: Instructor to Student Ratio Ratio of students not to exceed fifteen (15) students to one (1) Instructor. 01/01/2016 California Institute of Medical Science Page 9

10 Student Records A secured onsite master file will be maintained in the RNPD s office in a locked file cabinet. The file will begin when the student is accepted and will contain the application, transcripts, and other documents required for training purposes. At completion of the program all official information (copy of transcripts, record of clinical performance, and record of program completion) will remain on file for five years. The California Institute of Medical Science will maintain transcripts for all students permanently. Students are encouraged to make and archive copies of all-important documentation throughout their training. If a student withdraws before graduation, a summary statement of the student's progress and refund calculation as well as copy of refund (if applicable) will be placed in the folder. This folder will be treated as described above. Students may inspect their master file at any time under the direct supervision of the program director or an authorized staff member. Should a student find upon the review, that there are records that are inaccurate or misleading the student may request that errors be corrected. If there is a difference of opinion regarding the existence of errors, the student may ask that a meeting be held to resolve the matter. All student records are confidential and information from them will only be given to authorized persons. Data such as grades, registry and state certification examination scores, health records, and performance evaluations may not be revealed without the student's consent. Only authorized personnel will have access to in-progress student evaluations and files. ABSENCES AND MAKE-UP WORK Absence: A strict attendance policy is enforced for classroom and clinical site work. Participants must be able to commit to being present and on time for all classroom and clinical site work. Students are expected to attend and participate fully in all scheduled course/program classes, activities, and experiences. Any absences within the State required hours must be made up hour for hour (often minimum hours are also mandated by State regulation). Absence will be considered excused under the following circumstances: illness, death and other valid reasons substantiated in writing and at the discretion of the school director. All other absences will be considered unexcused. Make-Up Work: There are no make-up assignments by home or book study. Students can only make up missing class days in another session on the same topic. If a clinical class or lab is missed, in whole or in part, the student must make up missing days upon approval of CIMS and the clinical site. Campus make-up time must be completed before progression to the next segment of the program, unless the Director approves an extension. More than one absence (Theory- Four-hour day. Clinical- Eight-hour day) or two tardies (late) in a four-week session is unacceptable and will lead to termination from the program. Make-up time is limited to: Theory - 4-hours/1 day in a four-week period; Clinical 8-hours/1 day in a four-week period. Campus make-up time must be completed before progression to the next segment of the program. All makeup time must be hour for hour with the instructor present. The administrator MAY allow the student to enroll in the next available class in the event of a catastrophic emergency. A prorated refund will be issued within 45 days of the date that you are administratively dropped. If a student has attended 60% or less of a program, then their refund will be prorated by percentage attended less equipment fees. If a student has attended more than 60% a program, then they are not eligible for a refund. 01/01/2016 California Institute of Medical Science Page 10

11 If the instructor is late for class, students are obligated to wait for 10 minutes from the time the class is officially to begin before leaving. If illness or accident make extended absence necessary, the instructor and RN Director should be notified. Documentation for ALL illnesses or accidents must be provided to the Director for consideration. If a student has prior knowledge that they will be missing class, it is the student s responsibility to contact their individual instructors and Director. TARDINESS & PUNCTUALITY Tardiness to, lab class, or the clinical lab is unacceptable. CIMS courses are designed to prepare students for the world of work where punctuality is valued by employers and employees. CIMS reserves the right to dismiss any tardy student and treat the incident as an absence. This action may prevent the student from progressing in the program. Two "Tardies" equal one absence. Condition for interruption due to unsatisfactory attendance When the grade point average of a student is unsatisfactory for a month, the student will be placed on probation. If during the next month the student s grade average is still unsatisfactory, the student will be interrupted and the VA (if applicable) will be notified. COMPETENCY EVALUATION TESTING VENDOR CIMS only refers students to CDPH approved testing vendors (American Red Cross and National Nurse Aide Assessment Program) for competency evaluation exam. Students will be provided information regarding the competency evaluation testing contact numbers and locations during the first week of class. This information includes: CDPH approved test vendors, how to renew their certification, how many CEU s are necessary, maximum number of online courses verses actual onsite courses with an instructor that can be taken. Sunnyside Convalescent Hospital Fresno, CA CLINICAL FACILITIES 01/01/2016 California Institute of Medical Science Page 11

12 SECTION III: GENERAL INFORMATION FOR ALL STUDENTS 01/01/2016 California Institute of Medical Science Page 12

13 ABOUT US Motto Building careers for the future. Description California Institute of Medical Science provides students with the opportunity to achieve their highest potential as a medical professional. Our graduates leave feeling confident and prepared for the challenges that the medical work environment will bring. Our staff is comprised of highly trained individuals with years of clinical and real world experiences. Mission Statement The California Institute of Medical Science is committed to providing impeccable medical training to individuals from all backgrounds through academic and hands on training. The ultimate goal is to enable students to seek a career in the medical field. ESSENTIAL FUNCTIONS AND TECHNICAL STANDARDS Health Sciences programs establish technical standards and essential functions to insure that students have the abilities required to participate and potentially be successful in all aspects of the respective programs. Successful students are those who are highly disciplined, self-motivated, self-reliant and capable of working independently. Essential functions, as distinguished from academic standards, refer to those physical, cognitive and behavioral abilities required for satisfactory completion of all aspects of the curriculum, as well as the development of professional attributes required by the program officials and clinical faculty of all students upon completion of the program. The essential functions consist of minimal physical, cognitive, affective and emotional requirements to provide reasonable assurance that students can complete the entire course of study and participate fully in all aspects of clinical training. 1. The Psychomotor Demands required include: Physical abilities to move about freely and maneuver in small spaces stand and/or walk for long periods, and access areas within the healthcare facility. Physical ability, including sufficient mobility and fine motor coordination, to manipulate equipment to safely collect and process patient specimens, maintain a safe, aseptic work environment, and accurately and safely operate a variety of laboratory equipment. Visual ability sufficient to discern colors and perform Phlebotomy procedures. Visual acuity to read and interpret test requests and physician orders. Hearing ability to respond to messages from patients and staff Ability to operate computers. 2. The Cognitive Demands required include: Establish and maintain effective working relationships including working as part of a team. Accurately remember and apply oral and written procedures Maintains accurate records. Ability to organize one's work for completion in a timely fashion. Ability to exercise critical thinking skills to solve problems. 3. The Affective Demands required include: Interpersonal abilities sufficient to communicate in a professional, positive, tactful manner with patients, physicians, nurses, other health care and non-health care employees, and laboratory personnel. The applicant must be fluent in English and possess adequate communication skills to permit regular, routine, timely, and productive interactions with faculty members, physicians, patients, and other students. Emotional stability to allow professional interaction with patients and staff, to respect patient confidentiality, use reasonable judgment and accept responsibility for actions. Must demonstrate the emotional health required for full utilization of intellectual abilities must be able to tolerate physical and emotionally taxing workloads and function effectively under stress Project a well-groomed, neat appearance. 01/01/2016 California Institute of Medical Science Page 13

14 Ability to maintain patient confidentiality and to exercise ethical judgment, integrity, honesty, dependability, and accountability in the performance of one's laboratory responsibilities. Ability to perform procedures accurately and quickly even under stressful conditions. Ability to exercise independent judgment and to think logically in the performance of one's duties. Ability to organize and to assume responsibility for one's work. LEAVE OF ABSENCE / WITHDRAW/INCOMPLETE Should a student s circumstances be such that a leave of absence is needed, the student must submit an application for a leave of absence to the School Director or designated official. At the School Director s discretion, a leave may be granted for a reasonable time, as warranted by the circumstances. If a student repeatedly resorts to the use of a leave of absence, and if such applications show a pattern of delays, or should the issuance of a leave of absence be such that it would significantly interfere with the planned completion of a program of study, the School Director or designated official, at his/her sole discretion, may dismiss a student from the program and issue the appropriate refund. Students may request an additional LOA, for well-documented reasons, so long as combined they do not exceed a total of 180 days in a 12-month calendar period. There will be no charges incurred due to a leave of absence, nor any charge for reentry upon return from the leave of absence. Upon return from an approved leave of absence, the student is permitted to complete the coursework he or she began before the leave of absence, an excused leave of absence in no way relieves the student of the responsibility of completing all work to the satisfaction of the instructors involved. I Incomplete. If the course has not been completed, the instructor may grant an I. To receive an incomplete, the student must petition, by the last week of the term, for an extension to complete the required coursework. The student must be satisfactorily passing the course at the time of petition. Incomplete grades that are not completed within two weeks after the end of the term will be converted to an F. W Withdraw. The student may withdraw from any course before the end of the term. At the end of the term, the instructor will issue a W. A student who withdraws or is administratively withdrawn must take the full course and is responsible for a new tuition payment for that course of study. Students will receive a grade of W for courses from which they have withdrawn due to an approved leave of absence. READMISSION Students who are dismissed from any training program as a result of a final grade less than 80% by the time of graduation or termination from clinical; depending on the circumstance, may reapply for admission to the program if all three of the following conditions are met: 1. Three months have passed since the student was dismissed from the training program as a result of less than 80% by the time of graduation or termination from clinical; depending on the circumstance. 2. The student demonstrates a substantial change in his/her life that can be presumed will result in a change in academic progress and/or professionalism should the student be readmitted. Such reasons for readmission may include, but are not limited to completion of an ESL program, completion of remedial math or English training, and/or a significant decrease in work hours outside the program. Letter(s) of recommendation from a professional that can speak positively about your professionalism may be requested as well. 3. Readmission fee is paid in full. REFUND POLICY If the student is unable to complete the course conducted by CIMS, they are entitled to a partial refund of the enrollment costs. The request for a refund must be made in writing using the designated form by the established quarter census dates. Refunds will be dispersed within 45 days following written notification of withdrawal and application for refund. If a student has attended 60% or less of a program (In-class/Didactic) then their refund will be prorated by percentage attended. If a student has attended more than 60% of a program, they not eligible for a refund. 01/01/2016 California Institute of Medical Science Page 14

15 RIGHT TO CANCEL A student has the right to cancel his or her agreement at any time; you have the right to receive a refund for the part of the course not taken. (Please see Refund Policy for details) Cancellation may occur when the student provides a written notice of cancellation at the following address: 1901 E. Shields, Suite B-118, Fresno, CA This must be done by hand delivery. The written notice of cancellation needs to be on a Notice of Cancellation Form, available upon request. An Enrollment Agreement may only be cancelled on a business day. (Business day is a day on which a student is scheduled to attend a class session), the school will refund the student a prorated amount of money they have paid, less any deduction for equipment not returned in good condition within 1 days after the notice of cancellation is received. YOU MUST CANCEL IN WRITING. You do not have the right to cancel by telephoning the school or by not coming to class. The amount of the refund is to be prorated according to the incomplete portion of the program (60% or less) (Inclass/Didactic) less the cost of any equipment returned not in good condition (good condition does not include equipment that: seal is broken, log-on occurred, or is marked or damaged in any way) and a registration or administration fee not to exceed $ The refund is to be paid within 45 days of withdrawal; a notice of refund will also be sent to the student within 15 days of the day on which a refund is made. For the purpose of determining a refund under this section, a student shall be deemed to have withdrawn from a program of instruction when any of the following occurs: - The student (in writing) notifies the institution of their withdrawal or the expected withdrawal date, whichever is later. -The institution terminates the student s enrollment as provided in the agreement. -The student has failed to attend class for a two-week period. -Failure to return from a leave of absence. For the purpose of determining the amount of the refund, the date of the student s withdrawal shall be deemed the last date of written notice. For the purpose of determining when the refund must be paid, the student shall be deemed to have withdrawn at the end of the workday. If you have completed the program with a grade of 80% or higher but are unable to complete the externship, you may apply in writing, to receive a refund not to exceed $250 and a certificate of completion for the classroom portion of the course. Students are not eligible to request a refund for not completing their externship is they were, for any reason, terminated from their assigned site. IF THE AMOUNT YOU HAVE PAID IS MORE THAN THE AMOUNT THAT YOU OWE FOR THE TIME YOU ATTENDED. THEN A REFUND WILL BE MADE WITHIN FOURTY-FIVE DAYS OF WITHDRAWAL. IF THE AMOUNT THAT YOU OWE IS MORE THAN THE AMOUNT THAT YOU HAVE ALREADY PAID, THEN YOU WILL HAVE TO MAKE ARRANGEMENT TO SATISFY THE DEBT. Students whose entire tuition and fees are paid by a third party organization are not eligible for a refund. COURSE CANCELLATION POLICY CIMS may cancel any course, class, or program due to insufficient enrollment or instructor unavailability. There may or may not be the adequate opportunity to notify students in advance. We will make every reasonable effort to prevent this from happening. Inconvenienced students will be provided automatic admission to the next equivalent course. Refund of all course costs will be granted unconditionally. Students must pay all applicable registration fees for upcoming classes. ATTENDANCE A strict attendance policy is enforced for classroom and clinical site work. Participants must be able to commit to being present and on time for all classroom and clinical site work. Students are expected to attend and participate fully in all scheduled course/program classes, activities and experiences. If a clinical class, or lab is missed, in whole or in part, the student must be present for an equivalent amount of time on campus preforming exercises and assignments designed to simulate and replace those teaming experiences missed. Campus make-up time must be completed before progression to the next segment of the program. 01/01/2016 California Institute of Medical Science Page 15

16 TARDINESS & PUNCTUALITY Tardiness to lab class or the clinical lab is unacceptable. CIMS courses are designed to prepare students for the world of work where punctuality is valued by employers and employees. CIMS reserves the right to dismiss any tardy student and treat the incident as an absence. This action may prevent the student from progressing in the program. Two "Tardies" equal one absence. Condition for interruption due to unsatisfactory attendance When the grade point average of a student is unsatisfactory for a month, the student will be placed on probation. If during the next month the student s grade average is still unsatisfactory, the student will be interrupted and the VA (if applicable) will be notified. PARTICIPATION California Institute of Medical Science believes that students learn a great deal from one another and from lab/clinical staff. Passive behavior by a student is discouraged. The instructor reserves the right to adjust grades for any course component based on the student's degree of participation. This action may prevent the student from progressing in the program. PAGERS AND CELL PHONES It is expected that pagers and cell phones will be turned off (or on vibrate at the discretion of the instructor) during classroom lecture. Messages can be checked during break. In the clinical area, pagers may be put on vibrate in the clinical area. Cell phones need to be turned off in the clinical area as all hospitals prohibit the use of cell phones. GRIEVANCE PROCEDURE Any student believing there to be a problem related to their role, responsibilities or rights may initiate the following process to resolve the problem to the satisfaction of all concerned. Formally contact the instructor or administrator to discuss the scope and dimensions of the problem. Working with the instructor, develop a written plan of action to resolve the problem in a timely manner. Implement the plan with the support and guidance of the instructor. Evaluate the effectiveness of the plan. If the problem has not been resolved, the student may file a complaint in writing to the School Director or designated official. The School Director or designated official will investigate all formal (written) complaints, attempt to resolve all such complaints, and record an entry into the institution's official log. The formal process will require the student's submission of a written description of the specific allegations and the desired remedy, accompanied by any available documentation. The School Director or designated official will notify the student of the decision reached. If a satisfactory resolution is still not reached after stage two of grievance procedure, then an impartial third party will be designated from the affiliated clinical lab instructors. A student may lodge a complaint by communicating orally or in writing to the instructor. The recipient of the complaint shall transmit it soon to the person authorized to resolve complaints and shall attempt to resolve complaints related to that person's duties. If a student orally delivers the complaint and the grievance is not resolved either within a reasonable period or before the student again complains about the same matter, the institution shall advise the student that a grievance must be submitted in writing and shall provide the student with a written summary of the institution's grievance procedure. (See Above) If a student complains in writing, the institution shall, within 10 days of receiving the complaint, provide the student with a written response, including a summary of the institution s investigation and disposition of it. The grievance or relief requested by the student is rejected, the reasons for the rejection must be provided to the student. 01/01/2016 California Institute of Medical Science Page 16

17 The student's participation in the grievance procedure and the disposition of a student's complaint shall not limit or waive any of the student's rights or remedies. Any document signed by the student that purports to limit or waive the student's rights and remedies is void. STUDENT CONDUCT Students shall conduct themselves in a professional and ethical manner always. No profanity in the patient care areas or on campus or in classroom environments is tolerated. Defying faculty and clinical instructors or dishonesty, may lead to immediate expulsion from the program. Along with being expected to follow the rules and regulations established by the program and clinical education centers, students are expected to follow the Standard of Ethics and act according to the American Hospital Association Patient s Bill of Rights. Students must maintain strict confidentiality of patient information and test results. Safeguarding the dignity and privacy of the patient is expected in compliance with HIPPA regulations. All students are expected to respect the rights of others and are held responsible for conforming to the laws of the national, state and local governments, and for conducting themselves in a manner consistent with the best interests of CIMS. The California Institute of Medical Science reserves the right to dismiss a student for any of the following reasons: failure to maintain satisfactory academic progress, failure to pay school fees and/or tuition by applicable deadlines, disruptive behavior, posing a danger to the health or welfare of students or other members of CIMS, or failure to comply with the policies and procedures of CIMS. Students must comply with performance, dress code, and conduct expectations. Any unpaid balance for tuition, fees and supplies becomes due and payable immediately upon a student s dismissal from the school. Students are expected to attend and participate in all class session. Make-up for absences or tardiness will be scheduled on an hour for hour basis. Students must maintain an 80% average (lab and didactic) and achieved an 80% on comprehensive exams (lab and didactic) for each program. CODE OF STUDENT CONDUCT Students are subject to charges of misconduct for any of the following acts on campus, an extension of the campus, or at a post-secondary sponsored activity: Cheating or plagiarism in connection with the academic program. Forgery, alteration or misuse of documents or knowingly furnishing false information. Misrepresentation of oneself or an organization as an agent of the post-secondary. Obstruction or disruption of the post-secondary educational, administrative or other process. Physical abuse or the threat of abuse to any member of the post-secondary process. Theft of or damage to CIMS property or property owned by a member of the CIMS community. Unauthorized entry into or unauthorized use of or misuse of CIMS property. Possession of or being under the influence of alcohol or unlawful narcotics. Possession or use of explosives or weapons. Indecent or obscene behavior. Abusive behavior or hazing. Gambling. Any other cause identified as just cause. Students charged with misconduct may be subject to the following penalties: Reprimand: Written warning that continued misconduct will result in more serious disciplinary action. Suspension: Exclusion from classes, activities, and/or student privileges for a specified number of days, depending on the severity of the misconduct. Expulsion: Termination of student status at this institution. 01/01/2016 California Institute of Medical Science Page 17

18 Certain members of the campus community are authorized to impose the above penalties as follows: Any instructor may temporarily exclude the offending student from his/her class for the remainder of the class session and the next class day. Any administrator may temporarily exclude the student from any institute-sponsored activity for the remainder of the activity time. The School Director may impose reprimand, suspension, or expulsion. PROFESSIONAL CODE OF CONDUCT Upon accepting admission into a CIMS program, you beginning a career in the healthcare industry that requires individuals carry themselves with the utmost professionalism. Working effectively as a member of a team is a key to success in the professional world, especially healthcare. As a student your first role as a team member begins in the classroom. You represent the institution on campus and in the community. When you begin your clinical rotation you are a member of a clinical team, which includes your clinical instructor. When you complete the program and work as a professional you will be a member of a team of coworkers. The professionals in the workforce require intelligence, honesty, integrity, and a mature approach to responsibility. As a CIMS student, remember that all patient/client information is privileged must remain confidential. At no time should patient/client information be discussed with family or friends. Do not discuss an individual s information outside of the classroom or clinical site. While appropriately discussing patient/client information ensure that hospital visitors do not overhear the discussion. As a student and a team member you must abide by a professional code of conduct, as set below, and make it a part of your daily routine. In order to function within the scope of your practice: Do not attempt to perform a procedure, which you have not been taught in class. But, you are expected to be knowledgeable of what you have been taught. This is a legal principle, as well as a requirement of your education. Do not show favoritism or familiarity with patients/clients. Students must not establish any other than professional relationships with patients or their visitors. Never discuss your own personal, financial, or health issues with patients/client. Avoid telling all about yourself. Let the patient do the talking. Be a good listener. Never suggest treatments, procedures or remedies to patients/clients. Be sincerely interested, but do not pry. When you are in doubt about anything, check with your instructor so that you may avoid making a mistake. Do not eat, drink or attend to personal needs in care areas. Always clean up after yourself. At the end of a clinical day students must meet with the instructor before leaving the clinical area. Do not accept money or gifts from anyone. Be pleasantly stubborn in your refusal. Suggest they write a note to your institution indicating their pleasure with your care. You must be self-motivated in promoting an environment of teamwork. The following describes how you can do this: Accept and value the contributions everyone makes to the group. Specifically, you must listen carefully; think before you say or do something, and be organized when you ask a question. Be an active thinker and not a passive receptacle of information. Value your own and your teammates time by BEING PUNCTUAL. Accept the diversity in everyone s style. Even though you know yourself best, be aware that other approaches may be just as effective as yours. Be honest at all times. Treat yourself and all team members with respect and courtesy. Promote independence and mutual growth by seeking knowledge and sharing it with the group. Give each other encouragement and seek out opportunities to obtain all of the skills and knowledge. Listen openly to new ideas and other perspectives. 01/01/2016 California Institute of Medical Science Page 18

19 Commit to resolving conflict. Always follow the chain of command in resolving problems. Consult your instructor for ANY and ALL concerns. Many conflicts are due to misunderstanding or a lack of communication. You must communicate over and above what you think is the bare minimum. Communicate in a fair and nonjudgmental manner, be objective. Take responsibility for your own emotional well-being. Ensure that you work well as a group on the unit by doing the following. Stay focused on the cumulative goal of the group and assume responsibility for achieving that goal. Make decisions together as much as possible. Students need to collaborate and consult with the team members, including staff as well as instructor. Realize that each group member is accountable for the result and consequences of his/her actions. Prioritize your duties and do not over commit. Each group member has the right to say no, as long as it does not mean neglecting his or her responsibilities. Foster open communication and a positive work environment by: Doing unto others, as you would have them do unto you. Acutely being aware of specific details when you are given instructions and also when you are giving someone instructions. Do not assume something is obvious. Repetition is better than misunderstanding. Acknowledging and apologizing if you have caused an inconvenience or have made a mistake. Begin by notifying your instructor IMMEDIATELY. Making sure you know all of the facts that are relevant to the issue before you draw conclusions about anything. Maintaining confidentiality as it relates to patient information as well as information related to your classmates. Redirect classmates who are talking about someone to speak directly to the person. Gossiping is unprofessional behavior. Avoiding the spread of rumors. Rumors are generally a negative force that does not contribute to a positive work environment. Discussing with your instructor if you become aware of unsafe or unethical behavior. Be prepared to describe it specifically and objectively. In other words, describe the facts without judgment. Be approachable and open to feedback by doing the following: Take responsibility for your actions and words. Be accountable by following through on your commitments. When you are given advice or criticism, take time to reflect on it, rather than blaming, defending, or rejecting. Think of it as an opportunity to improve on your weaknesses and be receptive to improving yourself. Experts in the field of communication report that there is always a little bit of truth in every criticism. When in any doubt, ask for clarification of the behavior you have perceived. Stay focused on what you can learn from a situation. CHEATING It is expected that students will exhibit the highest standards of ethical behavior in their clinical and scholastic endeavors. In the event that any student in a CIMS program is found guilty of cheating, he/she will be subject to disciplinary action as stated in the catalog. In addition to cheating on tests, it is considered cheating to submit another student s graded work as your own. This too, is subject to disciplinary action. Any written work required in the CIMS program the following would apply: Plagiarism is grounds for disciplinary action as noted in the program catalog and schedule of classes. It is the student s responsibility to understand how to properly cite references and the correct use of quotation marks. It is inappropriate to submit a paper with all quotations. Students must demonstrate understanding of material by being able to write papers in their own words keeping quotations to a minimum. STUDENT RIGHTS Students have the right to a quality education. Instructors have the right to a quality-teaching environment. Administrators have the duty to maintain a quality school. All the above rights are interpreted in the context of patient rights to quality, courteous, respectful, and competent care. Students, instructors, and administrators are accountable to the communities they serve and thus are expected to maintain the highest of standards. 01/01/2016 California Institute of Medical Science Page 19

20 Student Privacy Rights Student academic and financial records are maintained in a secure location within the administration department. This information is kept strictly confidential and will be released to no one other than the student. Transcripts may be sent to other educational institutions only upon the written request of the student. Instructors will not disclose grades, even through use of the social security number to any one other than the student. Instructors and administrative staff will not discuss the status of the student with any one including the student s family. It is absolutely mandatory that everyone maintains the highest degree of confidentiality as well when dealing with information about patients/clients. Privacy Rights Educational records are protected by the privacy right for students 18 years or older. Alcohol and Drugs Students and guests of students, regardless of age, may not use or be in possession or under the influence of alcohol or unauthorized drugs on either the main campus, surrounding area of the campus, or CIMS sponsored events. Violation of this regulation may result in citation and/or suspension or expulsion from CIMS. Smoking The California Institute of Medical Science has adopted a policy, which prohibits smoking in any of the campus buildings. REMEDIATION When a student fails or withdraws from a course due to unsatisfactory theory and/or clinical performance the student will be on probation. The faculty requires that a Plan of Remediation be developed for any student on probation within 10 working days of receiving a failing grade/evaluation. That plan must contain specific goals and objectives to be completed. The purpose of the plan is to improve the student's chance for successful completion of the program and strengthen the areas of concern/weakness. The activities specified in the plan must be completed by the date specified in the plan in order for the student to continue in the program. It will be the responsibility of the student to provide documentation of the completed plan by the due date. For a student to continue within the program, the Plan of Remediation must reflect a minimum a B grade. If the student does not receive a B grade the student will be withdrawn from the program. The student who requires remediation can do so with the instructor. The student can be expelled from the program in the case of failure to comply with remediation policy/terms. DISCIPLINARY MEASURES It is expected that all California Institute of Medical Science students exhibit the highest standards of ethical behavior in their clinical and scholastic endeavors. Behaviors that would be cause for faculty review and referral to the School Director with possible failure, suspension, or dismissal include but are not limited to the following: 1. Irresponsible or careless attitude 2. Untrustworthy or improper behavior 3. Breaching patient confidentiality 4. Physical or mental illness deemed sufficient to interfere with meeting objectives and progressing in the enrolled program. 5. Dishonesty in classroom and/or clinical areas 6. Falsification of records 7. Behavioral evidence or actual impairment of substance abuse 8. Unsafe clinical practice that jeopardizes patient health or safety 01/01/2016 California Institute of Medical Science Page 20

21 DISCIPLINARY ACTIONS Student disciplinary action is designed to enforce the policies and guidelines of the California Institute of Medical Science and its programs. Acceptable conduct and behavior must always be adhered to. Disciplinary action is enforced as a consequence when a student disregards the boundaries of acceptable behavior as outlined in the Course Catalog and/or Program Application Package. Students who violate any of the various program policies and guidelines will be placed on probation. A written disciplinary probation is an official notice for a specified time during which a student must demonstrate conduct that conforms to California Institute of Medical Science s standards of conduct. Assigned discipline may include a combination of sanctions for a particular incident. When a student is found in violation of California Institute of Medical Science s policies or program regulations and guidelines, any of the following types of student disciplinary action may be imposed: Disciplinary Probation: A status imposed for a specific time during which a student must demonstrate conduct that conforms to California Institute of Medical Science s standards and conduct. Conditions restricting the student s privileges or eligibility for activities may be imposed. Misconduct during the probationary period or violation of any conditions of the probation may result in further disciplinary action, normally as Dismissal. Dismissal: Dismissal is the termination of student status for an indefinite period. Readmission to the Institute shall require the specific approval of the Program Director and/or School Director of the campus to which a dismissed student has applied. Readmission after dismissal may be granted only under exceptional circumstances. NONDISCRIMINATION POLICY This institution is committed to providing equal opportunities to all applicants to programs and to all applicants for employment. Therefore, no discrimination shall occur in any program or activity of this institution, including activities related to the solicitation of students or employees based on race, color, religion, religious beliefs, national origin, sex, sexual orientation, marital status, pregnancy, age, disability, veterans status, or any other classification that precludes a person from consideration as an individual. Please direct any inquiries regarding this policy, if any, to the School Director who is assigned the responsibility for assuring that this policy is followed. STUDENTS WITH DISABILITIES Students with disabilities are urged to apply for accommodations well ahead of, but no less than three weeks before, the start of a term for the accommodations to be prepared for the first day of classes. Difficulty with course content may warrant further investigation. If a student has been diagnosed with a learning disability, and has documentation from healthcare professional, it is the student s responsibility to notify the faculty. The department is willing to meet any reasonable request for assistance and accommodation. However, the responsibility remains with the student to provide relevant and recent documentation from a learning specialist that such a disability exists as well as the recommendations made by the learning specialist for helping the student. SEXUAL HARASSMENT This institution is committed to providing a work environment that is free of discrimination, intimidation and harassment. In keeping with this commitment, we believe that it is necessary to affirmatively address this subject and express our strong disapproval of sexual harassment. No associate within this institution may engage in verbal abuse of a sexual nature; use sexually degrading or graphic words to describe an individual or an individual s body; or display sexually suggestive objects or pictures at this campus. Staff and students are responsible for conducting themselves in a professional and respectful manner. 01/01/2016 California Institute of Medical Science Page 21