Member & Family Newsletter

Transcription

1 Member & Family Newsletter Eight Dimensions of Wellness Winter 2017 What is Wellness? Wellness is being in good physical and mental health. Because mental health and physical health are linked, problems in one area can impact the other. Improving your physical health can also benefit your mental health, and vice versa. It is important to make healthy choices for both your physical and mental well-being. The Eight Dimensions of Wellness? The Substance Abuse and Mental Health Services Administration (SAMHSA) defines wellness as overall well-being, including mental, emotional, physical, occupational, intellectual, and spiritual aspects of a person s life. Making aspects of SAMHSA s Eight Dimensions of Wellness into everyday habits can help you live longer and improve your quality of life. Choosing healthy foods, forming strong relationships, and exercising often, may also help people better manage their condition and experience recovery. Inside This Issue Health & Wellness News Wellness Tools and Wellness Events... 2 News from Our Providers Provider Updates and BHI Spotlight Benefits Breakdown Dental and Non-emergency and Advance Directives.. 4 Medical Transportation (NEMT) and FAQs Member Resources Resource Hotlines and Member Rights/ Responsibilities Privacy Practices/HIPAA. 7 Get Involved! Member Events For a short 3-minute video on how you can incorporate The Eight Dimensions of Wellness into your daily routine, visit: Information obtained from: wellness-initiative/eight-dimensions-wellness BHI complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al opción 8 (TTY: ).

2 Member & Family Newsletter Spring 2016 Welcome to the new Summer Newsletter! A brief, introductory paragraph or letter from a BHI staffer would go here. Perhaps this month it would be a farewell from Shelly? Then introduce the theme of Recovery. Mei ad convenire appellantur. Nulla volutpat molestiae ne eam. Eum at gubergren forensibus, tation animal probatus ex ius, cu sensibus definiebas usu. Pro utamur alienum complectitur in, nec an quod movet, eum id possim delectus platonem. Atomorum expetenda dissentias sit id. Sit id delenit delicatissimi. Lorem ipsum dolor sit amet, duo graeco verear laboramus id. Ut sit dicam verterem disputationi. Expetenda salutatus sea ut. Numquam aliquando cum in, nec velit dolorum maiestatis cu. Mei ad convenire appellantur. Nulla volutpat molestiae ne eam. Eum at gubergren forensibus, tation animal probatus ex ius, cu sensibus definiebas usu. Pro utamur alienum complectitur in, nec an quod movet, eum id possim delectus platonem. Atomorum expetenda dissentias sit id. Sit id delenit delicatissimi. Lorem ipsum dolor sit amet, duo graeco verear laboramus id. Ut sit dicam verterem disputationi. Expetenda salutatus sea ut. Numquam aliquando cum in, nec velit dolorum maiestatis cu. Inside this issue Wellness Speakers and Member Voice Events Update X My Recovery Story Medicaid Benefits Breakdown X A story featuring a member that relates to the monthly theme would go here. FAQs X Nec persius maluisset no, quando assentior cum First Colorado (HCPF) Update X an. Facete rationibus vel et, patrioque honestatis ius ex. Pro in viderer labitur definitiones, ne eos News from Our Providers... X democritum rationibus. BHI Spotlight X Facete rationibus vel et, patrioque honestatis ius Resource Hotlines X ex. Facete rationibus vel et, patrioque honestatis Member Rights X ius ex. Member Responsibilities... X Dicta soleat ad vix. Per ad facer oblique consequuntur, nibh facilis complectitur mei ad. Contractual Information.... X Things to do Around Town.. X BHI Events X Health and Wellness News Wellness Tips With 2017 upon us, you may find yourself setting goals or creating resolutions for the year. If you are reluctant to set goals due to past disapointments, or if you are not sure where to start, try focusing on one simple aspect of wellness each week to develop a healthy self-care routine. Small changes can make a huge difference. Some tips listed below may help start your new year! Manage Stress Regular exercise can decrease stress, improve mood, as well as your self-esteem. Stress management techniques, such as yoga and tai chi, are excellent ways to treat and reduce the physical symptoms of stress. Try meditation and controlled breathing for tension reduction. Prioritize Sleep It is amazing how much more overwhelming things can seem when you are tired. A good night s sleep (or nap!), helps reduce stress and keeps your immune system strong. While there is no magic number for number of hours to sleep, the National Heart Lung and Blood Institute recommends between 7-8 hours for adults. If you have trouble falling asleep, try turning off the TV, computer, phone or any other screen an hour before bedtime. Develop an evening routine to help you wind down from the day. Take a hot bath, drink a cup of tea, crochet, read, or whatever helps you to relax and all asleep easier. Practice Mindfulness Mindfulness involves the regular practice of purposefully paying attention to your thoughts, emotions and actions. Incorporating mindful moments into your day can help decrease stress, promote a sense of wellbeing and self-control, improve focus, and improve your quality of life! Eating: Try chewing slowly and mindfully pay attention to the different flavors and textures of your food. This will help you enjoy your food more and helps to combat mindless snacking due to stress and boredom. Tasks: Whenever you notice yourself starting to worry about things outside of your control, try becoming fully present and stay aware of everything you are doing whether driving, doing the dishes, waiting in line, or whatever it may be. Over time, this may also help to decrease distractions and improve focus. Walking: Try taking a short 5-minute mindul walk each day to help decrease stress. While walking, become fully aware of little things in your surroundings you may not have noticed before. Take a minute to notice the sounds, smells, and weather around you. Doing this can help you feel more grounded and focused. Wellness Speakers and Events BHI presentations and events promoting overall health and wellness. To RSVP or register, go to: bhicares. org/wellness-program or call Member Services at , Option 1. Weigh and Win Wednesday, January 11, 1:30pm - 2:30pm Location: Wellness Center PSR Building South Prince, Littleton, CO Do you want to lose weight? Do you like money? If you said yes then please join us for a conversation with weigh and win. Weigh and win is a FREE program that helps participants achieve and maintain a healthy weight. They will pay you money for losing weight! Dentaquest Wednesday, February 15, 1:00pm - 2:00pm Location: Community Reach Center Huron Street, Thornton, CO Dentaquest, the Health First Colorado Dental benefit provider, will join us to discuss benefits and services available to those who are covered by Health First Colorado. Join us to discover the benefits available to you which will help you maintain a healthy smile. Plant Based Kitchen Wednesday, March 8, 10:30am - Location: Aurora Strong Resilience Center Peoria St. Aurora, CO Join us for a healthy cooking demonstration with Plant Based Kitchen! Plant Based Kitchen was created to help people discover how to obtain optimal health by cooking with healthy and nutrient dense foods from a low-fat, whole foods, plant-based diet. 2 Behavioral Healthcare, Inc. Toll free: Phone:

3 News From Our Providers A... Provider Updates AllHealth Network AllHealth Network is empowering adolescent girls and boys to make smart choices and become confident, capable, self-reliant young people with their Smart-Girl and Smart-Guy programs. Through 12 a group mentoring program, Smart-Girl / Smart-Guy successfully engages middle school girls, and boys, in a research-based curriculum based on social-emotional intelligence. The program challenges students to think before they act, practice critical thinking and problem-solving skills by empowering youth with the tools and needed to successfully navigate adolescence. A variety of topics are covered including bullying prevention, communication skills, body image and healthy relationships. To learn more about getting involved in this exctiting addition visit smart-girl or contact Katie Wienecke, Smart-Girl Program Manager at (303) Aurora Mental Health Center Is physical fitness an area that you want to focus on in the New Year? Aurora Mental Health Center continues to operate a free Fitness Center for client use! It is open Monday through Friday 8am-5pm and is located in the basement of the 791 Chambers building. The Fitness Center provides the opportunity for clients to exercise at no cost as a healthy outlet to reduce stress, increase confidence, and promote physical wellness. To participate, all clients must complete a mandatory introductory orientation to the fitness center and equipment. After the orientation, clients may work out on their own or in a supervised, guided capacity with Janie Forbes, a Certified Personal Trainer through the National Academy of Sports Medicine. Whether a beginner or more advanced, clients with any level of exercise experience are welcome to participate. Janie provides education with a full explanation of the benefits of exercise, how to perform exercises safely, and more! For more information contact the fitness center at (303) Community Reach Center In October 2016, Community Reach Center became the first community mental health system in Colorado to earn accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) for any of its programs. CARF International is an independent, nonprofit agency that issues accreditation for providers of health and human services. Accreditation assists providers in improving the quality of their services, demonstrating value, and meeting internationally recognized organizational and program standards. To us, CARF accreditation is more than a certificate on the wall. It is evidence that Community Reach Center strives to improve efficiency, fiscal health, and service delivery -- creating a foundation for continuous quality improvement and consumer satisfaction. Visit communityreachcenter.org/within-reach-newsletter/ to subscribe to the Within Reach Newsletter provided by Community Reach Center! BHI SPOTLIGHT Integrated Care Team The Integrated Care Team at BHI ensures members are receiving the whole person care they deserve. Whole person care means having physical health and behavioral health needs treated from a team approach. The goal of BHI s Integrated Care Team is to make sure Providers (doctors, therapists and counselors) are communicating with each other to provide high-quality care. In addition, the Integrated Care Team helps providers, doctors and community mental health centers with integrated behavioral health care and assists them in working toward an integrated approach. Care Management Team BHI Care Managers assist members with getting appropriate and timely access to care for their behavioral health and physical health care needs. Care Managers assist with the active coordination of care across multiple systems. This coordination can result in finding providers, accessing barriers, and providing resources for members. Case Managers provide individualized attention to members and can help with case consultation, as well as follow-up. To find out more about BHI Care Management, or to determine if these services would be appropriate for you or someone you know, contact BHI s Member Services and Outreach team at , Option 1. Behavioral Healthcare, Inc. Toll free: Phone:

4 Benefits Breakdown Dental Benefits Health First Colorado (Colorado s Medicaid Program) has partnered with DentaQuest to help you find a dentist and help you manage your dental benefits. All Health First Colorado members will receive a welcome packet from DentaQuest with information about dental benefit coverage, how to use dental benefits and where you can get information. The dental benefit is available to eligible adult Health First Colorado members (age 21 and over) and covers: Basic preventive dental exams Diagnostic and restorative dental services (such as x-rays and fillings) Extractions (tooth pulling) Root canals Crowns Partial dentures* Complete dentures* Periodontal scaling Root planing Other procedures requiring prior authorization will also be available. * Partial and complete dentures are not subject to the $1,000 cap per state fiscal year. DentaQuest operates a customer service center to specifically answer dental questions from Health First Colorado members. DentaQuest s Member Services Line is available Monday through Friday between 7:30 a.m. and 5:00 p.m. Mountain Time at: , TTY: 711, or you may visit for more information. Advance Directives Advance Directives are written instructions a person completes that tell medical providers what to do if they become unable to act and can t make decisions for themselves. Advance Directives include: a Living Will, Durable Power of Attorney, Do Not Resuscitate (DNR), and Proxy Decision Maker for Medical Treatment. Advance Directives help you to protect your right to make medical decisions about your healthcare, help family members make deicsions if you are not able to, and help your providers by telling them your wishes. Any able adult in Colorado (age 18+) can obtain an Advance Directive. For more information on Advance Directives please visit: 4 Behavioral Healthcare, Inc. Toll free: Phone:

5 Benefits Breakdown... FAQ Nutrition and Wellness FAQ s How can I find a Primary Care Provider (PCP)? You can find a Primary Care Provider by contacting Health First Colorado or visiting their website. You may reach them at (303) or (888) , Monday through Friday, 8am to 5pm. For TDD/TTY, call (888) If you have a Primary Care Provider that you would like to keep seeing, find out if they accept Health First Colorado. How can I see a specialist, like a cardiologist or endocrinologist? Specialist visits are often recommended by a Primary Care Provider (PCP). With Health First Colorado, there are no prior authorizations required to receive this assistance. This means that anyone can access the services of a specialist without a referral. There is a $2 co-pay per adult visit, but children under the age of 19 and pregnant women do not have co-payments for a specialist. It is important to verify that the organization accepts Health First Colorado. You may call Health First Colorado at (800) with any questions you may have. Where can I receive nutrition information? The State of Colorado has several programs to help you with nutritional assistance. The Special Supplemental Nutrition Program for Women, Infants and Children (WIC) is one of the programs that can provide nutritional education and information about assistance based off of income. If you live in Adams, Arapahoe or Douglas counties contact your local Tri-County Health Department or visit Non-Emergency Medical Transportation (NEMT) As a Health First Colorado member you are entitled to non-emergency medical transportation (NEMT). This benefit allows members access to safe and free transportation to and from any medical, dental, or behavioral health service or appointment covered by Health First Colorado. Veyo provides this free service to members living in the Denver metro area. Rides must be scheduled 48-hours in advance, and members will be asked to provide Veyo with: Your Health First Colorado ID number, name, and date of birth The address of where you are getting picked up Your doctor s name, address, and telephone number to confirm your appointment The date and time of your appointment along with an estimated time for any return trip Call Veyo at to schedule your free ride! Behavioral Healthcare, Inc. Toll free: Phone:

6 Member Resources Member Rights 12 As a BHI Member, you have the right to: Be treated with respect for your dignity and privacy Get information in a way that you can easily understand Get services from a provider who speaks your language or get interpretation services in any language needed Know about any fees you may be charged. There are no fees or copayments for the covered Health First Colorado services you receive through BHI Be notified promptly of any changes in benefits, services, or providers Get written notice of any decision by BHI to deny or limit requested services and to appeal that decision Receive medically necessary covered services from a provider who is not in the BHI network if we are otherwise unable to provide them Get written information on advance medical directives Member Responsibilities Pick a provider from the BHI network. Call BHI if you want to see someone who is not in the BHI network Tell BHI if you have any other insurance, including Medicare Pay for any services you receive that are not covered by Health First Colorado or BHI Seek out additional support services in the community Resource Hotlines Colorado Crisis Services Line 24-Hour Crisis Number TALK ( ) SAMHSA s National Helpline 24-Hour Treatment Referral and Information HELP ( ) Veterans Crisis Line 24-Hour Confidential Support Press 1 Technology Update: Personal Health Records In today s world of advanced technologies and electronic health records, it is important to make sure that your personal health records are kept safe and secure. This applies not only to doctors and providers, but to you as a consumer as well. Fortunately there are several organizations that provide free methods for safely and securely storing your health records. Some examples include: Microsoft Health Vault: A free personal health record system that works with multiple web sites and personal health devices. ( WebMD Health Manager: A free standalone personal health record system that also lets you safely share records with your doctor. ( NoMoreClipboard: A secure, online, easy-to-use tool that helps you compile, manage and share your medical records. ( *Behavioral Healthcare, Inc. (BHI) is only listing these products and services for informational purposes. BHI does not endorse any of these listed products and services, nor is BHI responsible for the content of any individual organization s material or web pages found at the listed websites. BHI cannot guarantee the security of these products and services. BHI is not responsible for any harm that comes from using the products and services. * 6 Behavioral Healthcare, Inc. Toll free: Phone:

7 Member Resources Privacy Practices/HIPAA Please note that the information listed below is only a section from the Privacy Practices. If you would like to receive a copy of your Privacy Practices, you may contact 1290 Chambers BHI Member Road Services and they will mail a copy to you or you may access it on our website at Aurora, www. CO bhicares.org/resources/resrouce-documents-printable-versions/ TTY: privacy@bhiinc.org Your Information. Your Rights. Our Responsibilities. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. Your Rights You have the right to: Get a copy of your health and claims records. Correct your health and claims records. Request confidential communication. Ask us to limit the information we share. Get a list of those with whom we ve shared your information. Get a copy of this privacy notice. Choose someone to act for you. File a complaint if you believe your privacy rights have been violated. See page 2 for more information on these rights and how to exercise them Your Choices You have some choices in the way that we use and share information as we: Answer coverage questions from your family and friends. Provide disaster relief. Market our services and sell your information. See page 3 for more information on these choices and how to exercise them Our Uses and Disclosures We may use and share your information as we: Help manage the health care treatment you receive. Run our organization. Pay for your health services. Administer your health plan. Help with public health and safety issues. Do research. Comply with the law. Respond to organ and tissue donation requests and work with a medical examiner or funeral director. Address workers compensation, law enforcement, and other government requests. Respond to lawsuits and legal actions. See pages 3 and 4 for more information on these uses and disclosures BHI Notice of Privacy Practices Page 1 Behavioral Healthcare, Inc. Toll free: Phone:

8 Get Involved! BHI Member Events What is BHI s Regional Recreation Committee? The Regional Recreation Committee (RRC) is a subcommittee of the Member Advisory Board. The purpose of RRC is to plan annual BHI events to offer safe and fun social experiences for our members. Additionally, RRC reduces stigma and social isolation, and teaches the basic concepts of team work. The committee encourages and empowers individuals to take an active role in the planning process. The Regional Recreation Committee meets on the last Monday of every month, from 2 p.m.-3 p.m. All members and/or family of members are welcome to attend. Regional Recreation Yearly Events RRC events exist to end social isolation for persons with mental illness, during and throughout the recovery process. The Regional Recreation Committee seeks to increase opportunities for persons surviving with mental health issues to develop or improve upon social skills and provide a forum for these individuals and their families to participate in fun, safe, and healthy activities within the Behavioral Healthcare, Inc. (BHI) community. The Regional Recreation Committee helps plan 4 themed events every year: The Summer BBQ, The Holiday Party, The Winter Dance, and assists with the BHI Gala. Save the Date! The Regional Recreation Committee will be hosting a winter dance on Friday, February 17th from 1p-4p at the Washington Park United Methodist Church, located at 1955 E Arizona Ave, Denver, CO The theme for this year s winter dance is Breaking Barriers with Love. All BHI members, and family/ friends of members are welcome to attend. To RSVP for the winter dance and/or receive schedules for Member Advisory Board committees contact the Member Services and Outreach team at , Option 1. Member Advisory Board Officer Openings The Member Advisory Board is currently looking for interested candidates for the Secretary and Liaison to Arapahoe/Douglas County positions. Interested BHI members or family members are encouraged to attend a Member Advisory Board meeting to learn more about the positions and to pick up an application. Upcoming Conferences and Scholarship Applications Member conference scholarship applications can be picked up from MAB meetings, BHI drop-in centers, or accessed by contacting Member Services. Upcoming conferences and application deadlines include: Mental Health America Annual Conference in Washington, DC: June 14-16, Applications due March Free Events Around Town January Every Friday Clyfford Still Museum 3 - Denver Botanic Gardens: Chatfield 7 - Denver Art Museum 12 - Denver Zoo 16 - Denver Botanic Gardens 20 - Denver Zoo 21 - Denver Zoo 22 - Denver Museum of Nature and Science February Every Friday - Clyfford Still Museum 2 - Denver Zoo 4 - Denver Art Museum 7 - Denver Botanic Gardens: Chatfield 12 - Denver Zoo 13 - Denver Zoo 20 - Denver Botanic Gardens 27 - Denver Museum of Nature and Science March Every Friday - Clyfford Still Museum 4 - Denver Art Museum 7 - Denver Botanic Gardens: Chatfield 13 - Denver Museum of Nature and Science 22 - Denver Botanic Gardens Contact Us We love to hear from our members! How to reach us: Phone: or newsletter@bhicares.org bhicares.org