Patient Rights and Responsibilities
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1 Patient Rights and Responsibilities Your patient rights Swedish wants you to be aware of your rights as a patient. We will do everything possible to make sure that your rights are respected. As a patient at Swedish, you have the right to: Request, receive or refuse visitors at your (or your representative s) discretion, unless there is a clinically necessary or reasonable restriction/limitation. Be treated with courtesy, dignity and respect by all hospital staff SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
2 Have your personal, cultural and spiritual values and beliefs supported when making a decision about treatment. Have someone of your choice and your physician notified promptly of your inpatient admission to the hospital. Talk about any complaints you have about your care without fear of getting poor treatment. To have your concerns reviewed in a timely manner with assistance or advocacy as required and, when possible, resolved in a timely manner. You have the right to be informed in writing of the response to your concerns. Know the name and title of your caregivers. Know if your care involves the training of SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
3 health care providers. You have the right to agree or refuse to participate. Receive complete and current information about your diagnosis, treatment and prognosis in terms you can understand. All explanations should include: - A description of the procedure or treatment, and why it would be done - The possible benefits - The known serious side effects, risks or drawbacks - Potential problems during recovery - The chances of success - Other procedures or treatments that could be done SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
4 Receive an interpreter or communication aid if you do not speak English, English is your second language, or if you are deaf, hard of hearing, have vision loss, cognitive impairment, or have speech disabilities. Communication will be tailored to your age and your needs. Qualified interpreter services and assistive devices are provided free of charge. Participate with your physicians and other health care givers in planning your care. Be informed of the results of treatment, positive and negative, expected or unexpected. Request and receive your medical records in a reasonable period of time and to a description SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
5 of everything in your records. Refuse any procedure, drug or treatment and to be informed of the possible results of your decision. Be free from restraint or seclusion imposed as a means of coercion, discipline, convenience or retaliation. Restraint or seclusion will only be used to ensure the immediate physical safety of the patient, staff or other people in the hospital, and will be discontinued as soon as the behavior no longer poses a safety threat. Make advance treatment directives, such as Durable Power of Attorney for Health Care and Living Wills, or Physician s Order for Life Sustaining Treatment (POLST), and to have SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
6 caregivers follow your wishes. Additional information is available upon request. Personal privacy, to the extent consistent with your care needs. Case discussion, consultation, examination and treatment will be conducted to protect each patient s privacy. Know the physician who is mainly in charge of your care, as well as any physicians who might be consulting on your case. Have all communications and records related to your care kept confidential. Supportive care, including appropriate assessment and management of pain, treatment of uncomfortable symptoms and support of your emotional and spiritual needs, SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
7 regardless of your medical status or treatment decisions. Receive care in a safe setting, and to be free from any forms of abuse or harassment, and to have access to protective services. Request help (including family or visitor requests) from the Swedish Ethics Committee regarding ethical questions or issues surrounding your care. Be transferred to another facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation about why you need to be moved and if there are other options. The facility to which you will be moved must first accept you as a patient SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
8 Know if your care involves research or experimental methods of treatment, and to be protected during research and clinical trials. You have the right to agree or refuse to participate. Refusing to participate will not prevent access to any care at Swedish. Be informed during your hospital stay of patient-care options when hospital care is no longer needed. You have the right to participate in planning for when you leave the hospital. Examine your bill and receive an explanation of the charges regardless of how you pay for your care. Know about hospital policy, procedures, rules or regulations applicable to your care SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
9 Have you or your representative make informed decisions regarding your care. Include family members or significant others in your care decisions. Have access to, request to make amendments to, and obtain information on disclosures of your health information, in accordance with applicable law. Be informed about unanticipated outcomes of care, treatment and services. Assign someone, legally, to exercise the rights listed above on your behalf, if you are unable to exercise them. (continued) SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
10 Patient responsibilities At Swedish, we want you to play an active role in your health care. As a patient at Swedish, you have the responsibility to: Provide complete and accurate information about your medical history and communication needs to those involved in your care. Take part in decisions about your care and treatment. Ask questions about unfamiliar practices and procedures. Inform your physician or nurse of any changes in your health. Follow your treatment plan of care. Be considerate of other patients and help SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
11 ensure that your visitors are equally thoughtful. Respect hospital policies and staff. Arrange payment methods for your hospitalization. Be respectful of your caregivers and obey hospital regulations; this will help us provide you with a safe environment where we can give you the best care possible. In rare instances where patients jeopardize our safe environment, the physician is notified and discharge may occur. Comments and concerns Comments or concerns about your stay at Swedish SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
12 Swedish has a procedure in which patients are able to voice concerns without fear of jeopardizing their care. If you or your family member has complaints about medical care received, please feel free to speak with any manager or staff member in your unit or clinic. We strive to solve any unsatisfactory issues as quickly as possible during your service. You may also contact: For hospital-based concerns, please contact: Clinical Quality Investigations (clinical-care issues) 747 Broadway Seattle, WA SMC-CQI@swedish.org SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
13 For customer experience issues: If you have concerns, complaints or positive recognition about any non-clinical aspect of your hospital stay, please You also have the right to contact the Washington State Department of Health, or to contact our hospital Accrediting Agency, Det Norske Veritas (DNV) with concerns regarding your hospital stay. Washington State Department of Health Health System Quality Assurance Complaint Intake P.O. Box SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
14 Olympia, WA Det Norske Veritas (DNV) DNV-GL Healthcare Attn: Hospital Complaints 400 Techne Center Drive, Suite 100 Milford, OH If you are a Medicare beneficiary: If you are a Medicare beneficiary and have a concern regarding quality of care, your Medicare coverage or premature discharge, you may contact Livanta: SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
15 Livanta TTY: For clinic-based concerns, please contact: Swedish Medical Group (clinics) Direct concerns to the clinic manager or patient relations: Swedish.org We do not discriminate on the basis of race, color, national origin, sex, age, or disability in our health programs and activities SWEDISH HEALTH SERVICES. ALL RIGHTS RESERVED.
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