WORKING IN PARTNERSHIP WITH UCAS

Transcription

1 WORKING IN PARTNERSHIP WITH UCAS ALAN BRADSHAW, 3 RD PARTY SERVICES MANAGER, SLC KATE WESTMACOTT, NATIONAL PARTNERSHIP MANAGER, UCAS

2 Introductions and Agenda Partnership history Data sharing background Working in partnership Future developments

3 SLC Background SLC are a UK public sector organisation established to provide financial services, in terms of loans and grants to over 1 million students annually within the UK. One of the key roles is to deliver financial support to eligible students pursuing higher education. Our other key responsibility is the administration of the collection of repayments from over 2 million customers no longer in Higher Education.

4 UCAS Background UCAS is responsible for managing applications to Higher Education courses across the UK. UCAS process over 2 million applications for full time undergraduate courses each year and also run the application services for postgraduate taught courses (UKPASS), postgraduate teacher training (GTTR) and music conservatoires (CUKAS). UCAS is a registered charity which has been helping applicants g y p g pp access HE since the 1960s.

5 PARTNERSHIP HISTORY

6 SLC/UCAS Partnership History SLC and UCAS share the same customer base. Both SLC and UCAS wanted to explore alignments and make improvements. So what did we do? How are we working together?

7 Managing the Relationship Chief executive Mick Laverty Mary Curnock Cook Director David Wallace Deputy Chief Executive & Director of Strategic Development Cathy Gilbert Director of Customer Strategy Senior management Paul Smith Head of Business Development Marianne Fitzjohn Assistant Director, Customer Strategy Operational Alan Bradshaw Third Party Services Manager Kate Westmacott National Partnership Manager

8 DATA SHARING BACKGROUND

9 Background on how Data Sharing operates What are the benefits of online Data Sharing More joined up user journey Acts a prompt for Student Finance Data only entered once Potential to reduce fraud How successful is data sharing Target set 60% Achieving 60%

10 UCAS/SLC Data Sharing AY 11/12, AY12/13 UCAS/SLC Data Sharing Data Sha aring % AY 11/12 AY 12/13 Dec Nov Oct Sep Aug July June May April March

11 Personal data shared Course choice data shared Personal Details Full Name, DOB, Sex, Tel Nos, Address Correspondence Address Home Address Choice Number (1 to 5 of the course choices) Institution Code Institution Name Course Code Course Title Campus Code Course Start Date

12 SLC Data Sharing Route at Online Registration - add screen shot of SLC registration page course choices

13 Online Registration SLC (Student Finance) - add screen shot of SLC registration page personal details

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15 UCAS Track page

16 Sharing of Management Information What MI is shared UCAS/GTTR Weekly Activity Course Changes/Cancellations Daily Clearing Activity DSA data What do we with data Planning/Forecasting Budgeting Resourcing

17 WORKING IN PARTNERSHIP

18 UCAS Apply Student finance page Domicile based. Content can be tailored for each domicile. Bespoke questions which captures useful MI. Apply page is in addition to data share questions asked in Track.

19 UCAS Apply page (SFE)

20 UCAS Apply: Benefits Request to obtain consent for data sharing is more visible. Improves applicant journey reminds them to consider their student finance options. Helps to promote data sharing which helps improves efficiency for the SLC by promoting electronic data sharing to more applicants. Allows UCAS/SLC to identify those interested in applying for student finance and communicate with them. Applicants can be sent a reminder of when to apply for student finance and dthat tthey can use Track.

21 UCAS Apply 2012 Responses to student finance questions I will be applying for Student Finance

22 UCAS Apply 2012 Responses to student finance questions I want to share my details with the SLC (I will be applying = Yes or Don t Know only)

23 UCAS Apply 2012 Responses to student finance questions I want UCAS to send me a reminder (I will be applying = Yes or Don t Know only)

24 Reminder s UCAS will send a reminder on how and when to apply for Student Finance, to each applicant that requested one during their Apply 2012/13 application. To date over 467,000 applicants have requested the reminder . These will be sent to applicants served by Student Finance England ; Student Finance Wales and Student Finance Northern Ireland to accommodate the different opening dates for application. A similar arrangement is being negotiated with the Student Awards A similar arrangement is being negotiated with the Student Awards Agency for Scotland (SAAS) for applicants domiciled in Scotland (for next year YOE 2013).

25 FUTURE DEVELOPMENTS

26 Future plans The White Paper on Higher Education: Students at the Heart of the System [June 2011] We have asked the SLC and UCAS to develop a single application portal and integrated application processes for both higher education and student finance applications, which would provide a seamless customer experience where data common to both applications is entered only once. [Section 2.22 : Page 32] Action Student Journey Integration Project

27 Future plans Explore the potential of integration of front end application systems Data sharing improvement for online registration Course confirmation for Student Finance assessments Graduate destinations s SLC communications How do we integrate course databases UCAS and SLC Student Finance prompting at offer stage

28 QUESTIONS?