E911 Board 2009 Annual Report

Transcription

1 State of Florida E911 Board 2009 Annual Report February 26, 2010 Florida s E911 System Presented to: Honorable Governor Charlie Crist Honorable President Jeff Atwater Honorable Speaker Larry Cretul E911 BOARD John C. Ford, Chair James G. Smith II,Vice Chair Deborah S. Caruthers Sandi L. Chernoff Andrew M. Feeney Charles C. Freeman Marilyn M. Haroutunian Kim L. Paxton William T. Reid Mission Statement: To provide to the residents and visitors of the State of Florida the most technologically efficient and cost effective E911 services available within the funding allowances.

2 February 26, 2010 The Honorable Charlie Crist, Governor Office of the Governor 400 South Monroe Street PL05 The Capitol Tallahassee, Florida Dear Governor Crist: The State of Florida E911 Board respectfully submits the 2009 Annual Report. This has been a very challenging and productive year as the Board continues to assist counties improve E911 systems during these tough economic times. Highlights of some of the year s accomplishments include: The development of an Emergency Grant Program to assist counties with rebuilding E911 systems damaged by catastrophic events. Adoption of E911 Board rules on service provider invoices, grant programs (rural county, state and emergency), and county carry forward funding and excess recovery. The E911 Board continued implementation of the E911 State Grant Program as authorized by the legislature in 2007 to support counties in deploying new Enhanced 911 systems. Grant awards were disbursed for Next Generation 911 regional routing system development. The E911 Board in collaboration with the Department of Management Services (DMS) received a $2.67 million federal ENHANCE 911 Act matching grant award to help counties increase their E911 capabilities for the welfare of Florida s citizens and visitors. The following items highlight the year s financial activities: $125 million was collected from the E911 fee to support E911 in Florida. For the first time ever a revenue decrease of $5 million was experienced, attributable to current economics and technology trends. The E911 Board approved the disbursement of $125 million to counties to help upgrade and support operational E911 systems. The E911 Board approved the disbursement of $15 million for wireless service providers invoices for actual costs of implementing and maintaining wireless E911 in Florida. This is a challenging time for the E911 Board and counties with the state of the economic condition and funding issues in Florida. Enhanced 911 (E911) and Wireless Phase I and II have been implemented and the E911 Board is working with all stakeholders on long term initiatives for the migration to a network based E911 system. Board Members: Deborah S. Caruthers Sandi L. Chernoff Andrew M. Feeney John C. Ford Charles C. Freeman Marilyn M. Haroutunian Kim L. Paxton William T. Reid James G. Smith, II

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4 February 26, 2010 The Honorable Jeff Atwater, President Florida Senate 404 South Monroe Street 312 The Capitol Tallahassee, Florida Dear President Atwater: The State of Florida E911 Board respectfully submits the 2009 Annual Report. This has been a very challenging and productive year as the Board continues to assist counties improve E911 systems during these tough economic times. Highlights of some of the year s accomplishments include: The development of an Emergency Grant Program to assist counties with rebuilding E911 systems damaged by catastrophic events. Adoption of E911 Board rules on service provider invoices, grant programs (rural county, state and emergency), and county carry forward funding and excess recovery. The E911 Board continued implementation of the E911 State Grant Program as authorized by the legislature in 2007 to support counties in deploying new Enhanced 911 systems. Grant awards were disbursed for Next Generation 911 regional routing system development. The E911 Board in collaboration with the Department of Management Services (DMS) received a $2.67 million federal ENHANCE 911 Act matching grant award to help counties increase their E911 capabilities for the welfare of Florida s citizens and visitors. The following items highlight the year s financial activities: $125 million was collected from the E911 fee to support E911 in Florida. For the first time ever a revenue decrease of $5 million was experienced, attributable to current economics and technology trends. The E911 Board approved the disbursement of $125 million to counties to help upgrade and support operational E911 systems. The E911 Board approved the disbursement of $15 million for wireless service providers invoices for actual costs of implementing and maintaining wireless E911 in Florida. This is a challenging time for the E911 Board and counties with the state of the economic condition and funding issues in Florida. Enhanced 911 (E911) and Wireless Phase I and II have been implemented and the E911 Board is working with all stakeholders on long term initiatives for the migration to a network based E911 system. Board Members: Deborah S. Caruthers Sandi L. Chernoff Andrew M. Feeney John C. Ford Charles C. Freeman Marilyn M. Haroutunian Kim L. Paxton William T. Reid James G. Smith, II

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6 February 26, 2010 The Honorable Larry Cretul, Speaker Florida House of Representatives 402 South Monroe Street 420 The Capitol Tallahassee, Florida Dear Speaker Cretul: The State of Florida E911 Board respectfully submits the 2009 Annual Report. This has been a very challenging and productive year as the Board continues to assist counties improve E911 systems during these tough economic times. Highlights of some of the year s accomplishments include: The development of an Emergency Grant Program to assist counties with rebuilding E911 systems damaged by catastrophic events. Adoption of E911 Board rules on service provider invoices, grant programs (rural county, state and emergency), and county carry forward funding and excess recovery. The E911 Board continued implementation of the E911 State Grant Program as authorized by the legislature in 2007 to support counties in deploying new Enhanced 911 systems. Grant awards were disbursed for Next Generation 911 regional routing system development. The E911 Board in collaboration with the Department of Management Services (DMS) received a $2.67 million federal ENHANCE 911 Act matching grant award to help counties increase their E911 capabilities for the welfare of Florida s citizens and visitors. The following items highlight the year s financial activities: $125 million was collected from the E911 fee to support E911 in Florida. For the first time ever a revenue decrease of $5 million was experienced, attributable to current economics and technology trends. The E911 Board approved the disbursement of $125 million to counties to help upgrade and support operational E911 systems. The E911 Board approved the disbursement of $15 million for wireless service providers invoices for actual costs of implementing and maintaining wireless E911 in Florida. This is a challenging time for the E911 Board and counties with the state of the economic condition and funding issues in Florida. Enhanced 911 (E911) and Wireless Phase I and II have been implemented and the E911 Board is working with all stakeholders on long term initiatives for the migration to a network based E911 system. Board Members: Deborah S. Caruthers Sandi L. Chernoff Andrew M. Feeney John C. Ford Charles C. Freeman Marilyn M. Haroutunian Kim L. Paxton William T. Reid James G. Smith, II

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8 E911 Board 2009 Annual Report Table of Contents A. INTRODUCTION... 1 B. EXECUTIVE SUMMARY SIGNIFICANT FINDINGS CURRENT E911 STATUS FINANCIAL HIGHLIGHTS LEGISLATIVE CHANGE IMPLEMENTATION LEGISLATIVE RECOMMENDATIONS... 4 C. E911 BOARD, FEE, LEGISLATIVE INITIATIVES AND PROGRAM... 5 D. E911 TRUST FUND RECEIPTS AND DISBURSEMENTS WIRELESS RECEIPTS FOR CALENDAR YEAR NONWIRELESS RECEIPTS FOR CALENDAR YEAR DISBURSEMENTS FOR CALENDAR YEAR a. Disbursements to Counties... 7 b. Payments to Wireless Service Providers for E c. Payments for E911 Board Administration and Operations EMERGENCY COMMUNICATIONS NUMBER E911 SYSTEM FUND ASSETS AND BALANCE E. STATUS OF ENHANCED 911 SERVICES PHASE I WIRELESS SERVICE PHASE II WIRELESS SERVICE IMPLEMENTATION ISSUES NEXT GENERATION 911 (NG-911) F. E911 STATE GRANT PROGRAM STATUS AND RECOMMENDATIONS G. LONG TERM STRATEGIC INITIATIVES STATEWIDE E911 ROUTING STATEWIDE E911 MAPPING STATEWIDE E911 CALL TAKER AND 911 PERSONNEL E-TRAINING REGIONAL ENHANCED 911 BACKUP PUBLIC SAFETY ANSWERING POINT STATEWIDE E911 MANAGEMENT INFORMATION SYSTEM H. DESCRIPTION OF E911 SERVICE DATA EVALUATION I. RESULTS OF E911 SERVICE DATA EVALUATION COUNTY PROJECTION ANALYSIS RURAL COUNTIES PROJECTION ANALYSIS LOCAL EXCHANGE CARRIER (LEC) SERVICE PROJECTION ANALYSIS DECREASING NONWIRELESS REVENUES WIRELESS SERVICE PROVIDER PROJECTION ANALYSIS a. Wireless Revenue b. Wireless Service Provider Cost Recovery Analysis TOTAL COST (EXPENDITURE) AND FEE (REVENUE) ANALYSIS E911 TRUST FUND BALANCE ANALYSIS J. CONCLUSIONS E911 BOARD ADMINISTRATION OF PERCENTAGE ALLOCATION LEGISLATIVE RECOMMENDATIONS LEADERSHIP SUPPORT K. OTHER OUTSTANDING ISSUES L. FINANCIAL REPORT Appendix 1. Emergency Communications Number E911 System Fund Financial Report Appendix 2. Financial and Funding Data from County Funding Survey Appendix 3. Historical Data, Calculations and Projections Appendix 4. Glossary of Terms i

9 E911 Board 2009 Annual Report A. INTRODUCTION The E911 Board is pleased to provide this annual report, as required by Florida Statute (6)(c), which reflects the quarterly and annual receipts and the purposes of disbursements from the Emergency Communications Number E911 System Fund (E911 Trust Fund). This report: evaluates the availability and status of implementation of Enhanced 911 (E911) service in Florida. examines future concerns and direction related to providing E911 services. appraises reasons for making or not making an adjustment to the fee. analyzes the revenues Florida received for wireless and nonwireless E911 fees, and the expenditures including: o o o counties costs to operate and maintain their E911 systems, service provider costs, and E911 Board administration costs. This annual report was prepared for submission on or before February 28, 2010, to the Executive Office of the Governor, President of the Senate, and Speaker of the House of Representatives. Because of the continued interest, importance, and impact on the public safety system, this report was also posted simultaneously on the E911 Board Web site 1 for online review by members of the Senate and House of Representatives; Boards of County Commissions; 911 Coordinators; sheriffs; police, fire, and medical services; state agency and local government department personnel; members of the Florida Telecommunications Industry Association; Florida Association of Counties; Florida League of Cities; Federal Communications Commission (FCC); Department of Homeland Security; Emergency Operations personnel; and the citizens of Florida. 1 See E911 Board 2009 Annual Report Page 1 of 32 2/26/2010

10 E911 Board 2009 Annual Report B. EXECUTIVE SUMMARY All counties in Florida maintain equipment capable of receiving Enhanced 911 (E911) Phase II location data. With all 67 counties reporting operational E911 systems, the impetus is to advance the E911 systems statewide to incorporate Internet Protocol (IP) capabilities for networking to handle the new technology communication devices. The Rural County Grant Program helped move Florida counties to finalize complete implementation and maintain wireless Phase I 2 and Phase II 3 capabilities throughout Florida. The State of Florida E911 Board (E911 Board) assisted eligible counties through E911 State and Rural County Grant Programs with funding and technical assistance to resolve E911 implementation issues and begin the development of Next Generation 911 (NG-911). A decrease in revenue was experienced in 2009, which is partially attributable to the current economic conditions. The decrease is also attributed to a switch to telecommunication devices and services that do not remit the E911 fee, but still provide access to public safety 911 services. Revenues decreased over $5 million, which included a two percent decrease in the wireless E911 fee revenue and a seven percent decrease in nonwireless 4 fee revenue. The E911 Board is working with the Department of Management Services (DMS) to implement a U.S. DOT/DOC 5 $2.67 million matching grant that was received to help counties increase their 911 capabilities for the welfare of Florida s citizens and visitors. Four project initiatives, including statewide IP routing of 911 calls utilizing the MyFloridaNetwork, a statewide e-training program for 911 call takers, regional mapping services for Central Florida counties for caller location determination, and E911 equipment funding for an Orange County Central Florida regional backup center. Florida has initiated the implementation of a NG-911 migration of the E911 system. NG-911 is the next advancement in E911 systems. It is not just an extension of E911; it involves the transition to a managed IP network for routing and delivery of 911 emergency requests (calls or messages) from a variety of devices and services to the appropriate PSAP. The E911 Board continued to manage challenges in implementing program modifications mandated by 2007 statutory changes. Development continued on the fee remittance database to accurately track the nonwireless fee receipts that are under the E911 Board s management. The E911 Board completed E911 Trust Fund disbursements for the E911 State Grant Program to assist eligible counties in deploying new E911 systems. The E911 Board developed an emergency grant program to assist counties rebuild E911 systems damaged by catastrophic events that may not be covered by insurance or other assistance programs. In addition to the rules and applications for this grant program, rules were 2 Phase I provides the call back number and general area of the tower location. 3 Phase II provides the call back number and more accurate location information. 4 Nonwireless services include local exchange companies access lines, Voice over Internet Protocol (VoIP) and specialty services (telematics, satellite and other voice services) that access 911 public safety. 5 National Highway Traffic Safety Administration (NHTSA), Department of Transportation (DOT); National Telecommunications and Information Administration (NTIA), Department of Commerce (DOC) ENHANCE 911 Act Grant Program. E911 Board 2009 Annual Report Page 2 of 32 2/26/2010

11 developed for wireless service provider cost recovery, county carry forward and excess recovery of revenues. The rural county grant application and rules were also updated. The E911 Board continues to provide training, coordination, technical support, and funding distribution to advance the deployment of E911 systems in the state. This is accomplished through the ongoing cooperation between all stakeholders, including the county 911 coordinators, wireless industry, nonwireless industry, and 911 service providers with the E911 Board serving as the catalyst. Continued support of the Florida Legislature and Governor s Office is essential to maintain Florida s position as a national leader in E911 services. E911 Board involvement is critical to the development of NG-911 statewide. There are a number of service provider and regulatory issues that must be addressed in the development of call routing and message services for NG-911. Additionally, the E911 Board involvement with new technology devices using the Internet is essential, as these devices place increased demands on the E911 system. With these added demands, it is essential that these services pay an equitable share to support the E911 system. As in previous years, the E911 Board assisted Florida s rural counties through the Rural County Grant Program for deployment and maintenance of E911 equipment. The E911 Board continues to assist the E911 community with training curriculum support. 1. Significant Findings Current E911 Status Sixty-seven counties maintain E911 Phase I and II systems. Twenty-three rural, medium, and large counties received $13,000,000 in total disbursements in 2009 through the E911 State Grant Program to support their E911 systems. Twenty-three rural counties received $2,414,720 in total disbursements in 2009 through the E911 Rural County Grant Program to support their E911 systems. 2. Financial Highlights The E911 Board collected $125,531,674 from the E911 fee to support E911 in Florida. In 2009, the E911 Board approved disbursements that totaled $142,254,634 to support E911 in Florida. o o o The E911 Board approved the disbursement of $125,899,234 to counties to help support operational E911 systems. The E911 Board distributed $15,421,755 to wireless service providers for actual costs of implementing and maintaining wireless E911 in Florida. Wireless service provider cost recovery required approximately 20 percent 6 of the wireless fee in E911 Board expense disbursements totaled $933,645 for necessary auditing, legal, administrative and technical staff support, and administrative expenditures. 6 Based on E911 Board approved cost recovery disbursements and actual fee collected data. E911 Board 2009 Annual Report Page 3 of 32 2/26/2010

12 o Nonwireless local exchange carriers costs 7, E911 Board administration costs and submitted wireless service providers costs were covered at 100 percent in Disbursed E911 revenues provided 61 percent of the counties actual costs for allowable E911 expenditures in their individual fiscal year Legislative Change Implementation The 2007 Florida Legislature passed a comprehensive update of the E911 statutes that the governor signed into law in May The legislation provided for the use of E911 trust funds in the wireless category to maintain funding to the counties while transitioning to statewide collection and disbursement of nonwireless fee by the E911 Board. These wireless category funds were equitably disbursed to the counties in 2007 and returned to the wireless category in The duties and responsibilities of the E911 Board include: Oversee the E911 statute, which includes all wireless and nonwireless service providers and addresses E911 issues for new technology and devices. Administer the E911 user fees in a fair and consistent manner, regardless of technology. 9 Utilize the E911 Trust Fund exclusively for needed wireless service provider cost recovery and county E911 systems and services. 4. Legislative Recommendations The E911 Board initiated a Task Force to review potential 2010 legislative issues with the telecommunications industry, retail association and counties through their 911 coordinators. The following items are being suggested for inclusion in 2010 legislation. Establish fee remittance modifications to include: o Require E911 fee revenue from all services and devices that access 911, including a variety of prepaid phones. o Resolve Voice over Internet Protocol (VoIP) issues related to devices, products and services. o Resolve standardization issue for fee collection on T1/PRI access lines. Increase Carry Forward Funding to 30 percent Modify reporting period to county fiscal year. Modify E911 Board Annual Report to reflect the state fiscal year annual reporting period rather than calendar year annual reporting period. Modify the definition of rural county to be based on unincarcerated population. Modify authorized expenditures of E911 Fees for County 911 personnel expenditures and include vehicle expenditures, but limit it to the portion that is E911 related. Cleanup statutes by eliminating outdated provisions and language from the statutes. Modify some language for clarification. 7 Some VoIP providers are starting to bill provider costs directly to the subscribers. 8 Based on actual county and E911 Board data - See Appendix 2 (Percent E911 Fee & Board Assistance of Total Expenses including interest, supplemental disbursements, rural and state grants). 9 E911 fees are to be applied to all devices capable of accessing E911 services; e.g. satellite, VoIP, telematics, etc. E911 Board 2009 Annual Report Page 4 of 32 2/26/2010

13 C. E911 BOARD, FEE, LEGISLATIVE INITIATIVES AND PROGRAM Nine members comprise the E911 Board, established by the Florida Legislature in The DMS secretary designates the chair of the E911 Board. The governor appoints four members who are county 911 coordinators and four members from the telecommunications industry. The E911 Board meets monthly with the goal of making Florida a national leader in E911 services. The E911 Board provides unified leadership for all E911 issues through planning and coordination. The E911 Board addresses issues related to E911 system functions, features and operations to enhance or improve 911 services in this state and considers emerging technology and potential cost savings for the benefit and safety of our residents and visitors. The E911 Board provides coordination, support, and technical assistance to counties to promote the deployment of E911 systems in the state. The E911 Board also provides coordination, technical, and financial support for educational opportunities related to Florida s E911 issues for the 911 communities. In addition to providing assistance with, and monitoring, the implementation and operation of E911 systems by the counties and wireless service providers, the E911 Board also administers the Emergency Communications Number E911 System Fund (E911 Trust Fund), used for: Wireless service provider Phase I and Phase II E911 deployment and services. County E911 funding for equipment and services specified in Florida Statute (9). E911 Rural County Grants (biannual grant program using two percent of the E911 fee revenue for equipment and maintenance of E911 systems). E911 State Grants (open to all counties utilizing E911 trust funds). E911 Board administration and operations. The E911 Board was established to help implement a statewide E911 system for wireless and nonwireless voice-communication users. 10 The E911 Board s primary function is to administer the funds derived from a monthly fee for each subscriber with a Florida billing address (place of primary use). The E911 Board approves disbursements from the E911 Trust Fund to county governments and wireless service providers in strict accordance with Florida Statute The E911 Board provides direct written notification and fee remittance process information to service providers and counties, which are also posted on the E911 Board Web site. 11 Service providers have 60 days from the end of the billing month to remit the collected fees. E911 fees are collected in accordance with Florida Statute (8) and disbursed in accordance with Florida Statute The E911 Board adjusts the allocation percentages or reduces the amount of the fee, or both, if necessary to assure full cost recovery or prevent over-recovery of costs incurred in the provision of E911 service, including costs incurred or projected to be incurred. The 2007 legislation set the following allocation percentages: Wireless E911 Fee Allocation Percentages: o 67 percent distributed each month to counties for the purposes of providing E911 service (payments are based on the number of wireless subscribers in each county). 10 The State of Florida Wireless 911 Board was established by the Legislature in 1999 to help implement a statewide E911 system for wireless telephone users. This changed to the E911 Board in 2007 Legislation. 11 At E911 Board 2009 Annual Report Page 5 of 32 2/26/2010

14 o o o 30 percent available for distribution to wireless service providers in response to sworn invoices for the actual costs incurred in providing E911 service. 2 percent used to provide assistance to rural counties for providing 911 or E911 service. 1 percent of the fund is retained by the E911 Board for administrative and operational purposes. Nonwireless E911 Fee Allocation Percentages: o 97 percent distributed each month to counties for the purposes of providing E911 service (payments are based on the number of nonwireless subscribers in each county). o 2 percent used to provide assistance to rural counties for providing 911 or E911 service. o 1 percent of the fund is retained by the E911 Board for administrative and operational purposes. With the gradual decline in revenues for wireless and nonwireless and suspension of prepaid wireless calling arrangement fees, the E911 Board did not adjust allocation percentages. The E911 Board continues to monitor changes in the fee revenue and expenditures, and reviews the fee rate and allocation percentage, on a monthly basis. Previous annual reports from the E911 Board 12 and the Wireless 911 Board 13 are available on the Internet. D. E911 TRUST FUND RECEIPTS AND DISBURSEMENTS 1. Wireless Receipts for Calendar Year 2009 The E911 Board received payments from collection of the E911 fee from 45 wireless service providers for calendar year The total revenue received and deposited into the E911 Trust Fund by wireless service providers during the year was $75,932,488. This indicates a two percent decline 15 from calendar year 2008 to The following table presents the collections on a quarterly basis. 16 QUARTER First $ 19,438,045 $ 16,165,378 $ 18,996,940 Second $ 20,696,108 $ 19,853,246 $ 19,653,470 Third $ 17,493,526 $ 19,032,748 $ 18,395,077 Fourth $ 19,896,978 $ 22,400,057 $ 18,887,001 Total $ 77,524,657 $ 77,451,429 $ 75,932, The E911 Board reports are online: gs/e911_board_reports. 13 The Wireless 911 Board reports online: ts. 14 The E911 Board maintains a list showing the total amount of E911 fee revenues collected by each provider. This list contains confidential and proprietary information for each provider and is on file with the DMS, Division of Telecommunications. 15 Based on E911 Board 2008 and 2009 Financial Reports. 16 See Financial Report Appendix 1 (Statement of Cash Receipts and Disbursements). E911 Board 2009 Annual Report Page 6 of 32 2/26/2010

15 2. Nonwireless 17 Receipts for Calendar Year 2009 The E911 Board received payments from collection of the E911 fee from 149 nonwireless service providers for calendar year The total revenue received and deposited into the E911 Trust Fund by nonwireless service providers during the year was $49,599,186. This indicates a seven percent decline 19 from calendar year 2008 to The following table presents the collections on a quarterly basis. 20 QUARTER First $ 12,977,656 $ 12,737,825 Second $ 14,703,612 $ 12,065,829 Third $ 11,942,378 $ 12,701,696 Fourth $ 12,522,948 $ 13,886,978 $ 12,093,836 TOTALS $ 12,522,948 $ 53,510,624 $ 49,599, Disbursements for Calendar Year 2009 The E911 Board approved a total of $125,899,234, which was disbursed from the E911 Trust Fund during the year to counties. a. Disbursements to Counties 1) Wireless Monthly Payments to Counties for E911 The E911 Trust Fund disbursed $56,657,219 of wireless fee revenues to Florida counties in calendar year These funds allowed the counties to continue the process of maintaining E911 service statewide and upgrade the equipment and systems necessary to implement wireless Enhanced (Phase I and Phase II) 911 service. 21 2) Nonwireless Monthly Payments to Counties for E911 The E911 Trust Fund disbursed $52,936,544 of nonwireless fee revenues to Florida counties in calendar year ) Grant Programs The E911 Trust Fund disbursed a total of $16,305,471 to 50 counties in calendar year The completion of the Phase II implementation and funding of several NG-911 projects were the direct result of the grant programs. 17 Nonwireless services include local exchange companies access lines, Voice over Internet Protocol (VoIP) and specialty services (telematics, satellite and other voice services) that access 911 public safety. 18 The E911 Board maintains a list showing the total amount of E911 fee revenues collected by each provider. This list contains confidential and proprietary information for each provider and is on file with the DMS, Division of Telecommunications. 19 Based on E911 Board 2008 and 2009 Financial Reports. 20 See Financial Report Appendix 1 (Statement of Cash Receipts and Disbursements). 21 See Section E for more information about Phase I and Phase II. E911 Board 2009 Annual Report Page 7 of 32 2/26/2010

16 (a) E911 Rural County Grant Program The E911 Board disbursed a total of $2,414,720 to 23 rural counties in calendar year 2009, in response to submitted grant applications. These grants provide the funds necessary for E911 deployment and maintenance. This related to a 38 percent decline 22 from calendar year 2008 to COUNTY AWARD COUNTY AWARD Baker $ 36,725 Lafayette $ 42,819 Bradford $ 41,808 Levy $ 9,980 Columbia $ 424,603 Liberty $ 31,086 Desoto $ 6,709 Madison $ 46,338 Dixie $ 268,682 Nassau $ 118,880 Gadsden $ 54,911 Putnam $ 26,937 Gilchrist $ 242,597 Suwannee $ 58,401 Hamilton $ 247,714 Taylor $ 19,082 Hardee $ 30,679 Wakulla $ 24,864 Hendry $ 86,966 Walton $ 254,016 Holmes $ 29,851 Washington $ 266,261 Jackson $ 44,811 (b) Payments to Rural Counties for Supplemental Disbursements The E911 Trust Fund disbursed a total of $890,751 to 23 rural counties in calendar year This related to a two percent increase 23 from calendar year 2008 to In rural counties with small numbers of wireless subscribers, E911 fee revenue cannot cover basic E911 costs. The rural county supplemental disbursement program provides additional E911 fee revenue to assure that all counties receive a minimum of $6,000 per month of wireless fee revenue, regardless of the actual E911 wireless fee revenue collected in the county. COUNTY AMOUNT COUNTY AMOUNT Baker $ 26,919 Holmes $ 48,834 Bradford $ 27,359 Jefferson $ 45,824 Calhoun $ 55,299 Lafayette $ 67,318 Desoto $ 19,779 Levy $ 110 Dixie $ 53,659 Liberty $ 65,695 Franklin $ 56,103 Madison $ 45,594 Gilchrist $ 41,904 Okeechobee $ 864 Glades $ 60,115 Taylor $ 37,716 Gulf $ 48,068 Union $ 55,716 Hamilton $ 56,728 Wakulla $ 13,965 Hardee $ 27,935 Washington $ 35,029 Hendry $ Based on E911 Board 2008 and 2009 Financial Reports. 23 Ibid. E911 Board 2009 Annual Report Page 8 of 32 2/26/2010

17 (c) E911 State Grant Program The E911 Board awarded a total of $50 million in state grants in Of this total, the E911 Board disbursed $37 million to 28 counties in 2008 (calendar year). 24 In 2009, the remaining $13 million was disbursed to 23 counties. The following table lists the counties that received state grant disbursements in 2009 to support their E911 systems: COUNTY AWARD COUNTY AWARD Alachua $ 337, Manatee $ 400, Baker $ 474, Martin $ 727, Bradford $ 160, Miami-Dade $ 17, Brevard $ 272, Okaloosa $ 1,261, Charlotte $ 397, Orange $ 279, Clay $ 530, Pasco $ 320, Escambia $ 763, Polk $ 2,634, Flagler $ 3, Putnam $ 154, Highlands $ 560, St. Johns $ 150, Lake $ 1,148, St. Lucie $ 644, Lee $ 345, Walton $ 1,102, Leon $ 311, b. Payments to Wireless Service Providers for E911 The E911 Trust Fund disbursed a total of $15,421,755 to wireless service providers in calendar year 2009, based on sworn invoices for actual E911 costs. This represents a four percent decrease from the prior year. 25 With the completion of Phase II, the wireless service provider cost recovery projections decreased for state fiscal year The E911 Board requested modified cost recovery proposals to determine the projected costs for and c. Payments for E911 Board Administration and Operations E911 Board expenses in calendar year 2009 totaled $933,645. This represents a decrease of nine percent from the previous year. The decrease is due to the onetime cost of the Prepaid Study in The engagement of accounting firm Law, Redd, Crona and Munroe, P.A. accounted for $133,430. Payments to the Attorney General s Office for E911 Board Counsel during the year were $38,078. The E911 Board reimbursed the DMS and Communications Working Capital Trust Fund $71,699 for necessary staff support 24 See Financial Report in Appendix 1, Exhibit 3, of E911 Board 2008 Annual Report for State Grant Program disbursements made in calendar See Financial Report in Appendix 1, Exhibit 4, for disbursements. 26 See Item I.5.b. (WSP E911 Cost Recovery) E911 Board 2009 Annual Report Page 9 of 32 2/26/2010

18 and administrative assessment fees. Meeting, staff, travel, and managerial costs accounted for the $690,438 balance of administrative expenditures Emergency Communications Number E911 System Fund Assets and Balance NET ASSETS CASH BASIS Beginning Balance 1/1/2009 $ 52,739,498 Receipts in 2009 $ 125,531,674 Interest Earned $ 1,014,598 Refunds of Grant Awards $ 874,835 Disbursements in 2009 $ 142,254,634 E911 TRUST FUND BALANCE 12/31/2009 $ 37,905,971 The E911 Trust Fund balance is separated as follows: -- Reserved Funds for Wireless Providers $ 19,305, Reserved Funds for Counties $ 18,246, Reserved Funds for Rural Counties $ 81, Designated for E911 Board Administration and Operations $ 273, TOTAL NET ASSETS $ 37,905,971 It is emphasized that this balance is cash basis 28 as of December 31, 2009, and does not reflect the current available balance within the E911 Trust Fund. E. STATUS OF ENHANCED 911 SERVICES Florida achieved a major milestone in the progression of E911 systems in 2008 when all 67 counties reported Phase I and Phase II completion. The status of E911 Phase I and Phase II service in the State of Florida remains the same with the addition of wireless service provider expansions and their ability to provide Phase II service in these expanded market areas. 1. Phase I Wireless Service The FCC defines Phase I as a provider s ability to deliver the telephone number of the wireless handset originating a 911 call, known as Automatic Number Identification (ANI), to the emergency call taker, in addition to the location of the cell site or base station receiving the E911 call. This information ideally provides the caller s general location. All 67 counties are Phase I compliant for all of the wireless service providers operating in their area. 2. Phase II Wireless Service The FCC defines Phase II as a provider s ability to deliver latitude and longitude location information also known as Automatic Location Identification (ALI), to the emergency call taker in addition to the Automatic Number Identification (ANI). 27 See Financial Report in Appendix 1, Exhibit 5, for a list of these disbursements. 28 See Financial Report in Appendix 1. E911 Board 2009 Annual Report Page 10 of 32 2/26/2010

19 Phase II wireless has been completed in all 67 counties. Phase II status information is available on the Florida E911 Web site Implementation Issues Historically, the lack of available county funding delayed implementation of Phase I and Phase II wireless enhanced services in Florida. Additional requirements placed on counties, such as wireless mapping systems, addressing, required equipment upgrades, and staffing led to budgetary shortfalls that continued to slow the progress to achieve Phase I and Phase II compliance. The E911 Board s Rural County Grant Program funded E911 systems enabling the requests for Phase II implementation. Rural counties that need to have continued maintenance or the replacement of E911 systems face these same funding issues. As counties move toward NG-911 they will continue to face the same issues. 4 Next Generation 911 (NG-911) The next progression in E911 systems is being called NG-911. The existing legacy E911 systems were not designed or intended to handle the new and emerging communication technologies and devices. NG-911 systems are designed to handle voice, data, and video developed on a standardized IP based platform. The design will handle new communication devices such as text messaging and telematics and resolve interoperability issues to provide the capability of an emergency communications network. Because of the rapid development and implementation of these communication devices, there is a national focus on the development of the NG-911 systems and the technical, operational and policy issues involved with these systems. Since this is a public safety system, technology providers and public safety personnel are collaborating on the system s development. This development will involve a multi-year transition and progression of the Florida s E911 system. The E911 Board and Florida s public safety agencies are currently planning, designing and implementing Emergency Services IP networks and system replacements. The new system requires various new technology devices, along with the legacy equipment, to provide location-based routing to the public safety answering points, as well as E911 information including the location and call back number. The system will eventually provide new capabilities with features and functions designed to handle text, data, images and video. National standards are being developed and tested by national 911 associations and standards bodies to enable access to the E911 system by these new technologies. Counties are making enhancements to their E911 system preparations which are being reported as NG-911 improvements. Replacing existing PSAP systems with NG-911 equipment is a major project requiring E911 fee disbursements as well as the E911 Board s grant programs. F. E911 STATE GRANT PROGRAM STATUS AND RECOMMENDATIONS The E911 Board, as directed by the legislature, implemented the E911 State Grant Program in This program provided grants to counties for upgrading E911 systems. The counties must use these funds only for direct capital expenditures to establish and provide E911 services, which include next-generation technology deployment E911 Board 2009 Annual Report Page 11 of 32 2/26/2010

20 For the fiscal year, $25 million was appropriated from the Emergency Communications Number E911 System Fund and awarded in grants to counties. Another $25 million was appropriated from the Emergency Communications Number E911 System Fund and awarded to counties in the fiscal year. Of the $50 million in total grant funds available, $37 million was disbursed to the counties in 2008 with the remaining $13 million being disbursed in The grant program application was designed to prioritize awards based on the availability of funds, current system life expectancy, system replacement needs, and Phase II FCC compliance. The E911 Board supported a number of counties with funding for their NG-911 initiatives. The two maps that follow depict the grant funding and individual county initiatives throughout the state. The first map shows the type of project for which either state or rural county grants have been disbursed No NG-911 Funding Assistance - Not all counties applied for NG-911 funding. E911 Board 2009 Annual Report Page 12 of 32 2/26/2010

21 NG-911 is the next advancement in E911 systems. It involves migration to a managed IP network for routing and delivery of 911 emergency requests (calls or messages) to the appropriate PSAP. This will provide additional information capability, system efficiencies, and cost benefits. There are a number of service provider and regulatory issues in the development of call routing and message services for NG-911. For the purposes of this report the term is used to refer to the updating of the E911 infrastructure including the E911 call routing system network and PSAP equipment and software. NG-911 is being designed to eventually provide multimedia data capabilities to the appropriate public safety agencies. This next map indicates the status of all county systems relating to NG-911 initiatives. These projects are in various implementation stages from initial design to completion. E911 Board 2009 Annual Report Page 13 of 32 2/26/2010

22 We expect funding requests from four rural counties, 31 shown in white. System replacement through the grant program is not based solely on the technology involved, but on the age of the equipment and need of replacement. The E911 Board works to improve the technology available to the counties within the funding limits of the rural county grant programs. G. LONG TERM STRATEGIC INITIATIVES Currently the E911 Board is working with the DMS, Division of Telecommunications, Bureau of Public Safety to develop five long-range E911 initiatives. The E911 Board is promoting implementation of NG-911 emerging technologies and migration to an IP delivery system for E911 services. The initiatives include coordination, technical and financial support for educational training opportunities, and related cost savings for the benefit and safety of Florida s residents and visitors. 1. Statewide E911 Routing Currently cellular towers and geopolitical boundaries dictate the routing of wireless calls. The inability to direct radio frequency transmissions used by wireless phones occasionally results in the delivery of E911 calls to the wrong Public Safety Answering Point (PSAP). The problem is further exacerbated by a telephone trunking system that occasionally is unable to transfer the call to the proper agency in a timely and efficient manner. A state/regional routing system allows for the effective transfer of wireless E911 calls to the proper agency. The pilot regional routing system grant project is progressing for rural counties in the Big Bend area. Some North Florida counties received grants for implementing the routing system handling misrouted calls and the associated enhanced call location data. The E911 Board approved grants for additional regional routing network systems in the panhandle and the central and southeastern areas. The E911 Board provided grants for the implementation of regional routing systems for equipment and circuits needed for the delivery of E911 calls over IP networks. These systems will provide wireless and nonwireless 911 call routing and call transfers over an IP network. The statewide E911 routing initiative requires the development of a statewide Emergency Services Internet Network (ESInet) utilizing the MyFloridaNet infrastructure backbone available for all counties. This network will provide IP routing of 911 calls through a statewide network connection or through existing county/regional routing networks. The DMS, using Federal ENHANCE 911 Act Grant program 32 funding, is beginning the development of a system to be available through SUNCOM services to all public safety agencies in Florida for E911 call routing. 2. Statewide E911 Mapping The major focus of this proposed project is E911 public safety; however, some of the mapping services can be used for other state and local government mapping needs. Enterprise E911 GIS data is the future for caller location determination in NG-911, which is needed to quickly respond to emergency calls. The E911 Board and the DMS using Federal ENHANCE 911 Act Grant program funding are beginning development of a regional mapping system for the E911 public safety system. The proposed statewide 31 Union, Gulf, Franklin and Calhoun Counties. 32 Authorized under the Ensuring Needed Help Arrives Near Callers Employing 911 (ENHANCE 911) Act of 2004 from the National Highway Traffic Safety Administration (NHTSA), Department of Transportation (DOT); National Telecommunications and Information Administration (NTIA), Department of Commerce (DOC) Docket No. NHTSA E911 Board 2009 Annual Report Page 14 of 32 2/26/2010

23 GIS database will consist of data layers, including boundary data on each county, public safety answering points and emergency service zones (areas). The database will be compliant with the individual county s master street address guide. 3. Statewide E911 Call Taker and 911 Personnel E-Training The E911 Board has been reviewing E911 educational training needs, opportunities, and standards for the State of Florida. A statewide training program in conjunction with FL- NENA provides a solution to the training needs caused by the turnover of County 911 Coordinators and 911 call takers. It encourages professionalism in vital public safety positions. This year the E911 Board funded these training classes at the 911 Coordinators Meetings and in some counties through its administrative funds. This initiative develops an instructional program to assist county agencies with 911 call taking. A program is in progress on basic 911 call training. The State 911 Training Committee with E911 Board funding is currently developing this basic course. The content includes 911 e-training for standard call taking functions and terminology, including use of correct words and grammar, telecommunication operating procedures, types of telecommunication equipment, and its functions and terminology for 911 call taking. The E911 Board and DMS, using the Federal ENHANCE 911 Act Grant program funding, are beginning to further develop this training program. The current project includes use of DMS Learning Place Web site to host 911 call taker training on needed E911 equipment and services. This involves the expansion of the training opportunity to include additional courses on proper and correct telephone procedures and techniques, specialized equipment functionality and handling of emergency situations. The training will be developed to assist the county 911 coordinators and counties with standard statewide call taker training. Individual county procedures and processes should be explained and taught to call takers at the local level to assure compliance to individual county 911 plans. 4. Regional Enhanced 911 Backup Public Safety Answering Point A key to emergency response and disaster recovery is a planned and adaptable backup system of remote backup PSAPs and mobile E911 communications centers that can be quickly deployed and/or staffed with displaced or volunteer telecommunicators. Emergency response plans use a combination of county backup centers, regional backup centers, and/or mobile PSAPs housed on custom-built trailers. The mobile communications trailer s design includes all equipment required for a stand-alone, backup E911 PSAP. These trailers can be used throughout the state to assist counties during their E911 system replacements. The E911 State Grant Program awarded E911 equipment grants for some of these backup systems. Respective counties provide radio and communication equipment not fundable with E911 fees. The regional backup project is part of a DMS and E911 Board initiative to develop regional backup centers for continuous operations of E911 in the case of a catastrophic event, including, but not limited to, hurricanes. Florida is especially susceptible to major climatic events that can damage and destroy E911 Public Safety Answering Points. Past events have shown the need to develop an emergency contingency plan for these critical systems. The E911 Board has developed an emergency grant program to help E911 Board 2009 Annual Report Page 15 of 32 2/26/2010

24 rebuild PSAP E911 systems that sustain damage that is not covered by insurance or other programs. The time required to rebuild PSAP centers devastated by past hurricanes continues to demonstrate a need to develop regional backups as part of an emergency contingency plan. A regional backup facility is currently in progress in Miami Dade County, utilizing funding from the E911 Board State Grant Program. Orange County and DMS, using the Federal ENHANCE 911 Act Grant program funding, are beginning the development of a Central Florida regional backup to be hosted in Orlando. The E911 Board is providing financial staff support for coordination and technical issues for this project. Some elements of the regional backup for E911 emergency response, which includes the radio dispatch systems and equipment, cannot be supported from E911 funding; these are explicitly out of the scope of the grant. Public safety agencies are addressing these items through other funding sources. In addition to being used during catastrophic events, the current plans are to use the backup PSAP as a training facility and as an alternate routing location when county PSAP E911 systems are being replaced. 5. Statewide E911 Management Information System Management Information Systems (MIS) for 911 Public Safety provides critical information on call details and trunk usage. County systems have been funded through the E911 Board Rural County and State Grant programs. With the statewide NG-911 systems and IP routing systems, the MIS is needed to track 911 call routing and transfers. Additional positions, equipment and personnel can be justified based on the data captured and trend analysis in a statewide MIS. Justification of funding is becoming an increasingly important requirement due to reductions in fee revenues and funding augmented from county general revenues. The E911 Board is actively working on plans for: wireless call routing. state training programs for 911 call takers, mapping personnel, and county 911 coordinators. emergency restoration of E911 systems in the event of hurricanes or other disasters. Implementation of these and other programs is contingent on adequate funding. With the actions of the legislature providing the 50-cent fee structure and the E911 Board implementing the assistance programs, counties, wireless service providers, local exchange carrier industry and state have made great progress towards protecting Florida s citizens and visitors. Without adequate continued funding, some E911 systems will revert to basic 911 (voice only) status. H. DESCRIPTION OF E911 SERVICE DATA EVALUATION As required by the Wireless Emergency Communications Act, the E911 Board prepared this annual report to provide data on fee revenue and disbursements. The E911 Board Annual Report to the legislature is based on the calendar year. The county information is based on a fiscal year e.g., (October 2008 through September 2009). While the E911 Board 2009 Annual Report Page 16 of 32 2/26/2010

25 majority of the report information is based on the counties fiscal calendar, some of the information was based on the state s fiscal year (July 1, 2008 June 30, 2009). In order to provide this report, the E911 Board solicited and collected information directly from all 67 counties and respective wireless service providers. The data analyses are based on the collected information including: The wireless service providers cost recovery proposals for the fiscal years and Each county s costs to operate and maintain its E911 system. 34 The revenues received by each county from both wireless and nonwireless E911 fees. 35 I. RESULTS OF E911 SERVICE DATA EVALUATION 1. County Projection Analysis Detailed findings, summarized from county questionnaire responses, provide rural, medium, and large county data collected, recorded, and totaled in a spreadsheet, in Appendix 2. Actual county analysis and questionnaire responses are stored in the E911 Board Annual Report files and are available upon request. The analysis of the data indicates that the wireless and nonwireless fees counties received do not cover their actual costs. In the counties fiscal year October 2008 through September 2009, the total disbursed to the counties from the fee revenue 36 was $103,998,615, not including grants or interest, with total county expenditures of $184,793,977. On average, nonwireless and wireless fee revenues covered 56 percent 37 of the actual Florida counties costs. The counties fee revenue consisted of $52,936,544 from nonwireless and $51,062,071 from wireless. Fifty-one percent 38 of the fee revenue, received by the counties in fiscal year October 2008 through September 2009, was generated by the nonwireless fees, while 49 percent 39 was generated by wireless fees. Additional revenues were received in the form of interest payments, supplemental disbursements, and rural county grants of $4,472,445 from the wireless fees. The counties also received revenues from the first and second quarter release of the E911 State Grants Program. This amounted to $19,015,234 within their fiscal period (October 1, 2008 September 30, 2009). With the wireless assistance programs, i.e., interest earned from the E911 Trust Fund and the Rural County and State Grant Programs, 61 percent of the total 33 Based on the state s fiscal calendar. 34 Based on fiscal year October 2008 through September Based on fiscal year October 2008 through September 2009; to assure accuracy and breakdown information on the wireless fees, the E911 Board wireless fee distribution information was used, accounting for deposit timing and category issues. 36 Nonwireless revenue of 97 percent of fee and allocated wireless revenue of 67 percent of the fee -See Appendix 2 (Total E911 Fees). 37 Based on actual county and E911 Board data - See Appendix 2 (Percent E911 Fee of Total Expense). 38 Based on actual county and E911 Board data - See Appendix 2 (Percent Nonwireless of Total Fee). 39 Based on actual county and E911 Board data - See Appendix 2 (Percent Wireless of Total Fee). E911 Board 2009 Annual Report Page 17 of 32 2/26/2010

26 expenses were covered. Five percent 40 of the counties costs are funded through the addition of these ancillary revenue sources. The costs provided by counties represent their actual expenditures in the fiscal year. These expenditures are based on the allowable expenses per Florida Statute (9). Not all E911 costs are included in the counties actual cost submissions. Counties did not include all of the costs for some local jurisdiction Public Safety Answering Point (PSAP) call takers and equipment replacement costs, because the county information was based on actual, not projected, costs. Counties that could not obtain the information did not include all of these costs. Comparisons between individual counties may not be explained just by reviewing the demographic information. Each county implements and maintains its own individual E911 system with varying external factors, including different local exchange carriers, selective routing availability, equipment service availability, and population demographics. As an example, the cost of a 911 call may be attributable to equipment and service costs available or the number of 911 calls placed in the county. While these items are calculated to review the costs for this report, they are also intended to assist the county in the analysis of its individual E911 systems and situation. In reviewing the costs, it is evident that the number of PSAPs in a county greatly affects the percentage of costs the fee revenue can cover. Each county must decide whether a combined jurisdictional call center or separate call centers for each jurisdiction 41 best serve its county. 2. Rural Counties Projection Analysis The E911 Board Supplemental Disbursement Program assists rural counties with low subscriber counts by funding access line and trunking costs in addition to other associated E911 expenses. Needs are especially apparent on equipment maintenance and circuit costs for rural counties. The annual report data shows the amount disbursed for the 2009 Rural County Grant Program. The Rural County Grant Program application dates for last year were March 1 and October 1, While assisting rural counties with Phase II grant applications, it was determined that the Rural County Grant Program will be required to assure continuation of Phase II service in many rural counties. The five-year forecast for funds required to maintain Phase II wireless is shown below. It is based on estimated system maintenance, replacement equipment and additional associated E911 equipment. 40 Based on actual county and E911 Board data -See Appendix 2 (Percent E911 Fee & Board Assistance of Total Expense). 41 Jurisdictional entities include fire, police, sheriff, emergency medical services, etc. E911 Board 2009 Annual Report Page 18 of 32 2/26/2010

27 Source: Based on E911 Board data and projections. 3. Local Exchange Carrier (LEC) Service Projection Analysis LEC costs are billed directly to the counties and based on schedules and tariffs approved by the Florida Public Service Commission, which vary based on the local exchange carriers in the counties service areas. The counties are experiencing decreasing E911 LEC revenues and increasing VoIP revenues. Both of these items are combined in the nonwireless fee category. These factors help offset the costs of LEC access and database fees. 4. Decreasing Nonwireless Revenues The E911 Board has been collecting the revenue from nonwireless providers since the legislative change in Data collected for calendar year 2009 shows a definite decline in nonwireless revenue for local exchange carriers. VoIP providers are showing an increase, but the amount is substantially less than LEC revenue. Total nonwireless revenues decreased more than seven percent in E911 Board 2009 Annual Report Page 19 of 32 2/26/2010

28 Source: Based on E911 Board data Source: Based on E911 Board data 5. Wireless Service Provider Projection Analysis a. Wireless Revenue This is the first year that the wireless revenue decreased by two percent. 42 Monthly collections have fluctuated over the year. At the time of this report, there are still more wireless subscribers than nonwireless subscribers. 42 Based on E911 Board 2008 and 2009 Financial Reports. E911 Board 2009 Annual Report Page 20 of 32 2/26/2010

29 Source: Based on E911 Board data Minimal growth is anticipated in the number of wireless subscribers and fees for This is based on the trend throughout 2009 and the continued uncollected prepaid wireless fee revenues. b. Wireless Service Provider Cost Recovery Analysis The FCC requires that Tier I and II wireless service providers have the ability to provide Phase II in counties having equipment to receive the information and requesting service. Wireless service providers implementation of Enhanced Phase I and Phase II E911 systems varies with each provider. The implementation status information, on a county basis, is scheduled to be updated semi-annually on the Florida E911 Web site. 43 Detailed individual wireless service provider information is confidential and available in accordance with Florida Statute Releasable statistical information collected by the E911 Board includes the total wireless service provider costs for , total fiscal year data, cost-recovery analysis of actual wireless service provider projections and actual costs from program inception. 43 See Florida E911 Status Map at E911 Board 2009 Annual Report Page 21 of 32 2/26/2010

30 Source: E911 Board historical data In 2009, the E911 Board paid 20 percent 44 of the wireless fee to wireless service providers for Phase II implementation and maintenance costs. Now that Phase II is fully implemented, reimbursement for recurring networking and related maintenance expenses to wireless service providers for cost recovery will continue. 6. Total Cost (Expenditure) and Fee (Revenue) Analysis This analysis summarizes the actual revenues received by Florida counties for wireless and nonwireless E911 fees and counties costs to operate and maintain their E911 systems. It includes a forecast of these expenditures and revenues based on the systems currently available. State of Florida E911 Expenditures Fiscal Year County E911 Expenditures* $ 170,228,333 $ 184,793,977 $ 203,273,375 $ 223,600,712 WSP E911 Cost Recovery $ 18,849,676 $ 14,639,355 $ 18,270,559 $ 13,175,579 Administration Costs $ 907,074 $ 1,076,199 $ 1,430,761 $ 1,434,361 Total E911 Expenditures $ 189,985,083 $ 200,509,531 $ 222,974,694 $ 238,210,652 State of Florida E911 Fee Revenue Fiscal Year Wireless E911 Fee $ 75,337,169 $ 76,692,995 $ 79,500,000 $ 87,382,477 Nonwireless E911 Fee $ 54,037,414 $ 51,119,855 $ 49,000,000 $ 52,518,029 Total E911 Fees $ 120,495,399 $ 127,812,850 $ 128,500,000 $ 139,900,506 Actual Amounts Based on E911 Board and County Documentation Amount Projected Forecasts based on County and Industry Trends *See Appendix 2 Financial and Funding Data from & County Funding Survey 44 Based on Financial Report for calendar year 2009, Appendix 1. E911 Board 2009 Annual Report Page 22 of 32 2/26/2010

31 This forecast is based on a projected two percent 45 increase in wireless E911 service fee revenue, four percent 46 decrease in the nonwireless E911 revenue and ten percent 47 increase in county E911 system and operation costs and the State Grant Program expenditures. This forecast also projects an increase in wireless service provider E911 costs based on their cost-recovery proposals. Source: E911 Board historical data and projections 7. E911 Trust Fund Balance Analysis The E911 Board s best estimate of the funds available and the funds necessary to implement and maintain E911 service in Florida for the next two calendar years is presented below. Anticipated Funds Beginning Balance January 1 $ 37,905,971 $ 29,070,372 Receipts Wireless $ 77,451,138 $ 80,549,183 Receipts Nonwireless $ 47,615,219 $ 45,710,610 Interest Earnings $ 1,000,000 $ 1,000,000 Subtotal: $ 163,972,327 $ 156,330, Forecasted projection based on historical trends of Wireless 911 Board data. See 2006 Wireline and Wireless 911 Fee Evaluation Legislative Report Section 5 for additional information. 46 Forecasted projection based on historical trends of Florida Public Service Commission and County revenue data. See 2006 Wireline and Wireless 911 Fee Evaluation Legislative Report and on County 911 cost data. 47 Forecasted projection based on County E911 cost data. E911 Board 2009 Annual Report Page 23 of 32 2/26/2010

32 Anticipated Disbursements Wireless Allocation to Counties** $ 58,482,388 $ 64,336,330 Nonwireless Allocation to Counties** $ 56,764,411 $ 54,641,220 Rural County Assistance $ 1,610,577 $ 1,610,577 County Interest Allocations $ 890,750 $ 890,750 Service Provider Reimbursement $ 15,723,069 $ 13,175,576 E911 Board Operations/Administration $ 1,430,760 $ 1,430,760 Subtotal: $ 134,901,955 $ 136,085,213 TOTAL: $ 29,070,372 $ 20,244,952 It is emphasized that this analysis is cash basis 48, and does not reflect the current available balance within the E911 Trust Fund. ** These figures are based on projected disbursements and are contingent on legislative statutory changes. The E911 Trust Fund steadily increased from its inception until 2007 awaiting receipt of wireless service provider cost-recovery invoices. The E911 Board continues to work with the telecommunications industry to obtain realistic cost projections and determine what portion of the E911 Trust Fund is available to assist counties with capital operating equipment and networking of Florida s E911 system. The 2007 legislative changes enabled the E911 Board to use funding where it is needed on improvements to E911 public safety answering points that are utilizing outdated communications technologies and systems. The following graph depicts the E911 Trust Fund and projected decrease and use of the E911 Trust Fund for these E911 public safety improvements. Source: E911 Board historical data and projections. 48 See Financial Report in Appendix 1. E911 Board 2009 Annual Report Page 24 of 32 2/26/2010

33 J. CONCLUSIONS The ability to access emergency services by dialing 911 is a vital component of public safety and emergency preparedness, and the benefits of the funding go beyond monetary considerations. E911 systems are emergency public safety systems. The funds are used to equip and maintain Florida s E911 PSAPs with the best technology counties can afford. Funding also helps augment county revenue funding for E911 training and call taker salaries. The equipment and personnel involved routinely save lives of Florida citizens and visitors. Florida s E911 system was established and implemented to provide voice communications services users with rapid direct access to public safety agencies by accessing the telephone number "911." The public demands of the E911 system are changing; the system is expected to provide fast response and pre-arrival instructions and assistance. New telecommunications devices and services are expected to include the ability to provide this emergency service. A number of service providers sell new devices with the ability to access 911 services without collection of the E911 fee, which is necessary to provide public safety service support. There are major changes and impacts in the Telecommunications Industry affecting the forecasting of the E911 Trust Fund balance including: Technology changes in networks involving IP systems. Text Messaging signal delivery issues. Wireless E911 Phase II testing and accuracy issues. A remaining issue on compliance with Phase ll E911 systems is accuracy testing compliance criteria and timeframes for implementation. The FCC has resumed development of the criteria by seeking to refresh the record regarding rules for wireless E911 Phase II location accuracy and reliability. It appears that the wireless accuracy standard may be applied at the county level with concurrence and support of certain wireless service providers; however, the FCC is reviewing the latest comments to a November FCC Public Notice 49. Since 2006, the fees collected do not cover all county and service provider E911 costs. In the counties fiscal year , the total combined E911 fee revenues were $103,998,615 with total E911 expenditures of $184,793, FCC Public Notice DA , released November 6, 2009, due December 4, 2009 E911 Board 2009 Annual Report Page 25 of 32 2/26/2010

34 A review of the fee structure for other states reveals that, while not the lowest rate, Florida s fee rate still remains below the nonwireless and wireless fee rates of the majority of other states. 50 The E911 Board continues to monitor trends in the balance of the E911 Trust Fund revenues versus expenditures. With the technology shift in E911 systems and telecommunication devices and the impacts of the E911 State Grant Program, the fee rate and allocation is reviewed by the E911 Board on a monthly basis. 1. E911 Board Administration of Percentage Allocation In accordance with the legislation established in 2007, the E911 Board reviews the amount of the fee to determine whether it should reduce the fee or change the percentage allocation. Reimbursement of wireless service provider and county E911 costs are both a current legislative requirement and a necessity for the continued safety of the citizens of Florida. Future projections of increased costs and county needs make adequate reserves essential. It is critical to maintain the needed reserves to assist counties with the changing telecommunications market. The E911 Board works continually with counties and wireless providers to determine total costs and funding for E911 systems. This information is used to determine allocation percentages. In the ENHANCE 911 Act of 2004, Congress found that, any funds that are collected from fees imposed on consumer bills for the purposes of funding 911 services or E911 should be expended for the purposes for which the funds are collected. 51 The NET 911 Improvement Act of 2008 expanded this to include collection of a fee or charge applicable to commercial mobile services or IP-enabled voice services See Appendix 3, Exhibit 5, State Fee & Organizational Structure, courtesy the National Association of State 911 Administrators. 51 Public Law th Congress SEC. 102.(3). 52 Public Law th Congress SEC. 6.(f). E911 Board 2009 Annual Report Page 26 of 32 2/26/2010

35 The E911 Board diligently administers the E911 Trust Fund and is fulfilling its purpose and legislative intent by closely monitoring and administering the E911 fee collection and the E911 Trust Fund expenditures. Revenue remaining in the portion set aside to reimburse the wireless service providers for Phase I and II implementation costs funded the E911 State Grant Program. The current balance in the wireless service providers portion of the E911 Trust Fund has been reduced in a well-considered manner. The balance in the E911 Trust Fund is continually analyzed by the E911 Board in consideration of outstanding E911 issues. The E911 Board recommends continued use of the funds to offset wireless service provider costs and county expenses, and/or be held in trust until the E911 funds can be used for statewide E911 systems and services. It is essential that use of the Emergency Communications Number E911 System Fund be reserved only for E911 systems and services. 2. Legislative Recommendations The E911 Board initiated a Task Force to discuss legislative concerns with the telecommunications industry, retail association and counties through their 911 coordinators. The following items are being suggested for inclusion in 2010 legislation by the E911 Board Legislative Task Force. a. E911 Fee Remittance Issues Fee remittance modifications, including E911 fee revenue from all services and devices that access 911. There are a variety of prepaid phones and each carries its own unique set of fee collection issues. The E911 Board completed the Prepaid Study required by the 2007 legislation and recommended collections on prepaid wireless. At workshops during the rule making process the E911 Board determined that legislative changes were required to enable collection of the prepaid wireless fee. The E911 Board Task Force is working with representatives of the parties involved to develop potential legislation to address this issue. Standardization issues for fee collection need to be resolved on T1/PRI access lines. VoIP devices, products, and services that do not collect need to be addressed in legislation to remit E911 fees. b. Increase Carry Forward Funding to 30 percent Modify reporting period to County Fiscal Year With the projected costs of E911 equipment, we recommend that county carry forward allowance be increased from 20 percent to 30 percent of the total funds disbursed to the county by the E911 Board. It is also recommended that the calendar year requirement be changed to a county fiscal year requirement for carry forward expenditures for capital outlay, capital improvements or equipment replacements. c. Modify E911 Board Annual Reporting Period to State and County Fiscal Year By February 28 of each year, the E911 Board prepares a report for submission by the DMS to the Governor, President of the Senate, and Speaker of the House of Representatives that addresses the immediately preceding calendar year. The current E911 Board Annual Report deals with three reporting periods, preceding calendar year, E911 Board 2009 Annual Report Page 27 of 32 2/26/2010

36 and the preceding state fiscal year and county fiscal year. It is recommended that the report be changed to address the immediate preceding state and county fiscal years. d. Modify Rural County Definition Modify the rural county definition to be based on unincarcerated population. e. Increase Authorized Expenditures of E911 Fees Provide modification specifically listing the County 911 coordinator s position and allowing technical, GIS, 911 database, and administrative personnel expenditures for E911 issues as set forth in the State E911 Plan. Limiting such allowable cost to the portion that is E911 related. With the required travel for E911 mapping and accuracy, include vehicle expenditure as an allowable cost, but limit it to the portion that is E911 related. f. Cleanup Issue Eliminate outdated provisions and language from the statutes. Some language also needs to be modified for clarification. There are additional items that need resolution after research has been conducted to determine the suggested changes to current legislation. The following items are being suggested for development for inclusion in future legislation. g. Consolidation of Public Safety Answering Points Counties should remain in charge of their county 911 system, including determination of the number and location of the PSAPs; however, legislative modifications may be needed to limit the number of PSAPs funded through the E911 Fee revenues in a county. Access to the E911 fee revenue may need to be constrained to make the best use of limited E911 fee revenues. Criteria, such as the PSAP s call volume should be developed to determine limits for consolidation. Counties that desire or need additional PSAPs could be free to do so by using general revenues. Allowable expenditure may need to be authorized for limited remodeling costs for consolidating PSAPs. h. Computer Aided Dispatch (CAD) for Dispatch Centers CAD system equipment has developed into a major component in emergency response systems. A CAD funding source should be identified so that it does not take away from funding needed for emergency response. Whether the funding should be added as an emergency response fee to telephone invoices or developed from another source needs to be researched. CAD funding should be maintained separately from E911 funding to assure the integrity of, and ability to upgrade, the E911 system. i. Dispatcher Training Funding Dispatcher training should be covered by the same funding sources as the CAD equipment (referenced in h. above). The CAD funding recommendation could also be used to help augment the funding needed for emergency response training. This legislation should include development of a statewide dispatch e-training program. A Dispatcher Quality Assurance Program should be developed on a state and local level. E911 Board 2009 Annual Report Page 28 of 32 2/26/2010

37 j. Public Switch Automatic Location Information (F.S ) Legislative action is needed to require E911 location information for wireline and VoIP services/switches. Current legislation requires that each system have the capability to provide station level identification; however, there is nothing to mandate provision of location information. Each multi-line telephone system (MLTS) should provide the same level of E911 service that is provided by other communication services in Florida, including automatic location information to the station level or an Emergency Response Location ( ERL ) identifier. System limits should be provided for small facilities and systems. 3. Leadership Support Florida s leadership in the deployment of E911 has been accomplished through ongoing cooperation between all stakeholders including the legislature, county 911 coordinators, wireless industry, LEC industry, and vendors, with the E911 Board acting as catalyst. Deploying future E911 network infrastructure and services requires no less of a concerted effort by all stakeholders. In order to maintain Florida s position as a national leader in E911 services, the continued support of the Florida Legislature and Governor s Office is essential. K. OTHER OUTSTANDING ISSUES Public Safety Answering Points are experiencing problems with false requests for police assistance, prank calls, and harassing, insulting or abusive remarks to the call-taker. These issues along with hang-ups and misdials take the call takers time away from dealing with emergency calls. These calls can also delay emergency response by having emergency responders deal with non-emergency or factious calls. Non-Service Initialized Wireless Telephones The FCC requires the delivery of all wireless 911 calls to Public Safety Answering Points, including calls from non-service initialized phones. The FCC stated that PSAPs may work with carriers and law enforcement to block harassing calls from non-service initialized phones, but has not provided any explanation of what qualifies as a harassing call or what blocks PSAPs may use. The Tennessee Emergency Communications Board filed a petition to the FCC for clarification. The Florida E911 Board gathered information on the number of calls to PSAPs by non-service initialized phones. Ten counties participated in the survey. During the month of December 2006, non-service initialized phones accounted for 8,945 calls, of these only 3.6 percent were noted to be legitimate. While the majority of the calls (69 percent) were hang ups, 12 percent were bogus or prank calls and 39 calls were threatening in nature. 53 The information includes an analysis on repeated calls from the same cell phones; over 300 prank calls were noted from one phone. We shared this information with Tennessee and they have included it in the FCC petition to review the situation. The FCC issued a Notice seeking public input of fraudulent 911 call made from non-service initialized wireless phones in April The FCC Public Safety Bureau is currently working toward a Notice of Proposed Rule Making. 53 See Appendix 4 in the 2006 Annual Report for details. E911 Board 2009 Annual Report Page 29 of 32 2/26/2010

38 Non-Traditional Wireless Customers The E911 Board believes Florida currently has a significant number of non-traditional wireless users. However, since there is no reporting on these types of devices, it is virtually impossible to know exactly how many exist. Non-traditional services include: Automatic Crash Notification: Monitored vehicle communications telematics solutions are commonly deployed by auto companies. Emergency Location Notification Devices: Single purpose wireless communication telematics device solutions are being advertized for personnel safety. Mobile Satellite Service: This includes access from providers E911 call centers. WiFi and WiMAX: These enabled mobile phones make calls through wireless broadband networks. These systems continue to be problematic for the 911 call takers. The duration of 911 calls has increased as callers have switched from nonwireless to wireless to VoIP due to the nature of the technologies involved. 54 Calls for which the caller s location is not immediately available, tie up call takers and the network thereby increasing the cost of both to counties. E911 PSAPs are alerted by false alarms when incorrect information or no location information is provided. These calls have the ability to tie up emergency units and prevent personnel and equipment from responding to true emergencies. These false alarms and incorrect/incomplete caller information are also increasing responding agencies costs. Emergency communication services including public safety 911 impacts are being considered by the FCC in their Notice of Proposed Rulemaking 55 for the Internet. Prioritization of emergency service traffic and location accuracy can affect emergency response. E911 Disability Access Text messaging and video service will potentially have an impact on Public Safety Answering Points. The FCC has ruled to provide persons with speech or hearing disabilities to send and receive text messages in July Wireless service providers made changes to their systems to make them compatible with Teletypewriter (TTY) devices. 56 The FCC has granted additional time in limited areas to specific wireless carriers to make their digital wireless services compatible with TTY devices. Wireless subscribers may not be able to complete 911 calls to E911 PSAPs using these digital TTY wireless services in their area. TTYs use keyboards for typing telephone conversations via two-way text. Subscribers are supposed to be able to use TTYs to complete 911 calls with the TTY-compatible telephones. In areas where the service is unavailable, the FCC recommends considering wireline telephone or Telecommunications Relay Service. 54 Based on county PSAP information, wireless call duration is up to two or three times as long as wireline (landline) E911. With the implementation of Phase II wireless, call-handling times are reduced. Cable based VoIP follows the traditional wireline telephone location information and wireline call duration, wireless VoIP has yet to settle on routing and location solutions and are, thus, longer in duration. 55 FCC 09-93, October 22, Additional information on these services is available at E911 Board 2009 Annual Report Page 30 of 32 2/26/2010

39 Text Messaging E911 services including TTY text use the existing service provider voice network. Subscribers including persons with speech or hearing disabilities are requesting text messaging capabilities using the existing wireless service provider short message service (SMS). The service was not designed to provide citizens with rapid direct access to public safety agencies. A bill is in U.S. Congress to establish an advisory committee to develop recommendation related to emergency access and real-time text for people with disabilities. H.R is in the first step of the legislative process. Individual counties are reviewing methods of providing emergency communication text messaging. The Marion County Sheriff s Office petitioned the E911 Board for expenditure of E911 funding for an Emergency Text Program. This program was proposed as a supplement to the existing E911 system. The emergency text sender would not dial 911 and the text would not come through the E911 system. Florida law does not allow the advertisement of the non-911 text message telephone number as an emergency number. The E911 Board found that the proposed expense is not an allowable expenditure. Video Relay Service (VRS) Video Relay Service (VRS) enables persons with hearing disabilities to communicate with voice telephone users using American Sign Language (ASL) through a translator to a third party over a video and an Internet link rather than through typed text. 58 VRS providers and IP relay services 59 reported in November 2007 that technology has not advanced where seamless exchanges of emergency calls to PSAPs is possible. The FCC has adopted various rules to improve VRS service. Speed-of-answer requirements phased in during 2006, took full effect on January 1, Now VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also offer the service 24 hours a day, seven days a week. The FCC s Disability Rights Office noted that emergency calls made through these services are not capable of automatically routing the call to the appropriate PSAP with location information. The FCC required providers to offer E911 VRS services as of September 31, The FCC has extended the waivers on these mandatory minimum standards requirements until July 1, ENHANCE 911 Act of 2004 and NET 911 Improvement Act of 2008, Federal Grants The federal government established the National 911 Implementation and Coordination Office based on the ENHANCE 911 Act of 2004 (Public Law ) authorizing up to $250 million per year in matching grants for states, local government, and tribal organizations to improve their E911 systems. Congress is still working on the appropriations of this funding and counties may require additional wireless E911 grant funding to assist with the matching portion of the grant. The NET 911 Improvement Act of 2008 expanded this to include IP-enabled emergency network systems. The National Highway Traffic Safety Administration published the Notice of Proposed Rulemaking for the ENHANCE 911 Act Grant Program in the Federal Register. 57 H.R. 3101: Twenty-first Century Communications and Video Accessibility Act of Additional information on these services is available at 59 Additional information on these services is available at E911 Board 2009 Annual Report Page 31 of 32 2/26/2010

40 Of the $43.5 million authorized, over $40 million are awarded for grants. Of this funding, Florida received $2,669, This funding is being used in combination with the 50 percent match of County, E911 Board Trust Funds and DMS, Division of Telecommunications soft match engineering costs to begin the strategic initiatives discussed in Section G. L. FINANCIAL REPORT The Auditor General is currently conducting the annual audit of the Emergency Communications Number E911 System Fund. The Emergency Communications Number E911 System Fund Financial Report from the accounting firm of Law, Redd, Crona & Monroe, P.A. is in Appendix 1. E911 Board 2009 Annual Report Page 32 of 32 2/26/2010

41 E911 Board 2009 Annual Report Appendix 1. Emergency Communications Number E911 System Fund Financial Report

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56 E911 Board 2009 Annual Report Appendix 2. Financial and Funding Data from County Funding Survey

57 E911 Board COUNTY E911 FISCAL YEAR (October 1, September 30, 2009) INFORMATION 2009 Legislative Report Information Calculations FAC Information E911 Board Information Rural County Subtotal Medium County Subtotal Large County Subtotal Total Eligible 911 Fee & Expenditures for Equipment & Services used in the County E911 systems Amount Amount Amount Amount Total Annual Expenditures (10/1/2008-9/30/2009) E911 Fee Expenditures $ 4,206,275 $ 39,386,174 $ 54,325,205 $ 97,917,654 County Fund Expenditures $ 5,977,013 $ 41,888,261 $ 31,448,299 $ 79,313,573 Annualized Capital Expenditures $ 2,683,808 $ 6,217,620 $ 4,527,938 $ 13,429,366 E911 Revenues (actual received: 10/1/08-9/30/09) Nonwireless E911 Fees $ 2,241,223 $ 22,849,205 $ 27,846,116 $ 52,936,544 Wireless E911 Fees $ 1,681,304 $ 20,316,122 $ 29,064,645 $ 51,062,071 Wireless E911 Interest $ 37,923 $ 475,599 $ 685,673 $ 1,199,195 Supplemental Disbursements $ 824,022 $ 824,022 Total received in Rural County Grant Program $ 2,449,228 $ 2,449,228 Total received in E911 State Grant Program $ 2,147,103 $ 16,056,858 $ 811,273 $ 19,015,234 Annualized State and Rural Grant Revenue $ 3,529,979 $ 2,135,734 $ 141,966 $ 5,807,678 Analysis Total Expenditures including Capitalized Expenditures $ 13,830,991 $ 85,025,663 $ 85,937,323 $ 184,793,977 Total E911 Fees (Wireless & Nonwireless) $ 3,922,527 $ 43,165,327 $ 56,910,761 $ 103,998,615 Unfunded Difference $ 9,908,464 $ 41,860,336 $ 29,026,561 $ 80,795,361 Percent E911 Fee of Total Expense 28% 51% 66% 56% Total E911 Revenue (Wireless, Nonwireless, Interest, Supplemental Disbursements, Annualized Rural and State Grants) Percent E911 Fee & Board Assistance of Total Expense (including Interest, Supplemental Disbursements, Rural and State Grants) $ 8,314,452 $ 45,776,659 $ 57,738,400 $ 111,829,511 60% 54% 67% 61% Percent Wireless of Total Fee 43% 47% 51% 49% Percent Nonwireless of Total Fee 57% 53% 49% 51% ( ) Number of Primary PSAPs Number of Secondary PSAPs Number of Back-up PSAPs Number of 911 Call Takers ,502 4,978 Number of 911 Calls/Year 519,551 5,234,203 8,286,836 14,040,590 Demographic Information County Population (FAC Listing) 922,958 8,184,184 9,642,015 18,749,157 County Land Area (Sq/miles) 20,895 28,537 9,121 58, Cost per Call Centers (per PSAP) $ 200,449 $ 644,134 $ 1,048,016 $ 652, Cost per County Land Area (per Sq Mile) $ 662 $ 2,979 $ 9,422 $ 3, Cost per 911 Call $ $ $ $ Cost/Month vs Population (per Person) $ 1.25 $ 0.87 $ 0.74 $ 0.82 County Annual Report Information_ _1_all counties.xlsx Appendix 2 2/25/2010

58 E911 Board 2009 Annual Report Appendix 3. Historical Data, Calculations and Projections

59 Appendix 3 EMERGENCY COMMUNICATIONS NUMBER E911 SYSTEM FUND (E911 TRUST FUND) WIRELESS SERVICE PROVIDER COST RECOVERY HISTORICAL ANALYSIS $90,000,000 Historical Wireless Service Provider Cost Recovery Data $80,000,000 $70,000,000 $60,000,000 $50,000,000 $40,000,000 Actual Payments Estimated CRP $30,000,000 $20,000,000 $10,000,000 $ Calendar Year Actual Payments $ 33,472,070 $ 28,224,226 $ 16,364,407 $ 21,663,297 $ 16,030,627 $ 15,421,755 $ - Estimated CRP $ 77,040,579 $ 49,343,888 $ 24,365,120 $ 21,039,944 $ 26,861,316 $ 16,780,574 $ 15,680,776 Cost Recovery Charts Annual Report 2-25 Exh1.xlsx Exhibit 1 2/26/2010

60 Appendix 3 E911 EXPENDITURE AND FEE REVENUE FORCAST E911 Expenditure and Fee Revenue Forecast $300,000,000 $250,000,000 $200,000,000 $150,000,000 Total E911 Expenditures Total E911 Fee Revenue $100,000,000 $50,000,000 $ State of Florida E911 Expenditures Fiscal Year Total E911 Expenditures $ 189,985,083 $ 200,509,531 $ 222,974,694 $ 238,210,652 State of Florida E911 Fee Revenue Total E911 Fee Revenue $ 120,495,399 $ 127,812,850 $ 128,500,000 $ 139,900,506 E911 Expenditure and Fee Revenue Forecast 2-25 Exh2.xls Exhibit 2 2/26/2010

61 Appendix 3 E911 BOARD RURAL COUNTY GRANT AWARDS - REPORTING $6,000,000 Projected Rural County Grant Program $5,000,000 $4,000,000 $3,000,000 $2,000,000 Supplemental Critical CPE Maintenance $1,000,000 $ CPE Equipment $ 1,145,834 $ 3,345,083 $ 1,520,188 $ 1,829,938 $ 1,861,360 $ 3,442,357 Maintenance $ 939,342 $ 1,033,276 $ 1,033,276 $ 1,136,604 $ 1,250,264 $ 1,375,291 Supplemental $ 822,921 $ 790,004 $ 758,404 $ 728,068 $ 698,945 $ 670,987 Total $ 2,908,097 $ 5,168,363 $ 3,311,869 $ 3,694,610 $ 3,810,570 $ 5,488,635 Rural County Grant Projections 2-25 chart Exh3.xlsx Exhibit 3 2/26/2010