Aligning Business & Technology: Driving Positive Change Across the Commonwealth

Transcription

1 Aligning Business & Technology: Driving Positive Change Across the Commonwealth November 2014 Massachusetts Office of Information Technology Executive Office for Administration and Finance Bill Oates Commonwealth Chief Information Officer

2 Agenda A Quick Look Back Building on Our Strong Foundation Moving the Commonwealth Forward A Few Recent Accomplishments Our Focus More Strategic Investments, Stronger Oversight Applying Best Practices Across the Commonwealth Paving the Way for Innovation Developing a Culture of Innovation Increasing Collaboration Becoming Data Savvy Modernizing Our Approach to Recruiting Next Steps 1

3 Government Matters - and never more so than now - It Needs to Change

4 The Innovation Imperative Pressure to Change Lack of a Burning Platform But It s burning now Budgets Down, Demand Up Political, Natural & Demographic Challenges A Whole of Government Issue Systemic Change Needed Progress but not nearly enough Effectiveness of government Critical to Service Recipients; Taxpayers The Smart Government Journey

5 First Stop Cities and Front Line Service Delivery The Daily Challenge Teaching children Plowing Streets Patrolling Neighborhoods Sustainability Even Before The Crisis A Matter of Survival Doing More With Less

6 Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody. Jane Jacobs

7 In Boston, a Few Building Blocks Foundation for Technology Enabled Transformation 6 6

8 Some New Tools

9 Empowered Leadership We are all urban mechanics. Smartphones, GPS, wireless technology, and a resurgent spirit of civic engagement mean that all of us are eyes and ears on the streets, that neighbors are our greatest source of data, and our citizens the best civic entrepreneurs. Mayor Thomas M. Menino Inaugural Address January 4, 2010

10 The Customer Engagement Hub Building Capacity - The Start of Citizens Connect

11 Mayor s Office of Constituent Engagement

12 Mobile Source: Smart Phone Adoption and Usage Pew Internet & American Life Project Report, July 2011

13 Open as a Strategy

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22 The Psychology of a Citywide Lockdown

23 Building on Our Strong Foundation A new approach to aligning business and technology In response to challenges and unprecedented scrutiny, the Administration and Legislature took steps A new way of working together and providing services MassIT is now an activist IT organization Our job: build on the success of consolidation and recent IT reform Baseline Future 60 Data centers 2 Data centers 55 Desktop groups 8 Desktop groups 43 Helpdesks 9 Helpdesks 23 systems 1 system 22

24 Moving the Commonwealth Forward Government as Digital Business Invest Execute Make the best business decisions Align business and IT to identify and initiate projects Evaluate expected constituent impact and ROI Ensure ongoing business and IT alignment Procure quickly, fairly, and efficiently Implement with strong, steady oversight There are no IT projects. There are no IT projects. Protect Sustain the value of our investments and integrity of our environment Ensure consistent financial and technological support Continually work to ensure security of constituent and state information and systems 23

25 A Few Recent Accomplishments New Chief Operating Officer Prioritized small projects with fast deliverables, leveraging emerging tech and Agile methodology Expanded legal support for procurement and contract management Embraced innovation with GIO role folded into MassIT Project management oversight of 2014 phase of HIX Increased oversight of major initiatives: RMV modernization, MassTax2, UI Online Focused on ROI and likelihood of success for allocation of capital IT funds Launched first Innovation Fellows Program Created Office of Municipal & School Technology; We now offer affordable broadband connectivity to municipalities and e-rate services to schools. Created leadership role to champion partnerships that bridge the inside/outside government gap 24

26 More Strategic Investments, Stronger Oversight Rigorous business case discipline for IT initiatives CASE tool in place; automates creation of business case for proposed projects Evaluates each proposal against criteria including: o Investment grade benchmarks; likelihood of success; and expected hard and soft returns: financial and constituent impact We are better at: articulating benefits, estimating costs, and picking the right projects o Used to develop FY15 capital plan and for ongoing project health checks o Results: better oversight, shorter projects, faster return Strategic project assistance Proactive involvement in major projects RMV Modernization, UI Online, MassTax2 Major project intercession in Environmental Info & Public Access System (EIPAS) o Project proceeding in keeping with a more Agile approach Improved project oversight capability IT Portfolio Oversight Committee; Enterprise Project Management Office (HIX) 25

27 Applying Best Practices Institutionalizing lessons learned From DCF: Importance of enterprise mobility o Experience gained implementing mobile device management, enterprise-wide policies around mobility, and security for mobile o Close working relationship with HHS From HIX: Need for enterprise-wide project management function o Development of new Enterprise Project Management Office (EPMO) Assessment of all Secretariat project management offices; design of new EPMO o New EPMO to be used for Commonwealth projects going forward From EIPAS: Step into project path quickly assess & course correct 26

28 Paving the Way for Innovation Embracing opportunities for tech-enabled change across the Commonwealth Creating path to leverage cloud, mobility, social media, and data Bridging the inside/outside government tech gap Leveraging GIO and Governor s Innovation Council Engaging proactively with industry and public entities 27

29 Developing a Culture of Innovation Driving innovation at the workforce and project levels Implement high value pilots focus on the citizen experience Build critical mass around innovation Inaugural class of Innovation Fellows at work Each has an impressive background in focus area o They quickly have an impact in their area of expertise o We get targeted help to meet pressing business needs Simple goals: Deliver value faster 28

30 Driving Innovation Six in Six Six in Six (Plus One) Projects 1. Public Housing Wait List & Client Mgmt. System Applying for public housing currently entails a paper-based, location-specific process that is inefficient for constituents, advocates, and agency employees. 2. Homeless Database Pilot Establish a quality database of homeless clients to enable agencies to deliver better, more complete services through coordinated care process Data Visualization & GIS Pilot Mobile Apps Solutions Kit Procurement Competition Use GIS info for analysis and evolution of constituent services. Map GIS data with information pertinent to public housing and the state s homeless population in support of business of Dept. of Housing and Community Development. Identify ready-to-use mobile app kits that can quickly meet agency needs. Map to existing agency business needs and launch initial apps. Create a pipeline of options to give agencies a low-cost, low-effort, quick turnaround app solution. Attract small / innovative companies by working closely with VC / startup community; at the same time, meet mandate in Executive Order Lower-Cost Broadband for K-12 in Western MA 7. Free Public WiFi Combine existing wireless and physical networks to establish last mile to connect K-12 schools to fiber. Prioritize by current capabilities and price currently paid for private sector service. Recently announced at Western MA Developers Conference. Partner with municipalities to use existing network assets to bring public wifi to underserved areas. Initial focus on high population and gateway cities per HED list. Will also look at public housing sites near existing fiber. Site surveys underway 29

31 MassIT Government Innovation Competition 21 Applicants! Team Name Description Team Name Description Amida Technology Solutions Consolidates medical records Kinems Learning Games ADHD education Astra IDentity, Inc. security Lig Constitute legal empowerment Cabinet CampusTap Constituent management Recruiting (HR) MyndLift OpportunitySpace Accessibility and education Gov t space efficiency CareerVillage.org Recruiting (HR) PetSimpl Pet tracker CarKnow LLC Transportation and logistics Reserve-a-Game ScriptEd, Inc. Parks and recreation Code education for poor Dimples, Inc. Ink conservation SitterCycle.com Childcare training EdTrips School field trips Tavana LLC Bike safety Hablando con Julis Accessibility Twiage EMS Jenyta Market Digital workflow VoiceItt Accessibility

32 MassIT Government Innovation Competition Awards Ceremony 31

33 MassIT Government Innovation Competition Winners Our AstraIDentity winner, Governor Patrick, our CarKnow winner, & GIO Tony Parham at the MassChallenge Awards Ceremony AstraIDentity 32

34 Increasing Collaboration The Municipal Opportunity. More than outreach. A focus on solutions. What we are working on: IT solutions to improve muni services & local effectiveness Better connectivity (MBI), data, infrastructure, & applications Improved technology for schools How we will get it done: Deputy Commonwealth CIO leading all municipal efforts New Office of Municipal & School Technology Leveraging IT Bond Bill working with EOE Community Innovation Challenge (CIC) Grants Partnerships 33

35 Becoming Data Savvy Leverage the data deluge. Volume and velocity of data generation is unprecedented Transform data into meaningful information to o o Continually enhance services Measure effectiveness of policies & services, and inform future direction Continue to drive shift in culture from need to know to responsibility to share Looking ahead, we will plan for data from other systems, in addition to our own: o o Social media: sentiment analysis and trends Sensors: the Internet of Things 34

36 Modernizing Our Approach to Recruiting 35

37 Our Next Steps Together, foster a culture of innovation. Continue to drive excellence in project management. Collaborate productively across boundaries. Deliver value to the Commonwealth. 36

38 Thank You 37