Cleared fortakeoff. We are the unifying business force dedicated to community vitality and economic prosperity for the Greater Spokane Valley.

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1 ANNUAL REPORT N. Meadowwood Lane Liberty Lake, WA SpokaneValleyChamber.org We are the unifying business force dedicated to community vitality and economic prosperity for the Greater Spokane Valley. Cleared fortakeoff

A Letter from Leadership This year will be marked by the passion, vision, and undying desire to serve the greater good by the 715 members, the 27 Board of Directors, and the staff of 6 who continue

We remain deeply grateful for those who believe in the beauty of that vision of community vitality and economic prosperity and the hope it affords us all.

The BIG 5 for the Greater Spokane Valley, it is the heart of those we serve that continues to inspire us.

great industries, 2017 will shine bright in our eyes.

Together, we aspire to further these initiatives inspired by you and your vision for a Greater Spokane Valley.

2 A Letter from Leadership This year will be marked by the passion, vision, and undying desire to serve the greater good by the 715 members, the 27 Board of Directors, and the staff of 6 who continue to propel us to further the mission and vision of this Chamber of Commerce of 97 years. We remain deeply grateful for those who believe in the beauty of that vision of community vitality and economic prosperity and the hope it affords us all. Annual Sponsors INVESTOR MODERN ELECTRIC WATER COMPANY VISIONARY PARTNERS COMMUNITY PARTNERS Katherine Morgan As the membership and leadership alike continue to pour efforts in the strategic goals of The BIG 5 for the Greater Spokane Valley, it is the heart of those we serve that continues to inspire us. Greg Repetti From the 151 young entrepreneurs on our region s inaugural Lemonade Day Greater Spokane Valley to the manufacturers who furthered the Manufacturing Matters EXPO and one of our region s great industries, 2017 will shine bright in our eyes. We could not even begin to describe the legacy those leaders before us have left on our community, as we continue to appreciate the lives we live in this flourishing Greater Spokane Valley region. Together, we aspire to further these initiatives inspired by you and your vision for a Greater Spokane Valley. Katherine Morgan, President & CEO Greater Spokane Valley Chamber Greg Repetti, 2017 Board Chair MultiCare Valley Hospital Greater Spokane Valley Chamber Staff Katherine Morgan President & Chief Executive Officer Alissa Muñoz Business Development Manager Sue Rusnak Office Manager Anita Cramer Director of Communications Kieran Sprague Advocacy & Strategic Initiatives Coordinator Georgia Oxford Member Engagement Specialist Mamie Cary Bookkeeper Madeleine Howeiler Volunteer In 2017, the Valley Chamber organized 127 member events and programs, promoted 38 ribbon cutting celebrations and open house events, and facilitated 48 committee meetings with more than 289 volunteers. * 1 *As of Oct. 31,

2017 Board of Directors Membership by the Numbers EXECUTIVE COMMITTEE & OFFICERS MEMBER LONGEVITY Greg Repetti Chairman, MultiCare Valley Hospital Erica Young Chair Elect, Anderson, Peretti & Co.

3 2017 Board of Directors Membership by the Numbers EXECUTIVE COMMITTEE & OFFICERS MEMBER LONGEVITY Greg Repetti Chairman, MultiCare Valley Hospital Erica Young Chair Elect, Anderson, Peretti & Co., CPA s P.S. Katherine Morgan President and Chief Executive Officer, Greater Spokane Valley Chamber of Commerce Julie Van Wormer Secretary, Architects West Paul Read Treasurer, Journal of Business Kelly Fukai Vice Chair, Schweitzer Engineering Laboratories, Inc. Kevin Rasler Vice Chair, Inland Empire Paper Co. Jeff Adams Member at Large, Horizon Credit Union Ben Small Past Chair, Central Valley School District Years BOARD OF DIRECTORS Barry Baker Baker Construction & Development Inc. Belinda Caillouet STCU Dave Cox Community Colleges of Spokane Steve Florance Inland Northwest Insurance Joe Frank Greenstone Corp Kary Gibbs US Bank John Guarsico MDI Marketing Gordon Hester Kiemle & Hagood Company Todd Kiesbuy Avista Scott O Brien Providence Health Care Kevin Person Wagstaff, Inc. Bonnie Quinn QUINN Tracey St. Onge Washington Trust Bank Dave Thompson Dave s Bar & Grill Chud Wendle Hutton Settlement Denny York Fairmount Memorial Association Doug Yost Centennial Real Estate Investments > 1 yr No. of Members MEMBER COUNT AS OF OCTOBER 31, 2017 EX-OFFICIO MEMBERS (NON-VOTING) Steve Peterson Mayor, City of Liberty Lake Kevin Freeman Mayor, City of Millwood Arne Woodard Deputy Mayor, City of Spokane Valley Randy Russel Superintendent, Freeman School District Dick Denenny HUB International Northwest Spokane Valley Chamber Foundation Chair T.J. Hake Visit Spokane Kelly Shea Superintendent East Valley School District Dr. Gene Sementi Superintendent West Valley School District Cal Coblentz Spokane Valley Partners Dick Brantley Stuart Advertising Ambassador Chairman Scott King United States Air Force Fairchild AFB Will McCain Pastor, ONE Mary Kuney Spokane County Commissioner Dick Brantley Stuart Advertising Ambassador Chairman MEMBERS BY LOCATION West Plains North Idaho Liberty Lake WASHINGTON 32% 45% 2% Spokane Spokane Valley Other* 4% 13% 4% IDAHO 3 *outside of Spokane County 4

Membership by the Numbers Shopping & Specialty Retail Arts, Culture & Entertainment Professional Services 5% 17% Real Estate, Moving/Storage, Home/ Garden 11% Construction, Contractors, Engineers 8%

4 Membership by the Numbers Shopping & Specialty Retail Arts, Culture & Entertainment Professional Services 5% 17% Real Estate, Moving/Storage, Home/ Garden 11% Construction, Contractors, Engineers 8% MEMBER LISTING BY CATEGORY Manufacturing, Transportation, Industrial Lodging & Travel 6% 9% 3% 22% 11% 8% Community, Government, Education Healthcare & Senior Living Finance & Insurance Greater Spokane Valley Chamber Committees Ambassadors welcome attendees to Chamber events, attend ceremonies, and introduce new members to other member businesses. Government Action researches, educates and advocates for business on regulatory and legislative issues impacting economic prosperity our area. Business Development focuses on member engagement and retention by identifying and meeting the needs of our business members. Transportation facilitates monthly programs focusing on infrastructure needs and opportunities to bolster economic growth in the Greater Spokane Valley. Spokane Valley Chamber Foundation Board provides support and advocacy to stimulate workforce development through scholarships, leadership development, and educational programs Scholarships The Foundation Board has created and expanded our scholarship offerings, including a new scholarship for Greater Spokane Valley graduating seniors pursuing a two-year career/technical program degree in manufacturing, health sciences and construction. YTD MEMBER RETENTION 1 Year Retention 88% 78.2% The board raised $40,000 in 2017 and gave 7 scholarships totaling $20,000 to students going into CTE programs: Bryan Krogtstie Northwest HVAC Chase Blair Community Colleges of Spokane Ben Toole Community Colleges of Spokane William Leamond Oxarc Seth Higel North Idaho College Jethro Lara Community Colleges of Spokane Garrett Bongers Oxarc An additional scholarship was funded by the Liberty Lake Rotary: $1,500 Olivia Baddeley University of Washington The Sam Campbell Scholarship is for graduates pursuing degrees in business, and was created through memorial gifts honoring a former business leader. $1,000 Patricia Alvaro Gonzaga University. 5 6

Financial Picture Boosted assets by 68% year-over-year with a reserve fund of 60 days established. The Chamber continues to run debt-free the past 2 years.

5 Financial Picture Boosted assets by 68% year-over-year with a reserve fund of 60 days established. The Chamber continues to run debt-free the past 2 years. Reflections on 2017* New memberships helped nuture more new business, fortify the established business climate and build a stronger voice for advocacy for our region, increasing value to our members and the communities we serve. Grants INCOME 57% Membership Dues 3% 4% Events & Programs 36% Rent Facilities Marketing 8% 6% Other 12% Events 14% EXPENSES 60% Payroll, Contract Labor & Benefits ADVOCACY Joint-Chambers Advocacy trips to Olympia and D.C., with representatives from Eastern Washington and partnering chambers. Support for the Regulatory Accountability Act, Prop 1 to renew the sales and use option for public safety, and the Central Valley School District Construction Bond to renew a prior facilities construction bond. Chamber Forums to discuss a proposed utility tax for funding road work, and the proposed family and medical leave bill. Candidate Forums for Liberty Lake and Spokane Valley moderated by Kelly Fukai, Schweitzer Engineering Laboratories. Facilitated discussions with Congresswoman Cathy McMorris Rodgers and several business leaders regarding issues and opportunities for our region. Income as of Oct. 31, 2017 $552, Expenses as of Oct. 31, 2017 $482, BUILDING MEMBER VALUE Gem of the Valley Gala honored individuals and businesses in our Greater Spokane Valley communities and Citizen of the Year, Frank Tombari. Ongoing programming featured nationally-known speakers, adding value for our members and increasing connections through attendance. After 5 networking events at 8 sponsor locations enabled members to grow their businesses through leads and referrals. Increased The Network groups to 5. A sold-out golf tournament brought rave reviews for this annual event. The Business Showcase trade show, received record attendance. Let s Talk Shop workshops offered advice and expertise on relevant business topics at no cost for members and low cost for future members. NEED HIGH RES NURTURING BUSINESS GROWTH We welcomed 147 new members this year. 54% of these new members were from referrals. Our Chamber Champions program recognizes members who referred 5 or more new members. 38 official ribbon cutting celebrations were held to honor new businesses, relocations, anniversaries, groundbreakings, and dedications of our member businesses. 7 *As of Oct. 31,

BIG 5 Initiatives Captioned from left to right: (Left) Our Foundation board toured Spokane Community College to learn more about career-tech education.

(Right) President & CEO, Katherine Morgan, with original creator and inspiration for our BIG 5 initiatives, Greater Kansas City Chamber of Commerce Vice President, Scott Hall.

at the National Chamber of Commerce Convention in Nashville. TN.

We continued to provide information and updates about The BIG 5 to several organizations around the area. 1.

6 BIG 5 Initiatives Captioned from left to right: (Left) Our Foundation board toured Spokane Community College to learn more about career-tech education. (Center) Youth from across the Greater Spokane Valley participate in the region s first Lemonade Day to learn about entrepreneurship. (Right) President & CEO, Katherine Morgan, with original creator and inspiration for our BIG 5 initiatives, Greater Kansas City Chamber of Commerce Vice President, Scott Hall. In 2017, the Chamber was honored to share the story of the BIG 5 alongside Greater Kansas City Chamber of Commerce Vice President Scott Hall original creator and inspiration for our BIG 5 initiatives at the National Chamber of Commerce Convention in Nashville. TN. We endorsed several local events that aligned with our strategic mission and vision, and the efforts of one or more of our BIG 5 initiatives. We continued to provide information and updates about The BIG 5 to several organizations around the area. 1. GREATER LEARNING Lemonade Day, an international program, was created to teach entrepreneurship to youth. The curriculum was taught by our youth partners to over 250 local students. On May 20, 115 students opened 36 lemonade stands located throughout the Greater Spokane Valley. Mayor Rod Higgins of the City of Spokane Valley and Mayor Steve Peterson of Liberty Lake proclaimed May 20th as Lemonade Day in recognition of the event. Promoted Explore Technology, an event held at Spokane Community College where high school students learned about careers in technical and professional fields. Supported partners on behalf of new campuses at Evergreen Middle School and Greenacres, Liberty Creek and Sunrise Elementary Schools. Donations to the Spokane Valley Chamber Foundation enabled 7 students in career-technical education to receive scholarships totaling $20, GREATER GOODS We were honored to be part of the I-90 Corridor Aerospace Expo, to learn about resources and services regional manufacturers offer for the aerospace industry. Held another successful 2-day Manufacturing Matters EXPO, with exhibits, workshops and an evening reception and dinner highlighting entrepreneurial growth in Spokane and the impact of our career-tech scholarships. Participated with the Association of Washington Business bus tour to showcase the impact of our regional manufacturing industry. 3. GREATER OUTDOORS Promoted the Appleway Trail Forum, where the Department of Parks and Recreation received input from our business community on the development of the next section of the Appleway Trail. Attended and promoted the H2O Breakfast, a meeting addressing the balancing act needed to assure sufficient water supplies and river flows while promoting our region as a place to visit, live and work. 4. GREATER VISION traveled south to attend a Pullman Chamber of Commerce meeting to collaborate as a region and hear Dr. Edmund O. Schweitzer, III of SEL speak about how free enterprise and creativity produce growth. Had a display and presence at the 30th Annual Real Estate Market Forum, covering trends in real estate, construction, and the local economy in the Spokane-Kootenai-Bonner area. Continued to serve on the Hospitality Summit, a Chamber panel with GSI, speaking to our efforts to further the future of our community regarding economic development. 5. GREATER CURES Continued to network and identify opportunities to support existing progress for Greater Cures. 9 10

7 Testimonials SCHWEITZER ENGINEERING LABORATORIES, INC. MEMBER SINCE 2008 At Schweitzer Engineering Laboratories, we invent, design, and build digital products and systems that protect power grids around the world. Our technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. We are committed to delivering unmatched value in our products and services and we do this with employees who are focused on the highest levels of quality and customer service. In just over 30 years, SEL has grown from a few people working in the basement of founder Dr. Edmund O. Schweitzer, III, to a global workforce of over 5,100 employees in offices in 100 locations. We are excited to be opening the doors of our newest office in the Spokane Valley. Currently, 75 employees call the Spokane Valley home and our new space provides us plenty of room to grow. We love being a part of the Spokane Valley community. The location is phenomenal with easy access to necessary services such as the freeway and airport that allow our employees, customers, and suppliers to easily travel to our offices here and in Pullman, WA. Amazing amenities, such as restaurants, entertainment and shops. All of this is just steps away from the trails and activities along the beautiful Spokane River. All this makes the Spokane Valley a great place to do business! 11 12

SQUISHY PEANUT MARKETING, LLC, DEANNA TIEMANN MEMBER SINCE 2016, NXLEVEL GRADUATE 2012 SIMPLY NORTHWEST MEMBER SINCE 2002 Simply Northwest was founded in May of 1989 as a home-based gift basket

The business grew quickly and soon required a warehouse space for storage and assembly.

In 2011, after five years as the previous owner s retail manager, Denielle Waltermire-Stuhlmiller purchased Simply Northwest, excited to carry on the long-standing tradition of personalized service

8 SQUISHY PEANUT MARKETING, LLC, DEANNA TIEMANN MEMBER SINCE 2016, NXLEVEL GRADUATE 2012 SIMPLY NORTHWEST MEMBER SINCE 2002 Simply Northwest was founded in May of 1989 as a home-based gift basket service with the purpose of helping companies acknowledge and show appreciation for their employees and clients for a variety of occasions. The business grew quickly and soon required a warehouse space for storage and assembly. As demand rose from non-corporate clientele, opening a gift boutique in 1994 at the current location in Spokane Valley, WA was a natural next step. In 2011, after five years as the previous owner s retail manager, Denielle Waltermire-Stuhlmiller purchased Simply Northwest, excited to carry on the long-standing tradition of personalized service and attention to detail. Denielle and her team take the time to get to know you; when you request that they create something special for your clients, friends, or family, you can trust that every gift feels like it came directly from you. Simply Northwest s mission is to make gift giving easy! With convenient hours and a fullservice website for online orders, with local delivery and shipping options, you simply cannot find a better way to give unique gifts. Simply Northwest also offers printed and etched promotional items for your business or event; convention and event execution services; and in-home décor consultations. Involvement in our community is always important to Simply Northwest. Not only do we strive to showcase local goods and artists, we also give back by supporting organizations with auction donations. Simply Northwest has continued to evolve in the last few years with fresh new branding, exterior updates and a new website. With a wonderful history and a long list of incredible clients established, the new look has surely infused energy into the business and attracted new customers. Keep an eye out for our cool new van making deliveries around town! I started Squishy Peanut Marketing in May of The business allowed me to create something of my own, provide marketing services to the local area, and provide a better quality of life for my family. I decided to take the skills I used in my past positions to create a business doing the work I was successful at with previous employers. I wanted to share what I knew with other companies. Squishy Peanut Marketing provides internet marketing consulting, strategy, and training services for social media, marketing, and website content. I also host classes throughout the year that other businesses can attend to learn more about different internet marketing topics. Owning my business in the Spokane Valley has opened up opportunities for me that I didn t realize were possible. I ve met amazing people who have helped me and my business succeed and grow in every way. I have loved the people in the Spokane area since I moved here in I think the Spokane Valley provides valuable resources to tap into from every aspect of business - from other professionals, clients, meeting spaces, and more. Convenience is something I most look forward to as one doing business in the Spokane Valley. I enjoy being able to work from wherever I want and still tap into the resources that I need, like my accountant, my office supply store, and meeting my clients at my favorite local coffee shops. I m most passionate about getting to teach others how they can grow their business through internet marketing. I get so excited when clients have those ah-ha moments, and I know that they just learned how to do something new and they can see how it can help their business grow. I also do it because I want to be a positive role model for women and my son. I think it s important for young kids to see that women can be moms, business owners, and awesome all at the same time. Plus, I get to give back to my community and watch businesses succeed around me, hopefully partially because of the work I m doing. 13

2016 Marketing Opportunities Guide

2016 Marketing Opportunities Guide Engage. Enhance. Empower #YourBusinessAdvocate 1725 Eye Street, Bakersfield, CA 93301-661.327-4421 - www.bakersfieldchamber.org WELCOME The Greater Bakersfield Chamber