PROCESSING OF APPLICATIONS FOR THE ESTABLISHMENT AND OPERATION OF GAMING SITES FOR ELECTRONIC, BINGO AND POKER GAMES (EXCLUDING LAND-BASED CASINOS)

Transcription

1 PROCESSING OF APPLICATIONS FOR THE ESTABLISHMENT AND OPERATION OF GAMING SITES FOR ELECTRONIC, BINGO AND POKER GAMES (EXCLUDING LAND-BASED CASINOS) I. Responsible Unit/Department Remote Gaming Unit (RGU), Gaming Licensing and Development Department (GLDD) II. Schedule of Availability of Service Mondays to Fridays, from 9:00 am to 6:00 pm III. Who May Apply? Corporation Must qualify based on PAGCOR s standard probity check for Operator suitability and compliance with the submission of applicant requirements enumerated below IV. What are the Fees? The following are the application, inspection, processing and approval fees, as applicable. These fees are non-refundable. Gaming Activity Application Fee Inspection Fee Processing Fee Approval Fee Electronic Games (InstaWin) PhP250,000.0 n/a Bingo Games (Traditional Bingo and/or Electronic Bingo) Php250, n/a MSW Sports Betting Terminals Poker Games (Poker clubs outside Casino premises) n/a PhP 20, (for Sports Bars only) PhP 5, n/a PhP2, PhP 20, PhP 30, PhP 950,

2 For approved applications, the Operator will be required to post the following Performance Cash Deposit/Cash Bond and/or Initial Betting Credit for each game offering prior to start of operations. These are refundable upon cessation of operations. Gaming Activity Game Offering Performance Cash Deposit/ Cash Bond Initial Betting Credit Where to Post Electronic Games InstaWin PhP 500, PhP 250, IEST Bingo Games Traditional Bingo PhP 1,000, n/a PAGCOR - FTD Electronic Bingo (ebingo) PhP 1,500,00.00 n/a PAGCOR - FTD Sports Betting MegaSportsWorld (MSW) Sports Betting n/a n/a n/a Poker Games Poker PhP 3 Million - NCR PhP 1 Million - non-ncr n/a PAGCOR - FTD V. What are the Requirements? 1. Site Location Criteria / Requirements a. City or Municipal Council Resolution allowing the establishment and operation of proposed gaming activity in proposed site location. b. Must satisfy any LGU resolution on specific guidelines on the establishment of the gaming activity. The Applicant s compliance with said guidelines does not dispense with its fulfillment of PAGCOR s requirements. c. No standalone gaming site shall be allowed. 2

3 d. Type of Establishments / Areas where gaming activity may be located: Electronic Games Gaming Activity Type of Establishment/Area 1. Hotel - an establishment, building or complex providing accommodations, meals, leisure, rest and recreation services for travelers and tourist. Gaming sites can only be located inside the building or within the same complex/premises of three (3)- star hotels and resorts accredited by the Department of Tourism authorized by PAGCOR and by the local government unit concerned. 2. Resort a place to which people frequently or generally go for relaxation or pleasure especially one providing rest and recreation facilities for vacationers. Bingo Games 3. Mall a large building or series of connected buildings containing a variety of retail stores, restaurants and/ or shops offering sales, leisure and entertainment services to customers, operating as a controlled or secured business/commercial establishment. The mall may be a complex where its premises include non-connected annex(s). 4. Arcade commercial building or a confined compound or complex with at least five (5) establishments (including the gaming site) with a variety of retail stores, restaurants and/or shops offering sales, leisure and entertainment services to customers. Poker Games 5. Commercial Building address must be classified by LGU Zoning Body as commercial Building; not located beside or across residential house (s) particularly the informal settler dwelling(s) and with at most three (3) establishments providing commercial services. MSW Sports Betting Inside PAGCOR-operated and licensed gaming establishments (e.g. Gaming sites for electronic games, bingo games and poker games, VIP Clubs, SM arcades, casinos) or Sports Bars. 3

4 e. Distance Restrictions Type of Gaming Establishment Gaming Site (Electronic Games) Gaming Site (Bingo Games) MSW Sports Betting Terminals (inside Sports Bar) Gaming Site (Poker Games), i.e. Poker Clubs From Schools & Places of Worship, Cockpits, Horse-racing Outlets, Public Markets, Informal Settlers, and Resettlement Areas At least 300m radial distance At least 200m radial distance From another Gaming Establishment At least 1 km radial distance, except when gaming sites are located in a highly urbanized city or municipality where the distance requirement is at least 500m At least 5 kilometers from another Poker Club; Not less than 1 kilometer from another gaming establishment e. 1 Exception to Distance Restrictions The above distance restrictions shall not apply to malls or arcades and three (3)-star hotels and resorts accredited by the Department of Tourism authorized by PAGCOR and by the local government unit concerned. f. Floor area must be sufficient to accommodate the following minimum number of terminals / tables: Gaming Activity Minimum number of terminals / machines / tables Ratio on space per terminal / machine / table (excluding common areas) Gaming Site (Electronic Games) 25 terminals NCR; 20 terminals outside NCR 3 sqm is to 1 terminal Gaming Site (Bingo Games) 70 ebingo machines NCR and 50 ebingo machines outside NCR for electronic bingo 4 sqm is to 1 ebingo machine 150 seated players for traditional bingo 1.5 sqm is to 1 seated player MSW Sports Betting Terminals 1 betting terminal 4 sqm is to 1 terminal Gaming Site (Poker Games) 4 tables 10 sqm is to 1 table 4

5 2. Applicant Requirements I. For Corporations a) Company Profile b) SEC Registration c) Articles of Incorporation, By-Laws and latest General Information Sheet (GIS) duly stamped received by SEC: 1. Articles of Incorporation must show that gaming is one of its primary purposes of business; if secondary purpose, a copy of the Board's Ratificatory Vote on the same should be submitted; 2. Foreign ownership, if any, must comply with the Regular Foreign Negative List B of the Foreign Investment Acts of 1991 B69 (R.A. No. 7042, as amended by R.A. No. 8179); 3. If a stockholder is also a corporation, a copy of the Articles of Incorporation and latest GIS of said corporation should likewise be submitted; 4. Authorized Capital Stock of at least FIVE MILLION PESOS (PhP5,000,000.00), with paid-up capital of at least THREE MILLION PESOS (PhP3,000,000.00) d) Original bank certification [must have a minimum of THREE MILLION PESOS (PhP3,000,000.00)] per game offering under the Applicant company's name e) Copy of ITR of the company (duly filed with the BIR) for the previous year for existing incorporated corporation f) Written disclosure of the description of any of the following events that occurred during the past five (5) years up to the latest date that are material to an evaluation of the ability or integrity of any director of shareholder of the Applicant: 1. Any bankruptcy petition filed by or against any business of which such person was a director or shareholder either at the time of the bankruptcy or within two years prior to that time; 2. Any conviction by final judgment, including the nature of the offense, in a criminal proceeding, domestic or foreign, or being subject to a pending criminal proceeding, domestic or foreign, excluding traffic violations and other minor offenses; 3. Being subject to any order, judgment, or decree, not subsequently reversed, suspended or vacated, of any court of competent jurisdiction, domestic or foreign, permanently or temporarily enjoining, barring, suspending, or otherwise limiting his involvement in any type of business of gaming activities; and 4. Being found by a domestic or foreign court of competent jurisdiction (in a civil action), PAGCOR, or a domestic regulatory organization to have violated gaming law or regulation, and the judgment has not been reversed, suspended, or vacated g) Written disclosure of relatives in PAGCOR or other government agencies up to the 4 th civil degree of consanguinity or affinity h) Sworn undertaking that Applicant will abide by existing labor laws, including regularizing all contractual employees working for more than six (6) months and the payment of minimum wages and the benefits mandated under labor laws i) Sworn certification that the gaming site has complied with the required Performance Cash Deposit and Initial Betting Fund, as applicable. II. For each Member of the Board of Directors Duly accomplished and notarized Personal Disclosure Statement (PDS) form to be sent together with enclosures in a sealed brown envelope marked CONFIDENTIAL PDS addressed to: 5

6 Senior Manager, RGU Gaming Licensing and Development Department 3 rd Floor PAGCOR House, 1330 Roxas Boulevard, Ermita, Manila Enclosures with the PDS form are the following: 1. For Filipino citizens and foreign residents: copy of ITR (duly filed with the BIR) for the previous year; or 2. For non-resident foreigners: copy of valid passport III. Other Documentary Requirements a) For MSW Sports Betting Applicants, Memorandum of Agreement with Orient Capital Ventures Inc. (OCVI) IV. How to proceed with the Application for a Gaming License (GL) / Certificate of Registration (CoR) 1. Gaming License (Electronic Games) InstaWin Step Applicant Service Provider / PAGCOR-GLDD Duration of Activity Person in Charge APPLICATION PROCEDURES 1. Download Part I of the Application Form including 5 minutes Criteria/Requirements for a Gaming Site from Electronic Gaming and Poker link of the Regulatory page of the PAGCOR website (www. pagcor.ph). 2. the duly accomplished Part I of Application Form including the location map of the proposed site to gldd.rgulicensing@pagcor.ph. Desktop review of distances to nearest school, place of worship, cockpit, horse-racing outlet, public market, informal settlers and resettlement area and all gaming sites that are operational, approved but not yet operational or have complied with Part I of the Application Form, based on location maps, geodetic engineer certification and list of tenants submitted by applicant. If proposed location of site is found to be suitable, to qualified Applicant s official address the Part II of Application Form and advise the Applicant to proceed with it. Part I of Application Form shall be valid within six (6) months from date of advice, subject to Applicant s compliance with the submission of complete LGU and other documentary requirements. If proposed location of site is not acceptable, the application is rejected. GLDD / 6

7 3. the duly accomplished Part II of Application Form including the City/Municipal Council Resolution to (or thru Service Providers) Note: If slots are available based on annual maximum cap, Part I of Application Form shall be processed. If annual quota has been met, applications shall be queued. Receive and check completeness of application form and its attached LGU document/s. Reject application if documents are incomplete, or if another application within the area is found compliant with the First to complete requirements, first to be recommended policy based on the date of required LGU documents. If documents are found in order, advise Applicant to proceed with payment of applicable fees and submission of other documentary requirements. Endorse qualified Part II of Application Form to the Service Provider of the intended game offering for other application procedures (e.g. payment of fees, conduct of site inspection). GLDD 4. Pay Application Fee (of Php250,000.00) Receive payment; Issue acknowledgment receipt; Forward payment and transmits details to PAGCOR Receive copy of payment documents Receive payment and issue Official Receipt 30 minutes Within 1 business day 30 minutes (for cash payment) 3 business days (for clearing of check payments) PAGCOR-FTD 5. Submit complete Applicant s documentary requirements Receive and check complete Applicant s documentary requirements 1 business day 7

8 6. Schedule the site inspection upon compliance with the submission of Part II and its attached LGU document/s, Applicant s documentary requirements and payment of applicable fees. Advise the Applicant of the date of inspection through its official address. NOTE: Site inspection date is within 14 days from receipt of complete Applicant s documentary requirements and payment of applicable fees 7. Allow/assist PAGCOR personnel in the site inspection. Conduct site inspection to verify compliance to site requirements. 1 business day PAGCOR Authorized Team Prepare site inspection report. Review site inspection report 8. Advise Applicant if site is compliant or non-compliant through the Evaluation section of the Application Form Part II. 1 business day 9. Prepare and submit concept renderings of proposed site and floor layout NOTE: For non-compliant site, application process ends here. Evaluate compliance to Gaming Site set-up based on floor lay-out. NOTE: Service Provider may guide applicant in concept renderings preparation Within 2 business days from receipt of Applicant s floor layout / initial concept renderings 10. * *Applications with complete documents received and applicable fees paid will be processed and submitted within 3 business days GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor 8

9 APPROVAL /DISAPPROVAL PROCEDURES 11. Prepare and transmit the Gaming License to the Office of the President and COO for signature or from receipt of the Copy of Board Approval GLDD Department Head/ SM SM Ma. Perpetua Theresa G. Flor Transmit letter of regrets to applicant if application is denied 12. Transmit electronic Notice of Approval and copy of Gaming License to Operator END OF APPLICATION PROCESS 2. Gaming License (Bingo Games) Traditional Bingo and Electronic Bingo (ebingo) from date of receipt of the signed Gaming License from the Office of the COO GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor GLDD - Step Applicant Service Provider / PAGCOR-GLDD Duration of Activity Person in Charge APPLICATION PROCEDURES 1. Download Part I of the Application Form including Criteria/Requirements for a Gaming Site from Electronic Gaming and Poker link of the Regulatory page of the PAGCOR website (www. pagcor.ph) 5 minutes 2. the duly accomplished Part I of Application Form including the location map of the proposed site to gldd.rgulicensing@pagcor.ph. Desktop review of-distances to nearest school, place of worship, cockpit, horse-racing outlet, public market, informal settlers and resettlement area and all gaming sites that are operational, approved but not yet operational or have complied with Part I of the Application Form based on location maps, geodetic engineer certification and list of tenants submitted by applicant. If proposed location of site is found to be suitable, to qualified Applicant s official address the Part II of Application Form and advise the Applicant to proceed with it. Part I of Application Form shall be valid within six (6) months from date of advice, subject to Applicant s compliance with the submission of complete LGU and other documentary requirements GLDD RA Dennis Macalintal/ ARO Alan Martinez 9

10 If proposed location of site is not acceptable, the application is rejected. Note: If slots are available based on annual maximum cap, Part I of Application Form shall be processed. If annual quota has been met, applications shall be queued. 3. the duly accomplished Part II of Application Form including the City/Municipal Council Resolution to gldd.rgulicensing@pagcor.ph. Receive and check completeness of application form and its attached LGU document/s. Reject application if documents are incomplete, or if another application within the area is found compliant with the First to complete requirements, first to be recommended policy based on the date of required LGU documents. If documents are found in order, advise Applicant to proceed with payment of applicable fees and submission of other documentary requirements. GLDD RA Dennis Macalintal 4. Pay Application Fee of ( (PhP250,000.00) Receive copy of payment documents 1 business day GLDD RA Dennis Macalintal/ Receive payment and issue Official Receipt 30 minutes (for cash payment) PAGCOR-FTD 5. Submit complete Applicant s documentary requirements Receive and check complete Applicant s documentary requirements Schedule the site inspection upon compliance with the submission of Part II and its attached LGU document/s, Applicant s documentary requirements and payment of applicable fees. Advise the Applicant of the date of inspection through his/her official address. 3 business days (for clearing of check payments) 1 business day GLDD RA Dennis Macalintal GLDD- / RA Dennis Macalintal 10

11 NOTE: Site Inspection date is within 14 days from receipt of complete Applicant s documentary requirements and payment of applicable fees 7. Allow/assist PAGCOR personnel in the site inspection Conduct site inspection to verify compliance to site requirements. 1 business day PAGCOR Authorized Team 8. Prepare and submit concept renderings of proposed site and floor layout Prepare site inspection report. Review site inspection report Advise Applicant if site is compliant or non-compliant through the Evaluation section of the Application Form Part II. NOTE: For non-compliant site, application process ends here. 9. Evaluate compliance to gaming site set-up based on floor lay-out. Note: GLDD may guide applicant in concept renderings preparation 10. Recommend to the PAGCOR Board the approval of qualified application. Or Return to the concerned Applicant if with insufficient requirements. 1 business day GLDD RA Dennis Macalintal Within 2 business days from receipt of Applicant s floor layout / concept renderings * *Applications with complete documents received and applicable fees paid will be processed and submitted within 3 business days GLDD RA Dennis Macalintal GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor/ RA Dennis Macalintal APPROVAL/DISAPPROVAL PROCEDURES 11. Prepare and transmit the Gaming License to the Office of the President and COO for signature or Issue letter of regrets to applicant if application is denied from receipt of copy of Board Approval GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor / ARO Alan Martinez O F A Transmit electronic Notice of Approval and copy of Gaming License to Operator from date of receipt of the signed Gaming License from the office of the COO GLDD - ARO Alan Martinez 11

12 3. CoR - MSW Sports Betting END OF APPLICATION PROCESS Step Applicant Service Provider / PAGCOR-GLDD Duration of Activity Person in Charge APPLICATION PROCEDURESION PROCEDURES 1. Download Part I of the Application Form including Criteria/Requirements for a Gaming Site from Electronic Gaming and Poker link of the Regulatory page of the PAGCOR website (www. pagcor.ph) Use of Part I Application Form shall apply to MSW applications only for Sports Bar as proposed betting outlet location; If co-located inside PAGCOR-authorized gaming sites, there is no need to accomplish Part I of the Application Form. Instead, the Application for the Operations of Megasportsworld Sports Betting Terminals Form will be used. 2. Submit the duly accomplished Part I of Application Form including the location map of the proposed site. 3. Submit the following or to gldd.rgulicensing@pagcor.ph I. For Sports Bar: a) Duly accomplished Part II of Application Form b) City/Municipal Council Resolution Desktop review of -distances to nearest school, place of worship, cockpit, horse-racing outlet, public market, informal settlers and resettlement area and all gaming sites which are operational, or approved but not yet operational If proposed location of site is found to be suitable, issue to OCVI the Part II of Application Form and advise to proceed with it. If proposed location of site is not acceptable, the application is rejected. Receive and check completeness of application form and its attached LGU document/s. Reject application if documents are incomplete. If documents are found in order, advise Applicant to proceed with payment of applicable fees and submission of other documentary requirements. 5 minutes GLDD - / GLDD - 12

13 II. For host-gaming sites: a) Duly accomplished Application for the Operations of MSW Sports Betting Terminals Form b) Valid Business Permit of the host-gaming site c) Negotiated terms of lease or letter of concurrence for land-based casinos, VIP Clubs and SM Arcades, as applicable. 4. Pay processing fee of PhP5,000.00, and for proposed betting outlet in sports bars, an Inspection Fee of P20, Receive copy of payment documents Receive payment and issue Official Receipt 1 business day 30 minutes (for cash payment) GLDD PAGCOR-FTD (Payment of applicable fees is NOT an assurance of approval of the proposed betting outlet). 3 business days (for clearing of check payments) 5. Schedule the site inspection upon compliance with the submission of Part II and its attached LGU document/s. (For Sports Bars only; no site inspection shall be conducted for proposed host-gaming sites.) 6. Advise OCVI of the date of inspection NOTE: Site Inspection date is within 14 days from receipt of complete Applicant s documentary requirements and payment of applicable fees 7. Allow/assist PAGCOR personnel in the site inspection Conduct site inspection to verify compliance to site requirements Prepare site inspection report Review of site inspection report 3 business days 3 business days from receipt of complete documentary requirements and payment of applicable fees 1 business day PAGCOR Authorized Team GLDD / GLDD / GLDD / / SM Ma. Perpetua Theresa G. Flor 8. Advise OCVI if site is compliant or non-compliant to the requirements. NOTE: For non-compliant site, application process ends here. 1 business day GLDD / 13

14 9. Prepare and submit renderings of proposed betting outlet and floor layout. Evaluate compliance to betting outlet set-up based on floor lay-out 10. Recommend to the PAGCOR Board the approval of qualified application. APPROVAL/DISAPPROVAL PROCESS 11. Prepare and transmit the Certificate of Registration (CoR) to the Office of the President and COO for signature or Issue letter of regrets to applicant if application is denied 12. Transmit electronic Notice of Approval and copy of CoR to Operator END OF APPLICATION PROCESS Within 2 business days from receipt of floor layout / renderings 3* *Applications with complete documents received and applicable fees paid 3 will be processed and submitted within 3 business days from receipt of copy of Board Approval from date of receipt of the signed CoR from the office of the COO GLDD / GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor/ / GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor/ / GLDD 4. Gaming License (Poker Games) Step Applicant Service Provider / PAGCOR-GLDD Duration of Activity Person in Charge APPLICATION AND EVALUATION PROCEDURES 1. Download Part I of the Application Form including Criteria/Requirements for a Gaming Site from Electronic Gaming and Poker link of the Regulatory page of the PAGCOR website (www. pagcor.ph) 5 minutes 14

15 2. the duly accomplished Part I of Application Form including the location map of the proposed site to gldd.rgulicensing@pagcor.ph. 3. the duly accomplished Part II of Application Form including any of the following to gldd.rgulicensing@pagcor.ph a) City/Municipal Council Resolution; or b) Letter of consent from the Mayor and copy of duly received application with the City/ Municipal Council. Desktop review of distances to nearest school, place of worship and all gaming sites which are operational, approved but not yet operational or have complied with Part I of the Application Form, based on location maps and list of tenants submitted by applicant. If proposed location of site is found to be suitable, to qualified Applicant s official address the Part II of Application Form and advise the Applicant to proceed with it. Part I of Application Form shall be valid within six (6) months from date of advice, subject to Applicant s compliance with the submission of complete LGU and other documentary requirements. If proposed location of site is not acceptable, the application is rejected. Receive and check completeness of application form and its attached LGU document/s. Reject application if documents are incomplete, or if another application within the area is found compliant with the First to complete requirements, first to be recommended policy based on the date of required LGU documents. If documents are found in order, advise Applicant to proceed with payment of applicable fees and submission of other documentary requirements. GLDD / GLDD 4. Pay Application and Inspection Fees (total of PhP22,500) Receive copy of payment documents 1 business day GLDD / Receive payment and issue Official Receipt 30 minutes (for cash payment) PAGCOR-FTD 5. Submit complete Applicant s documentary requirements Receive and check complete Applicant s documentary requirements 3 business days (for clearing of check payments) 1 business day GLDD 15

16 6. Schedule the site inspection upon compliance with the submission of Part II and its attached LGU document/s, Applicant s documentary requirements and payment of applicable fees. GLDD - / Advise the Applicant of the date of inspection through his/her official address. 7. Allow/assist PAGCOR-GLDD personnel in the site inspection NOTE: Site Inspection date is within 14 days from receipt of complete Applicant s documentary requirements and payment of applicable fees Conduct site inspection to verify compliance to site requirements. Prepare site inspection report. Review site inspection report 8. Advise Applicant if site is compliant or non-compliant through the Evaluation section of the Application Form Part II. 1 business day GLDD - / SM Ma. Perpetua Theresa G. Flor / 1 business day GLDD / NOTE: For non-compliant site, application process ends here. 9. Prepare and submit concept renderings of proposed site and floor layout Evaluate compliance to gaming site set-up based on floor lay-out. Note: GLDD may guide applicant in concept renderings preparation Within 2 business days from receipt of Applicant s floor layout / concept renderings GLDD / / 10. Advise Applicant to pay Processing Fee Within 2 business day GLDD / 11. Pay Processing Fee of PhP 30, at PAGCOR s FTD Cashier Receive copy of payment documents 1 business day GLDD / / Receive payment and Issue Official Receipt 30 minutes (for cash payment) PAGCOR-FTD (Payment of applicable fees is NOT an assurance of approval of the proposed gaming site). 3 business days (for clearing of check payment) 16

17 12. Recommend to the PAGCOR Board the approval of qualified application. APPROVAL/DISAPPROVAL PROCEDURES 13. Prepare and transmit the Gaming License to the Office of the President and COO for signature Issue letter of regrets to applicant if application is denied 14. Transmit electronic Notice of Approval and copy of Gaming Licenseto Operator or END OF APPLICATION PROCESS * *Applications with complete documents received and applicable fees paid will be processed and submitted within 3 business days from receipt of copy of Board Approval from date of receipt of the signed Gaming License from the office of the COO GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor/ / GLDD - Department Head/ SM Ma. Perpetua Theresa G. Flor/ / GLDD NOTE: Upon approval of application the following shall be undertaken prior to commencement of operations: - The Operator shall set-up the gaming site following the guidelines/specifications and shall undertake completion of other pre-operating requirements as prescribed in the Gaming License and Gaming Site Regulatory Manuals, e.g. hiring of its personnel, obtaining Business Permit, posting of Performance Cash Deposits/Cash Bonds, etc. - GLDD shall monitor progress of site/terminal set-up and conduct compliance verification on the same, including submission of pre-operating documentary requirements. - Upon compliance with the pre-ops requirements and conduct of site testing on electronic systems and terminals or machines, the operator submits the necessary forms, test results and target date of commencement of operations. 17

18 Acronyms: GLDD - Gaming Licensing and Development Department COR - Certificate of Registration FTD - Finance and Treasury Department GEL - Gaming Employment License RGU - Remote Gaming Unit COO - Chief Operating Officer IEST - Inter-active Entertainment Solutions Technologies, Inc. SM - Senior Manager, GLDD - RGU OCVI - Orient Capital Ventures, Inc. SRO - Senior Regulatory Officer MSW - MegaSportsWorld ARO - Assistant Regulatory Officer GL - Gaming License RA - Regulatory Assistant VI. How to Contact GLDD and the other Service Providers? Service Provider Contact Persons Contact Nos. Address GLDD RGU Gaming Activity: Electronic Games (InstaWin) Poker Games MegaSportsWorld (MSW) SM Ma. Perpetua Theresa G. Flor local local 336 Ma.PerpetuaTheresa.Flor@pagcor.ph Gldd.RGULicensing@pagcor.ph Merlie.Rubin@pagcor.ph Connie.Valmadrid@pagcor.ph Gldd.RGULicensing@pagcor.ph Bingo Games (Traditional Bingo / Electronic Bingo) RA Dennis Macalintal ARO Alan Martinez local local 314 Merlie.Rubin@pagcor.ph Alan.Martinez@pagcor.ph Dennis.Macalintal@pagcor.ph Gldd.RGULicensing@pagcor.ph Interactive Entertainment Solutions Technology Inc. (IEST) - for InstaWin Mr. Mark Allan de Ungria Mr. Jay Martin Pajarin (IEST Rollout Team) local local 822 medeungria@iest.com.ph jay.pajarin@iest.com.ph Orient Capital Ventures, Inc. (OCVI) - for MSW sports betting Ms. Kristel Catral (OCVI Rollout Team) local 8504 Kristel.Catral@megasportsworld.com 18

19 VII. Feedback and Redress Mechanism We will be interested to know how we have served your needs. Please feel free to do any of the following: Fill out the Feedback form (available at GLDD office) and drop it inside our FEEDBACK Drop Box located at the entrance of the GLDD office at the 3 rd Floor of the PAGCOR House OR Call or send your feedback online thru : Telephone Number Address Remote Gaming Unit - for Gaming Site Applications - Electronic Games (InstaWin) - Bingo Games (Traditional Bingo / Electronic Bingo) - Poker Games (i.e. Poker clubs) - for MSW Applications or local 354, or 314 Ma.PerpetuaTheresa.Flor@pagcor.ph or Merlie.Rubin@pagcor.ph or Gldd.RGULicensing@pagcor.ph THANK YOU! 19