Open Disclosure What s it about? Encouraging open and effective communication with patients. Acknowledging that adverse events causing harm occur. Saying sorry to the patient for any harm suffered during his/her care. Determining what happened. Learning from the event and trying to prevent it from happening again. Supporting the patients in your care, families and staff if something goes wrong. Shifting organizational cultures from blame to improvement. Making the health system safer.
Something not right with your patients care? Don t keep them in the dark. Your organization has a disclosure policy that will guide you as you tell them: What happened. That you re sorry it hasn t turned out right for them. What you re going to do to try to stop the same thing from happening to someone else. Help them get on with their life.
Open Disclosure It s about... Talking openly with your patients about their care. Telling your team if a patient has been harmed or experienced an unanticipated outcome. Saying sorry to a patient if he or she has been hurt rather than helped. Being there for your work colleagues if they re involved in an adverse event. Looking for causes and solutions rather than blaming individuals.
Have you been involved in an adverse event? Upset? Angry? Worried? Don t shut it in. Talk to the team involved with the care and your manager. Support is also available through your Employee and Family Assistance Program representative, the Physician and Family Support Program (AMA), and/or your professional association.
Available from the Health Quality Council of Alberta Disclosure Posters Open Disclosure Something not right with your patients care? What s it about? Encouraging open and effective communication with patients. Acknowledging that adverse events causing harm occur. Saying sorry to the patient for any harm suffered during his/her care. Determining what happened. Learning from the event and trying to prevent it from happening again. Supporting the patients in your care, families and staff if something goes wrong. Shifting organizational cultures from blame to improvement. Making the health system safer. Don t keep them in the dark. Your organization has a disclosure policy that will guide you as you tell them: What happened. That you re sorry it hasn t turned out right for them. What you re going to do to try to stop the same thing from happening to someone else. Help them get on with their life. Open Disclosure Have you been involved in an adverse event? Upset? Angry? Worried? It s about... Talking openly with your patients about their care. Telling your team if a patient has been harmed or experienced an unanticipated outcome. Saying sorry to a patient if he or she has been hurt rather than helped. Being there for your work colleagues if they re involved in an adverse event. Looking for causes and solutions rather than blaming individuals. Don t shut it in. Talk to the team involved with the care and your manager. Support is also available through your Employee and Family Assistance Program representative, the Physician and Family Support Program (AMA), and/or your professional association. For more information on how you and your organization can access these posters, please contact the Health Quality Council of Alberta at (403) 297-8162 or visit.