Customer Feedback Summary Of 380 customers surveyed, 81 responded Communication 86% Problem Resolution 88% Service Quality 85% Service Technician 95% Service Technician Knowledge 91% Technician Cleanliness 97% Work Done Right 87% Likely to Recommend 85% Recent Reviews & Published Comments Billy D. Joaquin, TX Jan 03, 2018 Teddy B. Jefferson, TX Dec 27, 2017 The guys can't seem to get their stuff straight. They call wanting me to sign up service and they won't send me any info about the service. Then they sent a technition without my approval and tried to charge me the service. What a cluster #@%^*&$# Would not do business again. Michael C. Dec 27, 2017 These good folks take better care of our water filtration needs than I do myself! I recommend them highly! Page 1 of 6
Russell C. Bossier City, LA Nov 02, 2017 Ronald B. Natchitoches, LA Oct 22, 2017 Denny J. Carthage, TX Oct 20, 2017 Mona F. Oct 20, 2017 Steve G. Gary, TX Jul 28, 2017 Angela C. Natchitoches, LA Jul 27, 2017 I purchased a RainSoft water treatment system from Tri-State power & Air in 2008. I have been very pleased with the system's permance and the prompt professional service I have received from Tri-State. I would not hesitate to recommend them to all of my friends. Ok. This past week I recommended Tri-State to a gentleman. A little story I like to tell is as follows. I called Tri-State, and the salesman came in just a couple of days. They installed my unit on Thursday and hooked up the plumbing. The electricians came on Friday and got everything wired and the switch... It was a good feeling to have a professional come in and do all the work me. I had another company in another part of the country and was not always able to talk to a professional person. They are professional. As with all workers, some are better than others. Most of the time they are punctual, professional and kind. I would recommend them to anyone. Great service. Page 2 of 6
Paul S. May 09, 2017 James B. El Dorado, AR Mar 30, 2017 Mike J. Longview, TX Mar 23, 2017 Benny H. Feb 24, 2017 Martha A. Princeton, LA Feb 24, 2017 We are very pleased with our continuing relationship with Tri-State Water, Power & Air, ever since they installed our RainSoft water treatment system back in 2006. Scheduler out of Missouri was very accommodating. The technician who came to do the service was knowledgeable and good. The only issue was that he left the reverse osmosis setting on backwash when he left after putting in a new membrane. I caught it and changed it a couple of days later, but it could have been an issue. Great outfit all around! I have been very disappointed in every aspect of my rainsoft system, from the initial sales man that sold it to me, to poor quality of the unit, to the unprofessional and rude service techs. Rainsoft/Tri- State Water is one of the worst companies that I have ever had this displeasure of dealing with. Tri-State Water, Power and & Air are great at keeping my generator operational. I have on two occasions had the generator kick on due to bad weather. While everyone else was in the dark, I enjoyed light and comt. Thank you Tri-State Water a great product and service. Page 3 of 6
Christopher B. Texarkana, TX Dec 24, 2016 Calvin S. Texarkana, TX Oct 02, 2016 Kevin S. Ogden, AR Sep 27, 2016 Larry B. Carthage, TX Sep 26, 2016 Paul S. Sep 19, 2016 Bruce D. Troup, TX Sep 19, 2016 I love the system the removal of bacteria and the money you will save in Washing cloths and showering With your help I now have piece of mind during storms/weather conditions. It's expensive but it's worth it. They do good services. Very Good! Both the service and products are quite expensive, but in the long run, it is worth it. Unit permance is outstanding, in service 3 years with no issues! Page 4 of 6
Stephen K. Benton, LA Sep 14, 2016 Ronnie P. Winnsboro, TX Sep 14, 2016 Virgil S. Little Rock, AR Aug 28, 2016 Mar 22, 2016 John P. Searcy, AR Mar 21, 2016 Mar 16, 2016 Mar 16, 2016 Tri-State Water, Power and Air was the least expensive of all the ones that I looked at. They were here when they said they would be. Installed my generator in one day. They did a really good job. My generator has more than paid itself since they installed it. My generator runs my whole house plus... Our over all experience has been great, it sure has made a big difference in the taste of our water! Bee you could not even drink our water, but now everybody tell's us how great our water taste. Great service!!!!virgil Stone All workmen that was here were knowledge and did there job wel had a minor problem (battery). thought it would take a couple of days. Serviceman apologized because it took him three hours to get there. Now that is service! I am glad they come out and do a yearly maintenance checkup. Chad B did an excellent job. My husband had passed away a week bee this scheduled maintenance check up and he had always been the one who took care of everything. This was my 1st time to have the maintenance checkup and I didn't know anything about it. Chad was very nice and explained everything... Page 5 of 6
Jan 25, 2016 Jan 25, 2016 Jan 25, 2016 I heard about them through Tri-State. I have a Tri- State generator, and I love it! Every time I've dealt with them, they've been really professional, from the sale to the install and anytime I needed someone to come out and check the machine. The tech who came out provided exceptional service. Page 6 of 6