Prime Enrollees Consumer Watch Bavaria Meddac 17 Defense Health Cost Assessment & Program Evaluation Bavaria Meddac: Sample size-1,549 Response rate-8.5% Source: Health Care Survey of DoD Beneficiaries Inside Consumer Watch TRICARE Consumer Watch shows what at your MTF say aout their healthcare in the Health Care Survey of DoD Beneficiaries (HCSDB). Every quarter, a representative sample of TRICARE eneficiaries are asked aout their care in the last 12 months. Responses are adjusted for age and health status. Results from 15 to 17 are reported here. Starting in 13, results include scores from surveys fielded in only three quarters. The survey for quarter four was canceled as a result of sequestration. The HCSDB includes questions from the Consumer Assessment of Healthcare Providers and Systems (CAHPS), a survey designed to help consumers choose among health plans. data, from the National Committee for Quality Assurance (NCQA) for 15, are used in calculating s. a Significantly exceeds (p<.5). Significantly falls short of (p<.5). See appendix for tale data. Health Care Figure 1: Health Care Rating 74 59ᵇ 62 64 were asked to rate their healthcare from to 1, where is worst and 1 is est. Figure 1 shows the percentage who rated their healthcare 8 or aove for each of the following time periods: 15, 16, and 17. Laels refer to the year a survey was fielded. Numers in red italics are significantly different from the (p<.5). Health care ratings depend on things like access to care, and how patients get along with the doctors, nurses, and other care providers who treat them. Health Plan Figure 2: Health Plan Rating 58 59 were asked to rate their health plan from to 1, where is worst and 1 is est. Figure 2 shows the percentage who rated their plan 8 or aove for each reporting period. Health plan ratings depend on access to care and how the plan handles things like claims, referrals and customer complaints. Personal Provider 67 who have a personal provider were asked to rate their personal provider from to 1, where is worst and 1 is est. Figure 3 shows the percentage who rated their doctor 8 or aove for each reporting period. Personal doctor ratings depend on how the patient gets along with the one doctor responsile for their asic care. Specialist Figure 3: Personal Provider Rating 82 ᵇ 64ᵇ 73 Enrollees who have consulted specialist physicians were asked to rate from to 1 the specialist they had seen most in the previous 12 months. Figure 4 shows the proportion of enrollees who rated their specialist 8 or aove for each reporting period. Specialist ratings depend on eneficiaries access to doctors with the special skills they need. Figure 4: Specialist Rating 81 82 72 72 1
Bavaria Meddac 17 Health Care Topics Health Care Topics scores average together results for related questions. Each score is the percentage who usually or always got treatment they wanted or had no prolem getting a desired service. 9 7 5 Figure 5: Access Composites Getting needed care Getting care quickly 86 84 Figure 5 (Access Composites) includes the composites Getting needed care and Getting care quickly. Scores in Getting needed care are ased on getting referral to a specialist and getting needed treatments. Getting care quickly scores concern how long patients wait for an appointment or urgent care. Figure 6 (Doctor s Communication) includes the composite for How well doctors communicate. Scores in How well doctors communicate are ased on whether the personal doctor spends enough time with patients, treats them respectfully and answers their questions. Figure 7 (Claims/Service Composites) includes composite scores for Customer service and Claims processing. Scores in the Customer service composite concern patients aility to get courteous service and information aout their health plan. Claims processing scores are ased on oth timeliness and correctness. 9 75 Figure 6: Doctor's Communication Doctors' communication Preventive Care The preventive care tale compares rates for diagnostic screening tests and smoking cessation with goals from Healthy People, a government initiative to improve Americans health y preventing illness. The mammography rate shown is the proportion of women or aove with a mammogram in the past two years. Pap smear is the proportion of adult women screened for cervical cancer in the past three years. Preventive Care Type of Care 2 15 2 16 2 17 Hypertension is the proportion of adults whose lood pressure was checked in the past two years and who know whether their pressure is too high. Prenatal care is the proportion of women pregnant now or in the past 12 months who received prenatal care in their first trimester. Percent not oese is the proportion with a ody mass index elow 3. The non-smoking rate is the proportion of adults who currently do not smoke. Counseled to quit is the numer of smokers or toacco users whose doctor told them to quit, over the numer of smokers and toacco users with an office visit in the past 12 months. He a lthy Pe ople 2 2 Goa l Mammography - - - 81 (w omen > ) - Pap Smear 9-86 93 (w omen > 18) (33) Hypertension Screen 91 93 (adults) (9) Prenatal Care - - - 78 (in 1st trimester) - Percent Not Oese 78ᵃ 78 78 69 (adults) (84) Non-Smokers 9 92 92 88 (adults) (9) Figure 7: Claims/Service Composites Customer service Counseled to Quit - - - - (adults) - ᵃNumers in green significantly exceed the Healthy People goal (p<.5). ᵇNumers in red significantly fall short of the Healthy People goal (p<.5). The numer of responding eneficiaries for each type of care is in parentheses. 75 65 55 Claims processing 86 2
Figure 1: Health Care Rating / 74 15 59 16 62 17 64 Figure 2: Health Plan Rating / 58 15 59 16 17 67 Figure 3: Personal Provider Rating / 82 15 16 64 17 73 Figure 4: Specialist Rating / 81 15 82 16 72 17 72
Figure 5: Access Composites Getting Needed Care For Getting Needed Care Getting Care Quickly For Getting Care Quickly 15 71 86 72 84 16 74 86 77 84 17 78 86 72 84 Figure 6: Doctor's Communication Doctor's Communication 15 92 16 94 17 9 Figure 7: Claims/Service Composites Customer Service For Customer Service Claims Processing For Claims Processing 15 79 73 86 16 - - 86 17 - - 86
Preventive Care Type of Care 15 16 17 Healthy People Goal Mammography (women >= ) - - - 81 Pap Smear (women >=18) 9-86 (33) 93 Hypertension Screen (adults) 91 93 (9) Prenatal Care (in 1st trimester) - - - 78 Percent Not Oese (adults) 78 a 78 78 (84) 69 Non-Smokers (adults) 9 92 92 (9) 88 Counseled to Quit (adults) - - - - a. Numers in green significantly exceed the Healthy People goal (p<.5).. Numers in red significantly fall short of the Healthy People goal (p<.5). The numer of responding eneficiaries for each type of care is in parentheses.