TELUS Carbon reduction and strategies for local government Carbon Neutral Municipalities Workshop Vancouver, March 27, 2008
agenda Joe Pach, Environment Director, TELUS TELUS environmental goals understanding our footprint TELUS Case Study: Reducing impacts of commuting workforce through telework Scott Fleming, CEO and Founder Teletrips Tracking carbon reduction from telework Case Study: Calgary Economic Development Workshop exploring opportunities for Telework in your municipality
TELUS environmental goals At TELUS, we want to be known as Canada s premier corporate citizen. We want to be as well known for our community and environment programs as we are for the quality of our networks. Proactively incorporate economic, environmental and social issues into business and management decisions KPIs: If it doesn t get measured, it doesn t get done
award-winning environmental reporting Named a Climate Disclosure Leader (low emitter category), by Carbon Disclosure Project 2007 Listed on 2007 Dow Jones Sustainability World Index ranking of world s top economic, environmental, social leaders seventh consecutive year for TELUS, only N. American telecom Named to Corporate Knights Top 50 Corporate Citizens list in 2007
green KPIs and results minimizing our impacts Make Pulp Fiction : paper use down 10% year over year Over 10,000 phones, 40,000 accessories recycled in 2006 6,130 tonnes of material nationally recycled in 2006 42% reduction in halon fire suppression inventory Partnership with Tree Canada: over 10,400 trees planted
Green House Gas emissions GHG emissions 2006: 330,000 tonnes Reducing emissions: on track to meet 10% reduction target in energy consumption from 2003-2007 More efficient fleet management; hybrid trial All new construction: minimum LEED Silver certified BC Hydro Power Smart Partner use of technology to reduce footprint 2006: 33% increase in use of conferencing, resulting in: carbon avoidance: 314,500 metric tonnes nitrogen oxide avoidance: 35 metric tonnes Expanding teleworking options
TELUS as a Green Solution provider transporting thoughts and ideas, not people, vehicles and paper Telework Mobile work Video and audio conferencing, collaboration Distributed call centres Fleet management solutions Managed and hosted eco-friendly servers Paperless contract management
TELUS Case Study Future Friendly Workstyles Global TV video
getting there with flexible workstyles Pilot results 13,865 hours of commute time saved Est. $125,000 in fuel and car maintenance costs saved GHG emissions were reduced by 114 tonnes Air pollutants were reduced by four tonnes 82% said teleworking had a very positive impact on their desire to stay at TELUS retention crucial with skills shortage At Home Agent pilot
As the nature of work and talent has changed, we have seen a shift from the traditional workstyle Traditional Workstyle Monday through Friday work week 8 am to 5 pm work day Attendance in a assigned physical location expected Physical locations often determined to co-locate functional teams Tool provision based on the above with exceptions managed ad hoc Resident Mobile Teleworker Reside in single location. use activity settings to complete their work Highly mobile within TELUS space. some time spent working in external sites (home, external vendor site, etc.) Work 60% or more of their work schedule per week at home OR Have an established schedule for home working.
The result of these efforts has been our Workstyles Program
measuring green ROI through Teletrips Teletrips: tracks, analyzes, validates and reports on Triple bottom-line benefits of telework Teleworking: an increasing trend Web-enabled, self service tracking Cumulative reporting
aggregated reporting
the Teletrips process Information Services for Business & Government Data Capture Aggregate triple bottom line reports Capture and Quantify Emissions Credits Summarize & Report
employee weekly commute log
employee mailout
benefits of telework Individual benefits personal carbon and pollution footprint auto depreciation gasoline parking insurance taxes transit time pre- and postdaycare food keylock kids avoidance quality of life Municipal benefits emission and pollutant footprint maximizing infrastructure investment quality of life rural economic vibrancy risk mitigation happier voters Corporate benefits emission and pollution footprint real estate energy conservation retention and recruitment health and wellness productivity business continuity
Case study City of Calgary Led by the chairman of the Transportation Committee, Alderman Diane Colley-Urquhart Passed 2 notices of Motion between 2002 and 2006 to support accelerate telework Completed a 100 person telework pilot Supported research and book done by Haskayne School of Business for Transport Canada. Sponsored executive attended telework conference Coordinated and hosted 3-4 key strategic stakeholder vision meetings Broadening and expanding mandate in partnership with Calgary Economic Development Funding opportunities
Thank you!
Workshop activities (small groups) Questions for discussion: 1. How are your staff members working today? Are you doing anything today to support new work styles? 2. If you have staff members working remotely already, what tools are they using to stay in touch? What tool and infrastructure investments might be necessary to better support them? 3. How ready is your municipal government to embrace and encourage telework? What challenges would you expect? 4. What benefits would you expect to realize from a telework program? 5. Where would be the first place that you would launch a telework pilot program, for maximum environmental, employee and municipal benefit?