CHSP and HACC-PYP Sector Change Management and Support Bulletin October 2017 This bulletin describes the jointly funded sector development team roles and working relationships that support change management and support activities in Victoria. Sector Change Management and Support in Victoria Sector Change Management and Support activities in Victoria aim to support both governments, sector support positions and funded organisations to manage change occurring across the aged and disability sectors. This incorporates the following strategies: 1. Supporting CHSP and HACC-PYP organisations to be informed so that they can respond effectively to change in Aged Care and HACC-PYP; 2. Gathering intelligence on system wide issues, risks and opportunities; 3. Facilitating the embedding of a service delivery system change to put wellness and reablement first increasing client independence, wellbeing and satisfaction; and 4. Enhancing access to services to those most marginalised. A regional sector development team is in each of the nine s to build partnerships, share information and support providers to manage change and to improve service access and service delivery. Each team consists of a Wellness and Reablement Consultant (formerly ASM IC), (DA), (ADO) and al Development Coordinator (RDC). Each Sector Development team member has a specific set of priorities, accountabilities and expectations about how to work together to maximise the effectiveness of the change agenda. The s role is to improve access to services for people who experience difficulty in accessing services due to their diversity, and to improve the capacity of service providers to respond appropriately to their needs. The DA role includes: promoting and facilitating diversity planning and practice in CHSP and HACC- PYP organisations; and facilitating networks, forums and partnerships to ensure collaborative approaches are encouraged, developed and implemented that address diversity issues at the regional and local level.
ADOs support CHSP and HACC-PYP staff and organisations to improve access to services for Aboriginal people through culturally responsive services. ADOs also support Aboriginal Community Controlled Organisations (ACCOs) to provide services in their communities. The ADO role includes: coordinating regular CHSP/HACC-PYP Aboriginal service provider regional network meetings and facilitating communication between the network and state-wide Victorian Committee for Aboriginal Aged Care and Disability (VCAACD); and supporting the development of partnerships between ACCOs and mainstream CHSP and HACC-PYP providers. There are four ADOs in Victoria: one for the BSW/Grampians region, one for the Hume/Loddon Mallee regions, one for the Gippsland region and one for the Melbourne metropolitan region. The ADOs work closely with their regional networks, members of the VCAACD and the Sector Development Team to connect their work to state and national policy initiatives. Wellness and Reablement Consultant Wellness and Reablement Consultants (WRCs) support CHSP and HACC-PYP organisations to implement the wellness and reablement approach. More specifically the role: is the key communication point for wellness and reablement developments and information; assists organisations to gain a consistent understanding of the wellness and reablement policy development work that the Commonwealth is currently undertaking; and provides practical operational support on Wellness and Reablement as a broad sustainable change management and quality improvement strategy, including planning. al Development Coordinator The key role of the RDC is to facilitate and support organisations to understand and prepare for change and reform in the aged care and disability service sectors. The RDC role includes the following main functions: Collecting information at the regional level about market capacity, service gaps, risks and opportunities; Informing DoH and DHHS about systemic issues and trends; Directing providers to information about the CHSP and HACC-PYP and sharing this information at regional alliances; and Supporting alliances, networks and partnerships to promote collaborative service delivery and share good practice. The RDCs form an important part of the regional sector development team and work to promote a coordinated approach to sector development and change management. The RDC does not undertake capacity development, advocacy or provide advice or training about the CHSP or the HACC-PYP. Organisations should discuss these matters with their Commonwealth Grant Agreement Manager or Victorian DHHS Program Adviser.
How the Sector Development Team works together The Sector development team meet regularly to ensure collaborative responses to realising the broader sector development and change management priorities and expectations. This strengthens the capacity of the team to feedback to both levels of government about local issues. The team has strong relationships with the broader community care sector and participates in networking activity and partnerships to inform their work and feedback to government. State-wide work priorities and direction are jointly developed by DoH and DHHS to support a coordinated and consistent approach to change management and sector support. These priorities emerge from organisations annual wellness and reablement (previously ASM) and diversity plans, feedback from alliances and networks, government priorities and directions, local intelligence and barriers/successes experienced in implementing previous actions. Details of the sector development team members are at Attachment A to this bulletin. Role of regional alliances A regional or subregional alliance exists in each aged care planning region and is a key forum for communication and collaboration between funded organisations in the region as well as a conduit between DoH and DHHS and the funded sector. Sector development team members bring local issues to their Alliance meeting for discussion, consideration and action as relevant. Issues in relation to regional system wide matters are collated by the regional development coordinator and raised with DoH and DHHS. Alliance leadership groups/executive do not direct or oversee the work of the sector development team members. Alliances will have input into the development of regional workplans for sector development team positions, and the sector development team report back to the Alliance on the progress of strategies or projects in their workplans. Further information For information about this bulletin please contact Sara Lacey, Sector Development Coordination Unit, Department of Health and Human Services via sara.lacey@dhhs.vic.gov.au
Attachment A Sector Development Team East Division al Development Coordinator Ayesha Fathers 0428 167 331 Dale Park 0439 205 101 Wellness and Reablement Consultant Lisa Dean 0455 051 447 Eastern Metropolitan Hume Wellness and Reablement Consultant Joanna Parlapiano 0419 391 189 Cathy Austin 0498 575 939 al Development Coordinator Paul Bennett 0437 770 728 Michelle Harmer 0417 476 604 Wellness and Reablement Consultant Beth Dawson 0408 032 285 (Hume/LMR) Vicki Walker 0436 470 590 North Division al Development Coordinator Sue Spencer 0418 510 030 Virginia Harkin 0419 134 245 Loddon Mallee Northern Metropolitan Rosemary Duffield 0418 714 841 Wellness and Reablement Consultant Liz Foster 0427 406 673 Wellness and Reablement Consultant Rosemary Duffield 0472 814 539 (Hume/LMR) Vicki Walker 0436 470 590 al Development Coordinator Christina Micallef 0477 398 294 Lisa Tribuzio 0417 372 031 Wellness and Reablement Consultant Carolyn Bolton 0499 784 465 Cathy Austin 0498 575 939
South Division Gippsland al Development Coordinator Carly Davis 0427 026 387 Tania Ryan 0438 010 605 Wellness and Reablement Consultant Cherie Howe 0427 097 308 (Gippsland) Karina Crutch 0439 314 129 Southern Metropolitan al Development Coordinator Paula Clancy 0419 186 291 Katie Goodrope 0409 420 250 Wellness and Reablement Consultant Alison Clarke 0402 637 003 Wellness and Reablement Consultant Lauren Ross 9599 4698 Cathy Austin 0498 575 939 West Division al Development Coordinator Karen Kaiser 0419 536 464 Barwon South West Grampians Western Metropolitan Geoff Hicks 0419 331 316 Wellness and Reablement Consultant Sandra Love 0434 689 710 Wellness and Reablement Consultant Ami Hodgkinson 0478 473 188 (BSW/Gramps) Rachel Muir 0409 388 890 al Development Coordinator Robyn Salt 0409 583 050 Mary Slater 0419 303 109 Wellness and Reablement Consultant Wendy Altman 0409 945 301 (BSW/Gramps) Rachel Muir 0409 388 890 al Development Coordinator Michael Perrone 0405 249 682 TBA Wellness and Reablement Consultant Jennifer Hall 0429 004 345 Cathy Austin 0498 575 939