WESTERN UTILITY EMERGENCY PLANNING

CONFERENCE WESTERN UTILITY EMERGENCY PLANNING December 13, 2018 Hyatt Regency Orange County Anaheim, CA PRE-CONFERENCE COURSE MANAGING EMERGENCIES FUNDAMENTALS FOR ENERGY PROFESSIONALS December 12, 2018 Hyatt Regency Orange County Anaheim, CA TAG US #EUCIEvents FOLLOW US @EUCIEvents EUCI is authorized by IACET to offer 0.6 CEUs for the conference and 0.8 CEUs for the pre-conference course

OVERVIEW Utilities in the Western United States face unique challenges in their emergency preparedness planning. Expansive service territories, diverse terrain and seismic conditions, require additional preparation steps not seen by their peer utilities on the east coast. This symposium focuses on the unique challenges faced by western utilities and attendees will gain greater insight into federal, regional, and state planning and response programs to facilitate better cooperation during major events. Experts will discuss how to utilize incident command systems, as well as prepare for and respond to emergencies. How a utility responds during a major emergency can make or break its relationships with customers, regulators, and state and government officials. This symposium will provide the tools for utilities to better plan for, prepare for, and respond to next year s emergencies. LEARNING OUTCOMES Discuss the issues discovered by Eugene Water & Electric Board during their efforts to completely revise their outage management process after an ice storm List the ways Arizona Public Service has identified wildfire risks and developed a cohesive strategy to mitigate them before they occur How can utilities help to reduce their responsibility in the possible ignition of wildfires Investigate some of the tools and technologies BC Hydro uses to prepare for a dam emergency Discuss enhanced rapid response, communications, restoration in emergency management Engage in a panel discussion on lessons learned and ways to improve response systems and practices for a variety of natural emergencies WHO SHOULD ATTEND Emergency response managers and planners Storm planning contract managers Project managers tasked with storm planning/response duties Utility partners and vendors who provide storm services Regulators and government officials involved in storm planning and response PAGE 2

AGENDA THURSDAY, DECEMBER 13, 2018 8:00 8:30 am Registration and Continental Breakfast 8:30 8:40 am Welcome and Introductions 8:40 9:35 am EWEB 2016 Ice Storm: Lessons Learned and Implemented In December 2016 Eugene Water and Electric Board (EWEB) experienced an ice storm that lasted approximately 4 days and caused outages to nearly 25% out our customers. It took EWEB 8 days to return all customers to service and resulted in $4 million in restoration costs. While EWEB responded admirably, with nearly 75% of our employees working around the clock for 8 days, without a single safety incident, the restoration efforts exposed a number of problems with our Outage Management system. These problems included assessing damage, planning work, logistics support and customer communication shortfalls. This presentation will cover in more detail the issues we discovered and EWEB s efforts to completely revise out electric Outage Management process. John Latourette Line Supervisor, Line Construction and Operations, Eugene Water & Electric Board Rodney Price - Chief Electric Engineering & Operations Officer, Eugene Water & Electric Board 9:35 10:30 am Wildfire Mitigation Safety and Support Reducing risk to our human and environmental communities is paramount. Wildland fuel mitigation needs to be emphasized to all stakeholders as we work together to address the problem. We cannot make significant strides in reducing catastrophic wildland fire risk unless all stakeholders participate in creating defensible space. Arizona Public Service (APS), the largest Utility in Arizona has identified the risk and is working with its partners to create a cohesive strategy to mitigate risk before an emergent event and support incident management in an emergency. Wade Ward CWMS, Fire Mitigation Specialist, Arizona Public Service 10:30 11:00 am Networking Break 11:00 am 12:00 pm Will Wildfires Become More Destructive and Frequent and What Can be Done? Drought and other natural causes continue to result in tremendous amounts of wildland fuel that are exasperating wildfires and their destructive lives. Will these fires continue to be more destructive and frequent? What is being done by agencies and communities to reduce this chance? How can utilities help to reduce their responsibility in the possible ignition of these fires? CAL FIRE Representative (Invited) 12:00 1:00 pm Group Luncheon 1:00 1:45 pm Using Tools and Technologies to Prepare for a Dam Emergency Community preparedness improved inundation maps and public information Earthquake damage estimator application Tara Laycock, Manager, Emergency Management, BC Hydro 1:45 2:30 pm Managing Emergencies - Fundamentals for Energy Professionals Discussion of enhanced rapid response, communications, restoration and recovery for everything from a large natural or weather events, cybersecurity, building evacuation or active shooter incident Ann Steeves, MBCP, MEP Consultant/Coach, HC-EMI, LLC 2:30 3:00 pm Networking Break PAGE 3

WESTERN UTILITY EMERGENCY PLANNING CONFERENCE AND MANAGING EMERGENCIES COURSE AGENDA THURSDAY, DECEMBER 13, 2018 (CONTINUED) 3:00 4:30 pm Panel Discussion on Managing Emergencies Join managers and specialists in discussing the lessons learned and ways to improve capacities and capabilities for utility response systems and practices for a variety of natural emergencies. Ann Steeves, MBCP, MEP Consultant/Coach, HC-EMI, LLC David W. Sayles, Jr., CBCP, CPP, GISF, Business Resiliency Manager, Tri-State Generation & Transmission Wade Ward CWMS, Fire Mitigation Specialist, Arizona Public Service Tara Laycock, Manager, Emergency Management, BC Hydro PAGE 4

PRE-CONFERENCE COURSE MANAGING EMERGENCIES - FUNDAMENTALS FOR ENERGY PROFESSIONALS Training for enhanced rapid response, communications, restoration and recovery for everything from a large natural or weather events, cybersecurity, building evacuation or active shooter incident WEDNESDAY, DECEMBER 12, 2018 Communities across the United States have been responding to and/or preparing for emergencies for centuries. Long before the end of the Cold War, America s hometowns have been faced with peril and catastrophe. The twentieth century heralded an even higher impact on our need to prepare and train for large scale emergencies or disasters. Beginning on September 11, 2001 and reasserted during Hurricanes Katrina, Rita, Ike, Irene and Sandy the need in this country to ensure our utility system providers are educated, trained, exercised and prepared for any large-scale emergency became tantamount to our collective community success. Utility entities across the United States are not equipped singly to respond to large scale disasters and must be innovative, collaborative and steadfast in their endeavors to create a system of surge capacity that is focused, conducted well in advance of any emerging disaster situation, financeable and sustainable long-term. As planners contemplate exceeding daily system capacities and capabilities the work becomes focused on business unusual, practicing emergency response in less than favorable conditions. This course will provide the tools and insights to strengthen capacities and capabilities for emergency response, which in turn will provide better outcomes, more confidence for staff and a more cohesive response system. Finally, this course will increase the odds that the utility will remain fully functional following a large-scale disaster. OVERVIEW This is an introductory course to guide energy personnel through the fundamentals necessary to respond to any emergency or business continuity situation and allow them to rapidly deploy a meaningful structure to respond to the incident. Energy organizations (public and private) are routinely faced with emergency situations but may not have an enterprise solution designed to allow an expandable and contractible system to be able to respond and manage by objectives as well as measure the performance of the response to be able to strengthen it for the next time. Understanding complexity and duration; being able to obtain a common operating picture; devise activation levels; pre-identify roles and job action checklists; effectively and efficiently manage resources; and communicate an enterprise operational plan for the team are all components that make an organization successful and allow them to return to normal operations as soon as possible. Better response to an energy emergency translates into stronger safety practices, business performance, rapid restoration and improvements in customer and community outcomes The takeaways from this course will become invaluable tools for the participants when they return home and begin to put the skills learned into practice. She will lead discussions on proven approaches to planning, training and exercises that will help the participants establish an annual cycle of improvement for their operations year after year. The course includes Interactive discussions, presentations, participant hands-on activities, scenario role-playing, and examination of current trends and real-life cases will be presented throughout the course. PAGE 5

LEARNING OUTCOMES Strengthen your capacity and capabilities across the enterprise for an All Hazards approach Identify the Hazard Vulnerability Assessment (HVA) and how it can strengthen your planning Ensure all staff understands their emergency role Discuss the flexibility of operational periods and how to establish them for the situation Review the impacts and implications of a variety of scenarios Assess the criticality of backup communications and fuel planning Discuss staff augmentation and working in austere conditions having a Shelter-in-Place program Review Resource Management and planning for future needs Discuss real cases experiences WHO SHOULD ATTEND Energy Organizations - Emergency Managers; Supervisors/Foremen; Area or District Managers; Asset Managers; Engineers; IT Leaders; Revenue Leaders; Risk Management; Business Continuity; Regulatory; Compliance; and Executives. Come work with your own team or a team of your peers. COURSE AGENDA WEDNESDAY, DECEMBER 12, 2018 7:30 8:00 am Registration and Continental Breakfast 8:00 8:30 am Welcome & Introductions, Course Overview 8:30 9:00 am Flavors of Emergencies, Case Studies Large Natural or Weather Incident, Cybersecurity, Building Evacuation or Active Shooter Loss of: People, Facilities, Systems, Infrastructure 9:00 10:00 am Incident Management Fundamentals Roles and Job Action Sheets Activation Levels and Staffing the Incident Management Team Integration Externally (i.e., Public Information Officer/Joint Information Center) Operational Periods 10:00 10:15 am Morning Break 10:15 am 12:00 pm Incident Complexity and Duration Assessment and Analysis Policies vs. Operational Issues, Legal and Ethical Considerations, Reporting and Compliance Virtual Emergency Operations Center (VEOC) Situational Awareness, Common Operating Picture, Damage Assessment 12:00 1:00 pm Group Luncheon PAGE 6

COURSE AGENDA WEDNESDAY, DECEMBER 12, 2018 1:00 1:30 pm SMART Objectives, Strategies and Group Think 1:30 2:30 pm Resources and Tactical Planning ICS 215 & 215A Planning Worksheets 2:30 2:45 pm Afternoon 2:45 4:00 pm Operational Period Briefing Final Incident Action Plan (IAP) and Dissemination of Information 4:00 4:30 pm Top 50 Hit List of Consumable Supplies Depending on Emergency Type 4:30 5:00 pm Wrapping Up Transfer of Command Demobilization Close Out (After Action Reporting and Improvement Plans) COURSE INSTRUCTOR Ann Steeves, MBCP, MEP Consultant/Coach, HC-EMI, LLC The instructor, Ann Steeves has over 25 year of experience within the business continuity and emergency management arenas and has responded to real life emergencies including multiple storm/ weather incidents, wildfires and planning for a large Earthquake/Tsunami. Ann has held leadership positions in federal, state, local (city/county) and private arenas. Ann is certified as a Master Business Continuity Practitioner (MBCP) through the Federal Emergency Management Agency (FEMA), certified by the Disaster Recovery Institute International as a Master Business Continuity Professional (MBCP) and certified as a Master Exercise Practitioner (MEP) through FEMA. Ann recently served as the Vice Chair of the Western Regional Mutual Assistance Group (WRMAG) and as a representative to the Edison Electric Institute (EEI) Mutual Assistance Agreement Leadership Team. Ann has developed, designed and refined multiple emergency response systems over the last several years and has designed and managed Emergency Operations Centers (EOC). Ann is a certified instructor in the Incident Command System (ICS), Homeland Security Exercise and Evaluation Program (HSEEP), Continuity of Operations (COOP), and is trained in Multi-Agency Coordination Group (MACG) and All Hazard Incident Management Teams (AHIMT). PAGE 7

INSTRUCTIONAL METHODS This symposium will use case studies and PowerPoint presentations. REQUIREMENTS FOR SUCCESSFUL COMPLETION Participants must sign in/out each day and be in attendance for the entirety of the conference for continuing education credit. IACET CREDITS EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, EUCI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard. EUCI is authorized by IACET to offer 0.6 CEUs for the conference and 0.8 CEUs for the course. REGISTER 3, SEND THE 4TH FREE Any organization wishing to send multiple attendees to this event may send 1 FREE for every 3 delegates registered. Please note that all registrations must be made at the same time to qualify. EVENT LOCATION The event is located at Hyatt Regency Orange County, 11999 Harbor Blvd. Garden Grove, CA 92840. A room block has been reserved for the nights of December 12-13, 2018. Room rates are US $129. Call 1-714-750-1234 for reservations. Mention the EUCI event to get the group rate. The cutoff date to receive the group rate is November 19, 2018 but as there are a limited number of rooms available at this rate, the room block may close sooner. Please make your reservations early. PAGE 8

Please make checks payable to "PMA" EVENT LOCATION PLEASE REGISTER The event is located at Hyatt Regency Orange County, 11999 Harbor Blvd. Garden Grove, CA 92840. A room block has been reserved for the nights of December 12-13, 2018. Room rates are US $129. Call 1-714-750-1234 for reservations. Mention the EUCI event to get the group rate. The cutoff date to receive the group rate is November 19, 2018 but as there are a limited number of rooms available at this rate, the room block may close sooner. Please make your reservations early. SPECIAL BUNDLE PRICE: WESTERN UTILITY EMERGENCY PLANNING SYMPOSIUM AND PRE-CONFERENCE COURSE: DECEMBER 12-13, 2018: US $1895 Early bird on or before November 23, 2018: US $1695 WESTERN UTILITY EMERGENCY PLANNING SYMPOSIUM ONLY: THURSDAY, DECEMBER 13, 2018: US $995 Early bird on or before November 23, 2018: US $895 PRE-CONFERENCE COURSE ONLY: MANAGING EMERGENCIES - FUNDAMENTALS FOR ENERGY PROFESSIONALS WEDNESDAY, DECEMBER 12, 2018: US $995 Early bird on or before November 23, 2018: US $895 How did you hear about this event? (direct e-mail, colleague, speaker(s), etc.) Print Name Job Title Company What name do you prefer on your name badge? Address City State/Province Zip/Postal Code Country Phone Email List any dietary or accessibility needs here CREDIT CARD INFORMATION Name on Card Billing Address Account Number Billing City Billing State Exp. Date Security Code (last 3 digits on the back of Visa and MC or 4 digits on front of AmEx) Billing Zip Code/Postal Code OR Enclosed is a check for $ to cover registrations. Substitutions & Cancellations Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before November 9, 2018 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of course cancellation, EUCI s liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please (201) 871-0474. PAGE 9