Why Bangladesh? Competitive cost advantage Availability of skilled resources Better accent Advantage of time difference Sustainable technical infrastructure Favorable Government Policies DIGITAL INNOVATION FAIR 2011 Bangladesh Association of Call Center & Outsourcing (BACCO) participated in the Digital Innovation Fair 2011 held at Bangabandhu Sheikh Mujibur Rahman Novotheatre, Dhaka from 6th - 8th July 2011 organized by the Government of Bangladesh. During this fair BACCO & its members demonstrated the call center industry & various services it can provide for better & efficient access to information for the citizens that leads to help making Digital Bangladesh. Following eight (8) companies participated in the fair under BACCO: 1. DhakaCalls, 2. Hello World Communications, 3. Legato Services Ltd., 4. Onecall Solutions Ltd. 5.Super Tel 6. Times ASL Call Center 7. Telemedicine Reference Center Ltd. 8. Virgo Contact Center Services Ltd. BACCO stall in the Digital Innovation Fair 2011 1
ROUNDTABLE DISCUSSION WITH THE STAKEHOLDERS BACCO organized a roundtable discussion with the stakeholders on 14 May 2011 at Gulshan Club on Call Center industry of Bangladesh: Present situation and action plan to move forward. Apart from BACCO members, other industry leaders from different Associations, Government sectors were present including: Bangladesh Telecommunication Regulatory Commission (BTRC), India Bangladesh Chamber of Commerce & Industry (IBCCI), ISP Association of Bangladesh (ISPAB), BASIS, FBCCI, Telcos & News Media and presented their views for developing call center industry in Bangladesh. WORKSHOP ORGANIZED TO PREPARE ROAD MAP FOR THE INDUSTRY A two (2) days long workshop arranged for preparing a Road Map for the call center industry which took place on 16th & 17th May 2011 at Rangamati Waterfront Resort, Gazipur. Enthusiastic BACCO members & few other guests voluntarily participated during the workshop and taking all inputs by the industry leaders at the Round Table Discussion successfully prepared a draft roadmap for the industry with the basis of followings: Strategy for the Industry through BACCO. Development. Negotiation/ Policy. Entrepreneur Development. 2
easia 2011 The 5th annual easia 2011 conference and exhibition will take place in Dhaka, Bangladesh on December 1-3, 2011. The event will be inaugurated by Sheikh Hasina, Hon ble Prime Minister of the Government of the Peoples Republic of Bangladesh, and co-organized by Centre for Science, Development and Media Studies (CSDMS), India and Bangladesh Computer Council, ICT Division, Ministry of Science and ICT, Bangladesh and supported by the Access to Information (A2I) Programme, Prime Minister s Office, Bangladesh, Bangladesh Association of Software and Information Services (BASIS), Bangladesh Computer Samity (BCS), Internet Service Providers Association of Bangladesh (ISPAB), Association of Mobile Telecommunication Operators of Bangladesh (AMTOB) and Bangladesh Association of Call Centre & Outsourcing (BACCO). PLANNING TO ORGANIZE SEMINAR IN PARTNERSHIP WITH CANCHAM & BASIS In partnership with Canada Bangladesh Chamber of Commerce & Industry (CanCham) and BASIS, BACCO is planning to organize a seminar regarding 'Software & Call Center Outsourcing business entailing North America and Bangladesh' in this year. In this regard, preparatory meetings held at CanCham office. BACCO AFFILIATED WITH AUSTRALIAN BPO ASSOCIATION (ABPOA) BACCO has been recently affiliated with international association 'Australian BPO Association (ABPOA)', to which India, Philippine & other country's outsourcing associations also affiliated with. BACCO name & logo have been put in at their website (http://www.abpoa.com.au/index.php/about/affiliations/). By doing so BACCO is trying to establish good rapport with the international outsourcing community for sharing experience & ideas. BACCO DELEGATES MET WITH THE HONORABLE MINISTER, MINISTRY OF COMMERCE A meeting has been held between BACCO delegates and Mr. Muhammad Faruk Khan, Honorable Commerce Minister on 27 April, 2011 at Bangladesh Secretariat. President, BACCO and other members have discussed about the call center industry of Bangladesh, its potential and impact with the Minister as the industry creates huge employment opportunity and earns foreign currency. Few issues pertinent to the industry have been raised and shared. Minister has promised to support on the following issues: Will discuss with the Government about tax holiday for the industry and the elimination of the 0.5% revenue sharing. Accelerate the process for backup connectivity which is badly needed by this industry. Allotting a booth for BACCO whenever EPB organize fair/expo in abroad. All members appreciated the support and well wishes for the industry by the Honorable Minister and gave a souvenir on this occasion. 3
ACCESS TO FINANCE: EEF FOR CALL CENTER ENTREPRENEURS Bangladesh Government has identified ICT industry as the major thrust sector and managed Equity & Entrepreneurship Fund (EEF) for ICT through Investment Corporation of Bangladesh (ICB) to encourage entrepreneurs for developing the industry. However, due to existence of few clauses, those do not comply with the call center industry; call centers were unable to receive the fund. The constraints later be settled and now allowed for call centers thanks to the persistent effort and strong persuasion by the BACCO EC members along with others over a long time to different departments, i.e. ICB, Bangladesh Bank, Ministry of Finance, etc. BACCO OBTAINED TO LICENSE & CERTIFICATE OF INCORPORATION For functional operation BACCO obtained license from Ministry of Commerce, No: 08/2011 & Certificate of Incorporation from Registrar of Joint Stock Companies & Firms no: TO-770/11. UPCOMING INTERNATIONAL EVENTS: Internet Governance Forum (IGF) Meeting 2011 September 27-30, 2011 the United Nations Office, Nairobi, Kenya www.intgovforum.org Call Centre & Customer Management Expo 2011 October 11-12, 2011: National Hall Olympia, London http://events.ubm.com/event?eid=896 Call Center Optimization Forum November 10, 2011: Las Vegas, NV http://www.ccng.com/i4a/pages/index.cfm?pageid=5146 The Asia Pacific ICT Alliance (APICTA) Awards November 8 11, 2011: Pattaya, Thailand www.apicta2011.com Gartner Symposium/ITxpo 2011 November 21-23, 2011: Mumbai, India http://www.gartner.com/it/page.jsp?id=1475514 4
BACCO MEMBER LIST Sl Name of the Company Contact Number E-mail Website 1 a2z BPO +8801841102040 info@a2zbpo.com www.a2zbpo.com 2 Asiana Tel +8801911393353 ceo@asianatelbd.com www.asianatelbd.com 3 ATN Call Center Ltd. +88029114881 atnccbd@gmail.com www.atncallcenter.net 4 BR International Call Center +8801745710123 info@bricc.com www.bricc.com 5 Computer Source Ltd. +88029121484 masrur@computersourcebd.com www.csinfotech.net 6 Cosmica Call Center +8801711182521 info@cosmicacall.com www.cosmicacall.com 7 Crown Information Transfer Center +8801711054403 md@citc.info www.citc.info 8 Data One Technologies +8801713341410 azad@dataonetel.com www.dataonecall.com 9 Dhaka Calls +88029117140 info@dhakacalls.com.bd www.dhakacalls.com.bd 10 Emerging Communications Ltd. +88029860911 info@eclbd.com www.eclbd.com 11 Eva Telecommunication +8801716416947 md@evatele.com www.evatele.com 12 E-Vista Technologies +88029122771 ceo@mentors.com.bd www.evistatech.com 13 GETCO Business Solutions Ltd. +8801711520180 iqbal.ahmed@getco-bsl.com www.getco-bsl.com 14 Grameenphone Limited +8801711500318 saiful@grameenphone.com www.grameenphone.com 15 Hello World Communications +8801715444433 mezbah@helloworldbd.com www.helloworldbd.com 16 HMC Technology Ltd. +88028861191 info@hmctechno.com www.hmctechno.com 17 IJ Corporation +8801711761424 iqbal@ijcorporationbd.com www.ijcorporationbd.com 18 InGen Technology Limited +88028861234 arif@adnsl.net www.ingenbd.com 19 Iqura Media Call Centre +8801713049750 arkanullah_harooni@yahoo.com www.imccbd.com 20 I-Tel Solution +8801713044866 pearsonsbd@gmail.com www.i-telsolution.com 21 Just Call +8801711796923 info@justcallbd.com www.justcallbd.com 22 Legato Services Ltd. +88027312798 hossain.elahie@legatobd.com www.legatobd.com 23 MARS Solution Limited +88029126582 ferdous71@gmail.com www.mars.com.bd 24 MCL Hotline Bangladesh Limited +88029135954 info@mclhotlinebd.com www.mclhotlinebd.com 25 Meenhar Call +8801819300404 info.meenharcall@meenharbd.com www.meenhargroup.com 26 Megabyte Trade (Pvt.) Ltd. +88029103262 info@megabytetrade.com www.megabytetrade.com 27 MexCall +88028855103 info@mexcall.net www.mexcall.net 28 Onecall Soutions Pvt. Ltd. +88029892949 shakil@onecallbd.com www.onecallbd.com 29 Rupganj Online Limited +88028191268 rupganjonlineltd@yahoo.com www.rupganjonline.com 30 Saj Telecom +8801911532421 info@sajtel.com www.sajtel.com 31 Service Solutions Pvt. Ltd. +8801191313313 info@sslbd.net www.sslbd.net 32 Skytel International (BD) Ltd +8801715106910 md@skytelcc.com www.skytelcc.com 33 Smart Technologies (BD) Ltd. +88028622733 zahir@smartbd.net www.smart-bd.net 34 South Asia Multi Media +88028911234 info@callsouthasia.com www.callsouthasia.com 35 Stamford Group +88029129342 anisur@stamforduniversity.edu.bd www.365solution.com 36 Sun Info-Tech Ltd. +8801712883298 md@suninfo-tech.com.bd www.suninfo-tech.com.bd 37 Superior Internet Solutions Ltd. +8801727169947 seth@superiorroi.com www.superiorroi.com 38 SuperTel +8801914202610 emrana@supertel.com.bd www.supertel.com.bd 39 Syntax Solutions +8801672423322 info@syntaxbd.com www.syntaxbd.com 40 TechnoVista Limited +88028952704 info@technovista.com.bd www.technovista.com.bd 41 Telemedicine Reference Center Ltd +88028143894 zakir.sikder@gmail.com www.trclcare.com 42 Times ASL Call Center +8801713214665 info@timesasl.com www.timesasl.com 43 Trade Textile Bangladesh. Com Limited +88028833463 info@wintelbd.com www.ttbcbd.com 44 Virgo Contact Center Services Ltd. +8801713002220 ahmadul.hoq@virgocc.com www.virgocc.com 45 Windmill Infotech Limited +88029892949 info@windmillbd.com www.windmillbd.net 46 Wintel Limited +88028833463 faisal@wintelbd.com www.wintelbd.com 47 ZAP Technologies Ltd +88029127776 rajib@zaptechbd.com www.zaptechbd.com www.bacco.org.bd For any query and information : Abdur Rahman Shawon Executive Coordinator +8801971122226 office@bacco.org.bd Designed by: Virgotech Ltd. 5