Breadth and depth of global consulting Engaging, empowering technology Greatest broking experience & solutions 340 Multinational Client Group colleagues 100 health management specialists Access to 450 Marsh captive specialists Local specialists in design, flex, analytics Only global technology 17 years development 200 software engineers $160M investment 87 countries 26 languages Used by 8 of 10 top tech +150 countries $80B in premium and premium equivalencies 15 years of experience in global brokerage Small headcount solutions in over 20 countries
For today, providing a solution that is underpinned by the latest thinking in technology and data Global Benefits Technology Darwin for all aspects of benefits management, engagement and administration Global Broking to ensure the best placement of products with the right providers and the right cost, all powered by the data in Darwin Global Consultancy, to drive strategy, governance, employee experience and outcomes, all powered by the data within Darwin
and for tomorrow, a solution that is helping transform the shape of the market and people s roles within it Move from Benefit teams Tactical administration Determining how to get the best outcome from spend to meet corporates objectives Employees Confusion and frustration Consumer grade experience, enabling them to achieve the best outcome from their benefits To Consultants Recommendations based on market practice Value-added advice and insights to meet business goals using real-time, predictive data Brokers Seeking lowest financially sound premium cost In-market advisors on design, financial/claims/vendor management Vendors Duplicative administration Accessing accurate data, enabling reduced risk and costs
What does it mean for our clients Independence Investment Choice
The future is unfathomable, ambiguous, and open to every option
1 st - a mention on data security
The changing world of HR and HR technology Algorithms Ecosystem Experience Analytics Performance
Agenda outline
Darwin in Action
Keeping your energy up
Feedback forms
Harness Data Achieve Engagement Offer Relevance Personalise Communications Ensure Convenience Focus on Wellness Align to Culture Drive transformation
Scaling vs culture: the employee engagement conundrum May 2017 James Miller Chief People Officer
Introductions About me 39
40 Our journey
41 Our business
GBG Identity Data Intelligence Registering identities Managing risk Building relationships Locating people Fighting fraud Employing People Data validation Enhancement ID Assurance ID verification Document validation Credit risk management KYC compliance AML compliance Age verification Monitoring interactions in real-time Keeping data up to date Tracing lost people Investigating crime Debt management Open source intelligence Application fraud ID fraud Goods Lost In Transit (GLIT) Investigations Fraud bureaux Internal fraud Transactional behavioural analysis Employee screening Online criminal record checks Driving licence checks Right to Work checking
43 Our people
44 The challenge
45 The opportunity
46 Communication is key
Solving the problem Wider talent pools Direct savings of 500k in 8 months Online learning Automated cascade of strategy / objectives 50% share save participation Personalisation & Choice Social platforms & relevant comms Virtual (11) kickoffs Glassdoor scores up 98% useage Consistency & Comms Engagement scores 47
Solving the problem Wider talent pools Direct savings of 500k in 8 months Online learning Automated cascade of strategy / objectives 50% share save participation Personalisation & Choice Social platforms & relevant comms Virtual (11) kickoffs Glassdoor scores up 98% useage Consistency & Comms Engagement scores 48
49 be hired
Solving the problem Wider talent pools Direct savings of 500k in 8 months Online learning Automated cascade of strategy / objectives 50% share save participation Personalisation & Choice Social platforms & relevant comms Virtual (11) kickoffs Glassdoor scores up 98% useage Consistency & Comms Engagement scores 50
51 be developed
Solving the problem Wider talent pools Direct savings of 500k in 8 months Online learning Automated cascade of strategy / objectives 50% share save participation Personalisation & Choice Social platforms & relevant comms Virtual (11) kickoffs Glassdoor scores up 98% useage Consistency & Comms Engagement scores 52
53 be rewarded
54 be rewarded
55 be rewarded
Solving the problem Wider talent pools Direct savings of 500k in 8 months Online learning Automated cascade of strategy / objectives 50% share save participation Personalisation & Choice Social platforms & relevant comms Virtual (11) kickoffs Glassdoor scores up 98% useage Consistency & Comms Engagement scores 56
be connected Helping our globally disbursed and highly diverse team to communicate and collaborate effectively 57
The results 66% headcount growth Integrated 2 acquisitions Restructured the business High levels of employee engagement in bi-annual surveys 89% of team members would recommend GBG to a friend Glassdoor score lifted from 1.7 to 4.4 58
Closing thoughts Technology should be at the heart of your HR strategy Choose and prioritise strategies based on ROI, not external recognition Ensure everyone understands the journey, and constantly update on progress 59
Thank you Q&A 60
Contact Want to know more about our products, solutions and services? Sometimes there s no substitute for a conversation. Get in touch. We ll be glad to help... James Miller Chief People Officer +44 (0) 7920594322 james.miller@gbgplc.com 61 Scaling vs culture: The employee engagement conundrum