25 th May 2016 SERVICE PROVIDERS TO CONDUCT HEALTH CAMPS PAN INDIA (Request for Proposal) This Request for Proposal (RFP) is posted by SBI General Insurance Company Ltd. (hereinafter referred to as SBI General) inviting proposals from reputed agencies (medical/health check service providers) for conducting health check-up camps in current FY i.e. 2016-17 across various cities in India. [A] Brief on the assignment: We propose to hire health care service provider which specialized in conducting health camps across various cities pan India. The appointed agency will be required to conduct health camps at the identified branches of State Bank Group (SBI & 5 Associate Banks) / SBIGI. These branches are based in Metro/Urban & Semi-Urban geographies of the Country. The vendor should offer the following health checks as part of conducting the health camp Services Required: The Vendor will offer following basic health checks: Basic Health Check: Random Blood Sugar Checks Blood Group Check BMI (Health & Weight) Check Blood Pressure Check Doctor Consultation + Nurse Assistance Add-on Services: Physiotherapist Session / Diet Consultation BMD (Bone Mineral Density) Test Discount Coupons for health checks [B] Geographic Coverage for the proposed activity: The branches are based in Metro/Urban & Semi-urban cities. Indicative (but not complete) list of cities for the purpose of understanding the geographical coverage is available at Annexure-I of this document. RBI definition of Metro/ Urban & Semi-urban is: Semi-Urban: Population- 10,000 and above and less than 1 lakh Urban: Population- 1 lakh and above and less than 10 lakh Metropolitan: Population- 10 lakh and above) 1
[C] Expected Role of Agency: The short listed agency is expected to handle the following tasks: SBI General will provide the locations for Health Camp with address and pin codes. As an exception, the agency should be able to arrange health camps at a short notice period of 2/3 days. The service provider should co-ordinate and ensures that the field staff including Doctor, Nurses and support staff reaches on time and are present for the entire duration of the camp. The walk-in details should be captured as per Annexure II and should be reported in soft form next day and also as supporting copy with the invoice. [D] Reporting: The Agency is supposed to report with photographs, & MIS Capturing number of walk-ins and their details within 48 Hours of Health Camp as per the format given in Annexure II [E] Minimum Eligibility Criteria: Should be reputed company with minimum 3 Years of experience in arranging and providing health checkup services. (Proof of last 3 years arranging Health Camps on Pan India level to be submitted along with proposal) Audited turnover of the agency for the last two years (FY 14-15 and FY 15-16) should be at least Rs. 2 Crores. (Proof of last two years audited financials to be submitted along with proposal) Should have PAN India reach with own offices / network centers in all Metro & Semi Metro Cities. (List of Offices, network diagnostics centers and cities) [F] Submission: Submit Technical Information as per the format available at Annexure I of this document. Interested Agencies are requested to submit their cost proposals as per the format attached at Annexure III The submitted costs should be valid for the present financial year i.e. from the date of RFP till 31 st March 17 [G] Terms & Conditions: If it s not possible for the agency to arrange the camp in the selected region or within the notice period, SBI General can opt for another agency to execute the health camp. Duration of the health camp will normally be 10 AM to 5 PM or 9 AM to 4 PM. Post the health camp SBI General can do a confirmation call with the branches to get a first hand feedback on the quality of service provided by the agency and will be judged on parameters like Quality of Service Provided, Staff Reporting time, presence during camp, hygiene etc. If the feedback on the quality of service provided by the agency is poor for any of the health camps, SBI General is free to discontinue with the agency or deduct the payment for the invoice raised. 2
[H] Payment Terms: No advance payment. Payment will be issued within 30 working days from the date of submission of final tax invoice supported with walk-in details as mentioned in Annexure II. Payment will be done for completed locations (i.e. branches) for each month. All applicable taxes should be mentioned separately in the invoice. Note: This Request for proposal (RFP) provides no minimum business commitment. For any Clarification or Queries regarding this RFP please get in touch with Mr. Mehul Popat at mehul.popat@sbigeneral.in The Technical & Cost Proposal (as per the format available in Annexure I & III) are to be sent in hardcopy in sealed envelope on or before 10 th June 2016 at the below address: To, Mehul Popat SBI General Insurance Brand & Marketing Department 101, First Floor, Natraj, Junction of Andheri Kurla Road & Western Express Highway Andheri (E), Mumbai-400069. 3
Annexure I TECHNICAL INFORMATION (to be submitted on the letterhead) 1. Company Name: 2. Registered office address: 3. Name & Contact No. of the person responding to the RFP: 4. Designation of the responder: 5. Company registration date (DD/MM/YYYY): 6. Annual turnover (in Rs.) during last year : (Enclose copy of audited financial statements) 7. No. of active clients during F.Y. 15-16 for Health Camps or related activity: (Mention the no. of clients / Company Name here) 1) 2) 3) Provide Reference with Company name/ Mobile no. / Email ID: Signature of the responder: Company Seal & Date: 4
Annexure II Camp Date: Bank Name: Branch: Branch Code: Sr Name of Patient Age Address Mobile No Test Conducted 1 2 3 4 5 6 7 8 8 5
Annexure III COMMERCIAL PROPOSAL (to be submitted on the letterhead) Sr Services Amount 1 Basic Health Check-up (Blood Sugar Check, Blood Group, BMI, Blood Pressure Check, Doctor Consultation +Nurse Assistance) For 01-150 Participants For 151-175 Participants 2 Physiotherapist Session / Diet Consultation ( Per Camp / Per Day) 3 BMD (Bone Mineral Density) Test (Per Camp / Per Day) The cost mentioned above will be an All Inclusive Cost Signature of the responder: Company Seal & Date: 6