%

Total Emps PSA Sal LOA Hourly LOA Sal Hires Hourly Hires PSA Hires Salaried Terms Hourly Terms % Turn Over 3967 38 21 87 9 30 1 13 26 0.98% Operators FT Hr PT Hr PT Hr Ret Non Exempt Maintenance FT Hr PT Hr Ret PSA Hrly PT Hr Non-Ex FT Salaried Exempt FT Salaried Total Emps 1766 49 17 789 10 38 10 617 671 3967 3990 3980 3970 3960 3972 3960 3976 3967 3964 3962 3979 3969 3976 3973 3966 3967 3950 3944 HC 3940 3930 3920 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 2

Month_year LOA Hires Turnover Sep-16 92 44 45 Oct-16 88 45 57 Nov-16 98 25 41 Dec-16 103 62 30 Jan-17 111 47 56 Feb-17 92 51 54 Mar-17 92 47 49 Apr-17 100 56 39 May-17 104 32 42 120 100 80 60 40 20 LOA Hires Turnover Jun-17 109 46 39 Jul-17 105 56 59 Aug-17 110 29 36 Sep-17 108 40 39 0 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 3

Staffing August FY 17 6% APPLICANT DATA September % White 194 10.0% Black 1037 53.2% Hispanic 180 9.2% Asian 114 5.9% Others 423 21.7% Total 1948 Female 953 48.9% Male 897 46.0% Not Specified 98 5.0% 9% Applicant Demographics September 2017 22% 10% 53% 48.9% Female 46.0% Male 5.0% Not Specified White Black Hispanic Asian Others 30 25 20 15 10 5 0 29 1 2 1 Total Internal & External Hires September 2017 External 6 5 Internal 1 1 2 0 White Black Hispanic Asian Others TOTAL HIRES External Internal TOTAL % White 1 2 3 6% Black 29 1 30 63% Hispanic 6 5 11 23% Asian 1 1 2 4% Others/Undisclosed 2 0 2 4% TOTAL 39 9 48 Female 23 3 26 54% Male 16 6 22 46% 48 Internal and external hires against open requisitions.

Staffing FY 17 Summary APPLICANT DATA FY17 % White 3062 9.0% Black 18271 53.9% 350 Total Internal & External Hires FY2017 336 Hispanic 3002 8.9% 300 Asian 1663 4.9% 250 Others 7897 23.3% 200 Total 33,895 Female 16,452 48.5% Male 15,646 46.2% Not Specified 1797 5.3% 150 100 50 0 70 68 34 25 25 8 7 19 0 White Black Hispanic Asian Others External Internal 5% 9% 23% Applicant Demographics FY17 9% 54% 48.5% Female 46.2% Male 5.3% Not Specified White Black Hispanic Asian Others TOTAL HIRES External Internal TOTAL % White 34 8 42 7% Black 336 70 406 69% Hispanic 68 25 93 16% Asian 25 7 32 5% Others/Undisclosed 19 0 19 3% TOTAL 482 110 592 Female 205 56 261 44% Male 277 54 331 56% Internal and external hires against open requisitions. 592

Staffing Job Fairs Job Fairs and Events Date and time Near Northwest Management District Fall Community Job Fair 5820 Pinemont Drive, Houston, TX Wednesday, September 13, 2017 from 10am to 1pm Council Member Boykins Third Annual 2 nd Chance Job Fair George R. Brown Convention Center Thursday, September 14, 2017 9am - 1pm METRO Open House/Job Fair Kashmere Facility 5700 Eastex Freeway, Houston, Texas 77026 Saturday, August 12, 2017 10am - 1pm 3 rd Annual Second Chance Job Fair METRO Open House/Job Fair 6

Staffing Events FY 17 Job Fairs and Job Outreach Events Number Examples Job Fairs 24 Red, White and You, Boykins 2 nd Chance Job Fair, Mayor s Turnaround Houston, Lakewood Church Make It Right, Workforce Solutions METRO Open House/Job Fairs 8 METRO specific job fairs held at Kashmere Facility on Saturdays Job Outreach events 16 Chinese Lunar New Year, City of Houston Find Your Path, Harrisburg Bridge Opening, HISD When I Grow Up METRO Open House/Job Fair Turnaround Houston Job Fair Find Your Path Career Day (planting the seed) 7

Bus Operator Bilingual Program Vietnamese, Chinese, Spanish, and Sign Language $300 paid out annually in May 126 Bus Operators currently qualify Bilingual Interactions FY17 Chinese Sign Language Spanish Vietnamese Total 84 386 10,195 83 10,748 8

Hispanic Heritage Month 2016 Veterans Day 2016 Black History Month 2017 9

Women s History Month 2017 Asian-Pacific American Heritage Month 2017 10

Organization Development: Accomplishments FY17 Professional and Management Training & Development Coaching, Consulting & Projects Technology & Compliance Training External Partnerships Impact TRAINING 26 Professional Development Classes and 17 Management Development Classes 1,166 Total Participants DEVELOPMENT Leadership Development Program (LDP) Class VI Complete 25 Graduates Management Development Program (MDP) 3 Classes 68 Total Graduates Supervisor Development Program (SDP) Moving from Peer to Boss: Pilot Complete 12 Graduates COACHING 6 Coaching Clients: 2 Completed, 4 In Progress CONSULTING Teambuilding Completed for a Variety of Areas Participated on PERDIS Implementation Team Training Information and Support PROJECTS Intern Programs: 18 Summer 10 Hire Houston Youth Success Factors Software Project In Progress Customized for METRO TECHNOLOGY 15 Excel 2 Outlook 4 Word 3 PowerPoint Total 232 Participants COMPLIANCE 61 Respectful Workplace for Non-Union Employees Total 1,209 Participants 4 Preventing Workplace Violence Total 30 Participants 16 Legal Update Training Class Sessions for All Managers & Supervisors Total 210 Participants Agency-wide Customer Service Project In Progress 6 Sessions Delivered for NTI Transit Trainers Workshop METRONext Presentation Skills Training Customized and Delivered to Public Affairs team APTA and Local School District s Career on Wheels Day Events