3011 Armory Drive, Suite 210 Nashville, TN 37204 615-690-3569 Fallon Hartfield Summary Healthcare IT experienced, with over five years of EMR/EHR implantations, including, but not limited to: adoption coaching, training, favorite fairs, Physician Informatics, help desk analyst and at the elbow support role as well as various EMR/EHR applications. Certified Nursing Assistant with over 2 years of experience in various hospital departments. Superb interpersonal and organizational skills to deal with technical personnel, upper management, and all other personnel on customer friendly level. Prioritize and execute tasks in a high-pressure environment. Demonstrated experience working with physicians in a professional and collaborative manner. Highly effective oral, written, and formal presentation skills including the ability to communicate complex ideas in a way that all hospital staff is able to comprehend. Motivated individual to ensure smooth transitions to EMR/EHR applications. Technical Summary AllscriptsPractice Management, Allscripts Physician Practice Management System, Allscripts Enterprise AEHR, Inpatient, Ambulatory and Eclipsys 5.0. Epic, Inpatient, Ambulatory, CPOE/CPOM, ClinDoc, and ADT/Prelude. Meditech, Inpatient, and Ambulatory. Cerner Millennium, Inpatient, Ambulatory, Power Forms, Power Notes, Power Chart, Power Orders, CPOE/CPOM, Dynamic Documentation, Dragon, SurgiNet, PharmNet, FirstNet, Message Center, Power Chart: Maternity, Registration, Practice Management, RCI, RadNet, PathNet (Gen Lab, Blood Bank), Power Plans, IView, MAR, Registration, and Nurse Documentation. GE Centricity Business Dragon ICD-10 Software Professional Experience Pro Nursing, Hattiesburg, MS Jan 2014 Present PRN Tech On call tech for Various Hospital and Clinics. Chart Patient Vitals using various EMR systems, such as; Soarian, Epic, Cerner, Allscripts, Meditech, and Cerner. The ability to be able to function and chart properly in various systems. Perry County General Hospital, Richton, MS Jan 2014 Present PRN Tech and Unit Secretary On call tech and secretary. Ability to use Allscripts PPMS and Allscripts Touchworks systems. Einstein Medical Center March 2017 April 2017 Cerner Application Support Analyst/Dragon
Helped Physician s set-up favorites, order sets, pre-completed notes, macros, patient lists, dot functions, and preferences post to Go-live conversion to Cerner Helped Surgeons and Anesthesiologist to setup workflow plans based upon their work ethics (how they assessed patients before the migration to Cerner). Worked with analyst and programmer directly to ensure that all upgrades, suggestions, and vital information from Physicians were implemented into their build. Trained Nurses in a Super User training- to ensure that they are able to provide support to the Physicians after the Go-Live team has left. Provided application support with Power Chart, CPOE, SurgiNet, Dynamic Doc, and Registration. ettain group, Community Health Systems Oct 2016 Nov 2016 Cerner Application Support Analyst/Dragon/Team Lead Help to record Go-Live issues in a Hub 2 or Hub 3 call center by logging them into Method M. Use technical skill to resolve complex issues with customer's database, software applications, Respond to all support issues in less than 2 hours by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with Client's approval. Properly manage and document all work performed as part of ticket queue management. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions. Provided Application support with Power Chart, CPOE, FirstNet, SurgiNet, Dynamic Doc, Preferred Solutions, Charleston, WV Sep 2016 Cerner SurgiNet Consultant Helped Physician s set-up favorites, order sets, pre-completed notes, macros, patient lists, dot functions, and preferences post to Go-live conversion to Cerner Helped Surgeons and Anesthesiologist to setup workflow plans based upon their work ethics (how they assessed patients before the migration to Cerner). Worked with analyst and programmer directly to ensure that all upgrades, suggestions, and vital information from Physicians were implemented into their build. Trained Nurses in a Super User training- to ensure that they are able to provide support to the Physicians after the Go-Live team has left. Provided application support with Power Chart, CPOE, SurgiNet, Dynamic Doc, and Registration. ettain group, Community Health Systems June 2016 Aug 2016 Cerner Application Support Analyst/Dragon Help to record Go-Live issues in a Hub 2 or Hub 3 call center by logging them into Method M. 2
Use technical skill to resolve complex issues with customer's database, software applications, Respond to all support issues in less than 2 hours by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with Client's approval. Properly manage and document all work performed as part of ticket queue management. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions. Provided Application support with Power Chart, CPOE, FirstNet, SurgiNet, Dynamic Doc, Beebe Medical, Lewes, DE June 2016 SurgiNet Anesthesia Consultant Provided support to physicians, nurses, and other staff on a Go-Live Conversion to Cerner Documentation, I & O s, Dragon, Message Center, and SurgiNet Anesthesia. Lafayette General Medical, Lafayette, LA Oct 2015 Nov 2015 Cerner Consultant Provided support to physicians, nurses, and other staff on a Go-Live Conversion to Cerner Documentation, I & O s, Dragon, Message Center, PharmNet, RadNet, FirstNet, Power Chart Maternity Fetal link, SurgiNet Anesthesia, and AdHoc ettain group, Community Health Systems Sep 2015 Oct 2015 Cerner Application Support Analyst/Dragon Help to record Go-Live issues in a Hub 2 or Hub 3 call center by logging them into Method M. Use technical skill to resolve complex issues with customer's database, software applications, Respond to all support issues in less than 2 hours by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with Client's approval. Properly manage and document all work performed as part of ticket queue management. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions. Provided Application support with Power Chart, CPOE, FirstNet, SurgiNet, Dynamic Doc, Einstein Medical Center, Philadelphia, PA Aug 2015 Sep 2015 Cerner Consultant 3
Provided support to physicians, nurses, and other staff on a Go-Live Conversion to Cerner Documentation, I & O s, Dragon, Message Center, PharmNet, RadNet, FirstNet, Power Chart Maternity Fetal link, and AdHoc. UMass Memorial Medical Center August 2015 Single Sign on Consultant Provided support to physicians, nurses, and other staff on a SSO project. Choctaw Nation Tahlequah, OK August 2015 Cerner Go-Live Specialist Provided support to physicians, nurses, and other staff on a Go-Live Conversion to Cerner Documentation, I & O s, Dragon, Message Center, PharmNet, RadNet, FirstNet, Power Chart Maternity Fetal link, and AdHoc. Bay Care Clinics Tampa, FL April 2015 May 2015 GE Centricity Business Assisted with training the staff on how to effectively manage GE Centricity Business, register patients, schedule patients, manage referrals, enter charges, enter payments, void transactions, and clinical scheduling. Assisted with training the office managers on the proper way to search for patients, review the schedule, review existing notes, review document history, review service inquires, and review financial inquiries. Kentucky One-Chi Sites Remote Oct 2014 Feb 2015 Cerner Remote Support Analyst Answer incoming calls and help to resolve EHR related questions, password resets, and unlocking accounts. Triage non-ehr calls by opening a ticket in the client s ticketing system and assigning it to the proper team. Maintain detailed log of all calls and inquiries received. Use technical skill to resolve complex issues with customer's database, software applications, Provided application support with Power Chart, CPOE, FirstNet, SurgiNet, Dynamic Doc, Allegheny Health - Pittsburgh, PA Oct 2014 - Dec 2014 Epic Go-Live Inpatient and Ambulatory Consultant Supported physicians, Nurses, Case workers, and managers with workflow configurations. Provided system support with Epic Care Inpatient, Epic Care Ambulatory, CPOE, Optime, ASAP, Prelude, and ClinDoc. 4
ettain group, Community Health Systems May 2014 Aug 2014 Cerner Application Support Analyst Help to record Go-Live issues in a Hub 2 or Hub 3 call center by logging them into Method M. Use technical skill to resolve complex issues with customer's database, software applications, Respond to all support issues in less than 2 hours by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with Client's approval. Properly manage and document all work performed as part of ticket queue management. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions. Provided Application support with Power Chart, CPOE, FirstNet, SurgiNet, Dynamic Doc, Dignity Health - Various sites April 2014 May 2014 Cerner Adoption Coach and Trainer Helped Physician s set-up favorites, order sets, pre-completed notes, macros, patient lists, dot functions, and preferences post to Go-live conversion to Cerner Helped physicians to setup workflow plans based upon their work ethics (how they assessed patients before the migration to Cerner). Worked with analyst and programmer directly to ensure that all upgrades, suggestions, and vital information from Physicians were implemented into their build. Trained Nurses in a Super User training- to ensure that they are able to provide support to the Physicians after the Go-Live team has left. Provided application support with Power Chart, CPOE, FirstNet, SurgiNet, Dynamic Doc, PharmNet, CareNet, PathNet, and RadNet. Cox Health - Various sites April 2014 Cerner Adoption Coach and Physician Informatics Helped Physician s set-up favorites, order sets, pre-completed notes, macros, patient lists, dot functions, and preferences post to Go-live conversion to Cerner Helped physicians to setup workflow plans based upon their work ethics (how they assessed patients before the migration to Cerner). Identified and reported workflow and or system configuration improvements. Assisted with helping to ensure that all Locums were trained to the highest capacity. Worked with analyst and programmer directly to ensure that all upgrades, suggestions, and vital information from Physicians were implemented into their build. Team member of the Physician informatics with substantial experience in developing and providing application support with Power Chart, Power Order, CPOE, FirstNet, SurgiNet, Dynamic Doc, Dragon, PharmNet and Message Center. 5
Beebe Medical Center - Lewes, DE March 2014 Cerner Inpatient Consultant Provided support to physicians, nurses, and other staff on a Go-Live Conversion to Cerner Documentation, I & O s, Dragon, and Message Center. Flowers Hospital - Dothan, AL March 2014 Cerner Adoption Coach Helped Physician s set-up favorites, order sets, pre-completed notes, macros, patient lists, and preferences prior to Go-live conversion to Cerner Provided application support with Power Chart, Power Order, CPOE, FirstNet, SurgiNet, Dynamic Doc, Dragon, and Message Center. Cox South - Branson, MO Feb 2014 Mar 2014 Cerner Adoption Coach Trained physicians on how to maneuver in Cerner Millennium various physician based modules. Helped Physician s set-up favorites, order sets, pre-completed notes, macros, patient lists, and preferences prior to Go-live conversion to Cerner Helped physicians to setup workflow plans based upon their work ethics (how they assessed patients before the migration to Cerner). Provided application support with Power Chart, FirstNet, SurgiNet, Power Notes, Power Plans, Message Center, Power Plans, Power Order, PharmNet, and CPOE. University Medical Center- Jackson, MS Feb 2014 Soarian Consultant Provided support to physicians, nurses, and other staff on a Go-live conversion to Soarian. Provided application support ATE, order Entry, and Inpatient. CHI - Des Moines, IA Jan 2014 Feb 2014 Allscripts PPMS Specialist Assisted with training staff on Go-live conversion on Allscripts PPMS. Assisted with training the staff on how to effectively manage PPMS, register patients, schedule patients, manage referrals, enter charges, enter payments, void transactions, and clinical scheduling. Assisted with training the office managers on the proper way to search for patients, review the schedule, review existing notes, review document history, review service inquires, and review financial inquiries. Adventist Health - Fowler, CA Nov 2013 Dec 2013 Cerner Ambulatory Consultant Provided support to physicians, nurses, and other staff on a Go-live conversion to Cerner Provided application support with Message Center, RCI, Dragon, Power Note, Power Order, Power Plans, CPOE, E-Prescribe, and Registration. University of Arizona Medical Center Tucson, AZ Nov 2013 6
Supported physicians with workflow configurations. Provided system support with EpicCare Inpatient, ASAP, Prelude, and ClinDoc. CHI - Des Moines, IA Oct 2013 Nov 2013 Cerner Inpatient Consultant Provided support to physicians, nurses, and other staff on a Go-live conversion to Cerner Provided application support with Cerner Registration, Nurse Documentation, CPOE, Power Plans, Power Notes, Power Chart, Power Order, Registration, and Message Center. Mercy Medical Center Cleveland, OH Sept 2013 Supported physicians with workflow configurations. Provided system support with EpicCare Inpatient, ASAP, and ClinDoc. Lutheran Hospital - Cleveland, OH Aug 2013 Epic Go-Live Ambulatory Consultant Supported nurses and front office staff. Provided elbow to elbow support with Epic Care Ambulatory and Cadence. Facilitated between the command center and end users regarding system updates University Hospital Cleveland, OH July 2013 Aug 2013 Supported physicians, Nurses, Case workers, and managers with workflow configurations. Provided system support with Epic Care Inpatient, CPOE, Optime, ASAP, and ClinDoc. Accelerated the communication from the Command center to the end users regarding system updates. Marymount Hospital Cleveland, OH April 2013 - May 2013 Supported physicians, Nurses, Case workers, and managers with workflow configurations. Provided system support with Epic Care Inpatient, CPOE, Optime, ASAP, and ClinDoc. Accelerated the communication from the Command center to the end users regarding system updates. Identified and/or reported system configurations improvements. Magnolia Regional Medical Center Corinth, MS Feb 2013 March 2013 Supported physicians, Nurses, Case workers, and managers with workflow configurations. Provided system support with Epic Care Inpatient, CPOE, Optime, ASAP, and ClinDoc. Accelerated the communication from the Command center to the end users regarding system updates. SEMHRI - Various Locations Aug 2012 Jan 2013 Allscripts PPMS Specialist Executes EMR implantation tasks as assigned an according to project schedule. Providing post EMR Go-live ongoing support and EMR system training to new employees. Provided training for staff on new system functionality relevant to practice area and/or job. 7
Allscripts PPMS, Allscripts Professional EHR v11, Allscripts EHR, and AllscriptsEprescribe. Phoenix s Children Hospital, Phoenix, AZ Aug 2012 Allscripts Consultant Executes EMR implantation tasks as assigned an according to project schedule. Providing post EMR Go-live ongoing support and EMR system training to new employees. Provided training for staff on new system functionality relevant to practice area and/or job. Allscripts PPMS, Allscripts Professional HER v11, Allscripts HER, and AllscriptsEprescribe. Perry County General Hospital - Richton, MS Nurse Assistant Assisted with helping patient perform Activities of Daily Living. Following instructions that were left from the charge nurse. Documented all Vitals and I and O s via AllScripts EMR System. Mar 2009 July2012 Education Mississippi Gulf Coast Community College, Perkinston, MS Aug 2013 Certified Nursing Assistant Completed the course as Top of the Class. Learned basic nursing skills that should be implemented in long-term care facilities, inpatient, and ambulatory settings. William Carey University, Hattiesburg, MS Aug 2006 May 2009 Completed courses with an emphasis on Biology and Chemistry Dean s List: Fall 2006 Fall 2007. President s list: Spring 2008. GPA: 3.84. Full Athletic Scholarship. Athletic Student of the Year: 2007-2008. 8