Portal Created Service Requests for August 2017 Number Priority Created State Assigned to Short description INC0584864 4 - Normal 08-28-2017 2:48 PM Closed Student unable to log in to INC0584374 3 - Moderate 08-24-2017 12:53 PM Pending User Cant Access The Veterans Forms INC0583772 4 - Normal 08-23-2017 9:36 AM Closed THIS IS A TEST INC0584839 4 - Normal 08-28-2017 1:08 PM Closed Student unable to log into MyLonestar INC0584781 3 - Moderate 08-27-2017 11:28 AM Closed Unable To Log Into MyLonestar-Error INC0584844 4 - Normal 08-28-2017 1:09 PM Closed She cannot log into My Lonestar. INC0584851 4 - Normal 08-28-2017 1:42 PM Closed Unable to login to Mylonestar INC0584848 4 - Normal 08-28-2017 1:15 PM Closed I cant log in my lonestar.edu account INC0584873 4 - Normal 08-28-2017 4:25 PM Closed Unable to log into MyLonestar. INC0584834 4 - Normal 08-28-2017 1:06 PM Closed Unable to login to MyLonestar SCTASK0286296 4 - Normal 08-08-2017 5:22 PM Closed Converted from mylonestar Feedback INC0584833 3 - Moderate 08-28-2017 1:01 PM Closed User is having issue access INC0584828 3 - Moderate 08-28-2017 12:55 PM Closed Cannot log into INC0584836 4 - Normal 08-28-2017 1:08 PM Closed Student cannot log into My Lonestar INC0584826 3 - Moderate 08-28-2017 12:53 PM Closed Cannot log into INC0584840 4 - Normal 08-28-2017 1:07 PM Closed Student unable to log in to INC0584776 2 - High 08-27-2017 11:09 AM Closed Mylonestar login issue INC0578688 4 - Normal 08-08-2017 3:11 PM Closed Student is missing roles SCTASK0286514 4 - Normal 08-10-2017 12:43 AM Closed FW: PLEASE READ: FW: Jakarta Intranet Site INC0584846 3 - Moderate 08-28-2017 1:17 PM Closed Unable to access MyLoneStar INC0584777 3 - Moderate 08-27-2017 11:15 AM Closed Unable To Log Into MyLonestar-Error
INC0584838 4 - Normal 08-28-2017 1:05 PM Closed Student unable to log in to INC0584817 3 - Moderate 08-28-2017 12:43 PM Closed user is unable to access portal INC0584779 3 - Moderate 08-27-2017 11:22 AM Closed Unable To Log Into MyLonestar-Error INC0584847 4 - Normal 08-28-2017 1:20 PM Closed Cannot Log into MyLoneStar INC0584849 4 - Normal 08-28-2017 1:19 PM Closed My login username and password are not being authorized for either mylonestar Login or for d2l... I have reset both my login and password to try and resolve thi INC0584845 3 - Moderate 08-28-2017 1:12 PM Closed Unable to log into INC0584835 3 - Moderate 08-28-2017 1:05 PM Closed cannot access INC0584915 2 - High 08-29-2017 7:35 PM Closed LSCS intranet is not working INC0584830 3 - Moderate 08-28-2017 12:58 PM Closed user is unable to access INC0584780 3 - Moderate 08-27-2017 11:24 AM Closed Unable To Log Into MyLonestar-Error INC0584861 4 - Normal 08-28-2017 2:17 PM Closed She cannot log into My Lonestar. INC0584784 4 - Normal 08-27-2017 11:55 AM Closed Getting an error message when trying to log in. error message: bea.jolt.serviceexception: - no entry found INC0584837 2 - High 08-28-2017 1:07 PM Closed Student not able to access MyLoneStar with account information INC0584862 4 - Normal 08-28-2017 2:23 PM Closed Student is having trouble with logging into MYLS. INC0584778 3 - Moderate 08-27-2017 11:21 AM Closed Unable To Log Into MyLonestar-Error INC0584822 3 - Moderate 08-28-2017 12:49 PM Closed user is unable to access INC0584841 3 - Moderate 08-28-2017 1:08 PM Closed Unable to log into INC0584843 4 - Normal 08-28-2017 1:08 PM Closed She cannot log into My Lonestar. INC0584340 3 - Moderate 08-24-2017 12:07 PM Pending User Bruce Lovell I cannot access RAVE to sign up for emergency alerts. I would like to sign up so that I recieve campus information with the impending storm. I waited over 24 INC0584656 4 - Normal 08-25-2017 9:54 AM Closed Bruce Lovell RAVE Emergency alert system error
INC0584651 4 - Normal 08-25-2017 9:41 AM Pending User Bruce Lovell Error Message SCTASK0286384 4 - Normal 08-09-2017 10:30 AM Open Danny Rodriguez INC0584129 4 - Normal 08-23-2017 7:28 PM Pending User Randy Thode from Barton Community College in Kansas would like to speak to someone about our portal. David Mullinax The online PASS seminar is not working. Students have reported that they are not able to submit and print off their results. The seminar is in. SCTASK0287722 4 - Normal 08-18-2017 1:42 PM Open Evan Wardell Request an announcement be added to the mylonestar homepage INC0583738 4 - Normal 08-23-2017 8:59 AM Closed Jagdeep Kaur Ref ID to be clickable INC0583639 4 - Normal 08-22-2017 5:33 PM Closed Jagdeep Kaur TEST INC0583649 4 - Normal 08-22-2017 5:50 PM Closed Jagdeep Kaur REF ID INC0581057 4 - Normal 08-16-2017 11:17 AM Closed Jagdeep Kaur User has two account in SNOW, she is unable to create service tickets. INC0578648 3 - Moderate 08-08-2017 2:17 PM Closed Jagdeep Kaur TEST -Survey INC0583599 3 - Moderate 08-22-2017 4:42 PM Closed Jagdeep Kaur TEST SCTASK0287890 4 - Normal 08-21-2017 10:55 AM Pending Jagdeep Kaur FW: Users under the watch list for legal tickets are not able to see the tickets SCTASK0287902 4 - Normal 08-21-2017 11:18 AM Closed Jagdeep Kaur FW: User Reference Hover Issue SCTASK0287510 4 - Normal 08-17-2017 12:41 PM Closed Maria Croft Request of fulfillment of new license SCTASK0286056 4 - Normal 08-07-2017 2:34 PM Closed Maria Croft Add room number to SNOW SCTASK0287819 4 - Normal 08-21-2017 8:42 AM Closed Maria Croft Add new employee to SNOW SCTASK0286585 4 - Normal 08-10-2017 12:21 PM Closed Maria Croft User is unable to make tickets in SNOW SCTASK0287699 4 - Normal 08-18-2017 12:05 PM Closed Maria Croft Request an item or service that is not in the catalog SCTASK0287345 4 - Normal 08-16-2017 2:53 PM Closed Maria Croft Request of fulfillment of new license SCTASK0286138 4 - Normal 08-08-2017 7:38 AM Closed Maria Croft Requesting to add new building for University park INC0577080 4 - Normal 08-02-2017 1:03 PM Closed Maria Croft Cannot access Veterans affairs request SCTASK0285572 4 - Normal 08-02-2017 12:39 PM Closed Maria Croft Need a new room created in SCTASK0286394 4 - Normal 08-09-2017 10:44 AM Closed Maria Croft Request of fulfillment of new license SCTASK0285546 4 - Normal 08-02-2017 11:15 AM Closed Maria Croft Add a new Hardware Model in
SCTASK0288831 4 - Normal 08-25-2017 10:28 AM Closed Maria Croft I followed the directions on the "How-to-Doc" for "Updating Office Location in SNOW". As you can see from the attached screen shot it is not allowing me to mak SCTASK0287008 4 - Normal 08-15-2017 9:52 AM Closed Maria Croft Request of fulfillment of new license SCTASK0288194 4 - Normal 08-22-2017 2:12 PM Closed Maria Croft Create new hardware models in INC0577892 3 - Moderate 08-07-2017 8:28 AM Closed Maria Croft Customer is unable to submit a legal matter though the self-service portal. SCTASK0288162 4 - Normal 08-22-2017 1:09 PM Closed Maria Croft Request of fulfillment of new license SCTASK0286771 4 - Normal 08-14-2017 9:03 AM Closed Maria Croft Please remove the following users from the KC - Operations assignment group SCTASK0288193 4 - Normal 08-22-2017 2:10 PM Closed Maria Croft Add new model into. SCTASK0285745 4 - Normal 08-03-2017 12:13 PM Closed Mathias Glass Fw: Testing Center Request SCTASK0287830 4 - Normal 08-21-2017 9:06 AM Closed Mathias Glass Access to Check Account for new employee INC0581660 3 - Moderate 08-17-2017 12:44 PM Closed Mathias Glass FW: Student Center Payment Calculator Not Correct INC0577467 4 - Normal 08-03-2017 2:16 PM Closed Mathias Glass istar access request - going to wrong supervisor SCTASK0287691 4 - Normal 08-18-2017 11:33 AM Closed Mathias Glass EA FSCM would like the menu bars updated for it's test instances SCTASK0285620 4 - Normal 08-02-2017 2:35 PM Closed Mathias Glass Webpage - Faculty Evaluation Information SCTASK0285766 4 - Normal 08-03-2017 1:19 PM Closed Mathias Glass I requested a poll by placed in MyLonestar and the expiration date has passed and i would like it to be removed. Please reference REQ0235158 SCTASK0286245 4 - Normal 08-08-2017 2:08 PM Closed Phi Nguyen Create Employee Campaign Committee site SCTASK0287293 4 - Normal 08-16-2017 1:14 PM Closed Phi Nguyen FW: LSC-Montgomery Intranet Subsite Migration SCTASK0286675 4 - Normal 08-10-2017 4:35 PM Closed Phi Nguyen Good afternoon, I need assistance from the SharePoint administrator to set up a workspace in the HR space on the Intranet. Below is what I need for this and o SCTASK0288603 4 - Normal 08-24-2017 10:24 AM Open Phi Nguyen Clean up Tomball Intranet sites
SCTASK0287573 4 - Normal 08-17-2017 4:23 PM Closed Phi Nguyen FW: College Relations SharePoint INC0578328 4 - Normal 08-07-2017 5:49 PM Closed Phi Nguyen Share Point INC0580361 4 - Normal 08-14-2017 4:35 PM Closed Phi Nguyen Intranet access problem SCTASK0286977 4 - Normal 08-15-2017 8:19 AM Open Phi Nguyen Employee Intranet Request SCTASK0285624 4 - Normal 08-02-2017 2:51 PM Closed Phi Nguyen Sharepoint Team Intranet Website Request SCTASK0285852 4 - Normal 08-03-2017 5:25 PM Closed Phi Nguyen SharePoint Request SCTASK0288621 4 - Normal 08-24-2017 11:26 AM Open Phi Nguyen Redesign LSC-Foundation Intranet site SCTASK0285629 4 - Normal 08-02-2017 2:59 PM Closed Phi Nguyen Sharepoint Site Website Request SCTASK0286881 4 - Normal 08-14-2017 1:19 PM Closed Phi Nguyen FW: TGCIE POI for SharePoint Site Needed - Urgent - G.White SCTASK0286356 4 - Normal 08-09-2017 9:15 AM Open Phi Nguyen Problems with Creating a Link within Sharepoint SCTASK0285649 4 - Normal 08-02-2017 4:06 PM Closed Phi Nguyen Re: Sharepoint Site Website Request SCTASK0287816 4 - Normal 08-21-2017 8:29 AM Closed Phi Nguyen Employee Intranet Request SCTASK0287320 4 - Normal 08-16-2017 2:38 PM Closed Phi Nguyen Clean up LSC-Montgomery Intranet site SCTASK0285976 4 - Normal 08-07-2017 10:31 AM Closed Phi Nguyen Requesting to add changes - SP SCTASK0285315 4 - Normal 08-01-2017 9:36 AM Closed Phi Nguyen FW: Lost Syllabi's for Continuing Education SCTASK0287049 4 - Normal 08-15-2017 11:31 AM Closed Phi Nguyen Hi, I will be needing access to the administrative controls for the Library Technical Services site on Sharepoint, so that I can upload files and edit the site