November/December 2014 Special Edition: Recognising Success Awards The magazine for UH Bristol staff
SPECIAL EDITION The third annual Recognising Success Awards 2014, which took place on Friday 21 November, gave us the opportunity to celebrate the talent, hard work, and compassion of our staff and volunteers. CHAIRMAN S AWARD Each year I am overwhelmed by the strength of the nominations we receive for these awards; choosing a single nominee to receive the Chairman s Award, which recognises an outstanding contribution to the Trust and its values, is always a tremendously difficult task. This year s winner, Deborah Lee, has displayed a level of tenacity, dedication and passion across an ever increasing portfolio of work. Deborah has overseen the physical transformation of the Trust s hospitals, provided exceptional leadership in her division, been recognised by the Health Services Journal as one of the NHS s most inspirational women and is held in high regard by all who work alongside her. CHAIRMAN S AWARD In this special edition of Voices, we take a look at the winners and those who were highly commended at the awards ceremony, generously sponsored by our hospitals charity Above & Beyond. More than 200 staff, volunteers, governors and representatives from our charitable partners attended the event at Bristol Royal Marriott. It was a truly inspirational evening, which made me proud to work at UH Bristol and for the NHS. More than 260 clinical and non-clinical teams and individuals were nominated for awards this year; they have all played a key part in transforming care in our hospitals and enhancing the experience of our patients. We all know and live with the reality of the growing pressure on the health service and on the services we deliver. Despite this challenge, our staff and volunteers from right across our organisation continue to provide outstanding levels of care in their day to day work and, as a Trust, it is essential that we share and learn from the successes of others. Robert Woolley Chief executive I d like to thank everyone who took part in the awards to make them such a success, including those who nominated colleagues. Please take the time to nominate a colleague next year. As your hospitals charity, Above & Beyond is delighted to support the Recognising Success Awards for the third year. Our work to raise funds for our city centre hospitals is strongly motivated by our recognition of how much you give on a daily basis, and by our mission to help you make a real difference to patient care. In our 40th birthday year, our partnership with you is all about delivering the very best we can for patients together. We fundraise to improve the hospital surroundings, ensuring these are more supportive for patients and offer you the most effective working environment. We also raise funds for the latest state of the art equipment helping you to save even more lives. We are committed to pump priming your innovative research studies that will translate into advances in treatments. Last but not least, we know from so many of our fundraisers how much the care you give means to them and their loved ones. That is why Above & Beyond is delighted to support your professional development and training as well as important events, such as this one, that recognise the difference you make every day. Anyone that was sitting close to me on the evening would have witnessed the scale of surprise on my face when the winner was announced. UH Bristol is an amazing organisation, full of talented and committed people, many of whom are equally deserving of recognition, and so I feel very honoured to have been singled out in this way. Sarah Talbot-Williams Chief executive, Above & Beyond The Recognising Success Awards pay tribute to the way in which you go above and beyond in so many ways. The charity team would like to thank you for the inspiration you continue to give us as we tackle the biggest challenge of our history to reach our 6 million goal for the Golden Gift Appeal so our hospitals can offer the very best gold standard to patients in Bristol for generations to come. Deborah Lee Since joining the Division of Surgery, Head and Neck as interim divisional director, Deborah has brought together a group of highly skilled individuals to work in a more coherent and positive way, while juggling her corporate portfolio as deputy chief executive. Deborah is inspiring as a manager, a leader and an individual, and is able to give so much of her time to so many people, without anyone feeling like they are left out. She leads by example, embodying our Trust values. John Savage CBE Chairman, University Hospitals Bristol 2 3
TRANSFORMING CARE TRANSFORMING CARE AWARD This award recognises an individual or a team who has contributed to an exceptional service improvement, clinical or non-clinical, that has transformed care by demonstrating real benefits and improvements to patient experience, quality, safety, financial savings and/or clinical or non-clinical outcomes. The award was presented by Robert Woolley, chief executive. TRANSFORMING CARE I m very honoured to win this award. I d like to thank the whole team we ve worked hard over the last year and without them behind me, helping to put everything into place, it wouldn t have been possible to achieve this. Radiotherapy On-Treatment Review Team Clare Bidgood, clinical nurse specialist for IV therapy Clare has worked with colleagues to identify, research, trial, implement and evaluate a new way of monitoring peripherally inserted central venous catheter lines. This has reduced PICC placement times, improving patient experience, reducing waiting times, increasing placement accuracy and reducing the number of patients who have lines re-sited. The Radiotherapy On-Treatment Review Team has transformed the care of patients receiving radiotherapy by their innovative role. The team has highlighted the need for radiographers to be able to prescribe medicines to treat the side effects of radiotherapy and is providing national leadership to facilitate independent prescribing for radiographers. Also shortlisted were Sarah Johnson, ward sister, ward 35; Chemotherapy Day Unit; Rachel Bradley, consultant physician. 4 5
PATIENT SAFETY CHAMPION PATIENT SAFETY CHAMPION This award is for an individual or a team who has championed patient safety, or brought about a significant change to patient safety outcomes. The award was presented by Anne Nisbet on behalf of Above & Beyond. PATIENT SAFETY CHAMPION Winning this award has been a team effort, with pharmacy, nursing and medical staff all working together. This award also represents a great safety result for our patients. Steve Brown, director of pharmacy Mat Molyneux, consultant in anaesthesia The Reducing Omitted Doses Group This group has worked collaboratively with a number of disciplines across the Trust to reduce the number of unintentionally omitted critical medications. As a result of its work, a culture change has occurred creating one striving towards a zero acceptance of omitted critical medications; ensuring the right patient gets the right drug at the right time. Patient safety is at the heart of the care we deliver and the WHO checklist is central to the prevention of never events and serious incidents in theatre. Mat, leading on this initiative, role modelling and demonstrating clear leadership, has continuously contributed to the safe passage of thousands of patients through theatre. Also shortlisted were the Division of Medicine, Patient Safety Team; Patient Safety Medicine Project Team; Emma Redfern, associate medical director for patient safety. 6 7
VOLUNTEER OF THE YEAR VOLUNTEER OF THE YEAR This recognises a volunteer who has given their time and energy to help others and is singled out as an example of how volunteering can contribute to the overall aims and objectives of the Trust. The award was presented by Sue Silvey, lead governor. VOLUNTEER OF THE YEAR I feel very touched to win this award. I think as volunteers, each of us does a tiny bit to support the patients, the staff and the NHS. There are around 50 mealtime volunteers, so altogether this adds up to a lot. Graeme Parkin Catherine Nanji Graeme joined the volunteer team in April 2013 and has rarely missed a week. Graeme sits quietly and listens to patients struggling to speak. He doesn t rush them and they feel comfortable to try. He will patiently help someone to feed themselves, helping them regain their independence. Catherine has been a volunteer on ward 14 for three years (now on wards A602 and A604). She is part of the team and there is quite often a sigh of relief when she arrives. Her calmness and gentle approach reassures patients and quite often she can persuade the most anxious patients to eat and can calm some of the more agitated patients. Also shortlisted were the discharge lounge volunteers and Martin Lowrey, mealtime volunteer on ward A524. 8 9
EXCELLENCE IN TEACHING, LEARNING OR RESEARCH EXCELLENCE IN TEACHING, LEARNING OR RESEARCH This award is for a person or a team who can demonstrate a real improvement to patients, colleagues, visitors and/or carers; or evidence of a change to a system, pathway or the delivery of healthcare because of their programme or project that demonstrates excellence in teaching, learning or research. The award was presented by Sue Donaldson, director of workforce and organisational development, and David Wynick, director of research. EXCELLENCE IN TEACHING, LEARNING OR RESEARCH I feel incredibly proud that the establishment of the Faculty of Children s Nurse Education has been recognised as an innovative development within the Trust. I m particularly grateful for the support I ve received from Ian Barrington, divisional director for Women s and Children s Services, and Sarah Talbot-Williams of Above & Beyond. Paula Tacchi, research matron Caroline Haines, consultant nurse in paediatric intensive care Over the last year, Paula has been dedicated to transforming, improving and stabilising the research nurse workforce. The change with the work Paula has undertaken has been substantial with better structures, support and an improvement in research delivery across divisions. To establish the Faculty of Children s Nurse Education, Caroline completed a business case, discussed and consulted with many staff across the hospital and regionally, and secured funding from the division and Above & Beyond. The faculty came to fruition earlier this year when Caroline successfully recruited highly experienced senior children s nurses to run it, design content, and teach. Also shortlisted were the BHOC Clinical Trials Unit; South Bristol Academy Team; Ema Swingwood, respiratory physiotherapist. 10 11
RECOGNISING SUCCESS AWARDS 2014 RECOGNISING SUCCESS AWARDS 2014 12 13
INSPIRATIONAL LEADER INSPIRATIONAL LEADER This award is for an individual in the organisation who demonstrates exemplary leadership to staff, patients, visitors, colleagues, stakeholders or partners, perhaps in a challenging and complex environment or project. Their leadership actively demonstrates how they live the Trust values. The award was presented by Trust vice chair Emma Woollett. INSPIRATIONAL LEADER I m really shocked and touched that I people nominated me in the first place. I m so surprised to win an award for what I do on a day to day basis. Ian Barrington, divisional director, Women s and Children s Services Ian is a strong leader for the Division of Women s and Children s Services, supporting staff, pushing forward developments, making difficult decisions and guiding us through challenges. He has managed to maintain a passion for his job and a good sense of humour throughout. Sophie Williams, nurse, ward C708 Due to unforeseen circumstances, Sophie has stepped up and led a ward team. She has pulled the team together, creating a real sense of support and teamwork. She has worked tirelessly to provide a safe, effective workplace, providing support to her junior staff members. Sophie promotes staff growth via training and general morale. Also shortlisted were Marcus Brooks, consultant vascular surgeon; Lucy Burghall, ward sister, ward 23; Rebecca Hoskins, nurse consultant, adults emergency department. 14 15
UNSUNG HERO UNSUNG HERO This award recognises the person whose contribution to the Trust is not high profile, but they make such a valuable contribution to our life and work that the Trust would simply not work without them. They systematically exceed expectations and go above and beyond the call of duty. The award was presented by Jane Oakland of Above & Beyond. UNSUNG HERO I m blown away to have won this award. When you work in a hospital you are surrounded by so many staff who are working so hard; in running the school I feel we re contributing on the periphery of all that work, so I feel very honoured. Krasha Tovey, catering assistant Krasha prepares and provides a wide range of specialised diets and fortified foods that help meet the needs of vulnerable patients at high risk of malnutrition. Krasha s efforts have enabled us to demonstrate compliance with the CQC standard five. Martyn Carter, teacher, school room Martyn has ensured the delivery of the highest quality education standards in difficult conditions, with the school in the children s hospital moving twice in two years as a result of building work. Throughout this period Martin has consistently delivered exemplary standards of care for children and their parents, culminating in an outstanding OFSTED rating. Also shortlisted were Rachel Hartles, reception and print room supervisor at Trust Headquarters; Judith Hernandez, deputy divisional manager, Women s and Children s Services; Stuart Metcalfe, clinical audit and effectiveness manager; Amy Rich, management assistant to the department of strategic development. 16 17
PATIENT EXPERIENCE CHAMPION PATIENT EXPERIENCE CHAMPION This award is for an employee or team who puts themselves in the shoes of our patients. They recognise the vital importance of treating our patients with dignity, as individuals and demonstrate the Trust s values and behaviours. They have a proactive, warm, caring and compassionate approach to patients needs and take opportunities to offer solutions rather than merely seeing the problems. The award was presented by Julian Telling on behalf of Above & Beyond. PATIENT EXPERIENCE CHAMPION I m really surprised, but am so pleased to have won this award, particularly as the other nominees were so strong. The fact that I was nominated was enough, but to actually win doesn t seem real. Glyn Thomas, cardiology consultant Sarah Harper, acting senior sister, ward 30 Glyn has created a leading UK department by respecting all members of the multidisciplinary team and encouraging everyone to work together in a friendly non-threatening environment. He has become the go to man for the particularly complex or anxious patient and receives hundreds of referrals from all over the country. Sarah is an excellent nurse and always conducts herself in a way that shows care, compassion, commitment and high standards of care. Sarah is hugely respectful of the child s opinion and the parents point of view. She puts the patients and family first, always thinking how care will be perceived, what families will want and more importantly need whilst they are on her ward. Also shortlisted were Helen Hewitt, clinical nurse specialist; Michael Maggs, nursing assistant, MAU; Simon Hall, tissue viability lead nurse. 18 19
NON-CLINICAL TEAM OF THE YEAR NON-CLINICAL TEAM OF THE YEAR This award is for a consistently high performing non-clinical team. Team members, working together, achieve positive outcomes for service users. This team has shared its learning with other parts of the organisation and made a real difference to the life and work of UH Bristol. The award was presented by James Rimmer, chief operating officer. NON-CLINICAL TEAM OF THE YEAR It feels amazing to have won. So many of us have worked for the department for such a long time, and it feels great for all of our hard work to be recognised with this award. Annette Giles, head of Central Sterile Services Department The CSP project team Sterile services This team, which is responsible for processing surgical instruments, has dealt admirably with the huge changes, including the introduction of hundreds of new types of sets as a result of service changes, and new washing machinery being installed. The team s focus is on the end customer. The CSP project was the culmination of ten years planning to centralise specialist children s services in Bristol. The physical environment delivered by the project team, alongside the service transformation it enables, will ensure children throughout the South West region are able to access exceptional care every day. Also shortlisted were the BHOC Deep Clean Team; Breaking the Cycle Together Ward Liaison Officers; Trauma and Orthopaedics Admin Team. 20 21
CLINICAL TEAM OF THE YEAR CLINICAL TEAM OF THE YEAR This award is for a consistently high performing clinical team. Team members, working together, achieve positive outcomes for patients and colleagues. This team has shared its learning with other parts of the organisation and made a real difference to the life and work of UH Bristol. The award was presented by Carolyn Mills, chief nurse. BRHC paediatric theatre team The BRHC paediatric theatre team has consistently put the needs and experience of patients first throughout the period of building and the merger of specialist paediatric services at the children s hospital. CLINICAL TEAM OF THE YEAR HIGHLY COMMENDED Medical illustration team We re delighted to have won. This team works so hard and it s fantastic to be recognised like this. We d like to thank Sally Wilson for all her support and Dr Peter Collins for nominating us. The Medical illustration team has become very much in demand to provide high quality photography and video recording to determine the type and progress of treatment. The team is very positive and looks to develop the service and change the way it operates as new services flow into the Trust. Lucy Edwards, staff nurse Ward 11 nursing team HIGHLY COMMENDED Ward 11 has faced a time of huge change over the last ten years as it has moved to become a ward focussed primarily on the care of patients with liver disease. The team offers exemplary compassionate care without judgement to all patients irrespective of the reason for their admission or their behaviour. By embracing change and respecting everyone, they can transform the lives of patients every day. Also shortlisted were the Adult Congenital Heart Disease Specialist Nurses; Audiology Clinical Team. 22 23
LONG SERVICE LONG SERVICE AWARD The evening also recognised and celebrated those members of staff who have served 30 loyal years of service with the Trust and our predecessors: Alison Knott, Ann Brook, Ann Clark, Anne Biggs, Beverley Willitts, Carol Saunders, Carolyn Waldron, Diane Kiely, Edward McKnight, Gail Maisey, Ian Barrington, Jane Fox, Janet Burrows, Jeremy Hall, JoAnna Sharpe, Julie Cloake, Kathryn Elford, Mary Davis, Peter Smithson, Sharon Gaydon, Stephanie Carroll, Stephen Brown, Suzanne Conner, Suzanne Davis, Suzanne Fisher. Some of the long service award recipients who were able to attend the awards ceremony, pictured with chairman John Savage and chief executive Robert Woolley 24