Send Nominations or Cover Letter and Resume to: Anne Norton Senior Consultant 857-445-4927 anorton@lllsearches.com Senior Director of Philanthropy Morgan Memorial Goodwill Industries Boston, MA https://www.goodwillmass.org/ Introduction In 1895, Reverend Edgar J. Helms established Morgan Memorial Goodwill Industries in Boston s South End with the goal of giving people a way of lifting themselves out of poverty. He created a model of employing impoverished immigrants and local residents by collecting unwanted household goods and refurbishing them for resale to the community at affordable prices. This early social enterprise successfully transformed people s lives by helping them earn a paycheck and develop work skills. MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 1
Morgan Memorial Goodwill Industries was the first in what is now a worldwide network of 162 organizations, annually serving more than two million people who face barriers to employment. Today, the organization continues to advance its mission of helping individuals with barriers to self-sufficiency to achieve independence and dignity through work not charity, but a chance. With support from Goodwill s job training, career services, and youth programs, nearly 8,000 people will embark on a path to jobs and economic independence this year. Some individuals will participate in the Workforce Development: Job Training Program designed to help them enter the competitive workplace rapidly. These participants are typically low- or very low income and face significant barriers to employment. Others, especially those with developmental disabilities, will be enrolled in programs that involve longer-term engagement. View the Video: John Gould Award for Education and Workforce Development Additionally, many job seekers count on Boston Career Link, the one-stop career center operated by Goodwill, as a place to access job search and training resources and to connect to employers. Finally, young adults from underserved Boston neighborhoods participate in a variety of programs that help them complete high school and bridge successfully to adulthood. The Opportunity: Morgan Memorial Goodwill Industries seeks a Senior Director of Philanthropy to lead the mission-driven philanthropy team of this highly successful, well-regarded social justice nonprofit that embraces best practice and entrepreneurialism, and has a deep commitment to the constituencies it serves. Reporting to the President and CEO, the Senior Director will lead and grow a $1.75 million annual fundraising program that includes robust annual giving and direct mail, corporate and foundation support, and special events. This individual will have a significant impact on Goodwill s fundraising initiatives by, among other things, developing a pipeline of donors for cultivation and solicitation of major and planned gifts. The Senior Director will engage the institution s top donors, mentor and guide a committed staff, and work collaboratively with program and administrative staff. MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 2
This is a wonderful opportunity for a talented, high-performing development leader to bring his/her professional skills, positive spirit and penchant for strategy to Morgan Memorial Goodwill Industries. Candidates who embrace a mission-driven mentality and a roll up your sleeves style will be successful in this role, particularly those with exceptional interpersonal, writing, and management skills. Position Overview Senior Director of Philanthropy Key Responsibilities: Work with President and CEO on annual and long-range plans that assure there is a strong fundraising foundation and take Goodwill s fundraising program to the next level. Develop annual plan, budget, key goals and objectives, and metrics for the fundraising program. Develop and/or expand and implement comprehensive, cost-effective programs that encompass annual giving, capital campaigns, major gifts, planned giving, and corporate/foundation grants. Partner with the President and CEO on the management of a portfolio of major gift prospects and donors, as well as senior corporate and foundation contacts. Partner with the President and CEO on the development and execution of strategies for approaching donors with potential for higher-level leadership gifts and/or planned gifts. Assure the development program s operational excellence by following best practices, keeping abreast of current trends, and recommending innovative strategies and tactics. Explore, develop, and employ new and multi-channel fundraising strategies to increase revenue and donor participation, while building on the successes of current programs. Work closely with the Senior Director of Marketing to ensure integrity of branding, messaging, and other external communications impacting Goodwill s image and reputation. Actively represent Goodwill to the community and develop and maintain relationships with key staff, volunteers, community leaders, and major donors. Develop a moves management program, identifying, cultivating, soliciting, and stewarding donors/potential donors. Oversee the development and implementation of a planned giving strategy. Hire, supervise, develop, train, coach, and evaluate staff. Ensure a culture where effective teamwork, collaboration, and innovation are expected, recognized, and rewarded. Oversee fundraising information systems, gift recording, and acknowledgment. Assure that donors are cultivated and gifts are properly acknowledged. Manage external agency/vendor relationships including selection, contract management, and evaluation of performance. MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 3
Knowledge and Experience: Bachelor s degree required, Master s preferred. 10+ years of increasingly responsible experience in fundraising, with at least five (5) at the management level. Broad experience leading fundraising programs in the areas of annual giving/direct mail, major gifts, corporate and foundation relations, and events. Planned giving knowledge a plus. Proven ability to lead, motivate, and develop staff. Familiarity with metrics-driven, moves management processes/systems. Experienced in relationship management with knowledge of volunteer management and donor cultivation and stewardship. Evidence of effectiveness in building and sustaining relationships with donors and volunteers. Excellent writing skills and comfort with presentations to groups. Familiarity with the Greater Boston business and philanthropic communities a plus. Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint. Experience with fundraising software, Blackbaud Raiser s Edge preferred, and with overseeing the database management function in philanthropy. Understanding of, resonance with, and ability to articulate Goodwill s mission and philosophy. Goodwill is an equal-opportunity employer. Philanthropy at Goodwill Goodwill has a diverse fundraising operation including an annual direct mail campaign, a successful corporate and foundation partnership program, and a dynamic program of high-visibility, well-attended events that are both fundraising and friend-raising in nature. Gifts to Morgan Memorial Goodwill help create pathways to greater independence and self-sufficiency for those in its job training, career services, and youth programs. Integral to the Goodwill development effort is its collaborative work with marketing to ensure seamless messaging and to foster engagement across key constituents, including individuals who hire Goodwill program participants, volunteer, and provide financial support. MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 4
View the Video: The Good Party 2017! Morgan Memorial Goodwill Industries continually ranks among the top five in fundraising revenue among Goodwill organizations across the country and raises between $1.6 and $2 million annually from individual support, corporate funding, and events. Last year, individual giving from direct mail and other solicitations totaled $835,000, corporate support provided $400,000,and events drew $350,000. Goodwill s annual fund attracts about $600,000 from more than 8,000 donors, many of whom have given via the direct mail campaign regularly over the past 30 years. Another dozen major donors contribute outside of the annual appeal. The 17-member board has expertise in key areas including human resources, education, public relations, retail, accounting, and law, and includes nine women and seven individuals of color. All board members contribute financially to the organization. In addition to maintaining Goodwill s critical philanthropic funding streams, the Senior Director will have the opportunity to enhance Goodwill s giving societies, maximize the team s moves management practices, deepen and expand stewardship activities, and position planned giving opportunities more fully within the larger development strategy. The Senior Director will participate in a $2 million capital improvement project that will upgrade the heavily used parking lot for staff and visitors, including increased parking capacity and improved truck delivery patterns. The Senior Director will work closely with the President and CEO, whose long tenure with the organization and deep relationships across Boston s philanthropic landscape offer invaluable insight for the incoming Senior Director. The Senior Director will manage a bright, talented, hard-working staff of four, including: Manager of Annual Giving, Manager of Corporate and Foundation Giving, Events Manager, and Development Assistant. The team is eager to grow in their individual roles, build on their skills in collaboration, and learn from an inclusive leader and mentor. Morgan Memorial Goodwill Industries Goodwill s mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Last year, the organization helped 7,700 individuals live more independent lives through job training, career services, and youth programs. Goodwill has provided meaningful opportunities for participants in its programs to secure and retain jobs to support themselves and their families including onthe-job training opportunities in its retail and other social enterprises. MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 5
For more than a century, Goodwill has been a leading Massachusetts provider of job training, career services, and youth programs that help equip individuals with the tools necessary to sharpen their skills, meet new challenges, and create more rewarding and independent lives. Goodwill s headquarters on Harrison Avenue in Roxbury serves as the host site for a busy slate of programs, resources, and services that showcase Goodwill s mission at work every day. The preponderance of program participants come from the low-income neighborhoods surrounding the headquarters Roxbury, Dorchester, Mattapan and the South End. Goodwill s services area is the 240 communities in eastern and central Massachusetts. Recently Goodwill Industries of the Pioneer Valley became an affiliate, thereby extending the organization s reach. Each year, thousands of individuals participate in Goodwill programs, and hundreds of businesses and organizations partner with Goodwill across its programs and initiatives. Job Training and Career Services: At Goodwill, the mission comes first and that means helping people with barriers to employment find jobs. In the past year, Goodwill served 7,700 individuals with job training and career services and partnered with many businesses and organizations to find ways to help program participants get employed. In its job training programs, Goodwill served 488 individuals, providing them with services tailored to meet their needs including case management, work-readiness training, skills training, on-the-job training, job placement, and post-placement supports. Goodwill prepared women for sales and marketing careers through the Successful Women in Clean Energy program with Roxbury Community College and the Massachusetts Clean Energy Center. Goodwill also MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 6
began planning for a program to train and certify home health aides in Lynn in collaboration with the state s Executive Office of Elder Affairs. Boston Career Link, the one-stop career center operated by Goodwill, assisted 6,896 individuals during the year with a range of services including career counseling, workshops, job postings, online job search, computer access, and distribution of vouchers to training programs. The career center played an active role as the state workforce system retooled in response to the requirements of the federal Workforce Innovation and Opportunity Act. Boston Career Link was successful in its bid to the Boston Private Industry Council (PIC) for renewal of its charter. In issuing the four-year charter, the PIC cited the career center s exemplary work serving job seekers in Boston s neighborhoods. Boston Career Link also worked with the state Department of Correction (DOC) to organize a program to help citizens returning from incarceration and living at the Boston Pre-Release Center in Roslindale find a job. The returning citizens accessed career center services and received interview-appropriate attire from the Clothing Collaborative for Job Trainees. As a result of the program, 45 individuals found employment. Social Enterprises: Social enterprises are a key way Goodwill makes the mission work. They create jobs and job opportunities, provide access to training, and add value and services to the community. With 11 stores in eastern and central Massachusetts, The Goodwill Stores are Goodwill s largest social enterprise with nearly 1 million customer transactions and more than 31 million pounds of donations of clothing and household goods from the community in 2017. The Goodwill Stores provide great value in the communities they serve by offering low-cost, quality items for individuals and families on a budget. The retail stores, donation centers, and distribution center also provide training and employment opportunities for many participants in Goodwill job training programs. Last year, Goodwill s retail enterprise enhanced the customer experience by upgrading the technology in its stores, including a new point of sale system. Goodwill also added technology to its donation bins to relay notifications when bins are full, making the pick-up process more efficient. Goodwill operates a successful computer recycling program with Dell Reconnect that helps protect the environment and makes donated computers, once reconfigured, available at reasonable prices in The MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 7
Goodwill Stores. Goodwill is expanding this program to provide job training for young adults who would like to work in the technology field. Visitors to federal buildings like the Barnes Building in South Boston or the Philbin Building in Fitchburg often see Goodwill participants providing janitorial and housekeeping services. That arrangement is through AbilityOne, a federal program that helps people with severe disabilities find employment. They work for nonprofit organizations that provide products and/or services to the U.S. government. Last year, Goodwill maintained more than seven million square feet of buildings through AbilityOne and more than 75 percent of the labor hours were provided by individuals with disabilities. Background Checks: Prior to submitting your resume for this position, please read it over for accuracy. LLLS does verify academic credentials for its candidates, and our clients frequently conduct background checks prior to finalizing an offer. To learn more, call Anne Norton, Senior Consultant at 857-445-4927 or send nominations or cover letter and resume to anorton@lllsearches.com. All inquiries will be held in confidence. Setting the Standard in Advancement Search LOIS L. LINDAUER SEARCHES, LLC 420 Boylston Street, Suite 604, Boston, MA 02116 617.262.1102 www.lllsearches.com MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 8
Appendix Leadership: Joanne K. Hilferty President & CEO Joanne Hilferty has served as president and CEO of Morgan Memorial Goodwill Industries in Boston since 1995. She provides strategic leadership and direction to assure the organization fulfills its mission, operates effectively and efficiently and is economically secure. The number of persons the organization has helped with job training and career services has increased tenfold during her tenure. Morgan Memorial Goodwill Industries has been named one of the Top 100 Women-Led Businesses in Massachusetts by the Boston Globe Magazine and the Commonwealth Institute for the last four years. For almost 10 years prior to her appointment at Goodwill, Hilferty was involved in healthcare information businesses in the Boston area as president of Medical Intelligence, Inc., president of Clinical Pathways and vice president of the Health Data Institute. Prior to that, she was a vice president at Caremark in Southern California. She has also worked as the deputy commissioner for the New York State Office of Mental Health, assistant director of the New York State Housing/Medical Care Facilities Finance Agencies and on the staff of the New York State Budget Division. Hilferty currently serves as treasurer of the board of the Associated Industries of Massachusetts, as well as the Massachusetts Council of Human Service Providers, Inc. She has been a member of the board of Goodwill Industries International. She has been appointed to numerous Boston economic development advisory groups. She has received the Greater Boston Chamber of Commerce Pinnacle Award for not-for-profit management, the Women s Business Hall of Fame Award and the Providers Council Executive Director of the Year Award. She is a Phi Beta Kappa graduate of Brown University and has a Master s degree in public affairs from the Woodrow Wilson School at Princeton University. She lives in Cambridge, MA. MORGAN MEMORIAL GOODWILL INDUSTRIES PROSPECTUS 9