Calendar of Events October 7, 2018 Edwardsville/Glen Carbon Chamber of Commerce 1 North Research Drive 618-656-7600 office@edglenchamber.com Open House Extravaganza - Open Houses Open Doors Berkshire Hathaway HomeServices - Elite Properties 1012 Plummer Dr Edwardsville, Il 62025 07:00 AM - 07:00 PM CST Trina Vetter, 6186554100 edwreceptionist@bhhselite.com Berkshire Hathaway HomeServices Elite Properties is excited to announce that their Open House Extravaganza is back! Page 1/12
October 9, 2018 nexus@noon: Hug Your Haters Edison's Entertainment Complex 2477 South IL Route 157 12:00 PM - 01:00 PM CST Katie, 618-656-7600 membership@edglenchamber.com During eight one-hour lunch sessions at Edison's Entertainment Complex, be part of a discussion of a top-selling business book, Hug Your Haters. Touted as the first modern book on customer service, Hug Your Haters is a delightful and inspiring read that can help your company thrive in this 'all-complaints-are-public' era. HERE'S WHAT YOU'LL LEARN: The two types of Haters and what they want from you when they complain How to handle trolls How to measure customer service the right way The precise customer loyalty impacts of answering complaints (or not answering) by channel Why you need to answer every complaint, in every channel, every time A specific framework for exactly how to answer private complaints A specific framework for exactly how to answer public complaints Where you should spend most of your time in social media How fast you need to be when responding to customers, by channel The future of customer service, including specialized apps and new technologies Software recommendations for handling online and offline customer service for both small and large businesses Cost to attend is just $10 for lunch, payable directly to Edison's upon arrival. RSVPs ARE REQUIRED for each session and must be made no later than 24 hours in advance. Food and handouts will be prepared only for those guests who have submitted an RSVP more than 24 hours in advance. October 9, 2018 October 10, 2018 Dementia: Know the Basics Ruth's House of Edwardsville 7325 Marine Rd 06:00 PM - 07:00 PM CST McKayla Parker, 6184205498 mparker@cedarhurstliving.com Ali Davis from the Alzheimer's Association will be hosting an educational talk Ooh La La Spa, Anti-Aging & Wellness 10th Anniversary Open House Ooh La La Spa, Anti-Aging & Wellness 110 Cottonwood Road Glen Carbon, IL 62034 03:00 PM - 07:00 PM CST Dr. Kristen Jacobs, 618-288-9117 drjacobs@oohlalawellness.com Open house Page 2/12
October 11, 2018 October 11, 2018 October 18, 2018 2018 SIUE Day Community Breakfast SIUE Campus 08:00 AM - 09:30 AM CST Ribbon Cutting @ Transformative Healthcare Transformative Healthcare 4 Country Club Executive Park Glen Carbon, IL 62025 04:00 PM - 04:30 PM CST Business After 5 @ 1st MidAmerica Credit Union 1st Mid America Credit Union 1702 Troy Road 05:00 PM - 07:00 PM CST The October 2018 Business After 5 (BA5) is hosted by 1st MidAmerica Credit Union. Attendance at all 12 BA5 events is included in your Ed/Glen Chamber membership investment! On the third Thursday of each month, we invite you to mix, mingle and be merry with fellow business leaders from 5-7pm. Be sure to bring plenty of business cards, and be ready to expand your business network! Announcements, a message from our host(s), joker's jackpot drawing and business card giveaway will occur after 6:15pm. Page 3/12
October 24, 2018 ACCELERATE Edwardsville/Glen Carbon Executive-Led Leadership Presentation Comfort Inn 3080 South IL Route 157 08:00 AM - 09:00 AM CST Katie, 618-656-7600 membership@edglenchamber.com 2018 ACCELERATE DATES March 28 April 25 May 23 September 26 October 24 November 28 These six one-hour sessions, held from 8-9am, are exclusively for ACCELERATE members. ACCELERATE is the Ed/Glen Chamber's business-centric initiative to build and solidify our region's workforce through intimate one-on-one interactions between ACCELERATE members and executives from across the region. ACCELERATE is designed to provide professionals of all ages with the tools to: * Accelerate your leadership acumen * Hone your communication skills * Expand your professional network, and ultimately * Strengthen our business community as a whole Special thanks to Comfort Inn for hosting our 2018 ACCELERATE series. October 25, 2018 Ribbon Cutting @ Charles Schwab Edwardsville Charles Schwab Edwardsville 1001 Century Drive 03:30 PM - 04:00 PM CST Page 4/12
October 25, 2018 Meet the Candidates & Elected Officials Mannie Jackson Center for the Humanities 1210 North Main Street 04:30 PM - 06:30 PM CST Kathy, 618-656-7600 office@edglenchamber.com The Ed/Glen Chamber's government affairs committee will host the annual Meet the Candidates & Elected Officials event from 4:30-6:30pm at the Mannie Jackson Center for the Humanities in Edwardsville. Cost to attend is $29 per person ($39 for non-members). Current candidates and elected officials are invited to attend at no cost. Guests and staff of candidates and elected officials are welcomed to attend at the cost of $29 per person. This is an excellent opportunity for business leaders to engage with local, state and federal elected officials in a casual environment. October 31, 2018 Annual Edwardsville/Glen Carbon Chamber of Commerce Halloween Parade Downtown Edwardsville 06:30 PM - 09:00 PM CST PARADE INFO Each year on Halloween night, an estimated crowd of 25,000 spectators line the streets of downtown Edwardsville in anticipation of this annual tradition. The Edwardsville/Glen Carbon Chamber of Commerce has brought the Halloween parade to the community for nearly 100 years. Marching bands, school groups, organizations, entertainers, and more than 100 floats take to the streets. In honor of the Illinois Bicentennial celebration, the 2018 Halloween parade is 'Celebrating Illinois History.' CLICK HERE for parade theme inspiration ideas. PARADE ROUTE Promptly at 6:30pm Wednesday, October 31, 2018, the parade will leave Lincoln Middle School parking lot at Schwarz & West Streets, then travel east on St. Louis Street to Vandalia Street, then north on North Main Street and will disband at High Street. Spectator parking is available in the 'super lot' east of Main Street, and on side streets along the parade route. The Jerry's Tire Sales lot is reserved for handicap parking. Portapots will be available at Walgreen's, First Mid Bank & Trust, and Big Daddy's. Page 5/12
November 6, 2018 November 9, 2018 Business Owner Roundtable Sunset Hills Country Club - Board Room 2525 S State Rte 157 08:00 AM - 09:30 AM CST Renny Krikorian, 618-650-2929 akrikor@siue.edu Who Should Attend? ï Business owners and their leadership teams. What are the Benefits of Attending? ï Confidence that you now have the right people in the right seats ï Confidence that future employees will be the right people in the right seats ï You will receive Business Tools to Implement Immediately ï You can Tap into the Experiences and Advice of Other Business Owners ï You can Share Your Business Insights and Expertise to Help Others Trenton SBDC Day Trenton Education Center 520 E Broadway Trenton, IL 62293 07:00 AM - 07:00 PM CST Renny Krikorian, 618-650-2929 akrikor@siue.edu We are having an open house Page 6/12
November 13, 2018 nexus@noon: Hug Your Haters Edison's Entertainment Complex 2477 South IL Route 157 12:00 PM - 01:00 PM CST Katie, 618-656-7600 membership@edglenchamber.com During eight one-hour lunch sessions at Edison's Entertainment Complex, be part of a discussion of a top-selling business book, Hug Your Haters. Touted as the first modern book on customer service, Hug Your Haters is a delightful and inspiring read that can help your company thrive in this 'all-complaints-are-public' era. HERE'S WHAT YOU'LL LEARN: The two types of Haters and what they want from you when they complain How to handle trolls How to measure customer service the right way The precise customer loyalty impacts of answering complaints (or not answering) by channel Why you need to answer every complaint, in every channel, every time A specific framework for exactly how to answer private complaints A specific framework for exactly how to answer public complaints Where you should spend most of your time in social media How fast you need to be when responding to customers, by channel The future of customer service, including specialized apps and new technologies Software recommendations for handling online and offline customer service for both small and large businesses Cost to attend is just $10 for lunch, payable directly to Edison's upon arrival. RSVPs ARE REQUIRED for each session and must be made no later than 24 hours in advance. Food and handouts will be prepared only for those guests who have submitted an RSVP more than 24 hours in advance. Page 7/12
November 14, 2018 Chamber Q&A: Maximize Your Membership Edwardsville/Glen Carbon Chamber of Commerce 1 North Research Drive 08:00 AM - 09:00 AM CST This quarterly program is for ALL members who would like to become more familiar with the many benefits of chamber membership. Long time, brand new, and potential members are all welcomed and encouraged to attend this 60 minute 'Chamber Q&A: Maximize Your Membership' session. - Learn about the many programs and services offered - Introduce your business to fellow members - Learn how to build effective business relationships - Learn how to navigate the chamber's website - Learn how the chamber serves its members - Understand the critical importance of a positive business climate - Allow the chamber to connect you with practical resources in the community Chamber Q&A: Maximize Your Membership is hosted at the Ed/Glen Chamber office, located at 1 North Research Drive in Edwardsville. RSVPs are greatly appreciated. November 14, 2018 November 15, 2018 Veterans' Starting a Small Business Seminar and Speed Networking SIUE Lukas Annex - Cougar Pavillion Circle Drive 03:00 PM - 06:30 PM CST Renny Krikorian, 618-650-2929 akrikor@siue.edu Learn how to develop a viable business plan, properly register your business with state and/or local agencies & explore financing options! Know the 10 Signs: Early Detection Matters Ruth's House of Edwardsville 7325 Marine Rd 06:00 PM - 07:00 PM CST McKayla Parker, 6184205498 mparker@cedarhurstliving.com Ali Davis from the Alzheimer's Association will be hosting an educational talk at Ruth's House of Edwardsville to discuss the early warning signs of Alzheimer's disease. Page 8/12
November 15, 2018 Business After 5 @ Stillwater Senior Living Stillwater Senior Living 1111 University Drive 05:00 PM - 07:00 PM CST The November 2018 Business After 5 (BA5) is hosted by Stillwater Senior Living. Attendance at all 12 BA5 events is included in your Ed/Glen Chamber membership investment! On the third Thursday of each month, we invite you to mix, mingle and be merry with fellow business leaders from 5-7pm. Be sure to bring plenty of business cards, and be ready to expand your business network! Announcements, a message from our host(s), joker's jackpot drawing and business card giveaway will occur after 6:15pm. November 15, 2018 Starting a Small in Illinois Workshop (In Spanish) Fairmont City Library 4444 Collinsville Road Fairmont City, IL 62201 02:30 PM - 04:00 PM CST Renny Krikorian, 618-650-2929 akrikor@siue.edu Aprenda cómo desarrollar un plan de negocios viable, registrar su negocio de forma adecuada con agencias estatales y / o locales y explorar opciones de financiación. Page 9/12
November 28, 2018 ACCELERATE Edwardsville/Glen Carbon Executive-Led Leadership Presentation Comfort Inn 3080 South IL Route 157 08:00 AM - 09:00 AM CST Katie, 618-656-7600 membership@edglenchamber.com 2018 ACCELERATE DATES March 28 April 25 May 23 September 26 October 24 November 28 These six one-hour sessions, held from 8-9am, are exclusively for ACCELERATE members. ACCELERATE is the Ed/Glen Chamber's business-centric initiative to build and solidify our region's workforce through intimate one-on-one interactions between ACCELERATE members and executives from across the region. ACCELERATE is designed to provide professionals of all ages with the tools to: * Accelerate your leadership acumen * Hone your communication skills * Expand your professional network, and ultimately * Strengthen our business community as a whole Special thanks to Comfort Inn for hosting our 2018 ACCELERATE series. November 30, 2018 Professional Services Industry Roundtable Ruth's House by Cedarhurst Assisted Living 7325 Marine Road 10:00 AM - 11:30 AM CST Katie, 618-656-7600 The Ed/Glen Chamber is hosting a members-only professional services industry roundtable to explore key challenges and best practices of the service industry, and how the chamber is working to support local businesses. Attendees will have the opportunity to: build meaningful connections with fellow service-oriented business leaders share helpful tips and resources with one another learn how to best maximize Ed/Glen Chamber membership to increase exposure receive an advocacy update from Ed/Glen Chamber President/CEO Desiree Bennyhoff Page 10/12
December 11, 2018 nexus@noon: Hug Your Haters Edison's Entertainment Complex 2477 South IL Route 157 12:00 PM - 01:00 PM CST Katie, 618-656-7600 membership@edglenchamber.com During eight one-hour lunch sessions at Edison's Entertainment Complex, be part of a discussion of a top-selling business book, Hug Your Haters. Touted as the first modern book on customer service, Hug Your Haters is a delightful and inspiring read that can help your company thrive in this 'all-complaints-are-public' era. HERE'S WHAT YOU'LL LEARN: The two types of Haters and what they want from you when they complain How to handle trolls How to measure customer service the right way The precise customer loyalty impacts of answering complaints (or not answering) by channel Why you need to answer every complaint, in every channel, every time A specific framework for exactly how to answer private complaints A specific framework for exactly how to answer public complaints Where you should spend most of your time in social media How fast you need to be when responding to customers, by channel The future of customer service, including specialized apps and new technologies Software recommendations for handling online and offline customer service for both small and large businesses Cost to attend is just $10 for lunch, payable directly to Edison's upon arrival. RSVPs ARE REQUIRED for each session and must be made no later than 24 hours in advance. Food and handouts will be prepared only for those guests who have submitted an RSVP more than 24 hours in advance. December 13, 2018 Jingle & Mingle Holiday Party Gateway Center 1 Gateway Drive Collinsville, IL 62234 05:30 PM - 10:00 PM CST Ashley Pfitzinger, 618-345-8998 apfitzinger@gatewaycenter.com Do you want to treat your employees to a holiday party but you don t have the time or money? Page 11/12
December 20, 2018 Business After 5 @ MassageLuXe MassageLuXe 204 South Buchanan Street 05:00 PM - 07:00 PM CST The December 2018 Business After 5 (BA5) is hosted by MassageLuXe. Attendance at all 12 BA5 events is included in your Ed/Glen Chamber membership investment! On the third Thursday of each month, we invite you to mix, mingle and be merry with fellow business leaders from 5-7pm. Be sure to bring plenty of business cards, and be ready to expand your business network! Announcements, a message from our host(s), joker's jackpot drawing and business card giveaway will occur after 6:15pm. Page 12/12