Robbery Procedures, Counterfeit and Fraudulent Items

Robbery Procedures, Counterfeit and Fraudulent Items Presented by: Christy Crawford with Gettechnical Inc. The material used in this text has been drawn from sources believed to be reliable. Every effort has been made to assure the accuracy of the material; however, the accuracy of this information is not guaranteed. The laws are often changed without prior notice from the government. The publisher and the editor are not engaging in the practice of law or accounting. We are not responsible for the actions of your company's employees. Instructor Christy Crawford Hello and welcome to the program. If you have any questions just call us at 1-800-354-3051 or email us at gettechnical@msn.com 2 1

Agenda Some procedures to help prevent a robbery Steps to take in to ensure your safety and safety of others in the financial institution Procedures to follow after a robbery has taken place Identifying features of U.S. Currency How to detect counterfeit money Security features of the new $100 bill 3 Security and Robbery Procedures 2

Opening/Closing procedures Follow your financial institution s policy on opening and closing procedures. When it s dark outside you may have different opening and closing procedures. Look for suspicious people close to closing time Learn the all clear signal and change it often. Look everywhere.- outside and inside the building. Back door needs to have a big window to see out of not just a peep hole. 5 Robbery Prevention Bank robbery methods vary from a verbal demand to a take-over. The most common approach is to step up to a teller and make a demand verbally, with a written note, or both, according to bank crime statistics compiled by the FBI and released on a quarterly basis at www.fbi.gov. The majority of bank robbers are males acting alone without weapons-they know that using a weapon during a robbery can mean a lot more jail time. Weapons and the threat of weapons are also very common, according to records compiled by the FBI. Therefore banks can take steps to prevent a robbery it will greatly increase the safety of the employees and customers. 6 3

Bank Crime Statistics (BCS) Federally Insured Financial Institutions January 1, 2011 December 31, 2011 Demand Note Used 2,958 Firearm Used 1 1,242 Handgun 1,209 Other Firearm 61 Other Weapon Used 2 31 Weapon Threatened 3 2,331 Explosive Device Used or Threatened 154 Oral Demand 2,678 Vault or Safe Theft 22 Depository Trap Device 0 Till Theft 72 7 Robbery Prevention Know and follow your financial institution s security procedures. Security training should be covered several times a year at your financial institution/branch. This is to keep these policies and procedures fresh in your mind in the event a robbery should happen. Robbery procedures are put in place to protect the lives of customers & employees. Follow them diligently it may save a life! 8 4

ABC s of Security Devices Alarms - Triggered by pressing designated buttons or pulling the bait money. This will activate a silent alarm to the local authorities or monitoring company. Bait Money - Money in which the bank has recorded the serial numbers. This can help to identify robbers once apprehended by authorities. Bullet proof/resistant glass Bullet proof glass at your teller window is a good way to help prevent harm to employees. 9 Cameras - Usually located throughout each bank, including outside most entrances. This is used to identify would-be robbers and those who actually commit the crime. Dye pack/tear gas - Located in the teller's drawer. Given to the robber, it will activate outside of the branch. Used to incapacitate and/or identify the robber. Drawer Limits Keeping smaller amounts of cash in your top or lower drawer will ensure the robber does not get away with a lot of cash. 10 5

Electronic Tracking Located inside the teller s drawer. Given to the robber, it will activate outside of the branch. Used to track the location on the money and/or robber. Electronic closing doors/automatic doors- put into place buzz in and out doors or a door that can be locked remotely to keep out the potential bad guys or if after a robbery has occurred you can have a button pushed to lock the doors instead of going to the doors to lock them and possibly face a greater harm from the robber. 11 Before a Robbery During the normal course of business be alert and keep an eye out for suspicious customers or cars parked outside for a long period of time. Robbers usually case financial institutions before the actual robbery. They will look for your opening procedures/closing procedures. 12 6

Who does the robber look for? Does he/she go for the more experienced teller behind the window? Does he/she go after the less experienced teller with little to no knowledge about robbery procedures? How much do you think they get? 13 Who is the most likely robber? White male Black male Hispanic male White female Black female Other 14 7

Bank Crime Statistics (BCS) Federally Insured Financial Institutions January 1, 2011 December 31, 2011 Number, Race, and Sex of Perpetrators The number of persons known to be involved in the 5,086 robberies, burglaries, and larcenies was 6,088. The following table shows a breakdown of the 6,088 persons who have been identified by race and sex. In a small number of cases, the use of full disguise makes determination of race and sex impossible. White Black Hispanic Other Unknown Male 2,478 2,378 415 73 229 Female 220 166 26 4 13 15 Look for the following: Suspicious Customers People loitering or acting unusual People who act nervous or just not right People wearing hats, sunglasses, & hoods that shield their faces from cameras. Ask strange questions or ask about security cameras and other devices 16 8

Look for the following: Cars parked outside for a long period Write down a description of suspicious persons or vehicles and report to your manager and/or security officer 17 Don t tell your financial institution s security procedures to anyone...ever! During or after employment. If you see a suspicious person walk into the financial institution you might say.. Good afternoon, Is there something I can help you with today? That action might be just enough to make the robber head for the door. If the person turns out to be a legitimate customer, the only thing the employee has done is offer excellent customer service. 18 9

Another good prevention idea is to have a male presence between the hours of 9am and 11am on Fridays when most robberies occur. 19 Bank Crime Statistics (BCS) Federally Insured Financial Institutions January 1, 2011 December 31, 2011 Monday 858 6 9 a.m. 172 Tuesday 922 9 11 a.m. 1,437 Wednesday 842 11 a.m. 1 p.m. 1,131 Thursday 885 1 3 p.m. 1,028 Friday 1,042 3 6 p.m. 1,128 Saturday 403 6 p.m. 6 a.m. 189 Sunday 69 Not determined 1 Not Determined 65 Total 5,086 Total 5,086 20 10

Bank Crime Statistics (BCS) Federally Insured Financial Institutions January 1, 2011 December 31, 2011 Type of Financial Institution Office Main Office 132 Branch Office 4,803 Store 123 Remote Facility/Other 28 Total 5,086 21 During a Robbery Remain calm. Do not scream or make quick movements. Remember your actions are important. Don't be a hero. Do not try to subdue or go after a robber. Follow the robber's instructions. Hand over cash and any requested items. In all circumstances be sure to include the banks security devices (i.e. die pack, tracking device, or bait money), if you can do so safely. Don t help the robber rob the financial institution. 22 11

Try to keep the robber s note and handle it as little as possible. This may provide valuable information to catch the robber. Activate alarm when it is safe to do so. Notice the direction in which the robber exits the office and the type of transportation used for the escape. 23 After a Robbery Try to remain calm. Have a fellow employee contact a supervisor once it is safe to do so. Immediately lock and safeguard the cash drawer. Do not touch anything in the robbery area nor allow anyone else in or around the area. Do not discuss the robbery or compare observations with other witnesses. Keep your interpretations of the situation memorized & write it down on a piece of paper or the suspect for as indicated in your financial institution s security procedures. 24 12

Stop all business transactions Lock all the doors Calmly tell customers a robbery has just occurred Ask all witnesses to stay until Police arrive Complete the description form(s). Do not allow customers, friends, media into business until Law Enforcement arrives 25 Injuries Bank Crime Statistics (BCS) Federally Insured Financial Institutions January 1, 2011 December 31, 2011 Customer 15 Employee 45 Employee Family 0 Perpetrator 15 Law Officer 5 Guard 3 Other 5 Total 88 26 13

Deaths Bank Crime Statistics (BCS) Federally Insured Financial Institutions January 1, 2011 December 31, 2011 Customer 0 Employee 0 Employee Family 0 Perpetrator 10 Law Officer 2 Guard 1 0 0 Total 13 27 Bank Crime Statistics (BCS) Federally Insured Financial Institutions January 1, 2011 December 31, 2011 Hostages Taken Customer 4 Employee 20 Employee Family 2 Perpetrator 0 Law Officer 0 Guard 2 0 2 Total 30 28 14

http://bandittracker.com/ 29 In the October 1st robbery, Point Blank Bandit entered the Katy bank at approximately 1:30 p.m., grabbed a bank employee by the arm and placed a black semi-automatic handgun directly to the employee s back. He then forced the employee to the teller counter, where he demanded money from all open tellers. Point Blank Bandit threatened to start shooting if anyone called the police. As their fellow employee was held hostage, the other tellers emptied their cash drawers into a black bag provided by the robber. He then fled the bank on foot. 30 15

Navy Federal Credit Union in El Paso, TX August 11 th, 2011 Armed bank robbery. handgun 31 Suspect entered bank and demanded money. Austin, TX 9-20-2013 32 16

Wells Fargo Fort Worth, TX 9-20-2013 33 The robber entered the bank and demanded money. He was given an undisclosed amount of cash. The robber fled northbound on Old University Drive on a red, cruiser-style, bicycle. 34 17

U.S. Currency and Counterfeit Money 36 18

37 38 19

Portrait The genuine portrait appears lifelike and stands out distinctly from the background. The counterfeit portrait is usually lifeless and flat. Details merge into the background which is often too dark or mottled. counterfeit 39 Federal Reserve and Treasury Seals On a genuine bill, the saw-tooth points of the Federal Reserve and Treasury seals are clear, distinct, and sharp. The counterfeit seals may have uneven, blunt, or broken sawtooth points. counterfeit 40 20

Border The fine lines in the border of a genuine bill are clear and unbroken. On the counterfeit, the lines in the outer margin and scrollwork may be blurred and indistinct. counterfeit 41 Serial Numbers Genuine serial numbers have a distinctive style and are evenly spaced. The serial numbers are printed in the same ink color as the Treasury Seal. On a counterfeit, the serial numbers may differ in color or shade of ink from the Treasury seal. The numbers may not be uniformly spaced or aligned. counterfeit 42 21

counterfeit Paper Genuine currency paper has tiny red and blue fibers embedded throughout. Often counterfeiters try to simulate these fibers by printing tiny red and blue lines on their paper. Close inspection reveals, however, that on the counterfeit note the lines are printed on the surface, not embedded in the paper. It is illegal to reproduce the distinctive paper used in the manufacturing of United States currency. 43 44 22

45 46 23

47 48 24

49 50 25

51 52 26

53 54 27

55 56 28

57 58 29

59 60 30

Sources: http://managementhelp.org/guiding/motivate/basics.htm http://careerplanning.about.com/od/workplacesurvival/tp/cell_phone.htm http://en.wikipedia.org/wiki/objective_(goal) http://www.dba-oracle.com/dress_code.htm http://www.articlesbase.com/management-articles/motivate-employees-to-be-moredependable-by-emphasizing-behaviors-not-traits-541691.html http://blog.expresspersonnel.com/movinonup/2008/11/index.html http://www.mindtools.com/page6.html http://eqi.org/respect.htm#showing%20and%20earning%20respect http://www.geeksugar.com/192089 http://www.infoworld.com/articles/op/xml/00/05/26/000526opwireless.html http://www.hrworld.com/features/top-10-leadership-qualities-031908/ http://www.careerbuilder.com/article/cb-666-the-workplace-too-much-skin-10-taboos- for-office-attire/?cbsid=3c6db466f7ae4593bc53ee40ec7dc357-286383725-jq- 5&ns_siteid=ns_us_g_office_attire&ArticleID=666&cbRecursionCnt=2 http://www.fdu.edu/newspubs/magazine/05ws/generations.htm http://miamiherald.typepad.com/boomer/2008/02/closing-the-wor.html http://www.allbusiness.com/human-resources/workplace-health-safety/4353305-1.html 61 Thanks for participating! Christy Crawford Gettechnical Inc 404 N. Burnside Ave., Suite A Gonzales, LA 70737 1 800 354 3051 gettechnical@msn.com www.gettechnicalinc.com Upcoming Webinars September 24 - Best-Ever Compliance Checklists for Consumer Loans October 6 - Build a No-Excuses Sales Environment October 16 - Handling Power of Attorney Documents October 22 - Flood Insurance Total Training Solutions Info@ttsTrain.com 1 800 831 0678 CUWebinars.com ttstrain.com October 29 - Opening Accounts for Nonresident Aliens November 4 - New Share Member Account Interview - CIP, CDD and Legal Issues 62 31