James Tysoe Workplace Strategist Revolution to Evolution Pfizer s Workplace Journey
Innovating to bring therapies to patients that significantly improve their lives. We make medicines and vaccines that help people when they are sick and prevent them from getting sick in the first place.
On a mission to be the premier, innovative biopharmaceutical company.
Making some of the world s best known and most prescribed drug therapies and vaccines.
Proud to be part of an industry that has helped treat, cure and eradicate lifethreatening diseases.
I am... Property degree- Space planning background, 0 years in headquarters of a national bank Joined Pfizer in 200 Started planning at Sandwich R&D site (5000 staff) As Sandwich reduced role spread into EMEA & APAC 5+ years in current role Role includes Strategy for Commercial sites Data management Change management Design
8 Pfizer Today manufacturing sites worldwide 75 markets in which Pfizer sells products products with sales greater than $ billion in 203 R&D partner institutions across the globe MORE THAN 77,700 colleagues around the world $5.6 BILLION revenue in 203
9 R&D Focus We focus our resources in disease areas where we have the best chance of scientific and commercial success: Neuroscience CVMED Vaccines Oncology Inflammation / Immunology Collaboration is fundamental to our strategy. We have wide-ranging partnerships with other innovator companies, academic institutions and non-governmental organizations. Sometimes we license our compounds to others for development. Other times we share the costs and the risks and benefits to develop and market products.
My Patch Algiers to Zurich (and every letter in between!) Helsinki Oslo Vilnius Cambridge Warsaw Kiev Paris Ljubljana Madrid Rome Istanbul Algiers Tunis Zagazig Enugu Yemen Novosibirsk Urumqi Delhi Lucknow Qingdao Fuchu Xian Guangzhou Bangkok 76 Countries 383 Sites Johannesburg Sydney 25,000 Colleagues $289m Budget 5.5m SQFT
9 How we got here DevSpace Sandwich UK WoF Pilot Berlin New York WoF Beijing AWS Design Guidelines 2.0 Kuala Lumpur India China 2005 2007 2008 2009 200 20 203 204 Sandwich UK FlexLab Workplace of the Future Design Guidelines Sandwich UK Flexwork Vienna, Paris, UK, Warsaw, Kiev, Budapest, Brussels, Bulgaria, Moscow, Dubai Hong Kong Tokyo 2000 2003 2009 203 Acquisition Acquisition Merger Divestiture
3 How the Culture was. Physical paper processing; Product led Hierarchical Change averse Presenteeism Work life imbalance Technology is a driver Power and control Silo-ed and protectionist Task driven Risk averse
4 How the Workplace was. Allocated Desks and Offices More offices than workstations Environmental considerations for the few High cost of change Operations geared towards the individual Owned buildings; long/multiple leases Reactive
5 How the Workplace was. Strategy driven centrally from the US Budget owned in country by business Non Compliant facilities Paper driven storage No accurate data Focus on one time cost- no long term view
6 The New Pfizer Culture. Knowledge brokering- Ideas and innovation les Flatter structure; no visible hierarchy Rewards based on performance Work life balance Technology is enabler Fostering community and culture Collaborative and sharing Engaged free thinking individuals Dare to try
7 The New Pfizer Workplace. Safe and compliant facilities Appropriate mix of space driven by the needs of the business Well utilised facilities Facilities that respond to change without disrupting Business as Usual empty Temporarily away At desk
8 The New Pfizer Workplace. Flexible leases Standardisation of fit out, furniture and services Offices that reflect the new Pfizer culture Offices enabled with WIFI and latest technology Good relationships with stakeholders Healthy office environment Change ready
9 Mumbai... Split over 2 sites Split over 8 floors (and each floor in half again!) Poor location Poor standard of office space Allocated offices, little choice, few meeting rooms, allocated meeting rooms, large meeting rooms, hierarchy of furniture Lots of paper! High opex cost- cafeteria, security.5 floors of a modern A class office Prime business location Fully wireless (no Cables) Secure space in a secure building No allocated rooms Huge choice of space Lower opex- move to vouchers instead of cafeteria, less security required Bright, engaging space Plan to digitise majority of paper
20 Tokyo. 0 floors Very corporate/grey Allocated desks and offices No informal space Hierarchical Hundreds of empty workstations Huge amounts of storage Inflexible meeting rooms Poor IT, e.g. no phones in meeting rooms 6 floors Bright, culturally sensitive engaging workspace No allocated offices Mix of allocated and non allocated workstations Choice of different flexible spaces 50% + reduction in storage!
2 What are we working on now. Behaviours Are the way forward- tie back to the company cultural objectives Promoting flexible, activity based working Work closely with FM s on the ground Build trust (from the ground up) Standards; consistency
22 Summing Up.Key learnings size does not fit all It has been a journey very difficult to miss steps in that journey Sell the benefits Live the dream It shouldn t all be about the money!