Evolution of Workplace @ Microsoft Bill s Office Corridors of Offices Schiphol (SMSG) New buildings with 100% unassigned seats for employees, combining place, people & technology New World of Work Global Program Microsoft IT / CRE partnership 1975 1984 1986 1990 2004 2008 2009 2010 Workplace Research (RE&F) WPA Updated Redmond Relocation Microsoft relocates headquarters to Redmond, WA, right before going public Workplace Research (RE&F) Workplace Advantage Program Developed Studios West (Dev) New buildings with atria, collaborative space and a mix of open & closed work environments
Current Business & Industry Landscape
Trends impacting the way we work 1 billion smartphones by 2016, 350M of those being used at work 82% of the world's online population engages in social networking 50% of enterprise customers are on the road to cloud
Broadening Social economic impact Attaining the goals of agile workforce, innovative organization, globally connected community People Workplace Environment Technology
Keys: Modern Workplace Collaboration Social Dynamic Remote Flexibility Hot Desking Privacy Home Office
Microsoft NWOW Components 802.11n Wireless Lync 2013 Enterprise Voice WorkPlace Advantage(Facility) Monitors Hub Wireless Headset USB 3.0 Wireless Keyboard & Mouse Wireless Projector Location Service Lync Room Follow Me (Printing) Yammer (Social Networking)
Microsoft Technology makes NWoW possible Office 365 Windows Phone Windows To Go Multi-Touch Screen Virtual Desktop Lync Experience
Workplace Transformation Employee Feedback 10% Workplace satisfaction 10% Individual 14% Effectiveness 15% Informal Collaboration 21% Impression on Customers 7% Team Effectiveness 23% Formal Collaboration WPA Post Occupancy Results. Impact of WPA space as compared to legacy space
10 Microsoft Zurich Technology as a Change Enabler
Before the journey started
The «Virtual Summer»
A place of choice: the Social Office
Returning to collaborate
New Client Hospitality
SOCIAL OFFICE- Shift Facts Past Social Office Change Amount of Places of Choice 7 18 x 2 Traditional Open Space Desking 371 220-40% Enclosed Single Offices 12 0-100% HC with fix desks 100% 10% -90% Social Seating 99 279 x 2,8 Amount of Meeting Room Seats 174 314 x 1,8 Seats for Quiet Work 12 75 x 6, 3 Formal / Informal Seats 85%/15% 68%/32% Public Space for Partners and Clients 850m² 2500 m x3 Amount of places to sit for 400HC 639 866 + 35%
11/12/12 WORKTECH 2012
MICROSOFT FINLAND NEW WORLD OF WORK
CHALLENGES existing multi-tenant building, with existing infrastructure client moved temporary premises and back stepwise tight budget hit tight deadlines whilst responding quickly to changing project requirements 100 % unassigned desks
KEYS OF SUCCESS committed management board design group meetings with each interest groups (marketing, financial, sales, IT, etc.) encourage an enthusiastic and positive attitude personnel take actively part by using electronic intra devices a successful transition from old to new working environment mobile working was tested in practice before initial change one moving box = one locker common rules for all spaces
WHERE WOULD I LIKE TO WORK TODAY? different moods in different working areas stimulate working teams for different ways to work, communicate and orientate
MARKET SQUARE/BISTRO atmosphere: coffee shop way to work: accidental meeting point, brainstorming noise level: dialogue, low level talking sounds equipment: small and large desks, bar tables
LIBRARY atmosphere: reading room way to work: focusing noise level: low - whisper equipment: ergonomic single work stations with acoustical boards
HOW IS IT WORKING?
GROUND FLOOR Lobby/customer zone Working café Auditorium Working lobby Conference rooms Entrance & Reception Virtual living room Conference rooms
ENTRANCE & RECEPTION
CLIENT LOBBY
HOT DESK AREA FOR CLIENTS
VIRTUAL LIVING ROOM
WORKING CAFÉ
OFFICE FLOOR Working area SERENITY Working café BISTRO Hot desks Access area & lockers Ergonomical zone Working space INSPIRATION Conference rooms Working space LIBRARY
WORKING CAFÉ - BISTRO
WORKING SPACE - HOME
WORKING SPACE - LIBRARY
WORKING SPACE - SERENITY
STORAGE LOCKERS
CONFERENCE ROOMS