Working Smarter October 27, 2009 Monique van Maare Senior Managing Consultant HCM Arjan Radder Sales Leader, Social Software EMEA South West Europe
Smart Work Topics Flexibility for a dynamic world IBM s innovative/collaborative ways of working Smarter Work Cases: - ABN Amro Dialogues House - Lialis Virtual Office One of the reasons people come to work for IBM is because we take flexibility seriously. On any given day, worldwide, 4 out of 10 of our people are not at an IBM location they are mobile. Today we must reconsider our traditional concept of work and how it gets done Sam Palmisano IBM Chairman of the Board and CEO Work is not a Place!
Smarter flexible working: why it matters Need to increase efficiency / flexibility/ responsiveness Cost Reduction Reduce Environmental Impacts Critical in attracting & retaining top talent within shrinking labour pool in a 24/7 world Expectations of next generation workforce Work/life integration; staff morale
The Elements of Work cannot be treated in isolation 1 2 Organization, People & Culture Technology & Security Enabling a Smarter Way to Work 3 Process & Systems Estate 4
IBM ers get it right - clear, measureable benefits... 83 62 75 69 58 72 13 Source: IBM Internal mobility research Netherlands, November 2008
and significantly fewer issues with working remotely! 12 33 22 23 14 12 9 16 13 Source: IBM Internal mobility research Netherlands, November 2008
IBM s innovative/collaborative ways of working I am Topics Drivers Social Collaboration Examples
IBM has over 340.000 employees - of which almost 50% are mobile IBM FACTS 350K+ employees 200K+ contractors 170 countries 2,000 locations 50% of employees have less than 5 years experience IBM Locations Mobile Employees <<< 75+ acquisitions since 2002 >>>
IBM conducts business in a rapidly changing environment Work environments are more complex Matrixed organizations Organizational changes Mergers / Acquisitions Global companies Telecommuting / Remote workers Work is increasingly collaborative Increased Specialization Ad hoc projects More interactions with unknown people 9
Demographic pressure is increasing 19% of the entire American workforce holding executive, administrative and managerial positions will retire in the next five years Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million) By 2016, the number of individuals aged 60-64 in Australia is expected to almost double 10 Source: Beazley, et. al, Continuity Management, Mackay, Alan. Mature Age Workers: Sustaining Out Future Labor Force. An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm, Time to act quickly on aging. The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm, A. Paulli, Pension systems and gradual retirement in Italy, September 2000, p.17,
History of web 2.0 at IBM Ecosystem, highly interactive and reputationbased Business value Productivity Collaboration Innovation Forums One way information source Notes Mail Word processing Spreadsheets BluePages Sametime v1 TeamRooms w3-web site Connect and exchange ValuesJam WorldJam Dogear Activity Explorer Wikis Blogs w3-role-based Web Conferences Rendezvous QuickPlace InnovationJam TAP Tagging ThinkPlace Cattail External Communities Reputation Sametime v7.5 Communities 1995 2000 2005 Collaborative capabilities 2010
Enterprise 2.0 at work in IBM: IBM used Facebook long before we started selling it Profiles Productivity driven savings of $194M per year! 12
We host ± 40.000 Blogs, Sept 08 Blogs Do they generate more publicity then our communications department? IBM érs get feedback from the crowd which can be used to improve our services 13
And share 427,233 public and tagged bookmarks Productivity driven savings of $4.5M per year Based on: 286, 586 average search visits per week. Each IBMer saves 12 seconds per search visit today Dogear 14
We host 12000 + communities of many different interests Communities The goal: provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively 15
Integration with enterprise search Related Bookmarks Related Blogs & Forums Search satisfaction has increased by 50% with a productivity driven savings of $4.5M per year Related Profiles
Instant messaging and web conferencing helps IBM avoid approximately $780K per month in phone usage and $ 6000K in travel cost alone (2006) April 2006: Number of unique users per day Number of times IM used per day instead of phone Number of minutes per call Phone rate Average savings per day Average savings per month (20 business days per month) Average savings per year 260,000 4 2.5 $0.015 $39,000 $780,000 $9,360,000 Number of meetings Average participants per meeting Percent of meetings requiring people to travel Percent of people, per meeting, that would travel Price of travel per person Number of meetings requiring travel Number of people traveling to meetings Travel savings per year Travel savings per month IM is used as both a phone and email substitute. In addition to avoiding phone usage charges, organizations may also expect a decrease in the amount of email traffic and storage (and the costs associated with those). 161,700 6 15% 50% $1,000 24,255 72,765 $72,765,000 $6,063,750
IBM Lotus Connections 2.5
Their opinion Liales
Their opinion ABN AMRO