SPRING 2014 The Key to a good life is a great plan Health TALK Pregnant? Follow us on Twitter @UHCPregnantCare. You can get useful tips, info on what to expect and important pregnancy reminders. We re here to make taking care of yourself, and your baby, a little easier. Visit bit.ly/uhc-pregnancy. Spring into action Time to make checkup appointments Beat the summertime rush by calling this spring to make appointments for well-child visits. Collect forms you need for school, sports or camp. School-age children and teens need to see the doctor once a year for a well-child visit. At this visit, the doctor will: check your child s height, weight and body mass index (BMI). give your child any immunizations he or she needs. talk to your child about health and safety. make sure your child is growing and developing well. Find Dr. Right. Need to find a new doctor for your child? Visit UHCCommunityPlan.com or call Customer Services toll-free at 1-800-690-1606 (TTY 711). PRSRT STD U.S. Postage PAID United Health Group UnitedHealthcare Community Plan 8 Cadillac Drive, Suite 100 Brentwood, TN 37027 AMC-030-TN-CAID
One day at a time Prescribed for your health Taking your medication is one of the most important ways to control any condition. Your condition can become worse if you do not take your medication as directed by your doctor. It can also lead to other health problems. There are some people who don t get their prescriptions filled. Some people do not follow the directions. They may skip a dose. They may medicate at the wrong time. They may take the dosage other than directed. People do not take their medications like they should for many reasons. Some people may not like the side effects of their medication. Some people may not be able to afford their medication. Some people may just forget to take it. It is always dangerous to not take medications as directed, no matter the reason. Talk about it. Talk to your health care provider or pharmacist if you have questions about your medication. They can help explain how the medication works and why it is important for you. They can also explain the side effects and help with any other concerns. Dealing with health problems can be hard. It is normal to feel sad or down at times. To make dealing with your chronic condition easier, start by focusing on one day at a time. Try these tips to help keep you stay emotionally healthy: KEEP BUSY: If you stay busy doing things that you enjoy, it will help your mood. DON T WITHDRAW: Friends and family can help provide support. Try not to shut these people out, even if you do not always want to talk to them. ASK QUESTIONS: The unknown can be scary. Talk to your health care team if you have questions. The more you know, the less scary it may seem. GET SUPPORT: Sometimes it easier to talk to people who know what you are going through. Look for a support group that you can join. Talk it out. If you want to find a doctor who you can talk to about your feelings, call 1-800-690-1606. We can help you find the right doctor for you. care4life Use your phone to help you keep your diabetes under control. You can get free text messages about diabetes care. They come from the Care4Life program. The messages are personalized. They include important diabetes facts, tips and reminders. The messages can help you track your blood sugar, take your medication and keep appointments. It s easy. Sign up for Care4life today. Go to Care4life. com and click Sign up here! For the How did you hear about us? question, select UHC Community Plan of TN. 2 HEALTH TALK
Under control Make your diabetic health a priority. It takes constant, careful monitoring to keep diabetes under control. Regular testing helps you see how you re doing. Which of these tests are you missing? A1C BLOOD TEST: This lab test shows how well your blood sugar has been controlled over the last two to three months. It tells you how well your treatment is working. Get this test three or four times per year. CHOLESTEROL: Diabetes and cholesterol are a combination that can damage your heart. Your doctor can tell you the HDL and total cholesterol numbers you should aim for. Get this test once a year. KIDNEY FUNCTION: Diabetes can damage your kidneys. This test makes sure yours are working right. Get this test once a year. DILATED EYE EXAM: Uncontrolled diabetes can cause blindness. In this test, eyedrops make your pupils bigger so the retina can be checked. It helps find problems before you ll ever notice them. Get this test once a year. We make it easy. These tests are covered benefits. Need help making an appointment or getting to the doctor? Call Customer Services toll-free at 1-800-690-1606 (TTY 711). See page 14 for information about your transportation benefits. Fear factor Anxiety and fear are normal feelings. They can help you avoid danger and perform tasks well. The feelings usually go away quickly. But sometimes these feelings get worse with time. They become stronger and affect your daily life. This is called anxiety disorder. It affects millions of people. Medicine and therapy can help. If you are having some of these symptoms, it may be time to get treatment: feelings of panic or terror about something that poses little danger racing heartbeat, trouble breathing or chest pain frequent upsetting thoughts repeating actions that make upsetting thoughts go away a hard time concentrating trouble sleeping or nightmares Fear not. Call 1-800-690-1606 (TTY 711). We will refer you to a participating mental health provider. If you get mental health care, tell your PCP about it. Ask to sign a release so your providers can share information. SPRING 2014 3
Beyond the baby blues Could you have postpartum depression? Fighting the blues Everybody goes through times of sadness. When someone is not able to bounce back from being sad, it could be a sign of serious depression. There are also other symptoms. They can last a long time if not treated. Seek help from a doctor, counselor or psychologist if you often have symptoms such as: FEELINGS sad all the time like you re empty inside worthless helpless that there s no hope, that nothing will work out right, or that when bad things happen, it s all your fault anxious or cranky all the time PHYSICAL HEALTH sluggish or low-energy not wanting to eat, or wanting to eat all the time problems falling asleep or getting up in the morning frequent headaches stomach pains or lots of pains in other parts of the body BEHAVIOR losing interest in school, sports or other activities no longer enjoying favorite activities or hobbies trouble concentrating, remembering things or making decisions thinking about death or suicide After your baby is born, your hormones go through big changes. This can make you feel very emotional. It s common to feel weepy, angry, worried or anxious beginning two to three days after delivery. These are normal feelings. If these feelings do not go away after a week or start to get worse, you could have postpartum depression. Other symptoms include trouble taking care of yourself or your baby or being unable to do daily tasks. You may feel anxious or have panic attacks. You may think you can t cope with the challenges of motherhood. You may even be afraid you might hurt yourself or your baby. If you think you may have postpartum depression, talk to your provider right away. It can get better with treatment. Try to take good care of yourself. Eat well and get as much rest as you can. Ask your partner, family and friends for help with the household and the baby. Talk with someone you trust. Get screened. Part of the postpartum visit is a screening for postpartum depression. See your provider four to six weeks after you give birth. If you had a C-section, also see your provider two weeks after delivery. Need an advocate? Call the TennCare Advocacy Program at 1-800- 758-1638 (TTY 1-877-779-3103). They can help you understand your mental health benefits and get treatment. 4 HEALTH TALK
Having a baby? Protect yourself and your baby. Talk to your doctor about these shots that are important for pregnant women: TDAP: It protects you and your baby against whooping cough and two other serious illnesses. Whooping cough is very catching. You wouldn t want to pass it along to your baby. FLU: No one wants the flu. But if you re pregnant, it can be very harmful. Baby Blocks Are you expecting? Your health is important. Staying healthy starts by going to the doctor. Your doctor can make sure your baby is growing well. After your baby is born, your baby s doctor can help you keep baby safe and healthy. Give your baby a healthy start. Join Baby Blocks TM to get rewards for having pregnancy and new baby care on time. You can get a $20 gift card or a cool diaper bag. Stay with the program after your baby is born to earn up to eight rewards in all. It s easy to get started. 1. Enroll at UHCBabyBlocks.com. Get appointment reminders by text or email. 2. Go to your appointments and record them at UHCBabyBlocks.com. 3. Choose your rewards for going to the doctor. Healthy First Steps Whether you re expecting your first baby or your third, Healthy First Steps can help. Get personal support to stay healthy before, during and after pregnancy. While you re pregnant, your personal nurse can help you: find ways to reduce tobacco, alcohol and drug use. eat well. exercise safely. prepare for labor. Your support doesn t end after you have your baby. Your nurse can help you for up to six weeks after delivery to: get postpartum care (and make your appointment). choose a doctor for your baby. find local resources such as Women, Infants, and Children (WIC). Expecting? For a happy and healthy pregnancy, enroll today. Call 1-800-599-5985, Monday Friday, 8 a.m. 5 p.m. Central time. Healthy First Steps is already part of your benefits, so there s no extra cost to you. SPRING 2014 5
Talking to your teen 10 tips for teaching sexual responsibility The teen birth rate is the lowest it has ever been. Rates keep falling for all age groups and ethnicities. Parents can help continue this trend. If you are a parent of a teenager, it s important to talk to him or her about sex. Here are 10 tips from the National Campaign to Prevent Teen Pregnancy: 1. Be clear about your own sexual values. 2. Talk about sex with your children early and often. Be specific! 3. Know where your kids are, what they are doing and who they are with. 4. Know who your children s friends are. 5. Know what your childrem are watching, reading and listening to. 6. Discourage early, frequent and steady dating. 7. Don t let your daughter date older boys. Or let your son date younger girls. 8. Give your children options for the future that are better than teen parenthood. 9. Tell your kids how much you value education. 10. Build a strong, close relationship with your children from an early age. An important test PKU is an inherited rare illness. Babies born with this illness are missing an enzyme. Without this enzyme, they have trouble breaking down phenylalanine, which is found in some foods. Phenylalanine can build up in the baby s system and can cause brain damage. PKU can be easily detected with a simple blood test. All states in the U.S. require a PKU screening test for all newborns as part of the newborn screening panel. The test is generally done by taking a few drops of blood from the baby before the baby leaves the hospital. PKU is a treatable disease. Call your doctor if your infant has not been tested for PKU. This is particularly important if anyone in your family has the disorder. UnitedHealthcare Community Plan provides coverage for the treatment of PKU, including licensed professional medical services and special dietary formulas. Get the facts. Read more about these tips at TheNational Campaign.org. A good pregnancy prevention Web site for teens is StayTeen.org. Learn more. The Tennessee Department of Health Web site has more information on the Tennessee Newborn Screening Program. Search Tennessee Department of Health Newborn Screening or visit health.state.tn.us/mch/nbs. shtml#2. 6 HEALTH TALK
Smile bright Keep your child s teeth healthy. Preventive dentistry can help protect your child s teeth and gums from disease. It includes at-home dental care. It also includes dental care and education in a dental office or clinic. Preventive services provided by a dental professional may include: cleaning teeth. applying fluoride or dental sealants. instructions on how to properly brush and floss teeth. nutritional counseling that promotes good eating habits. other oral health advice. Your child should begin regular dental checkups when his or her first tooth comes in. The earlier your child sees a dentist, the sooner you can prevent dental disease and help keep your child free of cavities. Dentists have known for a long time that a healthy mouth helps us to have a healthy body. Children with healthy mouths: chew more easily. learn to speak clearly. have better general health. have confidence in their appearance. When your child goes in for his or her six-month checkup, the dentist will provide any needed preventive or treatment services. Open wide. Need help finding a dentist or scheduling an appointment? Call DentaQuest at 1-855-418-1622 (TTY 1-800-466-7566). Or visit their website at DentaQuest.com. Check out checkups It is very important for all children to get checkups. Getting checkups on time helps find health problems early. When health problems are found early, they are easier to treat. Please take your child for his or her regular TENNderCare checkup at the recommended time. This will help ensure the health of your child. Call your doctor today and make an appointment. These checkups are FREE for members under 21. Need help? If you need help making an appointment, please call United Healthcare Community Plan at 1-800-690-1606. Your child can get a ride to the doctor for needed TENNderCare health services. An adult may ride with the child. These rides are FREE. SPRING 2014 7
4 facts about chlamydia 1. Chlamydia is the most common sexually transmitted infection. Both men and women can get it. 2. The bacteria that cause chlamydia are spread through unprotected sex. Using condoms can reduce the risk. 3. Chlamydia doesn t usually have any symptoms. Experts recommend testing for: sexually active, nonpregnant young women ages 24 and younger. all pregnant women ages 24 and younger. pregnant and nonpregnant women ages 25 and older who are at increased risk. 4. Chlamydia can be cured with antibiotics. If not treated, it can cause infertility or other longterm problems. Nearly 3 million Americans get chlamydia each year. Every minute counts! Take risks to heart It s a fact regular exercise keeps us healthy. The more you do, the greater the benefits. Exercise helps prevent many chronic diseases, such as heart disease, obesity and diabetes. Active living also helps control the effects of these diseases. There are many short-term, everyday benefits to regular physical activity. It relaxes you. It gives you a break from your normal routine. And it helps you feel good about yourself. Exercise will add years to your life and life to your years. So get moving today so you will have a healthier tomorrow. New cardiovascular guidelines New heart disease prevention guidelines have been in the news recently. They address risk factors for heart disease and stroke. These include blood pressure, obesity, cholesterol and lifestyle. Your age, gender, race and family history are also considered. The new guidelines suggest that providers use an online risk calculator. It looks at everyone s overall risks individually. Then, your provider will work with you to reduce your risk if needed. This could include lifestyle changes and/or medication. Your target numbers for blood pressure and cholesterol may be different than they used to be. They are now specific to you. See your PCP. Ask him or her about your heart disease risk factors. Learn more about the new guidelines at Heart.org. 8 HEALTH TALK
Stay healthy with screenings Regular health screenings and tests can help find problems before they start. They can also help find problems early. This gives you a better chance for treatment and cure. By getting the right health services, you are taking steps that help your chances for living a healthier life. Your age, health and family history, what you eat, how active you are, whether you smoke and other factors impact what and how often you need services and screenings. The best place to go for health services is your regular health care provider. It s time to take charge of your health! Schedule an appointment with your health care provider. Be sure to discuss what health services you need and when you need them. We can get you there. If you need help scheduling an appointment, please call UnitedHealthcare Community Plan at 1-800-690-1606. See page 14 to learn how to get a ride to an appointment. The pressure is on African-Americans are at higher risk for high blood pressure. African-Americans get high blood pressure at younger ages. They are also more likely to have other health problems that come from high blood pressure. These health problems include stroke, kidney disease, blindness and heart disease. Lifestyle and family history are likely causes. Being an African-American is one risk factor for getting high blood pressure. Other risk factors are: aging being overweight family history of high blood pressure having diabetes not exercising a diet high in salt and fat smoking The more risk factors you have, the more likely you are to have high blood pressure. You may develop it as you get older. Talk to your doctor about your blood pressure. Ask about reducing your risk factors. Your doctor may say you need medicine to help control your blood pressure. Be sure to take the medicine as your doctor says. SPRING 2014 9
Health at home Two CHOICES benefits to know about CHOICES IN-HOME RESPITE CHOICES members in group 2 or group 3 may have inhome respite on their CHOICES plan of care. To qualify for in-home respite, you must have a family member or other unpaid caregiver who normally provides your care. This can include cooking meals or help with bathing, dressing or toileting. If you have in-home respite benefits, please tell your care coordinator when unpaid people who normally provide your care will not be available. Please tell us at least one week before you need in-home respite. A worker will be assigned to your care. In-home respite services are available only on a short-term basis and only where you live. CHOICES CONSUMER DIRECTION Choosing Consumer Direction for your CHOICES services gives you more control over your services. You need to be able and willing to take more responsibility for coordinating your care. It offers more choice and control over who gives your home care and how your care is given. You actually employ the people who provide some of your home care services. They work for you instead of an agency. If you receive attendant care, personal care and/or in-home respite, you or your designated representative can: recruit, hire and train your own employees and backup employees (including family, friends or neighbors). set wages for your employees based on a budget created with the help of your Consumer Direction support team. assign workers to scheduled services. allow workers to provide certain oral, topical or nebulized medications. Ask about it. Ask your CHOICES care coordinator about Consumer Direction and in-home respite. 10 HEALTH TALK
Be smart, be safe Tips to protect yourself against theft UnitedHealthcare takes your safety seriously. We believe in keeping our members informed. When a CHOICES member reports theft of any kind, your service provider or care coordinator notifies the UHC CHOICES quality team. In 2013, there were 253 incidents of theft reported. To help reduce your odds of being a target of theft, here are a few simple suggestions. DON T BE TOO TRUSTING. You don t know who is struggling with a personal problem. DON T PUT TEMPTATION IN ANYONE S WAY. Keep money, medications and valuables out of sight, in a secure locked location. Do not leave your purse or wallet sitting out. Do not count, display or talk about your money in front of anyone else. BE MONEY-CAUTIOUS. Do not keep large amounts of money in your home. When purchases are made for you, insist on a receipt. Look closely at the receipt and count your change immediately. Never give your debit card and PIN to anyone. Be cautious. If you are a victim of theft, call the police immediately. Also contact your care coordinator. By using common sense and extra caution, you can help reduce your chances of being a victim of theft. Breathe easy Pneumonia is an infection of the lungs. It can cause mild illness. But it can turn serious, and even lead to death in people of all ages. It can be prevented. Certain people are more likely to become ill with pneumonia. This includes: adults 65 years of age or older. children younger than 5 years of age. people who have underlying medical conditions (like diabetes). people who smoke cigarettes or have asthma. Talk with your doctor about you and your children getting a pneumococcal vaccine. Also, encourage friends and loved ones with certain health conditions to get vaccinated against the flu and bacterial pneumonia. SPRING 2014 11
Take the reins Take advantage of Toma las riendas (Take the reins). It s AHRQ s campaign to encourage Latinos to take control of their health and explore treatment options. Free Spanishlanguage resources can help you compare the benefits and risks of treatment options. They can prepare you to discuss these options with your health care providers. Get connected to Toma las riendas: Sign up for the text messaging program. It delivers short health messages and tips directly to you. Text COMPARE to 22764 for messages in English or text MISALUD to 22764 for messages in Spanish. Visit AHRQ s Spanish-language Facebook page. It helps you learn more about your health conditions and participate in conversations with health care providers. Visit Facebook.com/AHRQehc.espanol. Call 1-800-358-9295 and use reference code C-01. You can get free print copies of research summaries from AHRQ s Effective Health Care program. 12 HEALTH TALK
Need to know How we can help you FAIR TREATMENT We do not allow unfair treatment in TennCare. No one is treated in a different way because of race, color, birthplace, religion, language, sex, age or disability. Do you think you ve been treated unfairly? Do you have more questions or need more help? If you think you ve been treated unfairly, call Tennessee Health Connection for free at 1-855-259-0701. TennCare no permite el trato injusto. Nadie recibe un trato diferente debido a su raza, color de la piel, lugar de nacimiento, religión, idioma, sexo, edad o discapacidad. Cree que lo han tratado injustamente? Tiene más preguntas o necesita más ayuda? Si piensa que lo han tratado injustamente, llame gratis al Tennessee Health Connection al 1-855-259-0701. HELP IN OTHER LANGUAGES OR FORMATS Habla español y necesita ayuda con esta carta? Llámenos gratis al 1-800-690-1606. If you have a hearing or speech problem, you can call us on a TTY/TDD machine. Our TTY/TDD number is 711. Si tiene problemas de audición o del habla, puede llamarnos a través de una máquina de TTY/TDD. El número de TTY/ TDD es 711. Need help in another language? You can call UnitedHealthcare Community Plan for any language assistance at 1-800- 690-1606 or the numbers below. Interpretation and translation services are free to TennCare members. Do you need help with this information? Is it because you have a health, mental health or learning problem or a disability? Or, do you need help in another language? If so, you have a right to get help, and we can help you. Call Customer Services at 1-800-690-1606 for more information. Necesita ayuda con esta información? La necesita porque tiene una discapacidad o un problema de aprendizaje, de salud mental o una enfermedad? O acaso necesita ayuda en otro idioma? Si es así, usted tiene derecho a obtener ayuda, y nosotros podemos brindársela. Llame a 1-800-690-1606 para más información. Do you have a mental illness and need help with this information? The TennCare Advocacy Program can help you. Call them for free at 1-800-758-1638. Tiene usted una enfermedad mental y necesita ayuda con esta información? En la línea telefónica de TennCare Advocacy pueden ayudarle. Llámelos gratis al 1-800-758-1638. REPORTING FRAUD AND ABUSE To report fraud or abuse to the Office of Inspector General (OIG), you can call toll-free 1-800-433-3982 or go online to http://www.tn.gov/tenncare/fraud.shtml. To report provider fraud or patient abuse to the Tennessee Bureau of Investigation s Medicaid Fraud Control Unit (MFCU), call toll-free 1-800-433-5454. Para reportar fraude o abuso a la Oficina del Inspector General (Office of Inspector General, OIG) nos puede llamar gratis al 1-800-433-3982. O visítenos en línea en http:// www.tn.gov/tenncare/fraud.shtml. Para reportar fraude o maltrato de un paciente por parte de un proveedor a la Unidad de Control de Fraude Médico de la Oficina de Investigación de Tennessee (Tennessee Bureau of Investigation s Medicaid Fraud Control Unit, MFCU), llame gratis al 1-800-433-5454. Call if you need help and need to speak with someone in one of these languages: Español (Arabic) 1-800-758-1638 (Bosnian) 1-800-758-1638 (Kurdish-Badinani) 1-800-758-1638 (Kurdish- Sorani) 1-800-758-1638 (Somali) 1-800-758-1638 (Spanish) 1-800-758-1638 (Vietnamese) 1-800-758-1638 SPRING 2014 13
Free ride Your transportation benefits You can get a free ride to the doctor for needed health services. Whenever possible, call three days ahead to arrange transportation. The number you call to ask for a ride depends on where you live. It is very important to call transportation to cancel your ride if you are not going to your appointment. If you schedule a ride to a medical or other appointment and do not show up for your ride, you could be put on probation. Probation means you will have to call us the day before your ride to confirm. If you do not call us the day before, we will cancel your ride. By the book Have you read your Member Handbook? It is a great source of information. It tells you how to use your plan. It explains: the benefits and services you have. the benefits and services you don t have (exclusions). how to find out about network providers. how your prescription drug benefits work. what to do if you need care when you are out of town. when and how you can get care from an out-of-network provider. where, when and how to get primary, afterhours, behavioral health, specialty, hospital and emergency care. your member rights and responsibilities. our privacy policy. if, when and how you may need to submit a claim. how to voice a complaint or appeal a coverage decision. how your plan decides what new technologies are covered. how to request an interpreter or get other help with language or translation. EAST TENNESSEE: 1-866-725-6270 Anderson, Bledsoe, Blount, Bradley, Campbell, Carter, Claiborne, Cocke, Franklin, Grainger, Greene, Grundy, Hamblen, Hamilton, Hancock, Hawkins, Jefferson, Johnson, Knox, Loudon, Marion, McMinn, Meigs, Monroe, Morgan, Polk, Rhea, Roane, Scott, Sequatchie, Sevier, Sullivan, Unicoi, Union and Washington counties LOCAL SHELBY COUNTY: 901-405-0238 MIDDLE TENNESSEE: 1-866-416-9209 Bedford, Cannon, Cheatham, Clay, Coffee, Cumberland, Davidson, DeKalb, Dickson, Fentress, Giles, Hickman, Houston, Humphreys, Jackson, Lawrence, Lewis, Lincoln, Macon, Marshall, Maury, Montgomery, Moore, Overton, Perry, Pickett, Putnam, Robertson, Rutherford, Smith, Stewart, Sumner, Trousdale, Van Buren, Warren, Wayne, White, Williamson and Wilson counties WEST TENNESSEE: 1-866-405-0238 Benton, Carroll, Chester, Crockett, Decatur, Dyer, Fayette, Gibson, Hardeman, Hardin, Haywood, Henderson, Henry, Lake, Lauderdale, Madison, McNairy, Obion, Shelby, Tipton and Weakley counties Get it all. You can read the Member Handbook online at UHCCommunity Plan.com. Or call Customer Services toll-free at 1-800-690-1606 (TTY 711) to request a copy of the handbook. 14 HEALTH TALK
3 points Important Tennessee Medicaid changes 1. THE APPLICATION PROCESS HAS CHANGED. Starting January 1, 2014, you must apply for TennCare through the Health Insurance Marketplace. You can apply online at Healthcare.gov. Or you can call them at 1-800-318-2596. They can mail an application to you or help you apply online. If you do not have a computer and/or Internet access, you can apply at a kiosk at your local DHS office. 2. THERE IS A NEW SERVICE CENTER. The State of Tennessee opened a new service center to help you with TennCare. It s called the Tennessee Health Connection. If you need any help with TennCare, call the Tennessee Health Connection for free. Their number is 1-855-259-0701. 3. THERE ARE NEW RULES ABOUT REPORTING CHANGES. State law says you must tell TennCare about changes that may affect your TennCare coverage. This includes changes to your address, family size or job. If you have TennCare Medicaid, you must report these changes within 10 days of the change. If you have TennCare Standard, you must report these changes within 30 days of the change. Call the Tennessee Health Connection right away if: you move. you change jobs. your family size changes. your income changes. you get insurance or can get insurance through your job or a family member s job. You must provide the proof needed to make the change. The Tennessee Health Connection will tell you the kinds of proof TennCare needs. Questions? Call the Tennessee Health Connection for free at 1-855-259-0701. THE RIGHT CARE We want you to get the right care at the right time and at the right place. We don t want you to get too little care or care you don t really need. We also have to make sure that the care you get is a covered benefit. We do this with utilization management (UM). Only medical professionals perform UM. We do not provide financial incentives or reward anyone in any way for saying no to needed care. Questions on UM? Call Customer Services at 1-800-690-1606 (TTY 711) toll-free. Ask to speak to someone in Utilization Management. We will explain how UM works and what it means for your care. SPRING 2014 15
Who to call Numbers to know UnitedHealthcare wants to hear from you. We are available to help you better understand your health plan. You can ask for help or voice an opinion. You will reach the right person to help you with questions and concerns. Answering your questions and hearing your input is important to us. UNITEDHEALTHCARE RESOURCES CUSTOMER SERVICES 1-800-690-1606 If you have a hearing or speech problem, you can call us on a TTY/TDD machine. Our TTY/TDD number is 711. Hay una línea telefónica en español para los consumidores hispanos de TennCare. Llame a los servicio del cliente 1-800-690-1606 para más información. our websites UHCCommunityPlan.com Use the online provider directory. Download a copy of your Member Handbook. Read this member newsletter online in English or Spanish. Find out about Healthy First Steps and other programs. UHCRiverValley.com/just4teens Get health information just for teens. NURSELINE 1-866-263-9168 Optum NurseLine is available toll-free, 24 hours, every day. You ll reach a nurse who can help you with health problems. HEALTHY FIRST STEPS 1-800-599-5985 E-mail: HFSTN@uhc.com Healthy First Steps helps pregnant women and new mothers have healthy babies. TRANSPORTATION East Tennessee: 1-866-725-6270 Shelby County: 901-405-0238 Middle Tennessee: 1-866-416-9209 West Tennessee: 1-866-405-0238 BABY BLOCKS Join a rewards program for pregnant women and new moms. UHCBabyBlocks.com TENNCARE RESOURCES dentaquest 1-855-418-1622 DentaQuest.com DentaQuest provides dental care for members under age 21. HEALTH INSURANCE EXCHANGE Apply for TennCare. Healthcare.gov 1-800-318-2596 tenncare 1-866-311-4287 (TTY 1-877-779-3103) TENNCARE ADVOCACY program 1-800-758-1638 (TTY 1-877-779-3103) Free advocacy for TennCare members. They can help you understand your plan and get treatment. TENNESSEE HEALTH CONNECTION Get help with TennCare or report changes. 1-855-259-0701 COMMUNITY RESOURCES CARE4LIFE Get free text messages to help manage diabetes. Care4Life.com TEXT4BABY Get free text messages to help you through pregnancy and your baby s first year. Text BABY to 511411 or register at Text4baby.org. TENNESSEE SUICIDE PREVENTION NETWORK 1-800-273-TALK (8255) TSPN.org TENNESSEE TOBACCO QUITLINE Get free help quitting tobacco in English or Spanish. Special help is available for pregnant women. 1-800-QUITNOW (1-800-784-8669) Quitline.com or 1-877-44U-QUIT (1-877-448-7848) TENNESSEE DEPARTMENT OF HUMAN SERVICES 1-866-311-4287 Family Assistance Service Center Help Desk 16 HEALTH TALK