Syllabus for the trade of HOUSEKEEPER (HOTEL) Under APPRENTICESHIP TRAINING SCHEME Government of India Ministry of Labour & Employment (D.G.E.&T.) CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE EN Block, Sector V, Salt Lake City Kolkata-700091. 1
List of the Trade Committee s designed and approved the syllabus for the trade of HOUSE KEEPER (HOTEL) Under Apprenticeship Training Scheme Shri S.D. Lahiri Director C.S.T.A.R.I. Kolkata SL. NO. NAME & DESIGNATION ADDRESS REMARKS 1 Shri Gaurish Dhond, IMC Proprietor, Hotel Chairman Chairman Monoshanti, Panaji, Goa 2 Shri Aleixo F da Costa, Directorate of Craftsmen Director Training, Goa 3 Shri Rajesh P Lolayekar, Directorate of Craftsmen Asstt. Director Training, Goa 4 Shri R.S. Siddarkar, Principal ITI., Panaji, Goa 5 Shri Sailesh Sanzgiri, Alcon Group of Hotels Managing Director 6 Shri Ajay Vyas, Executive Taj Group of Hotels, Fort Aguada Beach Resort, Panaji, Goa 7 Shri Dennis D Costa, Front Office Manager 8 Shri Rahul Kulshrestha, Executive 9 Shri L.K. Mukherjee Deputy Director 10 Shri S.B. Sardar, Training Officer Taj Group of Hotels, Fort Aguada Beach Resort, Panaji, Goa Sun-N-Sand Hotel, Panaji, Goa C.S.T.A.R.I. Kolkata C.S.T.A.R.I. Kolkata 11 Shri R.N. Manna, Training Officer C.S.T.A.R.I. Kolkata 2
General information Name of the designated trade : House Keeper (Hotel) N.C.O. Code No. : 5121.10 Qualification : Passed 10 th class examination under 10+2 system of education or its equivalent. Duration of the Apprenticeship Training : Two years Rebate in Apprenticeship Training : One year & six months Broad Based Basic Training in Hospitality Sector under Centre of Excellence Scheme and Advanced module of Centre of Excellence Scheme in Accommodation Operation/House Keeping. Ratio of Apprentice to Workers : 1:5 Terminal Behavior : On completion of the training the trainee will be in a position to perform all sorts of cleaning procedures of the Hotel Industry as well as the daily routine system followed in the Housekeeping department. Course Outline The training shall comprise ofa) On the job training The actual training shall be depended on the facilities available in the establishment, with an idea to expose the trainees to as many activities as possible. The trainees shall maintain a daily work diary for the on job training, which shall be periodically authenticated by the supervisor. b) Project Group / Individual apprentice shall undertake a project in any of the areas depending on his/her interest and facilities available in the establishment. The duration of the project shall be four weeks.... 3
Practical Training: Six months Syllabus for trade of HOUSEKEEPER (HOTEL) Under Apprenticeship Training Scheme Sr. No. Topic Practical Theory 1 Types of Hotels; Knowledge of basic points for No Yes classification of Hotels 2 An orientation and understanding of the housekeeping Yes Yes department as well as its organizational structure, in the hotel industry 3 Co-ordination of the Housekeeping department with the Yes Yes other departments 4 Knowledge of Layout and functioning of the various sub Yes No departments under the Housekeeping department. Sub departments include laundry and laundry operations, Linen and Linen room, Uniform room, Sewing room, Control Desk, Flower room etc. 5 To understanding and know the working of different Yes Yes cleaning equipments, as well as know the various cleaning agents used. 6 To understand the working of Housekeeping Control Yes Yes Desk, Handling telephone calls etc. (Forms, formats, records and registers) 7 Standard cleaning procedures and methods Yes Yes a) Daily b) Weekly c) Monthly d) Spring etc. As well as cleaning of all types of surfaces 8 Knowledge of the different Amenities kept in a guest Yes Yes room 9 Taking of Housekeeping Inventory Yes No 10 Knowledge of different types of rooms Yes Yes 11 Handling Room Transfers No Yes 12 Handling Guest complaints Yes Yes 4
13 Knowledge and handling of Mini Bar Yes Yes 14 Public Area cleaning Yes No 15 Knowledge of changing trends in the Housekeeping No Yes department 16 Knowledge of handling of Pest Control Yes Yes 17 Occupational Hazards and safety measures related to the trade. Yes Yes Introduction about environment and environment management system. Environment pollution and mechanics role in minimizing the same. 17 Project Work Assigned by the Departmental Head 5
Examination Scheme for the trade of HOUSEKEEPER (HOTEL) under Apprenticeship Training Scheme Sl. No. 1 Title Practical Project work Based on Practical Training in Respective Industry Practical Test/Viva Based on Practical Total Marks Minimum Marks 200 120 100 60 Training in Respective Industry 2 Theory 100 40 Total 400 220 Marks Obtained 6