The Jindajabber Christmas Special 2017 INSIDE THIS ISSUE From the DON s Desk.. 2 Health & Leisure Report.. 3 Months in Review. 4-9 Upcoming Special Events. 10 Notice Board... 11-14 Word Search... 15 A,B,D & G Lifestyle Program.. 16 F Lifestyle Program.. 17 H Lifestyle Program.. 18 C & J Lifestyle Program.. 19 Praise & Complaints.. 20 Feedback Form.. 21 CHRISTMAS PARTYS INFORMATION ON PAGE 13 & 14 Page
FROM THE DON S DESK The Christmas holiday season is just around the corner. This Jindajabber is a special edition so as we can wish you all a very happy and safe Christmas and an exciting New Year in 2018. Hello and welcome to all of the new residents, relatives and staff that have come to our facility. Please feel welcome to meet with us if you need advice or have any queries. We have an open door policy and encourage you to chat with us. Pam Bondfield, Chris Lemon and I are here most days, including the weekends. Of course our Clinical Nurse Consultants Rosemary Vagi and Maricon Delmendo are available, as are the staff on the wings if you need any assistance. Director of Nursing (DON) Jo Costuna-Temple The Health and Leisure Team have some fabulous entertainment and celebrations scheduled for December. The Christmas lunch tickets are on sale at the front reception. Please get in early as there are limited seats. Celebrate over the holidays and enjoy the time. We looking forward to catching up in the 2018 Jindajabbers! Kind Regards, Jo, Pam & Chris (Director & Deputy Directors of Nursing) Page 2
HEALTH & LEISURE REPORT Health & Leisure Team Front: Kate, Richard, Odile & Leanne Back: Kate, Adrian, Michael & Tracey (Left to Right) Hello everybody and welcome to a special Christmas edition of the Jindajabber. We had a very busy month during November with the Melbourne Cup, a trip to Goulburn, the Remembrance Day service and a morning tea for our Volunteers, just to name a few. At Jindalee we are getting into the Christmas spirit by decorating all the wings and entry areas. We also have many Christmas activities scheduled including 2 Christmas Light bus tours on Tuesday 12th & Wednesday 13th December and many musical performances and school choirs attending over December. We also have the Christmas parties happening over 3 days Tuesday 19th (A,B,C & D),Wednesday 20th (H & J) & Thursday 21st (G & F). Relatives are welcome to attend but bookings must be made at reception or you may contact Richard Cummins (Health & Leisure Coordinator) before Friday the 15th December. The Health & Leisure team would like to wish everybody a Happy Christmas and blessings for 2018. Kind Regards, Richard, Kate, Leanne, Michael, Adrian, Tracey, Odile & Kate Page 3
MONTHS IN REVIEW Volunteers Morning Tea We organize a special morning tea each year as a small token of thanks to all the volunteers that come to Jindalee. We have many volunteers including musical groups, church groups, Red Cross & Pet Therapy just to name a few. Without your help we would not be able to provide such a full and exciting Health & Leisure program. Page 4
Melbourne Cup Celebrations Melbourne Cup is always a special day at Jindalee. We have residents and staff put on their formal clothes and celebrate the Melbourne Cup. We have sweeps that staff and residents take part in and always watch the race on the big screen. With lots of yummy food and champagne flowing it was a great day had by all! Page 5
Remembrance Day Service Every year we have a Remembrance Day service outside by the flagpole. At this service we pay homage to all service people who were in the armed forces who died or suffered in wars and armed conflicts. After the service we had a get together and a morning tea. Australian Rugby Choir Every year the Australian Rugby Choir put on a special recital for Nursing Home residents. The performance was held at the Southern Cross Club in Woden. It is always a well attended event, needing 2 buses for Jindalee residents and staff to get there. Everyone thoroughly enjoyed the performance. Page 6
Bus Outing to Goulburn This year we decided to do a bus day tour to Goulburn. We hired a 50 seat bus. The day included a morning tea, having a bus tour around the Goulburn area and then having lunch at the Soldiers Club. Some resident s family members came along also. It was a busy day and such an enjoyable outing while checking out the sites of Goulburn. Page 7
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UP COMING SPECIAL EVENTS Bryan Butler -Friday 1st December 2:00pm Bush Lounge Restaurant Outing Portia s Place -Wednesday 6th December 11:00am Paul Eve-Friday 8th December 2:00pm Bush Lounge Two of Us -Friday 15th December 2:00pm Bush Lounge Kids Play Group Concert -Tuesday 12th December 10:30 Bush Lounge Christmas Light Tour- Tuesday 12th December 8:00pm (F,G & H Wing) Wednesday 13th December 8:00pm(A, B,C,D & J Wing) Red Hill School Choir Wednesday 13th December 2:00pm Bush Lounge Christmas Parties- Tuesday 19th December 11:45am Bush Lounge (A,B,C & D Wing) Wednesday 20th December12:15pm Bush Lounge (H & J Wing) Thursday 21st December 12:15pm Bush Lounge (G & F Wing) Page 10
NOTICE BOARD MEDICAL APPOINTMENTS Due to the increasing number of external appointments that residents are needing we ask that a relative or friend are to please accompany. It is not always possible to take a staff member off the floor. FIRE ALARMS If the fire alarm goes off when you are in the building, don t panic!! Just wait for guidance from senior staff. There is a person in charge on every shift who will know what to do and give instructions. Never put yourself in danger. LAUNDRY Jindalee laundry staff label all new clothing as they arrive to Jindalee. Any new items need to go first to the laundry before 3.00 pm, 7 days a week. Our laundry staff will label them and then redistribute them to the appropriate wings. For all lost clothing items please see the laundry staff for assistance. RESIDENT CARE We strive to provide optimum resident care and to ensure Jindalee is a happy and safe facility. Please if you have any concerns or issues contact; Jo Costuna-Temple (Director of Nursing) Pam Bondfield (Deputy Director of Nursing) Chris Lemon (Deputy Director of Nursing) Alison Paton (Educator) Rosemary Vagi (Clinical Nurse Consultant) Maricon Delmendo (Clinical Nurse Consultant) or any staff you feel comfortable with. CLOTHING Residents & relatives are encouraged to provide clothing that is suitable for commercial washing machine. All reasonable care will be taken. However Jindalee is unable to take responsibility for damaged to clothing that does not comply e.g. woollens. SCRABBLE MORNING Residents & relatives are welcome to join a Scrabble group every Tuesday 10:30am in H wing Lounge (TV Room) Page 11
HAIRDRESSER We have a hairdresser who attends every Monday & Tuesday. If you would like an appointment please talk to reception or ask a staff member to write in the hairdressers book which is on every wing. TAKING RESIDENTS OUT OF BUILDING If you are taking a resident out of the building it is essential that the staff on the wing are informed. It requires documentation to communicate that someone is away from the facility. BEAUTICIAN SERVICES We have a beautician who provides treatments every Friday. Please ask reception for a list of treatments and prices. ALCOHOL POLICY Relatives are more than welcome to bring in alcohol for their loved ones but it must be handed to a senior member of staff to be stored securely and safely monitored. RELATIVES DETAILS EPOAs/Next of Kin or relevant persons please alert staff if you; change your address, phone number or contact details. We can then update your details. RELATATIVE & CARERS COMMITTEE The Relative & Carers Committee has been an active group at Jindalee. It provides an avenue for consultation between relatives, carers, community and management. At present there is not a functioning group however if there are people that would like to start one up please make an appointment with the Director of Nursing. LIBRARY SERVICE We have a mobile library service that delivers & picks up library books to resident s rooms. If you would like this service, please talk to a Health & Leisure staff member. They can sign you up for the service. BUYING SOCKS When buying socks for loved ones please consider buying diabetes friendly or Bonds All Day socks as these reduce the problems of tight bands and pressure from the seams. NEWSPAPERS If you would like a newspaper delivered to your room please talk to reception about which newspaper you would like and it will be organized. KNITTING GROUP Every Tuesday afternoon at 2:00pm in G wing lounge. Come and join our knitting group. All residents & relatives welcome. Page 12
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PRAISE AND COMPLAINTS BY RESIDENTS OR THEIR RELATIVES At Jindalee Aged Care Residence, we aim to provide the highest quality of care to our residents. To assist us to continually improve our service, we welcome feedback and suggestions for improvement from residents and their relatives. Suggestions are considered by the staff at the Resident s Care Committee Meeting where they are discussed. We investigate all complaints and aim to resolve issues quickly and effectively. Praise and concerns can be informal or formal, and anonymous if that is your desire. Most issues can be dealt with informally. If you have an issue please ask to speak to the person in charge of the wing. The issue may easily be dealt with in a simple conversation. Jindalee has a Praise and Complaint Form that is available, providing a more formal method of offering praise or concern. There is an option of remaining anonymous however it is difficult to give feedback if we do not know who is raising the concern. Once a Praise and Complaint Form has been completed, it can be handed to the nurse, placed in the suggestion box in the foyer or posted to Jindalee. The Director of Nursing (DON) or delegates review all the forms. They investigate the cause of the concern, with a focus on whether Jindalee s Policy and Procedures are contributing factors and takes appropriate action to rectify any issues. Feedback is then available to the complainant (if not anonymous). All completed forms are kept in a folder in the Educator s Office. External support groups can also offer assistance Aged Care Complaints Commissioner Complaints Resolution: 1800 550 552 Email: enquiries@agedcarecomplaints.gov.au Website: www.agedcarecomplaints.gov.au Address: Aged Care Complaints Commissioner, GPO BOX 9848, Canberra, ACT ADACAS (02) 6242 5060 Page 20
Jindalee Aged Care Residence Feedback Praise Complaint Comment from: (please circle) Resident Relative Nurse Other Provide feedback if a resident / relative / staff member wishes Put your name on the form if you want feedback Return the form to the DON via the DON s Book Area: Nursing Kitchen Laundry Maintenance Other Date: Please tell me your comment: Name of person providing feedback (optional): Wing: Comment by DON: Page 21