Chelsea and Westminster Hospital Information Governance Team Chelsea Harbour Harbour Yard Unit 111, 1 st Floor SW10 0XD Our Ref: FOI 20-447 Dear Requester Thank you for your information request received by us on 05/08/20 This request has been handled under the Freedom of Information Act 2000. Please note that merged with West Middlesex University Hospital in September 20, for this reason our response covers both sites. Our response: I would be grateful if you could answer the following questions on your Non-Emergency Patient Transport Services (NEPTS): 1) Name of your current NEPTS Provider? 2) Does the Trust have more than one provider; if yes please complete details for each of the providers? 3) NEPTS Contract start date? 4) NEPTS Contract end date? 5) Is there an extension clause in the contract? 6) If yes to point 4, what extensions are available to the provider? 7) What type of contract does the Trust have with the NEPTS provider 8) How many patient journeys were contracted for the year April 20 to March 20? 9) If the contract finished or a new contract started, what was the previous year s annual journeys for the NEPTS contract? 10) What are NEPTS predicted journeys for the year April 20 to March 2017? 11) What was the annual cost for the NEPTS contract in the year April 20 to March 20? 12) What is the predicted annual cost for the NEPTS contract in the year April 20 to March 2017? 13) If the contract finished or a new contract started, what was the previous year annual cost for the NEPTS contract? 14) Please list all the sites that are included in the NEPTS contract? ) What is the NEPTS contract area included in the contract? ) What percentage of your patients travel from the following mileage bands? 17) Please confirm what categories of journeys are included in the contract? 18) What classification of mobility / acuity is included? 19) What type of journeys are excluded?
20) Does your NEPTS provider cover any other service for the Trust, e.g. Shuttle bus or courier service? Please be advised that a similar request is available on our Trust website (http://www.chelwest.nhs.uk/about-us/organisation/foi/foi-disclosure-log/foi-disclosure-log) under reference 172 (copy attached) and should answer all of your questions. If you are not satisfied with this response If you are not satisfied with how your request has been handled then please either 1. Respond to this email and we will review our answers and get back to you or 2. Write directly to: The Chief Executive 369 Fulham Road SW10 9NH If, after we have addressed your complaint, you remain dissatisfied with how we have responded, you are entitled to appeal to the Information Commissioner at: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 08456 306060 or 025 545745 Website: www.ico.org.uk There is no charge for making an appeal. Re-use of information and copyright You are free to re-use the information contained in our response under the terms of the Open Government Licence http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ You must take into account the exemptions and any other conditions such as the nonendorsement condition below This licence does not grant you any right to use the Information in a way that suggests any official status or that, the Information Provider and/or Licensor endorse you or your use of the Information Further information can be found at: http://www.opsi.gov.uk/advice/psi-regulations/index.htm Yours sincerely The Information Governance team Email: foi@chelwest.nhs.uk
Chelsea and Westminster Hospital Information Governance Team Chelsea Harbour Harbour Yard Unit 111, 1 st Floor SW10 0XD Our Ref: FOI 20-172 Dear Requester Thank you for your information request received by us on 30/03/20 This request has been handled under the Freedom of Information Act 2000. Please note that Chelsea and Westminster Healthcare NHS Foundation Trust merged with West Middlesex University Hospital in September 20, for this reason our response covers both sites. Our response: Relating to the Trust s current patient transport service: 1. How is this assessed? e.g. by phone, in person; in consultation with a doctor or other medical professional? The Clinical Teams are responsible for carrying out eligibility checks on the Patient s requesting transport. 2. What is the appeals process for those not deemed eligible for patient transport? Patients who appeal will be reviewed on a case by case basis and all cases are looked at. Contract details 3. Who currently provides the contract to supply Non-Emergency Patient Transport (NEPT) services? For West Middlesex NEPT service is provided by ISS Facility Services, Healthcare through PFI Project Company. For Chelsea and Westminster NEPT service is provided by Healthcare and Transport Services [HATS PTS] 4. When was the award made for the current supply of Patient Transport and when does it run until? The contract for West Middlesex started in June 2013 and ends May 2018 The contract for Chelsea and Westminster was awarded in June 2011
5. What is the annual value of the contract? The annual contract for transport is part of several services that have been to ISS and NEPT. 6. What is the annual number of journeys per month outsourced by the patient transport provider? West Middlesex have confirmed that ISS are contracted to 32,000 journeys annually with a 10% trigger For Chelsea and Westminster the figure is negligible 7. Who is the person(s) responsible for patient transport at the Trust? Local Security Management Specialist Logistics Manager all services are contracted out. 8. Please can you provide a breakdown of the number and mileage of non-emergency Patient Transport journeys carried out for each month from March 20 to March 20? NEPT Journ eys Response: below. Mar - 1,7 17 Apr - 2,2 82 Contract is for Total Volume of journeys with 10% trigger, Volume of Journeys as Ma y- 2,5 32 Jun - 3,1 96 2,7 58 Aug - 2,8 32 Sep - 2,7 65 Oct - 3,3 62 Nov - 2,0 47 YEAR TO DATE TOTAL JOURNEYS 20/ Apr- May- Jun- Aug- Sep- Oct- Nov- Dec- Jan - Feb - 3,369 3,100 2,883 2,970 3,137 2,574 3,067 3,025 3,140 3,042 3,074 3,213 CWH - Response: Total = 36,594 Journeys KPI and performance monitoring Dec - 2,2 13 Jan - 2,2 10 Feb - 1,8 68 Mar - 2,0 71 Ap r- YTD 31,85 3 1. What KPI or performance measures are currently in place for your service? Could I please have a list of all measures, targets and penalties for underperformance? The Trust feel that this information is commercially sensitive and therefore exempt under section 43 commercial interest 2. Please state what other standards (e.g. punctuality, cleanliness, reporting) are written into the contract specification. 31, 853
For West Middlesex this is monitored via monthly PFI reporting System in place with Monthly meetings For Chelsea and Westminster we use CQC related standard Staff Compliance, Vehicle Safety, Journey Times, Health and Safety. 3. Is there a patients' user group involved in the overseeing of the patient transport contract? If not, do you have any mechanisms through which patient transport users are involved in the governance of patient transport? The Trust have a user group that meets on a monthly basis, which is chaired by the estates and facilities team. 4. What is your Patient transport policy? The Trust has 3 Policies surrounding Patient Transport: Non-Emergency Patient Transport Policy & Procedure Taxi and Courier Policy Travel Plan Complaints, Cancellations & Delays 5. How many complaints (e.g. driver behaviour, lateness, etc.) did you get relating to patient transport from March 20 to March 20? Response: Complaints raised via Bouygues Service Desk from March to March. Apr- May- Jun- Aug- Sep- Oct- Nov- Dec- Jan- Feb- NEPT Complaints via SR 0 0 0 0 0 0 2 0 0 0 0 0 3 Complaints via PALS Apr- May- Jun- Aug- Sep- Oct- Nov- Dec- Jan- Feb- 0 0 1 1 0 0 0 0 1 2 0 0 0 6. How many hospital appointments have been missed due to patient transport lateness from March 20 to March 20? The Trust do not hold the information you requested. 7. How many times from March 20 to March 20 was there a discharge delay due to patient transport issues? ISS have an average of 98% achievement in transporting patients with 4 hours.
HATS have an average of 95% achievement in transporting patients with 60 mins of being booked ready. If you are not satisfied with this response If you are not satisfied with how your request has been handled then please either 1. Respond to this email and we will review our answers and get back to you or 2. Write directly to: The Chief Executive 4 Verney House 1B Hollywood Road SW10 9HS If, after we have addressed your complaint, you remain dissatisfied with how we have responded, you are entitled to appeal to the Information Commissioner at: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 08456 306060 or 025 545745 Website: www.ico.org.uk There is no charge for making an appeal. Re-use of information and copyright You are free to re-use the information contained in our response under the terms of the Open Government Licence http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ You must take into account the exemptions and any other conditions such as the nonendorsement condition below This licence does not grant you any right to use the Information in a way that suggests any official status or that, the Information Provider and/or Licensor endorse you or your use of the Information Further information can be found at: http://www.opsi.gov.uk/advice/psi-regulations/index.htm Yours sincerely The Information Governance team Email: foi@chelwest.nhs.uk