South Carolina Workforce Development Symposium 2017 Career Pathways: Case Management Track February 9, 2017 2:30-3:30 PM Maher and Maher Presentation Title 1
Welcome! Gretchen Sullivan Senior Consultant Maher & Maher Maher & Maher 2
About Maher & Maher Talent development and change management consultants Nexus of workforce development, economic development, and education Expertise: Strategic planning and facilitation Industry sector strategies and career pathways Systems assessment and redesign Technical assistance and training Primary practice areas: States, regional areas, and community colleges Federal government and NGOs Private sector 29 years in operation Self-certified small business Headquartered in NJ Office in Washington DC 3 Maher & Maher 3
Our Agenda Introduction to Industry Sector-Driven Career Pathways Features, goals and benefits, key partners, development summary Pathways-Focused Job Seeker/Worker Services Planning and Delivery Intake, assessment, leveraging LMI and business services intelligence, career coaching and advising, pathways vs. jobs Maher & Maher 4
Career Pathways: Introduction and Strategic Framework Maher & Maher 5
What are career pathways? Integrated education, skills, and credential attainment sequences that: Align to skill needs of targeted sectors and are employer-driven Articulate the full range of K-12, adult education, and post-secondary education assets: No dead ends, multiple on- and off-ramps Embed stackable industry-recognized credentials Make work a central context for learning Accelerate educational and career advancement through assessment of prior learning, integrated basic education and technical training, and other strategies Provide supports at transition points Maher & Maher 6
The Value of Pathways Career pathways provide a framework for building comprehensive education and training systems where all partners education, workforce development, economic development, human services, along with employers (including industry partnerships) and other stakeholders come together to design and deliver the full spectrum of education and skills training needed for careers in indemand industries. Maher & Maher 7
KentuckianaWorks Maher & Maher 8
Colorado Maher & Maher 9
Strategic Framework for Pathways Work Maher & Maher 10
Common vision common goals Educational Systems Economic Development Workforce System Targeted Growth Sectors The Talent Pipeline Workforce as an asset for regional prosperity Maher & Maher 11
Industry Sector Partnership Model 1. Places business at center 2. Work with industry as partners 3. Aligned community partners 4. Workforce system as central player, convener 5. Regionally-focused Maher & Maher 12 12
Aggregate Supply Integrated, Sector-Driven Career Development Solutions Quantify Sector-Based Demand Business and Information Technology Services Talent Pools Health Care Assessment Case Management K-12 Voc Tech Ed Bridge Education Post- Secondary Training Education Transportation, Logistics, and Wholesale Trade Construction K-12 Students & Other Youth Dislocated Workers Pre-apprentices / Apprentices Veterans Career-Changers Upskillers Others Diversified Manufacturing Policy, Programs, and Investments Align to Sector Opportunities Maher & Maher 13
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Questions? Comments? Maher & Maher 15
Career Pathways: Features, Benefits, and Development Maher & Maher 16
Sector Strategies and Career Pathways: A Mutually Beneficial Alliance Maher & Maher 17
Career Pathways: Who Benefits? Job Seekers/Workers More navigable on- and off-ramps and corresponding labor market currency Prepared with needed competencies and credentials Opportunities for career advancement and related supports Employers Talent pipeline with the right skills In low unemployment, employers need more people into the qualified labor pool Retention Succession/ backfilling Maher & Maher 18
Career Pathways Have Two Key Moving Parts Employer-driven program development Employers (and data) drive design Education and workforce systems change Maher & Maher 19
Career Pathways at Their Best Align multiple programs to make it easier for all individuals, including those who are underprepared, to access, progress, and complete pathways to industry-recognized credentials and family supporting careers Include the following key features: Multiple entry and exit points Sequenced, modularized, and contextualized coursework that aligns with stackable credentials and jobs Articulation of each educational level to the next, with embedded attainment of industry-recognized credentials Maher & Maher 20
Career Pathways Offer: Alignment to real-world occupational progressions and forecasted talent needs Employer-driven, work-based learning Flexible scheduling Opportunities for acceleration Extensive supports and counseling services, including navigation that help participants identify and access the most efficient routes to credential attainment and careers (often through career and course mapping) Maher & Maher 21
Integrated Pathways Models Do not make students wait until they finish Adult Basic Education or developmental education before entering a career/technical program Students learn basic and vocational skills at the same time (often in the same course) Feature work-based essential and technical skills development shaped by employers Examples: Accelerating Opportunity I-BEST Program (Washington State Board of Community and Technical Colleges) Maher & Maher 22
How do you build career pathways? Maher & Maher 23
Design Education & Training Programs Steps in Career Pathways Progress Maher & Maher 24
Pathways Models Built by Sector Partnerships Workforce Alliance (South Central Kansas) Blueprint for Regional Economic Growth Regional Manufacturing Council on Career and Technical Education (RMCTE) Preparation for Advanced Career Employment System (PACES) Accelerating Opportunity Kansas Maher & Maher 25
Pathways Models Built by Sector Partnerships Workforce Development Board of South Central Wisconsin Built out pathways fully integrated with region s sector work Invests training resources only in driver industries and sectors Reorganized staffing for Career Centers, particularly around sector-focused WorkSmart Sector Academies and through services delivered by specialized navigators who provide counseling, supports, and other services needed to assist with retention, completion, credential attainment, and positive program outcomes Maher & Maher 26
How are you working with your partners to develop pathways? Maher & Maher 27
Career Pathways In Job Seeker and Worker Services Planning and Delivery Maher & Maher 28
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Career Pathways & Sector Strategies Maher & Maher 30
Sectors and Pathways = New Way of Doing Customer Engagement Transactional relationship Program entry Place job candidates Career and education services not aligned to regional economic needs Case management Transformational relationship Customer assessment and individualized planning/service design Focus expanded to worker retention, advancement issues within company/ industry (i.e. career pathways) Education/training at scale designed in partnership with employers; career pathways Career coaching/advising Maher & Maher 31 31
Overview: Key Elements Unified regional job seeker/worker services Use of LMI/data and business intelligence Staff capacity around target industries and pathways in those industries Connection to business services planning/delivery Measuring impact/results from customers perspectives and continuous improvement Maher & Maher 32
Key Ideas & Strategies Maher & Maher 33
Unified Regional Job Seeker/Worker Services No wrong door ; shared information/customer management Regional, multi-partner vs. local and single agency Functional organization by customer-intuitive need; program/organization agnostic For example, joint: Intake, assessment, and career planning/coaching Career development and training Career advancement/pathways work Maher & Maher 34
Use of LMI/Data and Business Intelligence LMI and employer intelligence drives job seeker/worker service planning and delivery Career coaches equipped to analyze LMI and use it with customers Tacit business intelligence around pathways integrated Maher & Maher 35
Building Capacity Around the workforce needs of target industries Organizing by sector Around needs for supporting pathways within key industries Shifting from a case management to a career coaching model Job placement vs: career development Brokering services Supported vs. blind referrals Maher & Maher 36
Connection to Business Services Planning/Delivery Leveraging business services intelligence to inform career coaching/advising Intentional relationships and conversations What are businesses saying around pathways? Institutionalizing job seeker/business service connections Maher & Maher 37
Measuring Impacts and Continuous Improvement What do customers want? Ask. Not just WIOA performance measures Long-view career development Short-, medium-, and long-term What works and what doesn t Be prepared to stop, start, continue, and adapt Agility is critical Value/results delivered for customers: Let them define Maher & Maher 38
Pathways from the Job Seeker Customer s Perspective Receive meaningful career information and exploration opportunities Less fragmentation/silos in navigating the system: No cracks More opportunities (training, internships, etc.) to get to regional high-growth companies and careers Seamless and defined career pathways, with integrated supports Facilitated support 39 Maher & Maher 39
Table Discussions and Report-Out: Your ideas and next steps? Maher & Maher 40
Career Pathways Resources USDOL/ETA s Career Pathways Toolkit Funding Career Pathways: A Federal Funding Toolkit for State and Local/Regional Career Pathway Partnerships Framework for Measuring Career Pathways Innovation Maher & Maher 41
Thank You! Gretchen Sullivan Senior Consultant Maher & Maher 203.859.5428 gsullivan@mahernet.com Maher & Maher 42