Federally Qualified Health Center and Rural Health Clinic Alternative Payment Methodology. Purchasing and Service Delivery April 1, 2016

Similar documents
STATE POLICY UPDATE. MNACHC Annual Conference October 30,

TENNESSEE PRIMARY CARE ASSOCIATION MEDICAID PROSPECTIVE PAYMENT SYSTEM AND SCOPE CHANGE METHODOLOGIES

Administrators, Community Mental Health Centers and Clinics, Other Interested Parties

Date: September 11, Administrators, Critical Access Dental Clinics, Other Interested Parties

Emergency Medical Assistance Report

Hospital Rate Setting

Nursing Facility Policy Changes in 2009 Legislation

Omnibus health and human services bill

John W. Gahan Jr. Department of Health

CHCANYS Conference October 31, 2016

Administrators, Health Professional Training Programs, Other Interested Parties

State of Kansas Department of Social and Rehabilitation Services Department on Aging Kansas Health Policy Authority

LOUISIANA MEDICAID PROGRAM ISSUED: 11/30/12 REPLACED: 07/01/11 CHAPTER 25: HOSPITAL SERVICES SECTION 25.7: REIMBURSEMENT PAGE(S) 17 REIMBURSEMENT

Medicare Home Health Prospective Payment System

MACRA Frequently Asked Questions

Rate methodology basics

Inpatient Hospital Rates Rebasing Report

Hospital Safety Net Grant Program

Application Materials for Nursing Home Moratorium Exception

Medi-Cal APR-DRG Updates. Medi-Cal Updates. Agenda. Medi-Cal APR-DRG Updates Quality Assurance Fee (QAF) Program

Minnesota Accountable Health Model Practice Transformation Grant Program

Eligible Professionals: NH Medicaid Electronic Health Records Incentive Program. Eve Fralick Project Director, NH DHHS Medicaid EHR Incentive Program

907 KAR 10:815. Per diem inpatient hospital reimbursement.

Grants and Per Capita Funding

HOUSE BILL 44 PRIMARY CARE RATE INCREASE AND ADDITIONAL PROVISIONS:

The Minnesota Statewide Quality Reporting and Measurement System (SQRMS)

HOUSE RESEARCH Bill Summary

ROCKY MOUNTAIN HEALTH PLANS REGIONAL ACCOUNTABLE ENTITY ORIENTATION GUIDE Region 1 An Introduction for Providers March 2018

Alternative in lieu of Services under Managed Care

STATE OF OKLAHOMA OKLAHOMA HEALTH CARE AUTHORITY

April 5, 2018 International Medical Graduate Career Guidance and Support Grant Program. May 14, 2018

Certified Community Behavioral Health Clinics (CCBHCs): Overview of the National Demonstration Program to Improve Community Behavioral Health Services

Working Paper Series

Clinical Dental Education Innovations Grants

Nursing Facility Policy and Rate Changes in 2003 Legislation

Ch COUNTY NURSING FACILITY SERVICES CHAPTER COUNTY NURSING FACILITY SERVICES

HOT ISSUES FACING HOME HEALTH & HOSPICE AGENCIES. Luke James Chief Strategy Officer Encompass Home Health & Hospice

HEALTH PROFESSIONAL WORKFORCE

RURAL HEALTH CLINICS

REPORT OF THE BOARD OF TRUSTEES

Medicaid Hospital Rate Advisory Group

How to Account for Hospice Reimbursement Changes. Indiana Association for Home & Hospice Care Annual Conference May 10-11, 2016

Minnesota Statewide Quality Reporting and Measurement System: Quality Incentive Payment System

Payment and Delivery System Reform in Vermont: 2016 and Beyond

Bulletin. DHS Provides Policy for Certified Community Behavioral Health Clinics TOPIC PURPOSE CONTACT SIGNED TERMINOLOGY NOTICE NUMBER DATE

Final Report. PrimeWest Health System

Medicaid MOA Update and Payment Reform Visioning Session

Wisconsin Medicaid Hospital Update

State Policy Report #47. October Health Center Payment Reform: State Initiatives to Meet the Triple Aim. Introduction

American Health Lawyers Association Institute on Medicare and Medicaid Payment Issues. History of the Physician Fee Schedule

Electronic Health Records Incentive Program. Agency: Centers for Medicare and Medicaid Services (CMS)

Initial Needs Determination Report for Disability Waiver Residential and Support Services. Disability Services Division

2017 Home Health PPS Rate Update

Value-Based Payment Reform Academy: Advancing Value-Based Payment Methodologies for FQHCs and RHCs

Medicaid Provider Incentive Program

CMS Incentive Programs: Timeline And Reporting Requirements. Webcast Association of Northern California Oncologists May 21, 2013

Guidance for Developing Payment Models for COMPASS Collaborative Care Management for Depression and Diabetes and/or Cardiovascular Disease

PURPOSE CONTACT. DHS Financial Operations Division (651) or or fax (651) SIGNED

Medicare Home Health Prospective Payment System (HHPPS) Calendar Year (CY) 2013 Final Rule

Division of Health Care Financing and Policy

Department of Human Services. Federal Compliance Audit

Subtitle E New Options for States to Provide Long-Term Services and Supports

Civic Center Building Grant Audit Table of Contents

Civil Money Penalty Funds

Home Care and Hospice: Payment and Reimbursement Update: AHLA Institute on Medicare and Medicaid Payment Issues

Community Health Worker Enrollment, Coverage and Payment under Minnesota Health Care Programs. December 3, 2014

2015 Request For Proposals Rural Hospital Planning and Transition Grant Program

Business Development Competitive Grant Pilot Program

12/7/2017 OVERVIEW. CPAs & ADVISORS

CHAPTER 66 INDEPENDENT CLINIC SERVICES

THE FQHC ALTERNATIVE PAYMENT METHODOLOGY TOOLKIT:

317: Electronic Health Records Incentive Program.

Medicaid EHR Provider Incentive Payment Program. January 2011

RE: CMS-1631-PM Medicare Program; Revisions to Payment Policies under the Physician Fee Schedule and Other Revisions to Part B for CY 2016

Sponsored By: Strategies to Ensure Compliance with IRS-501(r) and Its Impact on Patient Responsibility Workflows

Bulletin. DHS Announces MHCP Eligibility Policy Manual TOPIC PURPOSE CONTACT SIGNED TERMINOLOGY NOTICE NUMBER #

Current and Emerging Rural Issues in Medicare

Summary of U.S. Senate Finance Committee Health Reform Bill

American Recovery and Reinvestment Act. Centers for Medicare and Medicaid Services. Medical Assistance Provider Incentive Repository

Certified Community Behavioral Health Clinic (CCHBC) 101

Eligibility. Program Structure and Process for Receiving Incentives

Implementing Medicaid Value-Based Purchasing Initiatives with Federally Qualified Health Centers

WYOMING MEDICAID RULES CHAPTER 7 WYOMING NURSING HOME REIMBURSEMENT SYSTEM

Banner Message for the 01/30/06 ER&S and the 02/03/06 R&S Reports

Children s Hospital Association Summary of Final Regulation. November 9, 2012

Michigan. Source: Data collected by George Washington University for MACPAC Back to Summary. Date Last Searched. Documentation Date

Final Report. HealthPartners, Inc. And Group Health, Inc. Quality Assurance Examination

Chapter 6 Section 3. Hospital Reimbursement - TRICARE DRG-Based Payment System (Basis Of Payment)

Using the New Home Health Agency (HHA) PEPPER to Support Auditing and Monitoring Efforts

LeadingAge Florida Prospective Payment Recommendations. Click to edit Master subtitle style

State FY2013 Hospital Pay-for-Performance (P4P) Guide

Provider Peer Grouping Monthly Updates

Rural Health Clinic Overview

Medicare & Medicaid EHR Incentive Program. Betsy L. Thompson, MD, DrPH EHR Summit October 4, 2010

Updated August 24, 2015

EHR Incentive Programs: 2015 through 2017 (Modified Stage 2) Overview

3. What does Any Willing Provider (AWP) refer to in the context of MLTSS?

Tribal Best Practices and Critical Issues

Section VII Provider Dispute/Appeal Procedures; Member Complaints, Grievances, and Fair Hearings

The Home Health Groupings Model (HHGM)

Transcription:

This document is made available electronically by the Minnesota Legislative Reference Library as part of an ongoing digital archiving project. http://www.leg.state.mn.us/lrl/lrl.asp Federally Qualified Health Center and Rural Health Clinic Alternative Payment Methodology Purchasing and Service Delivery For more information contact: Minnesota Department of Human Services Health Care Administration P.O. Box 69083 St. Paul, MN 55164-0983 (651) 431-2106

This information is available in accessible formats to individuals with disabilities by calling 651-431-2670 or 800-657-3739 Or by using your preferred relay service. For other information on disability rights and protections, contact the agency s ADA coordinator. Minnesota Statutes, Chapter 3.197, requires the disclosure of the cost to prepare this report. The estimated cost of preparing this report is $5000.00. Printed with a minimum of 10 percent post-consumer material. Please recycle.

Table of Contents I. Executive Summary...4 II. Legislation...5 III. Introduction...6 IV. Alternative Payment Methodology...8 V. Report Recommendations...15 VI. VII. Conclusion 17 Appendix 18 3

I. Executive summary The 2015 Legislature requested a recommendation for a new alternative payment methodology (APM) for federally qualified health centers (FQHC) and rural health clinics (RHC) that covers the cost of all Medical Assistance (MA) services. The Department of Human Services (DHS), Minnesota Association of Community Health Clinics (MNACHC) and FQHC providers believe that the current prospective payment system methodology does not adequately reflect the current health care cost trends and results in payment rates that may not accurately reflect a clinic s costs. In consultation with MNACHC and FQHC providers, DHS developed this report which details the recommendation for a new APM rate structure which could be adopted upon enabling legislation. Recommendations are provided for both a general APM structure as well as methodology details including: options for rebasing; base years; effective date; base year and bi-annual inflators; quality measures; retention/deletion of current alternative payment methodologies; process for change in scope of services; rate setting for new clinics and new organization sites; base year cost report submission; allowable costs and consideration of the Minnesota health care provider tax. DHS staff, MNACHC and FQHC providers are in agreement with all components detailed in this report with the exception of two areas for which there is considerable general agreement, but details must be finalized before full agreement can be reached. Those two areas are the base year inflator and what is considered an allowable cost. 4

II. Legislation The commissioner of human services shall develop a recommendation for a new alternative payment methodology for federally qualified health centers and rural health clinics that covers the cost of all medical assistance services provided by federally qualified health centers or rural health clinics, and is in accordance with current Medicare cost principles as applicable to federally qualified health centers and rural health clinics. The recommendation for the new alternative payment methodology must: (1) Be made in consultation with the state s federally qualified health centers and rural health clinics; (2) Include regular rebasing of costs; and (3) Take into consideration aspects of the current Medicare payment methodology to federally qualified health centers and rural health clinics. The commissioner shall present the recommendation for a new alternative payment methodology to the chairs and ranking minority members of the legislative committees with jurisdiction over health and human services policy and finance by February 15, 2016. 5

III. Introduction The 2015 Legislature requested a recommendation for a new alternative payment methodology (APM) for federally qualified health centers (FQHC) and rural health clinics (RHC) that covers the cost of all Medical Assistance (MA) services. As background, a prospective payment system (PPS) was created for FQHCs and RHCs by the Benefits Improvement and Protection Act (BIPA) of 2000, section 702. BIPA required state Medicaid programs to pay the PPS rate, but also allowed States to offer APMs which must pay at least what the center or clinic would receive under PPS. Under current law, Minnesota has three different APMs: APM I is the cost based APM APM II is the PPS rate plus two percent health care provider tax; and APM III is the 200 percent payment of APM I or APM II when a qualifying medical and mental health visit occur on the same day Using these rate methodologies, an encounter rate is established for each center or clinic site for a medical encounter. For center or clinic sites that provide dental services, a separate encounter rate has been established for dental encounters. A center or clinic can receive one medical encounter and/or one dental encounter per day per patient. The basis of a prospective payment is to make a single payment per day to a clinic on any day where there is a face to face encounter involving services with certain qualifying health care providers. A prospective payment in effect divides the allowable costs of a clinic by the expected number of qualifying encounters to establish the encounter rate. This prospective encounter rate structure provides clinics with a level of stability and predictability with respect to their payments. The prospective encounter rate payment applies to services delivered to MA enrollees in both fee-for-service and managed care delivery systems. DHS is required each year to ensure the APM payments to each provider are equal to or greater than the payments the provider would have received under the PPS methodology. The current APMs, because they generally build off of the original PPS rate, are based on very old costs and apply historical restrictions established by Medicare that can reduce the per encounter payment rate. The historical costs and calculated rates are trended forward annually for inflation. Not surprisingly, however, costs and cost centers within FQHCs and other health provider settings have changed dramatically over the past 15 years. As a result, the accuracy and reliability of the current payment rates have been questioned. The current FQHC payment system presents significant operational challenges for providers and DHS. The encounter payments, particularly those for services delivered to managed care enrollees, have been administratively challenging for both DHS and the clinics. While some centers and clinics have completed changes in scope which allow them to incorporate new costs and patient encounters, the current change in scope process can take a long time 6

and require administrative resources from DHS and the clinics. In addition, it is difficult for a center or clinic to predict in advance whether any rate changes resulting from a change in scope will be substantial enough to create a change in their encounter rate since other concurrent changes in practice may have created efficiencies and reduced costs in some areas over time. In consultation with the MNACHC and FQHC providers, the DHS submits this report which details the recommendation of a new APM rate structure to replace the existing APMs. The proposed new APM recommendation addresses 12 major components: 1. Rate Structure 2. Rebasing frequency 3. Base years for obtaining costs 4. Effective date 5. Inflation factors 6. Quality measures 7. Existing APMs 8. Changes in scope of services between rebasing periods 9. Rates for new clinics and new sites 10. Cost report submission and timelines 11. Allowable costs 12. Healthcare provider tax 7

IV. Alternative Payment Methodology The APM outlined in this next section will bring greater transparency to the actual costs and payments made for FQHC and RHC clinics, will modernize and clarify the processes for establishing and updating rates, and will promote greater efficiency and accountability for both DHS and providers. The recommended APM, as described in Table 1, was developed in consultation with the MNACHC and FQHC providers. There is full agreement on 10 of the 12 components of the proposed APM. Table 1 was submitted by MNACHC. The table outlines each component of the APM, provides a summary of the DHS proposal as well as MNACHC s recommendations with input from FQHC providers. The DHS Proposal column reflects input from MNACHC and FQHC clinics and is a summary of how the corresponding component will be addressed under the new APM.. Table 1: Recommended future state APM APM Component 1. Rate Structure 2. Rebasing 3. Base Years Organization Rate DHS Proposal Every Two Years (CY2020, CY2022, etc.) Medicare cost reports from 2014 ( final settled ) and 2015 (potentially final settled ) due six months after 2015 fiscal year end. MNACHC Recommendation 4. Effective Date 2018 (with 2014/2015 as base year) 5. Inflator a) DHS will evaluate using the Personal Consumption Expenditures (PCE) inflator as a bridge between the 2014 and 2015 base year and the effective date of 2018. MNACHC recommends using the PCE as the inflator for the threeyear period between 2014/2015 and 2018. 8

APM Component DHS Proposal b) DHS will evaluate using the Medicare Economic Index (MEI) in the year between re-basings. MNACHC Recommendation MNACHC recommends using the MEI as the inflator between rebasing years. In addition, MNACHC recommends incorporating a wage increase inflator as well. 6. Quality Measures DHS would establish a workgroup with FQHCs to establish future measures to evaluate the outcome of APM. MNACHC recommends establishing a workgroup and is amenable to a collaborative discussion to evaluate APM relative to non-clinical measures e.g. access to care. a) APM I, II and III would be discontinued. PPS and APMIV would be the options for FQHCs. MNACHC recommends eliminating APM I and III. 7. APMI, II and III b) MNCare ( provider tax ) will be an add-on to PPS and APMIV. MNACHC will evaluate the impact of removing APM II. An APMIV without caps and screens or no use of the Medicare FQHC PPS aggregate mean will be evaluated against projected APMII rates. 9

APM Component 7. APM I, II and III (Cont d) DHS Proposal c) For APMIV, DHS does not apply the productivity caps and screens the Medicare PPS FQHC aggregate mean upper payment limit. d) Two encounters per day (medical and mental) health are allowed contingent upon CMS re-definition of an encounter. Without CMS approval, rate calculation will factor same day visits by excluding same-day visits from the visit count. a) Applicable to increase or decreases to any one rate (medical versus dental) greater than 2 ½ percent. MNACHC Recommendation 8. Change in Scope of Services 8. Change in Scope of Services (Cont d) b) FQHCs should submit change of scope to DHS within seven (7) days of submitting scope change to the federal Health Resources Services Administration (HRSA). The DHS effective date of the change is the date HRSA approves the change. If the change is not implemented, the prior rate for the FQHC is restored. c) For non-hrsa scope changes, DHS requests that FQHCs prospectively inform DHS of their potential service changes. The effective date of the rate change is the date DHS receives the formal change of scope request d) DHS will provide a look-back period to evaluate a full year of FQHC costs relative to the scope change against the accuracy of the rate. e) DHS will provide the FQHC an initial response related to the FQHC s change of scope within 30-45 days of submission. Final approval will be 10

APM Component DHS Proposal within 90-120 days of submission. In addition, this timeline can be waived to seek additional information if both DHS and an FQHC mutually agree that this is necessary. MNACHC Recommendation a) New Organization/Notoperational DHS will establish APM rate using a caseload comparison of other FQHCs within 30 miles (RHCs within 60 )until the clinic has a minimum of one (1) year to complete base cost year report. 9. Rate Setting for New Clinic and New Site b) New Organization/Operational DHS will establish APM rate using the following hierarchy of resources: 1] base year Medicare cost reports; 2] caseload comparison of FQHCs within 30 miles( RHC- 60 miles); or 3] audited financial reports. c) Existing FQHC/New Site Provide Organization s rate 10. Base Year Cost Report Submission a) DHS will create a checklist of required information including: finalized Medicare cost report for 11

APM Component DHS Proposal year one, preliminary Medicare cost report for year two, mapping, spreadsheet of face-to-face visits, etc. Base year costs reports are due six months from cost report year end. MNACHC Recommendation b) DHS will respond to providers within 90 days whether information is complete or additional information is needed. c) For rates to begin January 1, 2018, FQHCs shall submit checklist items by September 30, 2017. d) Failure to meet September 30, 2017 deadline will result in FQHC receiving their PPS rate on January 1, 2018. e) Delayed APM IV rates, will be started at the beginning of each quarter, two quarters after the date DHS received required checklist items from the FQHC. f) APM IV rates will not be retroactively assigned. g) A new appeal process is established and provides a 60-day window for appeal. Rates will be transmitted to the FQHC through the MN-ITS mailbox and an alert notice will be sent to FQHC CEOs and CFOs. 11. Allowable Costs DHS will include direct patient care costs along with patient-related support services 12 MNACHC is in general agreement with this

APM Component DHS Proposal as an allowable cost for Medical Assistance (MA) reimbursement. MNACHC Recommendation approach. MNACHC is recommending costs related to electronic health records, patient management system, community health workers and care coordination activities are included in the definitions of direct patient costs and patient-related costs. 12. MinnesotaCare Tax DHS will provide the 2% as an add-on to both the PPS and APMIV Two of the twelve components have considerable general agreement between DHS and MNACHC, but certain details must be finalized before full agreement can be reached. The two components requiring further discussion are inflation factors and allowable costs. Inflation factors are used for two purposes in the new APM to trend the rates forward in the year between one rebasing and the next and to trend costs forward from the base years to the current rate year during the initial and subsequent rebasing years. There is full agreement to use the change in the Medicare Economic Index (MEI) for trending the rates forward in the year between rebasing. The MEI is the annual inflation factor required to be used for the current PPS, so maintaining alignment with PPS makes sense both operationally and policy wise. DHS has also proposed using the MEI for the trending forward the base year costs, since doing so would allow greater ability to compare to PPS rates, which DHS is required to do each year. Centers and clinics have expressed concern that the MEI does not sufficiently reflect some of the main cost drivers such as staff salaries. MNACHC recommends using the Health Care Personal Consumption Expenditure (PCE) as the base year inflator. The MEI, which is a measure of physician practice cost inflation, represents an increase of 1.1% for 2016. The MEI is adjusted annually by the Centers for Medicare and Medicaid Services (CMS). The average Health Care PCE index for the US and Minnesota from 1999 to 2014 were 5.6% and 5.14% respectively. While neither measure may be perfectly aligned to represent the actual changes in costs for FQHCs and RHCs in Minnesota, it has been 13

agreed that DHS could establish and use an average trend of FQHC and RHC allowable costs once DHS has at least three years of cost reports. This would more accurately reflect the true changes in costs over time for Minnesota providers, and would replace the use of a national index for trending forward costs from the base years to the current year. DHS is open to discussion regarding alternatives to the MEI to be coupled with efficiency, cost controls and to be cognizant of DHS administrative costs. The second area where there is general agreement, but further discussion and finalization is needed is in the definition of allowable costs. DHS currently aligns with Medicare cost principles and applies reasonableness standards when considering whether a cost should be included in the rate. In conjunction with the development and implementation of a new APM, DHS, in consultation with the FQHCs and RHCs will be required to clarify what constitutes an allowable cost as well as what would be considered an unallowable cost. 14

V. Report recommendations The DHS recommendation is to implement an APM IV for FQHC and RHC on January 1, 2018 featuring: A rate structure based on an organization rather than a specific clinic or region. All clinics within an organization will receive the same rate rather than differing rates per clinic or region of the state. Initial years costs based on 2014 and 2015 calendar or fiscal year Rebasing every two years An MEI base year and bi-annual inflator or consideration of alternatives to the base year MEI. Further discussion with MNACHC and providers is needed to resolve this issue A quality measure workgroup composed of participants from MNACHC, the FQHC and RHC provider communities and DHS Discontinuing APM I, II, III resulting in maintaining PPS and APM IV as the only payment methodology options (eventually this will constitute a single APM) starting January 1, 2018. Reimbursing two separate encounters per day (medical and mental health) contingent upon CMS accepting the definition of an encounter Apply a change in scope of services process for any increase or decrease to any one rate (medical or dental) greater than two and one half percent, effective the date the scope change is submitted or the date the change in scope of services occurs, whichever is later A new organization may select an APM IV rate once the organization has submitted to the DHS a minimum of one of the base year Medicare cost reports. Until that time, the organization will be assigned a PPS rate based on caseload comparison of an FQHC within 30 miles or an RHC within 60 miles An existing FQHC and/or RHC organization s new site will be assigned the organization s existing APM rate Established timelines for implementation of new rates that require rates be implemented on a quarterly basis, based on receipt of cost report submissions two quarters previous to the rate implementation. For example, if cost reports are submitted only four months from the new rate year, the effective date of the new rate for that organization will be delayed until the second quarter of the new rate year 15

DHS established timelines for base year report submissions, supporting documentation, response times for both DHS and providers, rate implementation and a provider appeal process. DHS will include direct patient care costs along with patient related support services as allowable costs for MA reimbursement. DHS will work with internal partners as well as MNACHC to determine and clarify what costs will be considered allowable direct patient care costs DHS will assign the two percent health care provider tax as an add-on to the PPS or APM IV rate, rather than build the cost into the rate. Reimbursing for the tax as an add-on allows sufficient flexibility if the tax should change in the future. 16

VI. Conclusion DHS, MNACHC and FQHC providers believe that the current prospective payment system methodology does not adequately reflect the current health care cost trends and results in payment rates that may not accurately reflect a clinic s costs. DHS staff, MNACHC and FQHC providers have worked together to develop the APM outlined in this report and are in agreement with all components detailed in this report with the exception of two areas for which there is considerable general agreement, but details must be finalized before full agreement can be reached. Those two areas are the base year inflator and what is considered an allowable cost. We remain confident we can continue to work together to finalize those remaining details. The recommended APM outlined in this report will bring greater transparency to the actual costs and payments made for FQHC and RHC clinics, will modernize and clarify the processes for establishing and updating rates, and will promote greater efficiency and accountability for both DHS and providers. DHS is willing to provide technical assistance to legislators and stakeholders on legislation that reflects the proposed new APM. 17

VII. Appendix MNACHC APM February 5 2015.pdf Members who participated in discussions regarding FQHC and RHC APM: Marie Zimmerman DHS Julie Marquardt DHS Sara Drake DHS Diogo Reis DHS Patrick Hultman - DHS Liz Backe DHS Jo Ann Sharkshnas DHS Jonathan Watson MNACHC Jinny Johnson MNACHC Phil Griffin MNACHC Colleen McDonald Community University Health Care Center Kris McKeon Community University Health Care Center Steve Knutson Neighborhood Health Source Mike Holmes Cook Area Health Services James Platten Open Cities Jaeson Fournier West Side Community Health Services Bill Tendle Southside Community Health Services 18