An Invitation to Attend the SDHCA Annual Fall Convention. The Quality Initiative

An Invitation to Attend the SDHCA Annual Fall Convention The Quality Initiative Mission Statement: To provide excellence in support services to all South Dakota Long Term Care Facilities. Value Statement: To fulfill this mission, the South Dakota Health Care Association provides demonstrated leadership in education, information, networking partnerships, and influences sound regulatory policies and legislation. The Association is committed to the well-being of the elderly and disabled, and serves as an advocate for Skilled Nursing Facilities, Assisted Living Facilities, and Senior Living. The South Dakota Health Care Association (SDHCA) extends an invitation for you to join your peers at the SDHCA Annual Fall Convention to be held on September 25-27, 2012, at the Convention Center in Sioux Falls. This Convention booklet provides you with session schedules and special events. and click on the Fall Convention Registration Icon on the homepage. Turn the pages to read more about the Convention s dynamic Opening Speaker, Keynote Speakers, Concurrent Session Speakers, and the Closing Speaker. The SDHCA Education Committee has planned sessions that cover the most current topics facing the Long Term Care profession today! We invite you to join us at this year s Convention! 1

General Information Location Sheraton Hotel 1211 N West Avenue Sioux Falls, SD 57104 Meetings Held at the Adjoining Convention Center Hotel Information A block of rooms has been reserved at a special rate at the Sheraton Hotel. You must reserve your room(s) by August 29, 2012, to guarantee the rate and availability. Please mention the SDHCA room block to receive the special rate. Call 605-331-0100 or 800-325-3535 to reserve your room. Single/Double - $114.00 Triple/Quad - $114.00 Registration Information Register for the Convention online at www.sdhca.org. Register early and save money! If you register by August 29 th, you can save the most money. If you register by September 12 th, you can save some money. If you register on-site, you will pay the highest fee! The SDHCA Nursing Facility registration includes 5 facility staff and exhibitor lunch. The SDALA Assisted Living Facility registration includes 3 facility staff and exhibitor lunch. Registration Fees: Registration Categories: Early Bird Advanced On-Site (August 29) (September 12) Per Nursing Facility SDHCA Members (Up to 5) $455.00 $475.00 $495.00 Per Assisted Living Facility SDALA Members (Up to 3) $345.00 $365.00 $385.00 SDHCA Corporate/Associate Members (Up to 4) $415.00 $435.00 $455.00 NonMember Facilities (Individual) $900.00 $940.00 $980.00 Fee Per Additional Member Attendee $45.00 $45.00 $45.00 Awards Breakfast Tickets $15.00 $15.00 $20.00 Facilities may not combine onto one registration. Each licensed facility must register separately. Send Payment to: SDHCA 804 N Western Avenue Sioux Falls, SD 57104 Cancellation/Refund Information Registration cancellations must be made in writing by fax, mail, or email to the SDHCA office. Any cancellations received by August 29, 2012, will be refunded. Any cancellations received between August 30, 2012, and September 12, 2012, will be refunded minus a $100.00 fee. Refunds will NOT be issued to participants who did not cancel their registration by September 12, 2012. Event Tickets As indicated above, registrations receive complimentary entrance for the exhibitor lunch. Awards Breakfast tickets on the online registration by each attendee s name. You can order SDHCA PAC Dinner Please see the enclosed flyer for the SDHCA PAC Dinner to be held on Wednesday, September 26 th. 2

Continuing Education Credit Your name badge will contain a bar code for scanning after each session for CEUs. The general sessions and breakout sessions are pre-approved for nursing home administrators and social workers. Hours have been requested from the Dietary Manager Association and Dietetic Association. A total of 11.5 clock hours are available. SDHCA is an affiliate of the American Health Care Association which is an approved provider of continuing education for the SD Board of Examiners for Nursing Facility Administrators. This organization (SDHCA) is approved as a provider for continuing education by the SD Board of Social Work Examiners. Provider #: 1000 Exhibit Show The Exhibit Show will be displaying during the times listed below. In order to keep your registration fees lower, we rely on the Exhibitors to sponsor various events. Please take the time to visit the Exhibit Show. When: September 27, 2012 Where: Exhibit Hall 2 Time(s): 7:30 am 1:30 pm 7:30 am Continental Breakfast 9:45 am Break 12:15 pm Exhibitor Lunch SDHCA Administrator Region Meetings & Business Meeting The SDHCA Administrator Region Meetings will be held on Tuesday, September 25, 2012, from 2:00 3:00 pm in the following rooms: Region I Meeting Room 6 Region II Meeting Room 7 Region III Meeting Room 8 Region IV Meeting Room 9 The SDHCA Administrator Business Meeting will be held on Tuesday, September 25, 2012 from 4:15 5:45 pm in Ballroom B. SDHCA Council Business Meetings The SDHCA Council Business Meetings will be held on Tuesday, September 25, 2012, from 2:00 3:00 pm in the following rooms: Activities Meeting Room 14 Dietary Meeting Room 13 Nursing Meeting Room 11 Social Services Meeting Room 12 Name Badges All attendees must wear a name badge to attend the educational sessions and events. Your name badge is also your proof of attendance as well as your identification for CEUs with electronic scanning. You must receive a name badge from the Registration Desk. Dress Code/Comfort Level/LTC Apparel Day The dress code for the Convention is business casual. Please bring a jacket for meeting rooms that may be cool. Thursday, September 27 th is wear your long term care apparel day! 3

Schedule-At-A-Glance Tuesday, September 25 8:30 am 5:45 pm Registration Desk Open 12:30 2:00 pm Opening Session Ballroom A 2:00 3:00 pm SDHCA Administrator Region Meetings Region I Meeting Room 6 Region II Meeting Room 7 Region III Meeting Room 8 Region IV Meeting Room 9 2:00 3:00 pm SDHCA Council Business Meetings Activities Meeting Room 14 Dietary Meeting Room 13 Nursing Meeting Room 11 Social Services Meeting Room 12 3:00 3:15 pm Break 3:15 4:15 pm SDHCA General Session Ballroom A SDHCA President Report SDHCA Executive Director Report 4:15 5:45 pm SDHCA Administrator Business Meeting Ballroom B 4:15 5:45 pm Educational Session Ballroom A Wednesday, September 26 7:30 am 4:45 pm Registration Desk Open 8:15 10:00 am Awards Breakfast Ballroom A Honoring SDHCA Award Winners 10:00 10:15 am Break 10:15 11:45 am Keynote Session (LTC Forum) Ballroom A 1:00 2:30 pm Concurrent Educational Sessions 2:30 3:00 pm Break 3:00 4:30 pm Concurrent Educational Sessions 5:30 pm SDHCA PAC Dinner Thursday, September 27 7:00 am 2:45 pm Registration Desk Open 7:30 8:15 am Exhibitor Continental Breakfast Exhibit Area Exhibit Hall 2 8:15 9:45 am Concurrent Educational Sessions 9:45 10:45 am Break 10:45 am 12:15 pm Concurrent Educational Sessions 12:15 1:30 pm Exhibitor Lunch Social Exhibit Area Exhibit Hall 2 1:30 2:30 pm Closing Session Ballroom A 4

SDHCA Fall Convention Agenda Tuesday, September 25 11:30 am Registration Desk Opens Sioux Falls Convention Center Opening Session 12:30 2:00 pm David Gifford Achieving Excellence in LTC Technical vs. Adaptive Change Dr. David Gifford, Sr. VP, Quality Regulatory Affairs, AHCA/NCAL Room: Ballroom A & ALF Dr. Gifford will discuss AHCA/NCAL s quality goals of The Quality Initiative and how they align with CMS and other initiatives, how South Dakota compares with other states and nationally in these areas, and strategies that will guarantee how a facility can achieve AHCA/NCAL s goals as well as approaches leadership (administrator, director of nursing, director of quality or unit manager) can utilize to speed adoption by staff of evidence based practices related to AHCA/NCAL s goals. A major focus of the presentation will be on how facilities can reduce their rehospitalization rates, lower the use of antipsychotic medications and lower staff turnover. At the end of this session, the participants will be able to: Understand how rehospitalization is measured and what key strategies can be adopted to reduce hospitalizations; Learn 10 key steps for leadership to engage staff in quality improvement efforts; and Understand why reducing antipsychotic medications are important to residents. 2:00 3:00 pm SDHCA Region Meetings (Administrators) Region I Meeting Room 6 Region II Meeting Room 7 Region III Meeting Room 8 Region IV Meeting Room 9 5 2:00 3:00 pm SDHCA Council Business Meetings Activities Meeting Room 14 Dietary Meeting Room 13 Nursing Meeting Room 11 Social Services Meeting Room 12 3:15 4:15 pm General Session Presentations Speakers: Linda Studer, SDHCA President Mark B. Deak, SDHCA Executive Director Room: Ballroom A This session will give an update on AHCA and SDHCA activities. (There are no credit hours for this session.) 4:15 5:45 pm SDHCA Administrator Business Meeting Ballroom B Educational Session 4:15 5:45 pm Quality Assurance and Performance Improvement Efforts (QAPI) Carol Benner, ScM, National Director, Advancing Excellence in America s Nursing Homes Campaign Room: Ballroom A The Advancing Excellence Campaign is a turnkey, web-based, free tool to help nursing homes with Quality Assurance and Performance Improvement (QAPI) programs. QAPI is a new program through the Centers for Medicare and Medicaid Services (CMS). This presentation will focus on three areas and answer the following questions. 1) What is QAPI and what will be expected of nursing homes? 2) What is performance improvement and how does it differ from quality assurance and assessment? 3) How the Advancing Excellence Campaign can help nursing homes with QAPI programs. At the end of this session, the participants will be able to: Have a basic understanding of the new CMS QAPI requirement;

Have an understanding of the differences between Quality Assurance and Performance Improvement; and Discuss the AE Campaign and how it can help with QAPI activities. assist you in understanding them and their impact on your operation. We will discuss the specific data elements from the MDS that affect the new QMs and any risk adjustments and exclusions. The impact to these Quality Measures on the survey process and your 5 Star rating will also be included. Don t miss this important workshop! Wednesday, September 26 8:15 10:00 am Awards Breakfast Ballroom A SDHCA is pleased to honor the various individuals with awards and scholarships provided through SDHCA/SDALA and the Regions. (There are no credit hours for the breakfast.) Keynote Session 10:15 11:45 am LTC Forum SD Leaders: Policy and Politics Senior Advisor to Governor Daugaard, Deb Bowman Senate Majority Leader, Senator Russell Olson Secretary of DSS, Kim Malsam-Rysdon Room: Ballroom A Top South Dakota Policymakers address the most pressing challenges facing the Long Term Care Profession in South Dakota. These state leaders will discuss reimbursement, major policy and regulatory issues. At the conclusion of this session, participants will: Understand the proceedings from the previous legislative session; and Gain an understanding of the upcoming legislative session. Concurrent Educational Sessions 1:00 2:30 pm (Some sessions are divided into Part I & II.) The New Quality Measures Part I of II Pat Boyer, MSM, RN, NHA, President, Boyer & Associates, LLC Room: Meeting Room 8-10 The Centers for Medicare and Medicaid Services (CMS) has finally published the new Quality Measures (QMs). This workshop (Part I & II) will 6 At the conclusion of this session (Part I & II), the attendee should be able to: Identify the new Quality Measures; Determine which areas of the MDS are affecting your scores; and Analyze how these new QMs will affect your facility operation. Measuring Crucial Conversations Part I of II Pastor Bill Gran, Spiritual Ministries Consultant, Room: Meeting Room 11-12 Communication skills are an important part of any work environment, especially when and where persons bring a variety of perspectives to any given situation or conversation. Participants will become more aware of what is happening in the midst of those conversations, discover what is making it a crucial conversation, and then review and begin to practice in a small group setting some of the skills that can be helpful in the mastering of those crucial conversations so that all persons involved will be better able to fill the pool of shared meaning. This session is based on materials from Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. At the end of this session, the participants should be able to: Identify when a crucial conversation occurs and what is needed to master a crucial conversation; Discuss and/or practice in a small group setting some of the skills for mastering crucial conversations; and Choose at least two skills to continue to practice within their setting to improve on their mastering of crucial conversations. (This session should be attended with others from your facility!)

Interact II: The Basics Part I of II Diane Atchinson, RN-BC, MSN, ANP, RAC-CT, DPA Associates, Inc. Room: Ballroom B Are you concerned about the hospital readmission rate for your facility and how hospitals will use this data to decide to partner with you for future care needs? Concerned about the increasing level of care needed to meet resident needs? Wondering how you can be a team player with hospitals and other providers of the continuum of care? If so, this session is for you!! Part I: This session will focus on the history that lead to the Interact program, the key components of the program including definitions, tools to use, and data collection. After the conclusion of Part I session, participants will be able to: Discuss the history of the hospital readmission issue; Identify the key components of the Interact program including the champion role, the tools in play using the program; and Discuss the importance of data collection before and after implementation of Interact. Nursing Home Regulatory Update Bob Stahl, Program Administrator, Office of Licensure & Certification, DOH Diana Weiland, RN, Public Health Advisor, Office of Licensure & Certification, DOH Room: Meeting Room 13 & 14 At Your Request The New, Improved, and Totally Independent Nursing Home Regulations Yes, you have been waiting for a long time for this once in a lifetime experience. OK, so it s not a once in a lifetime experience, I can probably guarantee you most of us will not ever see this extent of revisions in the near future. Since September 14, 1977, the Administrative Rules of South Dakota used to regulate nursing homes have been part of a much larger set of rules used to regulate many different provider groups under one regulation - 44:04 Medical Facilities. The timing was right after the creation of the new Assisted Living Center regulations 44:70 to move on to address the separation of other provider groups to include nursing homes. Sit back, get comfortable, 7 and enjoy the next 90 minute update on the new and improved Administrative Rules used to regulate nursing homes. During this session, you will become familiar with the changes that have occurred with the new set of nursing home regulations that include: Recent changes to the Administrative Rules of South Dakota for nursing homes; Identifying areas that require additional attention from administrators, directors of nursing, and other key staff; Understand the rules to prevent hiring individuals that are prohibited from employment; and And much, much more! Assisted Living Track Hospice in the Assisted Living Setting Teamwork for Success and Quality Care Carmen Baker, State Ombudsman, Adult Services & Aging, DSS Andi LaVoy, Nurse Consultant Program Manager, Adult Services & Aging, DSS Room: Meeting Room 6-7 Disciplines: ALF This presentation is meant to discuss the team approach to hospice care in the assisted living setting. This includes communications with family members throughout the course of hospice care as they are an integral part of the hospice care team. We will identify ways to support families through this difficult time. South Dakota Administrative Rule requirements for hospice in the assisted living setting will be reviewed. Discussion will be had regarding options for training, staffing, and notification requirements. We will review those residents who are not appropriate for hospice care in the assisted living setting and communication with families regarding this topic. At the end of this session, the participants will be able to: Identify critical team members necessary for successful quality hospice care in the assisted living setting; Understand training, staffing, and notification required by South Dakota Administrative Rule; Identify individuals who are not appropriate for hospice in the assisted living setting; and Feel better prepared for discussions with families an integral part of the hospice care team throughout the course of hospice care.

Concurrent Educational Sessions 3:00 4:30 pm (Some sessions are divided into Part I & II.) Interact II: The Basics Part II of II Diane Atchinson, RN-BC, MSN, ANP, RAC-CT, DPA Associates, Inc. Room: Ballroom B Continued Session Part II: This session as a continuation of Part I will focus on how to use the data to communicate with your vendors and hospital partners and an in depth review of the quality improvement aspect of the program and end of life discussion. After the conclusion of Part II session, participants will be able to: Discuss what data to collect and how to use the data; Identify how and when to use the QI tool and the decision about avoidable vs. unavoidable; and Discuss the end of life discussions that are key to the use of the Interact program. The New Quality Measures Part II of II Pat Boyer, MSM, RN, NHA, President, Boyer & Associates, LLC Room: Meeting Room 8-10 Continued Session - See Previous Program Assisted Living Track Certified Nurse Aide Regulation Update Bob Stahl, Program Administrator, Office of Licensure & Certification, DOH Diana Weiland, RN, Public Health Advisor, Office of Licensure & Certification, DOH Room: Meeting Room 13 & 14 Disciplines: ALF, NRSG & ADM What You Need to Know About the Certified Nurse Aide Regulation Changes, Registry Requirements, Disciplinary Actions, and Survey Remedies That Can Be Imposed. The Administrative Rules of South Dakota regulating Certified Nurse Aide has been part of 44:04 Medical Facilities since January 2, 1995, and while these regulations have been easy to find and navigate through they also needed updating and separation from other regulations. This presentation will focus on the new set of regulations and provide much needed information for individuals and facilities regarding nurse aide qualifications, training, the registry, and actions the Department of Health can take regarding CNA s and CNA training programs. At the end of this session, the participants will have a better understanding of: Recent changes to the Administrative Rules of South Dakota for Nurse Aides; What information is contained in the CNA Registry; What disciplinary actions the Department of Health can take regarding a CNA s certification; and Survey remedies that include Denial or Withdrawal from the Nurse Aide Training and Competency Evaluation Program (NATCEP). Measuring Crucial Conversations Part II of II Pastor Bill Gran, Spiritual Ministries Consultant, Room: Meeting Room 11-12 Continued Session - See Previous Program (This session should be attended with others from your facility!) 5:30 pm SDHCA PAC Dinner (Sign up for the SDHCA PAC Dinner at the SDHCA PAC Booth.) Thursday, September 27 7:30 8:15 am Continental Breakfast Exhibit Hall 2 (Exhibits Open) 8

Concurrent Educational Sessions 8:15 9:45 am (Some sessions are divided into Part I & II.) Interact II: The Basics Part I of II Diane Atchinson, RN-BC, MSN, ANP, RAC-CT, DPA Associates, Inc. Room: Meeting Room 8-10 Are you concerned about the hospital readmission rate for your facility and how hospitals will use this data to decide to partner with you for future care needs? Concerned about the increasing level of care needed to meet resident needs? Wondering how you can be a team player with hospitals and other providers of the continuum of care? If so, this session is for you!! Part I: This session will focus on the history that lead to the Interact program, the key components of the program including definitions, tools to use, and data collection. After the conclusion of Part I session, participants will be able to: Discuss the history of the hospital readmission issue; Identify the key components of the Interact program including the champion role, the tools in play using the program; and Discuss the importance of data collection before and after implementation of Interact. Measuring Crucial Conversations Part I of II Pastor Bill Gran, Spiritual Ministries Consultant, Room: Meeting Room 11-12 Communication skills are an important part of any work environment, especially when and where persons bring a variety of perspectives to any given situation or conversation. Participants will become more aware of what is happening in the midst of those conversations, discover what is making it a crucial conversation, and then review and begin to practice in a small group setting some of the skills that can be helpful in the mastering of those crucial conversations so that all persons involved will be better able to fill the pool of shared meaning. This session is based on materials from Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. 9 At the end of this session, the participants should be able to: Identify when a crucial conversation occurs and what is needed to master a crucial conversation; Discuss and/or practice in a small group setting some of the skills for mastering crucial conversations; and Choose at least two skills to continue to practice within their setting to improve on their mastering of crucial conversations. (This session should be attended with others from your facility!) The New Quality Measures Part I of II Pat Boyer, MSM, RN, NHA, President, Boyer & Associates, LLC Room: Ballroom B The Centers for Medicare and Medicaid Services (CMS) has finally published the new Quality Measures (QMs). This workshop (Part I & II) will assist you in understanding them and their impact on your operation. We will discuss the specific data elements from the MDS that affect the new QMs and any risk adjustments and exclusions. The impact to these Quality Measures on the survey process and your 5 Star rating will also be included. Don t miss this important workshop! At the conclusion of this session (Part I & II), the attendee should be able to: Identify the new Quality Measures; Determine which areas of the MDS are affecting your scores; and Analyze how these new QMs will affect your facility operation. Disaster Preparedness in LTC Are You Ready? Pat Van Hunnik, Regional Public Health Coordinator, Office of Public Health, DOH Mary Sateren, Administrator, Fountain Springs Health Care Center Room: Meeting Room 13-14 This presentation will allow attendees to understand the different aspects of a real world disaster and the effects on the long term care

facility. A current administrator will share her experience of preparing for, and dealing with a wildfire that threatened her facility in South Dakota. She will explain the value in disaster preparedness planning. She along with a representative from the South Dakota Department of Health will provide examples of preparedness tools that can be used to make each facility better prepared for any disaster that may happen. At the conclusion of this session, the attendee should be able to: Recognize potential disasters that could threaten your facility; Understand how to plan for disasters; and Understand the tools available to assist in planning and response to disasters such as Disaster Preparedness Kits and SD HAvBED System (Real Time Bed Tracking). Assisted Living Track Solving the FMLA Puzzle Are Your Pieces Fitting? Ann Larson, Director of Workforce Resources, Barb Peterson, Workforce Consultant, Good Samaritan Society Room: Meeting Room 6-7 Disciplines: ALF & ALL The Family Medical Leave Act (FMLA) came to life in 1993. It is confusing to understand and often difficult to implement the provisions of FMLA. The regulation s intent was to allow employees to balance their work life and family life by protecting a worker s job while on a leave of absence for up to 12 weeks in a 12 month period of time. This session will review the basics and address some of the most puzzling aspects of FMLA from the employer s and employee s side. By the completion of this session, the participants will be able to: Understand that there are length of service and hours worked requirements that must be met when considering if an employee is eligible for FMLA; Name at least three reasons an employee may take FMLA leave; Explain the importance of designating a leave as FMLA as soon as possible; and Be aware that FMLA and workers compensation often are to be designated as running concurrently. 10 Concurrent Educational Sessions 10:45 12:15 pm (Some sessions are divided into Part I & II.) Interact II: The Basics Part II of II Diane Atchinson, RN-BC, MSN, ANP, RAC-CT, DPA Associates, Inc. Room: Meeting Room 8-10 Continued Session Part II: This session as a continuation of Part I will focus on how to use the data to communicate with your vendors and hospital partners and an in depth review of the quality improvement aspect of the program and end of life discussion. After the conclusion of Part II session, participants will be able to: Discuss what data to collect and how to use the data; Identify how and when to use the QI tool and the decision about avoidable vs. unavoidable; and Discuss the end of life discussions that are key to the use of the Interact program The New Quality Measures Part II of II Pat Boyer, MSM, RN, NHA, President, Boyer & Associates, LLC Room: Ballroom B Continued Session - See Previous Program Measuring Crucial Conversations Part II of II Pastor Bill Gran, Spiritual Ministries Consultant, Room: Meeting Room 11-12 Continued Session - See Previous Program (This session should be attended with others from your facility!)

Solving the FMLA Puzzle Are Your Pieces Fitting? Ann Larson, Director of Workforce Resources, Barb Peterson, Workforce Consultant, Good Samaritan Society Room: Meeting Room 6-7 Disciplines: ALF & ALL Repeated Session - See Previous Program Assisted Living Track all bring more kindness to our work, family, and world. Her hilarious style, her motivational stories and music will renew your passion for work and home by disclosing ways to make ordinary moments extraordinary. In this closing session, she empowers and inspires you to do the little extra to make your family life, work life, and interactions with others better! By the completion of this closing session, the participants will be able to: Identify the unexpected benefits of kindness; Identify opportunity moments to show extraordinary service; and Identify personal benefits to recognizing our inner everyday hero! Disaster Preparedness in LTC Are You Ready? Pat Van Hunnik, Regional Public Health Coordinator, Office of Public Health, DOH Mary Sateren, Administrator, Fountain Springs Health Care Center Room: Meeting Room 13-14 Disciplines: ALF & ALL Repeated Session - See Previous Program Closing Session 1:30 2:30 pm Amy Dee-Kristensen Celebrating the Everyday Hero Healthcare Worker: The Power of Kindness Amy Dee-Kristensen, CSP, The Truth Fairy of Personal & Professional Development Room: Ballroom A 1.0 Hour Leave your red capes and super powers at home! Becoming an Everyday Hero doesn t require us to leap tall buildings. We can all become Everyday Heroes by doing something positive for someone that we are not obligated to do. This speaker s dynamic and inspirational message will cause you to celebrate the power of kindness. She will reveal small but important ways we can 11