N E T W O LEA RNING K I N G The Scottish Practice Management Development Network Scottish Practice Management Development Network Annual Conference Focus on the Future 31 May/1 June 2012 Crieff Hydro Hotel, Crieff, Perthshire Biographies (as at 2 March 2012)
Presenters (Day One) Harriet Hunter After gaining a degree in Biochemistry, Harriet Hunter decided to train as a midwife and initially worked in London and then in Edinburgh. She has worked in quality improvement within the NHS for the last 10 years and has spent the last six working within the Quality and Efficiency Support Team (previously Improvement and Support Team) in the Scottish Government Health Directorate. As the Head of Innovation and Improvement, she leads a team that scopes, designs and leads national improvement programmes and innovative approaches that support the delivery of key priorities within the Scottish Government s performance, efficiency & quality strategies. She has just completed a Masters in Leadership for Quality Improvement through the Health Foundation. Andrew Lyon After five years working in shops and factories, Andrew studied Sociology and Economics at Edinburgh University. After completing his PhD, he led a community oriented health programme at Polaroid UK Ltd, before moving to Glasgow to lead the Healthy Cities Programme. He has also worked for the WHO in Bangladesh and Europe. With Forward Scotland, he led on a Scottish approach to Sustainable Development from 1996-2001. Now with the International Futures Forum, he leads on programmes designed to restore effectiveness in times of rapid change. Also a volunteer by nature, he currently serves on the boards of several innovative charities. He loves to cycle, is a poor but enthusiastic astronomer. He also says he can play the flute and the uilleann pipes, his children say he can t. His granddaughter agrees with them. Marion MacLeod Marion MacLeod began her health career as a nurse and worked in a variety of clinical and managerial posts prior to moving into general practice as a Practice and Fund Manager in 1997. Marion took over as the Network National Coordinator in May 2009. Prior to this she had been a Local Co-ordinator for Greater Glasgow and Clyde Health Board from 2003; and a Trainer on the General Practice Manager s Vocational Training scheme from its inception in 2005. Marion continues to lead the General Practice Managers Vocational Training Scheme (which she is absolutely passionate about); represents Practice Management on a range of strategic working groups and co-ordinates the activities of the Practice Manager s Development Network. Marion loves her role at NHS Education for Scotland and if you ask her, she ll tell you she has the best job in the world. Billy Dixon (after dinner speaker) Described in the media as one of Europe s leading authorities and commentators on personal projection, communication and team dynamics, Billy Dixon has earned the reputation as a leader in personal marketing, coaching and image consultancy. Billy specialises in helping his clients understand the impact of personal projection, motivational leadership & change. Providing them with services intended to assist in the creation of positive and accepting public images within their respective markets and being well-known in UK business, he is also a personal advisor with a wide experience in the private, corporate, sporting and public sectors throughout the United Kingdom and Europe. He has advised national and international leaders and lists many well-known blue chip Page 2
companies as his clients. Working extensively in the political, media, sports and corporate arenas has given Billy an insight into winning habits of successful people. It is this experience that Billy brings to all of his presentations. If it doesn t work I don t include it is his mantra. His provocative and entertaining presentations draw upon the extensive experience he has gained working internationally. Billy and his team s passion is to assist his clients to find the focus needed to achieve their goals through his unique motivational coaching and development programs, either working on a 1-1 basis or with teams helping them to see their true potential. This practical approach has made Billy a very popular conference speaker where he has been described as inspirational, fun and informative. Page 3
Workshop Leads (Day One) Workshop One Dr Carl de Wet MBChB, DRCOG, MRCGP, MMed (Fam) GP and Patient Safety Researcher Carl has worked in various clinical specialties after graduating from the University of Pretoria in 2000, more recently as a GP principal in rural Lanarkshire. Since 2007 he has contributed to a range of patient safety projects and research for NHS Education for Scotland and published the findings in peer-reviewed journals. He received a MMed (Fam) cum laude in 2009 with a thesis on safety climate in primary care and is now working towards a PhD from Glasgow University exploring the nature of harm in general practice. Workshop Two Mary Freel Mary is a Practice Manager working in Glasgow and has been with the Practice for 25 years. Mary has a post with the RCGP Quality improvement team for 7 years working with Practice Accreditation, Quality Practice Award in developing and delivering training for QoF visits and the GP Access toolkit. The Crescent Medical Practice was a Beta Test site for Productive General Practice. She has recently been supporting the development and implementation of the Productive General Practice Programme in Scotland. Janet Harris Janet Harris has extensive experience working in both the primary and secondary care setting. She worked as a Practice Manager for 16 years before moving to the Quality and Efficiency Support Team within the Scottish Government. She has worked on various national improvement programmes over the last 6 years all of which used lean methodology. She has recently been supporting the development and implementation of the Productive General Practice Programme in Scotland. Workshop Three Frank Strang Frank Strang is Head of Primary Care Division in the Scottish Government, with particular responsibility for the Primary Care Independent Contractors. Originally from Glasgow, Frank has spent over 25 years in the civil service, focussing until recently on Rural and European matters. After studying modern languages, he worked for the Ministry of Agriculture, Fisheries and Food in London (including two years as principal private secretary to the Minister) and for the foreign office in Paris. He returned to Scotland in 1977 as secretary to the Forestry Commissioners. From 2005-2009 he was Head of Sea Fisheries Conservation in the Scottish Government, with prime responsibility for the Scottish position in EU Fisheries Negotiations. Married with a 12 year old daughter, he would list his main interests as his family, his local church and the hills. Workshop Four Jane Connechen Jane Connechen is a practice manager in a large urban practice situated on the outskirts of Dumfries town centre. She is also a trainer on the vocational training scheme for practice managers and a local co-ordinator for the practice management development network in Dumfries and Galloway. Page 4
Panel Members (Day One) Frank Strang (see Workshop Leads Day One ) John Gillies John Gillies qualified from Edinburgh University and initially worked in Africa Since 1985, he has been a GP, for the past 16 years in Selkirk Scottish Borders. He is a GP trainer and a Honorary Senior Lecturer at Edinburgh University. He is interested in the core values and roles of general practice at a time of enormous medical, societal and technological change. He has written on ethical topics and has continuing involvement with medical education in Sub-Saharan Africa. Linda Harper Linda Harper RGN,SCM,DN,HV, MSc, BA Community Health Nursing, Specialist Practitioner General Practice Nursing, BA Professional Nursing Practice with ( RCN Nurse Practitioner Competencies), LFHom (Nurse), Dip Asthma, Dip Diabetes, Independent Prescribing. Linda has been nursing for over 30 years mainly in the primary care setting and became Associate Director of Practice Nursing in 2000 for NHS Grampian, adding Lead Nurse for Unscheduled Care to this remit in 2005. Post registration education of nurses is important to Linda, having chaired the working group which progressed the development of the first RCN accredited nurse practitioner programme in Scotland for 15 years. Linda has enjoyed secondments both to Scottish Government and the Royal College of Nursing. Sue Kinsey Chair of RCGP Scotland Patient Participate Group (P3) Sue Kinsey is the Chair of P3, Patient Partnership in Practice, the Patient Group of the RCGP(Scotland). A retired teacher, she has been involved in volunteering and community activities most of her adult life. One of the on-going priorities of the work of P3 is to encourage practices to develop patient groups as part of a wider agenda of connecting, or re-connecting, practices with their communities and the organisations, both voluntary and statutory, which can support GP s to support their patients. As well as being active in her local health board area, Sue is a lay member of NHS Education for Scotland and is involved in the education and training of doctors and other health service staff. She is a board member of several voluntary organisations in North East Scotland including Aberdeenshire Volunteer Centre and GCRA, a voluntary organisation which runs all the Phase 4 cardiac exercise groups in the NHS Grampian area. Dr Robert Jamieson FRCP FRCGP HFHom Twenty five years ago Robert was appointed to a small singlehanded practice in Bridgeton Health Centre in the East End of Glasgow. For the last ten years or so he has had a partner and currently shares the practice with a lady GP. He carries out a weekly clinic in the Glasgow Homeopathic Hospital. During his time in Bridgeton he has been active in GP training, LMC, fundholding and chaired an LHCC. They participated in Keep Well from the start and contributes to The Deep End Project. Their practice sits in the street in the UK with the lowest life expectancy. Half the men are dead by the age of 54. Robert realises increasingly that his job is about relationships: long relationships. The longer and stronger the relationship, the more potential there is for helping patients change their behaviour. Page 5
Charlotte Leggatt Charlotte Leggatt is a Practice Manager Partner in an average sized city training practice on the outskirts of Inverness. Her past life experiences include over 10 years working in education and social policy including a three year stint as a Senior Policy Officer in Local Goverment working directly with elected members and the CEOs of 11 local authorities. Charlotte is currently a SPMDN local coordinator in Highland and an Educational Faciliator on the Practice Manager VTS scheme. Dr Brian Robson MBChB, MRCGP, MPH, DRCOG Board Executive Clinical Director, Healthcare Improvement Scotland. A graduate of Glasgow University and Harvard School of Public Health, Brian has a background in General Practice, GP out of hours, telephone triage and latterly ehealth and Quality Improvement. He was a Health Foundation Quality Improvement Fellow (2008-9) with the Institute for Healthcare Improvement in Boston, Massachusetts where he was involved in leading a subcommittee of the IHI Board exploring the role of Health Information Technology in accelerating quality improvement. In 2009 he completed an MPH (Clinical Effectiveness) at Harvard School of Public Health. In June 2010 Brian took up post as the Medical Director of Healthcare Improvement Scotland which supports NHS Boards to improve the quality of care for the citizens of Scotland. His responsibilities include Knowledge Management, Co-Director for Implementation and Improvement Support, patient safety and ehealth. In November 2011 he was appointed as the Board Executive Clinical Director with responsibilities across all clinical disciplines and lead responsibility for clinical engagement. He continues a regular clinical session in General Practice in Glasgow which keeps him grounded in the realities of working at the frontline! Pennie Taylor Pennie Taylor is a freelance journalist and broadcaster who specialises in health matters. A former BBC Scotland Health Correspondent, she has also worked for a number of newspapers including The Sunday Herald and Scotland on Sunday. Pennie has a particular interest in public involvement in NHS development, and has led national and local consultations on a range of issues. Having worked as Head of Communications for the-then Lothian University Hospitals NHS Trust between 2000 and 2002, she knows how things operate inside the health service as well as on newsdesks. This gives her a uniquely informed perspective from which to approach, and stimulate, debate. Page 6
Presenters (Day Two) Nicola Millard Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology company, Nicola isn t actually a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken). Scarily, Nicola has now worked for BT for 21 years. She has done a number of jobs around the BT business, including user interface design, customer service and business consulting. Nicola likes nothing better than to challenge conventional business thinking; from how call centres are managed to the ways in which people work. She got her PhD from Lancaster University in 2005, published her first book in 2009 and now spends most of her time doing research, writing blogs, articles and white papers. She also travels around the world presenting at conferences and running workshops with an assortment of organisations including banks, travel companies and retailers, to name but a few. Children and Support Group, a role that he has undertaken since 2000 and more recently chaired the National Review of Specialist Children s Services in Scotland. He contributed as a member of the Strategy Group which produced the Early Years Framework and was a member of the UK Review of Midwifery 2020. He is Chair of IHM UK. He was awarded an Honorary Fellowship of the Royal College of General Practitioners, an Honorary Doctorate from the University of Paisley, an Honorary Fellowship of the Royal College of Physicians of Edinburgh, and is a Fellow of the Royal Society of Arts. Malcolm was awarded an OBE in the New Years Honours List in 2008. Marion MacLeod See Presenters Day One Malcolm Wright OBE Appointed Chief Executive of NHS Education for Scotland in April 2004, Malcolm has spent his career in the National Health Service, mainly in Scotland, but also at the Hospital for Sick Children in Great Ormond Street, London. Malcolm has been Chief Executive of two NHS Trusts, both Edinburgh Sick Children s and Dumfries and Galloway Acute Trust, as well as being Chief Executive of Dumfries and Galloway Health Board. He led the Ministerial Support Team to the Western Isles Health Board in 2006. He was appointed as Chair of the Ministerial Page 7
Workshop Leads (Day Two) Workshop One Nicola Millard See Presenters Day Two Workshop Two Kate Donne Kate has a BA Degree in Dramatic Studies from The Royal Scottish Academy of Music and Drama where she won the top final year student award, The Dorothy Innes Prize and The Arnold Fleming Travelling Scholarship. For the past sixteen years, Kate has been running her own Training Consultancy and designs and delivers a varied range of personal development programmes for large organisations across the country and abroad. Kate delivers many topics and using her thirty years experience in the performing arts she is well known for her creative toolbox approach to corporate training. Workshop Four Colin Millar Partner with McClure Naismith LLP, Glasgow, a corporate lawyer with considerable experience in advising medical practices on partnership matters. Workshop Three Andy Vickerstaff Andrew is an experienced and successful healthcare, manufacturing and people manager with technical background underpinned by commercial and strategic experience. This has included international experience employed by Japanese and US firms with time spent working in Poland and Hungary. He has built on this knowledge to develop further expertise in NHS general practice management in areas such as dispensary and pharmacy management, quality improvement and training. Page 8
N E T W O LEA RNING K I N G The Scottish Practice Management Development Network