POSITION DESCRIPTION Oranga Tamariki Ministry fr Children Title: Grup: Reprts t: Lcatin: Direct Reprts: Budget: Supervisr Night Attendant Yuth Justice Services / Care Services Team Leader Operatins As specified As allcated N OUR ORGANISATION Abut us Our visin Our purpse The Oranga Tamariki way Oranga Tamariki Ministry fr Children is a Ministry dedicated t supprting any child in New Zealand whse wellbeing is at significant risk f harm nw, r in the future. We als wrk with yung peple wh may have ffended, r are likely t ffend. Our belief is that in the right envirnment, with the right peple surrunding and nurturing them, any child can, and shuld flurish. Our visin is: New Zealand values the wellbeing f tamariki abve all else. Our purpse is: T ensure that all tamariki are in lving whānau and cmmunities where ranga tamariki can be realised. We ve intrduced a new way f ding things. A way f lking at the wrld that guides everything we d: Our cre utcmes Our cre utcmes are: - All children and yung peple are in lving families and cmmunities where they can be safe, strng, cnnected, and able t flurish - Imprved utcmes fr all children, especially tamariki and rangatahi Māri.
POSITION PURPOSE The purpse f this rle is t lead a team within Oranga Tamariki, prviding grup/individual care/custdy fr children and yung peple within a residential setting. The Night Supervisin f yung peple in Residence and security f prperty and plant during the night hurs. T ensure that scial wrk care and safety practice is delivered within a caring envirnment and in accrdance with the requirements f the Oranga Tamariki Act 1989 and ther relevant legislatin, plicy and identified best practice. KEY ACCOUNTABILITIES Key Result area Supprt services Key Accuntabilities Enabling staff t deliver a prfessinal residential care service fcused n meeting individual needs by: - Arranging and managing rsters t ensure staffing is maintained at apprved levels. - Cntributing infrmatin t assist with planning and reprting fr clients. - Ensuring that staff cnsistently maintain the rights and dignity f the individual child r yung persn. - Ensuring that interventins with Children and/r Yung Peple are carried ut in accrdance with relevant legislatin, regulatin, Agency plicies and cdes f practice. - Wrking with Supervisrs and staff t ensure the prvisin f a cnsistent and integrated service fr Children and/r Yung peple acrss all shifts. Residential care service delivery Delivering a prfessinal residential care service by: - Perfrming the duties f Team Leader in a prfessinal manner, in accrdance with relevant legislatin, regulatin, plicies and cdes f ethics/practice. - Ensuring that she/he and the night staff maintain credible, frmal and prfessinal recrds including the use f cmputer infrmatin systems where available. - Preparing and cmpleting infrmative, accurate and prfessinal nightly reprts. - Prviding caching, develpment and training pprtunities fr team members as negtiated with the Manager. - Planning fr persnal training, caching and develpment pprtunities are discussed with the Manager. - Ensuring that all team members are accuntable fr their practice thrugh the use f supervisin and perfrmance management agreements, which are cnsistent with Oranga Tamariki plicies and prcedures. - Being persnally practive, identifying, managing and mitigating Psitin Descriptin Supervisr Night Attendant 2
Key Result area Key Accuntabilities risks. - Carrying ut all reasnable and lawful instructins given by the Manager r duly authrised emplyees f Oranga Tamariki. Supervisin, security, care and custdy f tamariki r rangatahi - T perate as part f a team that meets the nightly needs f the Children and Yung Peple in Residence by: Cntributing t and/r leading grup meetings and discussins with yung peple. Cntributing t all ICP s with a plan fr care at night. Cmmunicating effectively with day teams t prvide hlistic care fr yung peple. Planning and c-rdinating the nightly peratins f the team t effectively manage Children and/r Yung Peple within the residence. Leading the wrk f the team t ensure quality and prfessinal standards are maintained, legislative and plicy requirements are cmplied with. Managing allcated resurces effectively within budget parameters and specific delegatins. Using apprpriate methds r seeking supprt fr managing wrk pririties, persnal wrklad and stress levels within the cntext f the team structure. Ensuring that a safe wrking envirnment is maintained fr self, clleagues and residents, by fllwing Health and Safety plicies and practising safe wrk methds. Develping and verseeing a plan fr Night staff t cmplete light duties, where these tasks d nt disturb r impede n the supervisin and care f the children and yung persns. Ensuring that the duties f the Night staff are carried ut prfessinally, in a caring, manner, culturally apprpriate t children and yung persns. - T effectively lead a team f Night staff wh prvide care and custdy f Children and Yung Peple wh are in the Residence ensuring that: The pprtunity fr abscnding is minimised thrugh effective and thughtful management f Children and Yung Peple within the residence. Nn-cmpliant behaviurs are managed thrugh the use f apprpriate interventins and punishments, which are fully cnsistent with the Residential Regulatins 1996. Children and Yung Peple are cntained within the Residence in a nn-threatening, nn-vilent manner in accrdance with the Residential Regulatins 1996. In cnsultatin with duty Supervising Scial Wrker, admissins t the residence are well managed, meeting administrative and plicy requirements. Psitin Descriptin Supervisr Night Attendant 3
Key Result area Key Accuntabilities - T meet the security needs f the residence by; Reprting maintenance requirements f grunds, buildings and plant as required t the Senir Clerk. Ensuring that fire and security checks are carried ut in a regular manner. Ensuring that regular checks are perfrmed thrughut the Residence. Ntifying the Residential Supervisrs f any security issues r in their absence, the Manager. Being part f the Oranga Tamariki team - Actively and psitively participate as a member f the team - Practively lk fr pprtunities t imprve the peratins f Oranga Tamariki - Perfrm any ther duties as needed by Oranga Tamariki - Cmply with and supprt all health and safety plicies, guidelines and initiatives - Ensure all incidents, injuries and near misses are reprted int ur H&S reprting tl - Cmply with all legislative and regulatry requirements, and reprt any breaches as sn as they becme knwn - Adhere t all Oranga Tamariki prcedures, plicies, guidelines, and standards f integrity and cnduct - Demnstrate a cmmitment t and respect fr the Treaty f Waitangi and incrprate these int yur wrk. KEY RELATIONSHIPS Internal - Residential managers and supervisrs - Oranga Tamariki staff External - X - X - X QUALIFICATIONS & EXPERIENCE Qualificatins - A relevant tertiary qualificatin is desirable. - A clean, current driver s licence is essential and a willingness t drive the Ministry s vehicles. Experience - Achievement in managing scial wrk staff. - Experience in, and demnstrated ability t empwer thers t achieve. - A successful recrd in the delivery f statutry scial wrk services t a high standard. Psitin Descriptin Supervisr Night Attendant 4
- A strng generic scial wrk backgrund. - A sund knwledge and prven ability t interpret and apply legislatin; e.g. the Oranga Tamariki Act 1989, Guardianship Act 1968, Privacy Act 1992, and Official Infrmatin Act 1981. - Credibility with prfessinal staff. - A demnstrated ability and willingness t invlve staff in change management prcesses. - A sund knwledge f the Ministry s cmputerised scial wrk (casewrk) recrding system. Skills - Excellent verbal, written and interpersnal cmmunicatin skills. - Ability t cmmunicate cmplex ideas t a variety f audiences and build and maintain rapprt with thers - Understanding and appreciatin f crss cultural issues and cncerns, in particular, knwledge f tikanga Māri, and Pacific peples culture. - An appreciatin and acceptance f new technlgy, alng with the ability t pass n this appreciatin t thers. - Gd cmputing skills, including the use f MS Office sftware (Wrd, Excel, Pwer Pint and web brwsers). - Cmmunicate fluently in the English language s as t be readily able t supervise and lead staff. - Be able t critique and audit reprts r incident recrds. - Demnstrate empathy fr wrking with children and yung persns. - Demnstrate tlerance and understanding. - Demnstrate an ability and willingness t wrk with ther prfessinal staff frm ther vcatins e.g. teachers, advisrs, clinical staff etc. - Actively prmte a pr-scial envirnment. - Demnstrate success in aligning persnal practice with visins, gals, plicies and practices f Oranga Tamariki. - Demnstrate ethical practice and the maintenance f prfessinal bundaries. - Excel as a rle mdel fr staff, children and yung persns. - Shw a high degree f cnsistency in behaviur at all times and act as a clear rle mdel, generating cnfidence and cmmitment f thers thrugh his/her wn ethical cnduct. - Exhibit discretin and be able t earn the trust f children, yung persns and ther staff. - Always display cmmn sense even in testing situatins. - Demnstrate planning skills. - Demnstrate budgeting and resurce management skills. - Demnstrate sund and accurate reprting skills. - Demnstrate an ability t manage and supervise agreed residential utputs, prjects and aspects f scial wrk practice within fixed available resurces. Psitin Descriptin Supervisr Night Attendant 5
POSITION COMPETENCIES Cmpetency Descriptin f success prfile behaviur Persnal attributes - excellent perfrmance in this area cntributes t the safety f thers Interpersnal understanding - Crrectly interprets and respnds t cncerns, mtives and feelings f thers; listens sympathetically. Appreciates peple s strengths and limitatins and understands the differences between individuals. Listens t and understands directly and indirectly expressed feelings. Demnstrates sympathy fr the cncerns f thers. Encurages thers t express themselves penly. Respects ther peple s cnfidences. Flexibility - Able t adapt t a variety f situatins, understanding and appreciating different and ppsing perspectives f a situatin. Open minded and flexible in dealing with circumstances as they arise. Appraches majr changes in the rganisatin with a psitive and cnstructive attitude. Adapts wn apprach t the demands f the wrk envirnment t ensure full effectiveness. Recgnises the value f different perspectives n imprtant issues. Welcmes variety and change in wrk patterns. Adapts easily t changes at wrk. Mdifies wn behaviur in respnse t a situatin. Sees the merits f differing psitins r ppsing viewpints Emtinal awareness - Aware f the range f emtins in self and thers. Knws which emtins s/he is feeling and why. Recgnises the links between feelings and what s/he thinks, des and says. Maintains effective wrk perfrmance, remaining calm and self- cntrlled, when under pressure r in difficult r frustrating circumstances. Keeps emtins under cntrl when faced with ppsitin r hstility frm thers, r when wrking under cnditins f stress. Wrks effectively under stress. Respnds calmly t thers anger r emtin. Listens t persnal cmments withut becming defensive. Takes cnstructive actin t manage stressful situatins Manages wn levels f stress. Self Cnfidence - Demnstrates cnfidence and assurance in transactins with thers. Appraches new ventures with a cnfident can d attitude. Believes in wn skills, capabilities and judgement. Uphlds wn views in the face f ppsitin r criticism frm thers. Able t deal with setbacks in a cnstructive fashin and take respnsibility fr putting things right. Psitin Descriptin Supervisr Night Attendant 6
Cmpetency Descriptin f success prfile behaviur Seeks respnsibility and freedm t act in wn area. Makes decisins cnfidently, with apprpriate referral upwards. Takes an independent curse f actin when able t supprt wn psitin. Cnfrnts difficult issues r setbacks hnestly. Takes persnal respnsibility fr failures r shrtcmings and learns frm them. Cmmitment t the service - excellence in this area prmtes high guality care fr service users Service User Orientatin - Sees children s safety and the welfare f service users as paramunt. Demnstrates a clear persnal cmmitment t meeting service users requirements and delivering a high quality service. Sensitive t the needs and cncerns f service users and is willing t fcus effrt n discvering their needs and attending t them. Awareness f the need t empwer service users and t wrk in partnership with them Strives t meet, and where apprpriate, surpass service users expectatins. Maintains regular cntact with service users until prblems are reslved. Makes self apprpriately available t service users at critical perids. Assumes apprpriate respnsibility fr addressing service user s prblems. Team Wrking - Gives cmmitment and supprt t the wrk f the team. Pls ideas and builds n the cntributins f ther team members. Wrks cllabratively with thers within and ut with the team twards a cnsistent apprach. Gives and receives feedback cnstructively and ften. Ensures plans are fllwed and that milestnes and bjectives are met. Facilitates the pen discussin and reslutin f cnflicting views. Cnsistently wrks t imprve r maintain mrale in the team. Demnstrates the ability t plan, priritise, rganise and review the prgress f wn and thers wrk. Encurages participatin, cmmitment and invlvement. Develping Others - Makes effective effrts t develp the skills and cmpetencies f thers. Caches and prvides specific and helpful perfrmance feedback, n the jb training and general guidance. Cntributes t the training and develpment f thers. Demnstrates a cmmitment t the principle f staff and persnal develpment, ensuring that this is placed at the centre f staff supervisin. Mdels and actively prmtes a learning Psitin Descriptin Supervisr Night Attendant 7
Cmpetency Descriptin f success prfile behaviur and pen apprach. Encurages initiative in slving prblems. Prvides clear, specific and relevant perfrmance-related feedback. Breaks difficult tasks int simpler steps t build cnfidence. Explres alternatives aimed at imprving peple s perfrmance. Organisatinal accuntability - excellence in this area prmtes the safety f self, service users and the agency Wrking within prfessinal bundaries - Appreciates the significance f safe care and interprets this accurately fr individual service users. Has a clear understanding f the scial wrk task. Accepts respnsibility fr the wrk f thers fr whm accuntable. Recgnises areas f accuntability and discretin within the rle. Able t identify and wrk within the limits f the rle. Has awareness f the issues f pwer and authrity within the supervisry and the scial wrk rles. Ensures thers are aware f their rles and respnsibilities. Accepts respnsibility and accuntability fr wn wrk. Clear in defining the respnsibilities f thers. Practive in underlining the significance f the cntributin f thers t team bjectives. Demnstrates an ability t reinfrce ther s awareness f their rles and respnsibilities. Leadership - Acts as leader f the grup r team, prviding a fcus fr their activity. Directs the wrk f thers in an effective and apprpriate way Mtivates thers by giving recgnitin. Ensures staff are infrmed abut decisins. Able t tackle perfrmance prblems as they arise. Aware f the use f self within the team r grup Cnfrnts staff penly and directly abut perfrmance prblems. Oversees the implementatin f decisins. Asserts managerial authrity when required. Physical and Psychlgical Requirements - Safely perate a keybard and muse fr apprximately 20% f wrk time withut causing r aggravating an injury t self - Safely perate a manual car fr apprximately 5% f wrk time withut causing r aggravating an injury t self r thers - Lift and carry lads f varying weights n an intermittent basis withut causing r aggravating injuries t self r thers - Maintain the persnal resilience t successfully deal with the issues relating t the care, prtectin and security f children Psitin Descriptin Supervisr Night Attendant 8
Cmpetency Descriptin f success prfile behaviur and yung peple, including: the pssibility f being subjected t verbal r physical abuse hearing the case histries f client including their distressing experiences the cnstant cntact with clients wh have high and cmplex needs carrying ut a high prfile functin that is pen t scrutiny fatigue assciated with the emtinal and mental demands f the rle fatigue assciated with 24 by 7 shift-wrk rsters needing t maintain wn rle clarity reflecting n wn actins and experiences and learning frm them recgnising and taking care f wn physical and psychlgical needs f safety and security - Maintain an apprpriate level f cardi-vascular fitness t participate in strenuus activity fr apprximately 20% f wrk time as part f planned recreatin prgrammes with adlescents - Maintain an apprpriate level f health t wrk standing r walking fr apprximately 70% f wrk time whilst maintaining a high level f energy and invlvement with wrk tasks - Maintain persnal bdyweight within a healthy range t cnfidently and safely effect restraints (including a 100m dual carry) with adlescents fr apprximately 5% f wrk time, withut causing r aggravating an injury t self r thers Psitin Descriptin Supervisr Night Attendant 9