The #1 Stop For Your Employment Needs! NEWSLETTER Spring 2013 A publication of the One-Stop Job Market Partners Association. Edited by Department of Labor, Licensing & Regulation staff in Salisbury, Maryland. LOWER SHORE WIA Labor Force, Demographic and Jobs Overview By Greg Eberts, Lower Shore Labor Exchange Administrator Department of Labor, Licensing and Regulation Division of Workforce Development and Adult Learning INSIDE THIS ISSUE: Labor Force, Demographics and Job Overview 1 Job Market Quarterly Activities 2 Quarterly Web Stats 3 Customers Served Charts 4 Customers Served Tables 5-6 Customer Satisfaction Surveys 7 Labor Force, Demographics and Job Overview 8 (Continued) Labor Force, Demographics and Job Overview (Continued) Veteran Job Club Flyer 10 9 Contact Newsletter Staff 31901 Tri-County Way Salisbury, MD 21804 Phone: 410-341-6515 Fax: 410-334-3454 salisbury@dllr.state.md.us To be notified by email when the latest edition of the newsletter is posted on our website, or to comment regarding this issue, please contact Greg Eberts at geberts@dllr.state.md.us. February 2013 Edition Source: Office of Workforce Information and Performance/Labor Market Page 1
Job Market Quarterly Activities January Through March 2013 By Greg Eberts, Lower Shore Labor Exchange Administrator The One-Stop Job Market participates in a variety of workforce development activities on the Lower Shore. This is to provide a brief overview of the wide range of partner sponsored workshops, meetings, and events that were held from January through March 2013. Workshops The following workshops and training sessions were held during the period: Department of Labor, Licensing & Regulation (DLLR) Early Intervention Job Search Workshops DLLR Emergency Unemployment Compensation Reemployment Assistance Orientations DLLR/Lower Shore Workforce Alliance (LSWA) WIA Orientations Department of Social Services (DSS) Orientation For New Customers DSS Customer Assessments Chesapeake College GED Wicomico Adult Program LSWA Start your Own Business Workshop Telamon English As A Second Language Training Telamon English In The Workplace Training Tri-County Workforce Development Initiative (TCWDI) Life Skills Training TCWDI Money Management Workshop Events Staff were involved in the following employment and training related activities during the quarter: DSS Advisory Board Meeting LSWA Workforce Investment Act (WIA) Counselors Meetings LSWA WIA Assessments One-Stop Job Market Leadership Meetings Shore Transit Public Hearing Shore Transit Advisory Board Meeting Telamon Food Distribution Telamon FEMA Support Meeting Telamon Energy and Community Resources Tri-County Council CPR Training Tri-County Council Event Planning Committee Tri-County Council Aerospace Study Meeting Tri-County Workforce Development Initiative (TCWDI) Meetings Unemployment Insurance Appeals Hearings WIB Steering Committee Meeting Job Fairs Businesses regularly use the Job Market facilities to recruit and interview new employees. The following employers held job fairs at the One-Stop Job Market or Job Market employees participated in off-site job fairs held by these employers during the period: Cellular Sales Liberty Tax Ocean City Job Fair For a complete list of upcoming activities, please go to the Yahoo calendar located at: http://calendar.yahoo.com/lsjm03/ Check back often as the calendar changes daily. Page 2
Quarterly Web Stats January March 2013 www.onestopjobmarket.org Visits Hits Downloads Average Time on Site 33,314 217,384 32,326 2 minutes 45 seconds Most Viewed Pages Job Seeker Services 252 About Us 662 409 251 153 4949 24 Job Skills Training Job Market Agencies 1,183 3,852 Eastern Shore Career Guide Mobile One-Stop Business Services Veteran's Services Request Mobile One-Stop Customer Service Reviews Most Downloaded Media 1,376 169 396 278 83 70 69 60 Perdue Farms Online Application Tutorial Sherwin Williams Online Application Tutorial Winter 2013 Job Market Newsletter Local 669 Sprinkle Fitters WIA Program Application Steps Skills Identification 4,350 4,414 PRMC Online Application Tutorial DLLR Orientation 15 Reasons Job Seekers Aren't Hired Walmart Online Application Tutorial Page 3
Quarterly Charts Program Years 2011 and 2012 Third Quarter Over Quarter Department of Labor, Licensing & Regulation The chart at right represents activity of the Department of Labor, Licensing and Regulation (DLLR) only. All Job Market customers qualify for DLLR s universally accessible labor exchange services. As a result, the agency serves large numbers of job seekers and this chart provides additional detail.. 11,000 10,000 9,000 8,000 7,000 6,000 9,806 9,741 5,000 Third Quarter PY '11 Third Quarter PY '12 1,400 1,200 1,000 800 600 1,000 929 699 822 Third Quarter PY '11 Third Quarter PY '12 635 1,233 1,192 400 200 0 319 241 366 152 122 163 114 113 0 18 0 An activity report with a full listing of agency services by quarter is available on pages 5-6 Page 4
One-Stop Job Market Customers Served Program Years 2011 and 2012 Third Quarter Over Quarter Table AGENCY January 1, 2012 March 31, 2012 January 1, 2013 March 31, 2013 MD Workforce Exchange Early Intervention 205 201 Job Openings Received 1,317 1,363 Workforce Exchange Walk-ins 4,901 4,840 Ocean City Job Fair 4,700 4,500 Department of Social Services Wor-Wic CC Pre-employment Class 63 59 Orientation 197 316 Customers Assisted With Transportation 923 1,225 Customer Walk-Ins 1,000 929 Temporary Cash Assistance 256 333 Div. of Rehabilitation Services Customers Served 319 241 Telamon Corporation Employment/Training 20 54 Emergency Assistance 30 55 Housing Counseling 19 21 Translation 1 15 Food Pantry 282 396 EWP (ESL) Class 272 166 ESL Lab 18 46 Out-of-School Youth 37 50 Other 10 19 Tri-County Workforce Development Referred to Life Skills 21 22 Enrolled Into Life Skills 14 10 Completed Life Skills 10 8 Customers Served 366 635 Assessment 10 8 Work Experience/Community Services 285 495 Day care 236 324 * Denotes activity not tracked this period Page 5
One-Stop Job Market Customers Served Program Years 2011 and 2012 Third Quarter Over Quarter Table AGENCY January 1, 2012 March 31, 2012 January 1, 2013 March 31, 2013 Unemployment Insurance Appeals Hearings 152 122 One- Stop Mobile Unit Total Number of Clients 114 163 MD Workforce Exchange 114 110 MD Workforce Exchange Resume 10 30 Other Job Search Engines 1 10 Employment Applications 39 51 WinWay Resumes 0 0 Referrals to One-Stop Training 21 16 Other * 21 Senior Employment & Training Total Participants Served 113 * Job Search Inquiries 27 * Services to the Elderly Community 60 * Unsubsidized Placements 0 * New Participants During Quarter 0 * Exits During Quarter 2 * * Job Corps Youth Interviewed 18 * Enrolled in A Job Corps Center 1 * Princess Anne One-Stop Walk-ins 1,233 1,192 * Denotes activity not tracked this period Page 6
One-Stop Customer Satisfaction Survey Summary The One-Stop Job Market Customer Satisfaction Survey was implemented in January 2004. The survey document has evolved into a resource that rates the One-Stop Job Market and the Mobile Unit on the environment presented to our customers. The information in this document includes information from 38 One-Stop Job Market surveys collected during the sample week of March 18, 2013-March 22, 2013. The Mobile unit was out of service during the time that the surveys were completed. ************************************************************************************ Overall during this sample week, customers rated One-Stop Job Market services with an average of 3.80 on a scale of 1-4. This rating means that customers agreed with the statements listed in the table below: Statement One-Stop Rating Mobile Unit Rating Average Rating I received the services I needed 3.72 NA 3.72 Staff was friendly and helpful 3.84 NA 3.84 Staff was knowledgeable about services available 3.84 NA 3.84 I would recommend the services I received to others 4.00 NA 4.00 I had an overall good experience 3.80 NA 3.80 Average Rating 3.80 NA 3.80 A breakout of numbers regarding which services customers filling out surveys received is listed below. One person may have received more than one service: Activity One-Stop Surveys Mobile Unit Surveys Job Search 13 0 Resume Assistance 4 0 Career Information 12 0 Training 9 0 ************************************************************************************ Page 7
LOWER SHORE Labor Force, Demographic and Jobs Overview (Continued from page 1) Almost 9 of every 10 claimants (88.2%) had not earned a 4 year undergraduate degree. The largest industrial representation on file was from the Accommodation and Food Services industries with more than 4 of every 10 (40.7%) having previous experience. February 2013 Edition Source: Maryland Workforce Exchange VOS Online Jobs data Continued from page 1 Page 8
LOWER SHORE Labor Force, Demographic and Jobs Overview (Continued from page 1) Top 10 Industries by Advertised Job Openings as of February 28, 2013 Rank Industry Number of Job Openings 1 Retail Trade 218 2 Health Care and Social Assistance 143 3 Educational Services 86 4 Accommodation and Food Services 72 5 Agriculture, Forestry, Fishing and Hunting 33 6 Manufacturing 24 7 Finance and Insurance 24 8 Administrative and Support and Waste Management 21 9 Information 18 10 Real Estate and Rental and Leasing 16 Firms in the Retail Trade industries can boast a one third representation of the job openings listed above. Top 10 Occupations by Advertised Jobs as of February 28, 2013 Rank Occupation Number of Job Openings 1 Registered Nurses 88 2 Retail Salespersons 81 3 Occupational Therapists 60 4 First Line Supervisors of Retail Sales Workers 43 5 Postsecondary Teachers, All Other 37 6 First Line Supervisors of Food Preparation and Serving Workers 35 7 Combined Food Preparation and Serving Workers, Including Fast 29 Food 8 Customer Service Representatives 29 9 General and Operations Managers 29 10 Physical Therapists 27 About 38.2% of the openings require some medical skills. February 2013 Edition Source: Maryland Workforce Exchange VOS Online Jobs data Continued from page 1 Page 9
Veterans Job Club Date: April 19, 2013 Time: 10:00 12:00 This is a free event which will focus on employment strategies that have been shown to be highly successful. Veterans will get an overview of the basic services available here at the One-Stop including more information on programs including: Introductions Q and A Session-Services & Resources Job Search Networking Upcoming Events Veterans will be exposed to opportunities to network with fellow veterans and be provided with support throughout their job search Please sign up by calling or e-mailing one of the veterans representatives: One-Stop Job Market 31901 Tri-County Way Suite 111 Salisbury, MD 21804 Phone: 410-341-8533 Ext. 1221 Phone: 410-341-8533 Ext. 1222 E-mail: rpurnell@dllr.state.md.us Email: jzwalker@dllr.state.md.us Page 10