The SPHS A Sisters of Providence Health System Publication June 28, 2016 Mercy Adult Day Health Receives TOP RATING from DPH DR. ROBERT ROOSE TAPPED FOR ADDICTION TASK FORCE Robert Roose, MD, MPH, FASAM, Vice President and Chief Medical Officer, Addiction and Recovery Services, SPHS The most recent data released by the Massachusetts Department of Public Health indicates that 734 unintentional opioid-related overdose deaths have been recorded in Hampden County since 2000. Statistics also reflect a more than 30-percent increase in such deaths from 2014 to 2015. Hampden County District Attorney Anthony Gulluni has created a new partnership with local and state law enforcement agencies, health Continued on Page 4 Mercy Adult Day Health of Westfield is committed to the delivery of high quality health care every day, and that commitment has earned the Program a perfect, deficiency-free survey from the Massachusetts Department of Public Health (DPH). To receive such a survey, Adult Day Health programs must successfully complete a rigorous, unannounced evaluation that includes a tour of the facility and a review of participant charts, employee personnel files, nursing care including clinical documentation and procedures, dietary services, and the monthly activity calendar. The surveyor also observed daily operations with an eye toward interaction between staff and participants. By its very nature, an unannounced DPH survey leaves no room for preparation prior to the arrival of the reviewer. As a result, this deficiency-free survey reflects Mercy Adult Day Health s continuous success in providing outstanding care and services to older adults who need assistance or supervision during the day. The outcome of this survey is particularly rewarding in that it s the first time the Program has ever been surveyed, said Christopher McLaughlin, Senior Vice President and Chief Operating Officer, Mercy Continuing Care Network. Under new regulations enacted in January 2015, Adult Day Health agencies in Massachusetts are reviewed by DPH surveyors every two years. First row, left to right: Mercy Adult Day Health of Westfield Program Assistants Katrina Brockington, Nina Gauthier and Jelisa Martin. Second row, left to right: Christopher McLaughlin, Chief Operating Officer, Mercy Continuing Care Network; and Mercy Adult Day Health of Westfield s Jim Clifford, Program Director; Cheryl Johnson, RN; Sarah Peterson, Social Worker; and Lee Ann Connor, Activities Director. This is the first survey for Mercy Adult Day Health of Westfield and it is an important element of compliance for licensure. The recent survey at Mercy Adult Day Health of Westfield took a full day to complete. Mercy Adult Day Health of Westfield utilizes a multidisciplinary approach to care that focuses on quality, safety, nursing care, socialization, cleanliness and healthy food services. The presentation of this coveted deficiencyfree survey is the result of the outstanding efforts of our staff and their deep commitment to our participants, said Jim Clifford, Director, Mercy Adult Day Health of Westfield. We are grateful to Jim and his staff for their dedication to those we serve at Mercy Adult Day Health. We also acknowledge the efforts of former Director Beth Stroshine who set the bar for service excellence prior to her recent retirement, added McLaughlin. 1
2 Inside Sisters of Providence Health System MERCY HOSTS TRINITY HEALTH LEADER Richard Rick Gilfillan, MD, President and CEO of Trinity Health, visited Mercy this month and met with members of the Senior Leadership Team and Mercy s population health team. During his visit, Dr. Gilfillan learned more about Mercy s population health strategies and dialogued with leaders regarding the Bundled Payments for Care Improvement (BPCI) Initiative, Mercy Care Alliance, Mercy s focus on population health, development of a regional Accountable Care Organization within Trinity Health New England and the Commonwealth s efforts to develop Medicaid ACOs. This was a great opportunity to engage with Dr. Gilfillan on all the transformation work occurring at Mercy. He left very impressed with our commitment to population health, said Scott Wolf, DO, MPH, FACP, President, Mercy Medical Center and the Sisters of Providence Health System. Massachusetts DPH Commissioner Tours Mercy Massachusetts Dept. of Public Health Commissioner Monica Bharel, MD, MPH, recently visited Mercy Medical Center for a presentation about the hospital s community health and social determinants work, including the newly awarded Transforming Community Initiatives (TCI) grant. Partnering agencies participated in the meeting and discussed the goals of the grant, the longstanding community collaborations of the TCI partners, (Partners for a Healthy Community, Food Policy Council, HAP Housing, Martin Luther King Family Services, Square One and Pioneer Valley Planning Commission), and their determination to improve the overall health of the community. It was quite rewarding to all of the TCI partners to hear Dr. Bharel compliment the group on the social determinant of health work being done in our community. It was also heartening to hear her express that we were part of the reason she envisions Massachusetts being ahead of the curve in addressing social determinants of health and finding best practice solutions to good health, said Doreen Fadus, Executive Director of Community Benefit and Health, Mercy Medical Center. While at Mercy, Dr. Bharel also visited the HUB for Care Connect, Mercy s comprehensive care integration system that focuses on patient flow, quality and service improvement and hospital-wide coordination. She was particularly interested in the measurable improvements driven by the implementation of Care Connect, such as reductions in wait times and lengths of stay for Emergency Department (ED) patients and the scheduling of all inpatient diagnostic tests. The improvements in efficiency that have resulted from Care Connect provide tangible evidence of our successful efforts to consistently deliver high quality care and the best possible patient experience, said Scott Wolf, DO, MPH, President, Mercy Medical Center and the Sisters of Providence Health System. Dr. Bharel also toured Mercy s ED and asked questions about the secure 4-bed behavioral health unit for patients who need specialized care. Admissions to Providence Behavioral Health Hospital for patients in this closed unit are facilitated though Mercy s Care Connect HUB. Dr. Bharel is an important advocate for health care cost containment and efforts to reduce health disparities throughout the Commonwealth. She was impressed by our successful efforts to improve efficiency by streamlining care coordination for patients who seek our services at Mercy or whose needs are best addressed at Providence Behavioral Health Hospital, said Dr. Wolf. Left photo: Dr. Rick Gilfillan, MD, President and CEO of Trinity Health (center), meets with members of the Senior Leadership Team. Right photo, left to right: Scott A. Wolf, DO, MPH, FACP, President, Mercy Medical Center and SPHS; Dr. Gilfillan, and Daniel P. Moen, Executive Vice President and Chief Operating Officer, Trinity Health New England. Top photo: Commissioner Bharel (right) listens as Annemarie Albano, RN, BSN, Manager of Care Coordination, Mercy Medical Center (center) explains improvements to patient care as a result of the adoption of Care Connect. Also pictured is Daniel Keenan, Senior Vice President Government and Community Relations, SPHS. Bottom photo: Daniel Keenan, Senior Vice President Government and Community Relations, SPHS, and Doreen Fadus, Executive Director of Community Benefit and Health, Mercy Medical Center, welcome Commissioner Bharel to Mercy.
Calling All Photographers The Marketing Department at SPHS is now accepting photograph contributions for the 2017 SPHS Calendar. If you re a photographer, this is a great opportunity to see your image in an annual publication that will be distributed throughout western Massachusetts. Photos submitted for consideration should meet the following guidelines: Scenery and nature subjects, all seasons (New England only) File formats: jpg (low compression only), tif, psd, or Camera RAW file Minimum resolution 3000 X 2000 pixels, horizontal only (typically from a 6 megapixel or greater camera) Location or subject (ex.: type of flower) and photographer s name and phone number (please print clearly) Photo must be taken and submitted by an SPHS employee or their immediate family members Selection of photos will be based on these guidelines, subject matter, color and composition. Photographers are also encouraged to provide winter photographs, because we usually receive fewer of these submissions. All photos must be submitted on a CD or jump drive by September 7. Please send your CD to Frank Mastromatteo, Marketing Department, Memorial House, Mercy Medical Center. Please direct your questions to Frank at 748-9709. Inside Sisters of Providence Health System Mercy s Breast Care Center Achieves Accreditation by the NAPBC The Breast Care Center at Mercy Medical Center has been granted a three-year full accreditation designation by the National Accreditation Program for Breast Centers (NAPBC), a program administered by the American College of Surgeons. Mercy s Breast Care Center is the only Springfield-based facility to achieve this distinction. Accreditation by the NAPBC is only given to those centers that have voluntarily committed to provide the highest level of quality breast care and that undergo a rigorous evaluation process and review of their performance. During the survey process, the center must demonstrate compliance with standards established by the NAPBC for treating women who are diagnosed with the full spectrum of breast disease. The standards include proficiency in the areas of: center leadership, clinical management, research, community outreach, professional education, and quality improvement. A breast center that achieves NAPBC accreditation has demonstrated a firm commitment to offer its patients every significant advantage in their battle against breast disease. A diagnosis of breast cancer or breast disease can leave a patient with serious questions about where to turn for treatment. This accreditation provides an assurance to patients of the Mercy Breast Care Center that they will receive comprehensive care, including a fullrange of state-of-the art services, and a multidisciplinary team approach to coordinate the best treatment options, said Lisa Planeta, MD, Lisa Planeta, MD, FACS, Breast Surgeon, participates in a breast care conference at Mercy Medical Center. FACS, Breast Surgeon, Breast Care Center, Mercy Medical Center. The clinical team at the Mercy Breast Care Center has embraced standards of high quality care, always treating patients with dignity and compassion. The NAPBC accreditation provides independent, objective verification of the success of their dedicated efforts to provide quality breast care close to home, said Simon Ahtaridis, MD, MPH, Vice President of Medical Affairs and Chief Medical Officer, Mercy Medical Center. The NAPBC is a consortium of professional organizations dedicated to the improvement of the quality of care and monitoring of outcomes of patients with diseases of the breast. This mission is pursued through standard-setting, scientific validation, and patient and professional education. Its board membership includes professionals from 20 national organizations that reflect the full spectrum of breast care. Receiving care at a NAPBC-accredited center ensures that a patient will have access to comprehensive care, (including a full range of state-of-the-art services), a multidisciplinary team approach to coordinate the best treatment options, information about ongoing clinical trials and new treatment options, and quality breast care close to home. 3
Inside Sisters of Providence Health System DR. ROBERT ROOSE TAPPED FOR ADDICTION TASK FORCE Continued from Page 1 Addiction impacts all dimensions of an individual s life and all sectors of society. And so the solutions must also come from all sectors of society all of us (on the Task Force) working together on prevention, education, treatment harm reduction, community policing, public safety, public health, social services, policy reform and jurisprudence. Robert Roose, MD, MPH, FASAM 4 Robert Roose, MD, MPH, FASAM, Chief Medical Officer and Vice President of Addiction and Recovery Services, speaks at a news conference announcing formation of the Hampden County Addiction Task Force. Also pictured are Mark Keroack, MD, MPH, President and CEO, Baystate Health; Hampden County District Attorney Anthony Gulluni; and Hampden County Sheriff Michael Ashe. care providers, schools and community groups in a collaborative effort to tackle the problem of opioid addiction, provide education, and encourage prevention of drug misuse. The Hampden County Addiction Task Force (HCAT) will gather information from the different entities that make up the group and work toward a comprehensive approach for addressing the issues stemming from the health care crisis. Robert Roose, MD, MPH, FASAM, Vice President and Chief Medical Officer, Addiction and Recovery Services, Sisters of Providence Health System, has been named to the HCAT. He spoke at a news conference to announce formation of the group, Addiction impacts all dimensions of an individual s life and all sectors of society. And so the solutions must also come from all sectors of society all of us (on the Task Force) working together on prevention, education, treatment, harm reduction, community policing, public safety, public health, social services, policy reform and jurisprudence. According to the District Attorney, the Task Force will begin work by gathering data about where opioid overdoses are occurring and then direct available resources accordingly. Members of the HCAT will also determine if there is a need for additional treatment beds, share best practices for education and prevention, and work together to secure new funding for addiction prevention. Dr. Roose also favors a collective approach to the issue. With this crisis has come a renewal of an opportunity for collaboration, commitment, and transformative action. While significant strides have been made, we continue to have great opportunity to do more, he said. In 2015, Dr. Roose was appointed by Governor Charlie Baker to serve on a 16-member Opioid Addiction Working Group that was tasked with formulating a statewide strategy to combat addiction. The group held public meetings around the state to gather input about opioid addiction and collaborated with experts and a broad range of interest groups to review resources and resource utilization.
Inside Sisters of Providence Health System Celebrating National Nurses Week Celebrated every May, National Nurses Week provides an opportunity to focus on the contributions of nurses for their leadership in enhancing health in the local community. The celebration also prompts a number of annual activities at Mercy Medical Center and Providence Behavioral Health Hospital. Mercy Nursing Award Recipients Patricia Moriarty, RN (Diabetes Ed) Donna Docherty, RN (Peri-op) Shannon Phelps, RN (ICU) Christine Rosso, RN (IMC) Lynn Maciolek, RN (Urology) Christine Croteau, RN (Respiratory) Joel Paredes, RN (ED) Belinda Lareau, RN (OR) Gloria Trevathan, RN (Weldon) Lauren Townley, RN (Med/Surg) Lorraine Wheeler, RN (HUB) Elizabeth Kenney, RN (FLC) At Mercy Medical Center, nurses participated in a Serenity Day event that featured opportunities to practice Tai Chi and yoga and receive massages. Later in the week, Nursing Excellence Awards were presented at a special lunch program. At Providence Behavioral Health Hospital, nursing awards were presented during an afternoon tea celebration. Nurses also enjoyed a Vendor Day and received notes of appreciation and candy grams from their colleagues during the week. Providence Nursing Award Recipients Lynn Orlowski, (Adult Psych) Cindy Chaplin, (Adult Psych/Education) Jean Travis, (CHAD) Lee Santiago, (MMTP) Gwen Fenton, (MMTP) Melissa Picard, (Adult Psych) Larissa Borissenko, (Adult Psych) Esmie Bishop, (Detox) Sarah Royce, (Adult Psych) Rachelle Kiley, (MMTP) Roberta Carabuena, (OAU) Scott A. Wolf, D.O., MPH, FACP, President, Mercy Medical Center and SPHS (far left) and Jess Calcidise, RN, Chief Nursing Officer and Vice President of Patient Care Services (far right) congratulate Mercy Nursing Excellence Award recipients. 5
SPHS Values in Practice TRANSFORMING CANCER CARE Sister Caritas Cancer Center Continues to Acknowledge Donors Even though the 15-million dollar expansion of the Sister Caritas Cancer is complete, donations to the Capital Campaign for the project continue to be acknowledged. With an additional 26,000 square feet of clinical space on two floors, the expanded cancer center is able to provide more comprehensive care delivery and added convenience for patients. In addition to Radiation Oncology services, Medical Oncology offices, physician offices and exam rooms are located on the first floor. Medical Oncology treatment and infusion space, an oncology pharmacy and laboratory space are located on the second floor. LOCAL FAMILY BOOSTS THE SISTER CARITAS CANCER CENTER CAMPAIGN The adult children of longtime Mercy Medical Center supporters Arthur and Augusta O Hara have donated $250,000 to Transforming Cancer Care The Capital Campaign for the Sister Caritas Cancer Center in memory of their parents. The gift was recently presented by the couple s four children, Christine, Kathleen, Thomas and Lorraine O Hara. Arthur Art O Hara served on the Board of Trustees for the Sisters of Providence Health System. In 1989, he was honored for his generous financial support of Mercy Medical Center and the Deliso Conference Center where the O Hara Room is named in honor of his family. Augusta O Hara also donated her time to Mercy Medical Center by working in the gift shop for many years. Arthur O Hara passed away in 2014, Augusta O Hara passed away earlier this year. Our parents held a special place in their hearts for Mercy Medical Center and we are pleased to honor their memory with this donation to the Capital Campaign for the expansion of the Sister Caritas Cancer Center, said Thomas O Hara. This project is making a significant impact on the delivery of cancer care in the local community and we are certain our parents would want to support it. From left to right: Christine O Hara, Kathleen O Hara, Thomas O Hara, and Lorraine O Hara at the Sister Caritas Cancer Center at Mercy Medical Center. 6
SPHS Values in Practice MERCY ANNOUNCES $1 MILLION BEQUEST FOR CANCER CENTER CAPITAL CAMPAIGN Pat and David Johnson, of Westfield, have made a one million dollar bequest to the Capital Campaign for the Sister Caritas Cancer Center. The Johnsons gift, along with other bequests, will guarantee the future needs of the recently completed expansion of the Cancer Center. The Johnsons, and several members of their family, have been touched by cancer for the past 20 years. With each occurrence, members of the Johnson family have been treated by Philip Glynn, MD, Director of Oncology, Sister Caritas Cancer Center. Under Dr. Glynn s direction, the Cancer Center staff has expanded significantly to meet patient need that continues to increase. By 2022, the demand for outpatient cancer services is expected to grow by 26 percent. Pat and I have learned firsthand that Dr. Glynn and his physicians and staff are giving us what our community needs. Now, it is our turn. We are proud to help fund this important asset, said David Johnson. In addition to their bequest, the Johnsons have also sponsored two oncology suites as part of the recent expansion of the Sister Caritas Cancer Center. Pat and Dave Johnson are longtime supporters of the Sister Caritas Cancer Center and our efforts to bring hope and healing to the local community. We are grateful for their ongoing generosity as it furthers our ability to meet the needs of the people who turn to us for cancer care each year, said Scott Wolf, DO, MPH, President, Mercy Medical Center and the Sisters of Providence Health System. David and Pat Johnson at the Sister Caritas Cancer Center. MERCY ANNOUNCES $75,000 GIFT FOR CANCER CENTER CAPITAL CAMPAIGN Easthampton Savings Bank has donated $75,000 to Transforming Cancer Care The Capital Campaign for the Sister Caritas Cancer Center. The Sister Caritas Cancer Center has a strong reputation for providing high quality cancer care with a compassionate touch. We are pleased to support this important project for the local community, said Matthew Sosik, President and Chief Executive Officer, Easthampton Savings Bank. The Sister Caritas Cancer Center is accredited by the American College of Surgeons Commission on Cancer and the American College of Radiology. The recent expansion of the Cancer Center creates the ability to conduct 30,000 treatments per year, increases patient privacy and provides added convenience for patients undergoing treatment. Easthampton Saving Bank is a longtime supporter of Mercy Medical Center and our efforts to meet the health care needs of the local community. We are grateful for this generous contribution that underscores the vital role of the Cancer Center as one element of our Mission to serve as a transforming, healing presence, said Dr. Wolf. From left to right: Sister Mary Caritas, SP; Thomas Brown, Executive Vice President, Retail Banking, Easthampton Savings Bank; Matthew Sosik, President and CEO, Easthampton Savings Bank; and Philip Glynn, MD, Director of Oncology, Sister Caritas Cancer Center. To make a gift to Transforming Cancer Care The Capital Campaign for the Sister Caritas Cancer Center, call 413-748-9920, or visit MercyCares.com. 7
Around the Sisters of Providence Health System SPHS Annual Report Gains Award Recognition The Advertising Club of Western Massachusetts has selected the 2015 Sisters of Providence Health System (SPHS) Annual Report for two silver awards in copy-writing and design layout. Mary Orr, Media and Communications Specialist, SPHS and Frank Mastromatteo, Manager of Creative Services, SPHS, accepted the awards at the Ad Club s recent 2016 Creative Awards Show in Holyoke. Themed People-Centered People, the 2015 SPHS Annual Report covering the period between July 1, 2014 and June 30, 2015, not only provides information about the programs and services, new initiatives, program milestones, award presentations and financial data that move us closer to our goal of people-centered care, it also provides information about the people who carry on the legacy of the Sisters of Providence; our dedicated physicians, nurses, staff and volunteers our people-centered people. It is a tangible reminder of our commitment to improving the health of our community and each person we serve. ORGAN DONOR FLAG RAISING Marketing department members from left to right include: Penny Goodman, Graphic Design Specialist, Frank Mastromatteo, Manager of Creative Services; Mary Orr, Media and Communications Specialist and Amy Lantaigne, Marketing, Communications Director. Photo courtesy of Stephanie Craig Photography. 8 Mercy Medical Center marked National Donate Life Month by raising a ceremonial flag. The LifeChoice Donor flag flew above the Mercy campus for several days to build awareness of the importance of registering as an organ, eye and tissue donor. The flag-raising event also honored Otto Weitkunat of Springfield, a recent donor from Mercy whose family members were in attendance at the ceremony. SHRED CANCER EVENT Mercy Medical Center partnered with the Wilbraham-based affiliate of PROSHRED Security (ProShred) to host participation in a nationwide Shred Cancer event this month. The event, held outside the Sister Caritas Cancer Center, invited community members to bring their personal documents for secure shredding for a small donation to cancer research and awareness around cancer prevention. The Mercy event raised about $500 for the American Institute for Cancer Research s (AICR) cancer research program. A MEMBER OF TRINITY HEALTH The SPHS Journal is a publication of the Sisters of Providence Health System. Please send submissions to Mary Orr, Media Specialist, Marketing Department, phone: 748-7217, e-mail: Mary.Orr @sphs.com. SPHS JOURNAL ONLINE AT: http://sphsma.che.org/ or MercyCares.com. Annual Brightside Golf Classic Set for July 25 Over 200 golfers are expected to participate in the 36th Annual Brightside Golf Classic on Monday, July 25, at Springfield Country Club in West Springfield. This event raises funds to continue Brightside s mission to support our community s most vulnerable children and their families, said Allison Gearing-Kalill, Vice President of Fund Development, Sisters of Providence Health System. Two tee times are available. Registration and breakfast for the morning session begins at 7 a.m. with a shotgun start at 8 a.m. Lunch and registration will begin at 11:30 a.m. with a 12:30 p.m. shotgun start. The evening reception will be held immediately following the tournament. Prices include green fees, golf cart, boxed breakfast or lunch, a player gift, and dinner featuring live and silent auctions. Golfers will also be eligible for a chance to win prizes and participate in raffles during the day. For more information on sponsorships, donations, and attending the event, please contact Allison Gearing-Kalill, Vice President of Fund Development, at 748-9986 or Allison.Gearing-Kalill@sphs.com.