Work with us. A subcontractors guide to Stewart Milne Homes North

Work with us A subcontractors guide to Stewart Milne Homes North

Working with Stewart Milne Homes Our Subcontractor Charter OUR VISION To be the first choice for suppliers when choosing to work with a developer recognised for fair ways of working, providing great financial returns and forming long-term partnerships Stewart Milne Homes are committed to making our subcontractors an integral part of our team as we move forward and consolidate our successes over the next five years and beyond. We will base our charter to subcontractors on trust. We are able to provide a commitment to our subcontractors that will help them plan and evolve whilst they work with Stewart Milne Homes. Commitment on price we will ensure the prices we pay are always competitive and offer the best market value for our subcontract partners. Commitment to great payment terms we pay twice monthly for labour only subcontractors and a published payment schedule for domestic subcontractors. Commitment on openness we will give clear pricing packages relevant to your trade, clear advanced schedules of work, advanced notification of new sites and projects before they happen all designed to help you plan your business and thus help Stewart Milne Homes with theirs. Commitment on communication you will be able to confidently approach our site management teams and have direct access to our commercial team so any query, large and small, can be solved without delay. We value, and welcome, your feedback and will provide easy ways for you to give it. Commitment on health and safety where required we will help our subcontractors meet and exceed health and safety requirements and legislation whilst working with us. Many of the tools we offer can be used to help you build your company into a better and safer one. Stewart Milne Homes is full of the most talented people and it is people that make the difference. I can think of no other developers or manufacturers, big or small, that can compete with the passion and ability of those within Stewart Milne Homes. It would be great to have you join us. John Low Managing Director Stewart Milne Homes North Scotland 1

A little bit about us We are continuously improving quality and customer service and work closely with our supply partners to achieve this. We pride ourselves on designing and building homes that our customers are proud to live in. We have invested significant resources in researching the market to fully understand the aspirations, needs and challenges that face our customers, whether they be first-time buyers, families moving up the market or couples and singles downsizing. We use this feedback to develop new homes and ensure that the homes we build are just what our customers are looking for. Meeting the needs of our customers is our highest priority, both in terms of the homes we design and build, and the service we provide. We participate in independent surveys so that we can continually improve our service and ensure that our award winning homes meet the needs and aspirations of our customers. We know how important customer service is, whether you re a first time buyer or a seasoned buyer. Our team are always on hand to guide, advise and support you when buying your new home. Over 96% of our customers are happy to recommend us. Stewart Milne Homes are working closely with Constructionline, a government funded initiative, to help our subcontractors improve their own health and safety systems and thus help them work safer. An added bonus of becoming Constructionline accredited is that it pre-qualifies you to Stewart Milne Homes as a supplier. 2 3

Award winning people Health and Safety Stewart Milne Homes is proud to have won several industry awards recognising the excellence achieved by our teams and our homes. Our subcontract partners form an important part of the team in delivering that success. As a company we are proud to have been awarded 5 star status by the Home Builders Federation (HBF) for quality and customer satisfaction for the last 3 years. We have also been awarded the Outstanding award for customer satisfaction from In-House Research Ltd. The outstanding award is provided to the top 5 housebuilders only. Our people are also recognised for their talent, hard work and dedication. These are just some of the major industry awards they have achieved in recent years. Pride in the Job Award NHBC Safety Awards Apprentice of the Year Housebuilder Awards Saltire Awards Homes for Scotland Awards We are committed to improving the standard of health and safety in the construction industry for the benefit of all. We focus on design and product development, improving our standards and delivering the very best health and safety at all time. Stewart Milne Homes work closely with their subcontract partners, providing them with support, information and training so they can work with us and other trades on site safely. From the very first meeting we have together we will work with you to ensure you have everything in place to start a long, safe working partnership with us. Our continued commitment to health and safety means you will benefit from working with a company and partner that sets the very highest standards and works with its supply partners to help them do the same. ISO 14001:2004 ENVIRONMENTAL MANAGEMENT ISO 9001:2008 4 5

Upcoming projects 2015/16 We have a number of projects coming on stream over the next two years. Our housing projects include homes of all types from apartments and affordable housing to luxury family homes. We have projects due to start on site plus a range of sites already in progress; this allows our subcontract partners to plan their future. Become part of the success story that Stewart Milne Homes are creating with our extensive house building programme. We are able to help you plan your workload by allocating work on projects we already have scheduled over the next two years. Our projects cover a wide range of locations throughout Grampian and from Tayside to Inverness; we are looking for partners in all areas. Projects already planned for 2015/16 Development Anticipated Start Date No of Units Carron Den February 15 109 Cornhill May 15 116 Cloverleaf June 15 68 Countesswells August 15 3,000 Marcliffe August 15 189 Ness Castle August 15 89 Newmachar August 15 300 Abbotswell Road October 15 80 Huxterstone January 16 97 Portlethan M6 January 16 30 Portlethan L5 January 16 33 6 7

Testimonials We do the majority of roof tiling on their homes in the North East of Scotland on their private developments. They are obviously one of the larger house builders in Scotland and we like working for them because of the continuity of work, the volume of work and the fact that we are paid promptly and regularly. Thirty years on we still have no concerns working with them... We also like working with the people of Stewart Milne Homes. We ve built some long term relationships with senior management, site management and local management and everyone gets on well. Archie McPike, Marley Contract Services As a company we install flooring in all of their properties and we ve had an on-going relationship with them for at least 25 years. As they ve grown the business there s more and more demand. All of the members of their staff have been there for many years so we re familiar and friendly with them... We have excellent support from their management team if there are any issues and they are very honest and look at them. Other contractors and developers wouldn t want to know about certain problems and issues with their subcontractors, whereas Stewart Milne Homes takes it seriously and has a very good system for looking at any problems. David Jamieson, WB Jamieson What s in it for you We want you to find that working with Stewart Milne Homes is a profitable and enjoyable experience, our subcontractors are our partners and are an important part of our business. As a subcontract partner you will become part of the wider Stewart Milne Homes team, you will work alongside our own in-house labour force forming an integrated part of our site project team. We offer: Support for training and development and to help continuously improve quality and customer service. Great rates, agreed at the outset with you. Regular payment dates, we can supply these months in advance to aid your planning. Well planned and well run sites. Safe, clean facilities. Our sites have everything you need to help you work safely and comfortably. Communication, from the start of working with us you ll be able to contact our commercial team who will also welcome your feedback on how we can improve the ways we work with you. Advanced notification of projects so you can plan your workload. During our many years of trading with Stewart Milne Homes we have worked hard to continually improve the quality of both our product offerings and service. In doing so we have built up a genuine working relationship across the many departments in our company, from initial design through to installation and customer care. All our staff are fully aware of the value of Stewart Milne s business to Kelvin and we are always aware they have a choice in this very competitive market... Our business relationship with Stewart Milne Homes is extremely positive in every aspect and we would have no hesitation in recommending them to another contractor or supplier. Mr Hector Munro Kelvin KBB 8 9