In celebratin f Dctrs Day Mercy Medical Center is rlling ut the red carpet in recgnitin f the leading rle yu play in prviding excellent medical care. We invite yu t attend a private mvie shwing fr physicians, PAs, ARNPs and their families at the Galaxy 16 Theatre, 5340 Cuncil St. NE, Cedar Rapids. Saturday, March 24, 2018 at 10:00 a.m. (Drs pen at 9:30 a.m.) r R.S.V.P. t Jess Cppess at (319) 861-7684 r jjcppess@mercycare.rg by March 16, 2018.
Fr the life mments yu miss t make sure yur patients dn t miss ut n life OUR MESSAGE TO YOU, DOC, IS THANKS. Office, 5:43 p.m. Dc, can yu cme up t the 2nd flr right nw? Yu bet. On my way. Hme, 10:03 p.m. Hw did her dance recital g? She did a great jb Office, 8:00 p.m. The patient s scans are ready. I ll be right there. Hme, 6:35 p.m. Srry, I wn t be hme fr dinner. It s.k. We lve yu! Office, 7:18 p.m. Dc, call me when yu can please. Stepping away nw. Patient, 9:42 a.m. Thank yu. Yu saved his life. Enjy these activities arund Dctrs Day as a tken f ur thanks fr yur wrk. Saturday, March 24 Mvie Day Shwings f Sherlck Gnmes and A Wrinkle in Time RSVP by March 16 t Jess Cppess at (319) 861-7684 r jjcppess@mercycare.rg. Friday, March 30 Lunch n Us! Enjy ht lunch in the physician lunges (1st flr main lunge and 2nd flr surgical lunge). Menu will be Chicken and Vegetable Skewers, Wild Rice, and Fruit Salad Thursday, April 12 Mercy Hnrs Event Exclusive event in recgnitin f the nminees f Mercy s Annual Prvider Awards. Winners will be unveiled at this event.
2017 PROVIDER SURVEY ACTION PLAN WE HEARD YOU AND WE TOOK ACTION! In the summer f 2017, Mercy cnducted a Prvider Engagement Survey. Since that time, survey results were cmmunicated and this actin plan has been created. Have Questins? Please cntact Jessica Cppess at 319-861-7684 r jjcppess@mercycare.rg In the 2017 prvider survey YOU shared. Yu want the rganizatin t prvide excellent clinical care t patients. Yu wish t have additinal supprt t address Epic and IT issues in a timelier manner. Mercy heard yu and is respnding by: Cntinuing t create and publish Mercy s annual Quality Reprt s that prviders and cnsumers are aware f Mercy s quality achievements. Onging mnitring and imprvement f patient satisfactin and HCAHPS scres. Cntinuing t maintain an educatinal skills library with ver 50 tpics. Hiring educatrs fr specialty areas t include ICC, CSC, ED, Med Surg, and Birthplace. Fcusing n nbarding new staff and cnducting nging educatin fr existing staff. Requiring staff t cmplete annual curses, cmpetencies and web in-services. Prviding educatin at department meetings when new services are established. (i.e. pen heart) Cntinuing t supprt and ffer the Self-Care fr HealthCare prgram t all staff. Implementing prtcl driven pathways and plicy change such as Enhanced Recvery After Surgery (ERAS). Hardwiring bedside shift reprt with safety checks. Wrking n patient handffs between departments and transitins f care. Creating a Central Safety Cmmittee t ensure the safety f ur emplyees which has been prven t als impact patient care and clinical utcmes. Offering BCLS classes and ACLS classes fr staff and prviders. Creating a Substance Abuse Recvery Center fr thse patients being admitted fr drug and alchl abuse. Applying fr Magnet designatin. Grwing the grup f physician builders wh are creating tls and wrking peer-t-peer t imprve efficiency and wrk flw. Discussing access t the slicer/dicer clinical analytic tl with physicians wh have an interest in writing their wn reprts. Offering additinal Epic training t any prvider that wuld like ne-n-ne help with Epic prblem slving, wrkflws and custmizatin. Creating a new preperative template. Cntinuing wrk n an IT plan that wuld increase IT respnse time and better streamline the IT prcess fr prviders. Wrking t imprving the lgin prcesses and waiting n Epic t mve t a web platfrm. Facilitating the mve f cmputers int patient rms. 1
In the 2017 prvider survey YOU shared. Yu want better wrking relatinships with clinicians in the rganizatin inside and utside f yur practice area. Yu are interested in mre infrmatin n hw the rganizatin is preparing t meet the challenges f the next decade. Mercy heard yu and is respnding by: Relatinships are persnal and each individual is respnsible fr their wn gd wrking relatinships. Ways in which we have and will help facilitate relatinships include: Encuraging direct cmmunicatin between prviders. Cntinuing events such as the New Prvider Event and Mercy Hnrs. Facilitating peridic netwrking events. (i.e. Burnut Presentatin) Encuraging physicians t attend staff/department meetings. Crdinating MercyCare CME events and inviting the entire medical cmmunity t attend. Intrducing new prviders t key clinicians thrughut the rganizatin during rientatin. Facilitating meet and greets fr new prviders in the medical cmmunity with primary referral surces. Supprting the Medical Directr Cuncil which has a structure that prmtes cllabratin thrugh cnversatin abut tpics that impact a wide-range f specialties. ( i.e. develpment f sepsis pathway, develpment f detx unit) Encuraging participatin in the Physician Leadership Cmmittee meetings where tpics such as: strategy, new business pprtunities, Alliance effrts, quality updates, cntract develpment, rganizatinal develpments and educatin abut changes in healthcare are discussed. Encuraging physicians t lead specific prject wrk. (i.e. ERAS, Open Heart, Bariatric Surgery, Vestibular Clinic and piid utilizatin t name a few) Offering and encuraging prviders t attend Mercy Tuch retreats where they can persnally cnnect with staff frm varius departments. Encuraging prviders t cnnect with the service line leaders in their area t discuss future plans (i.e. space, equipment needs) Partnering with payers t deliver high-quality value-based care. (i.e. University f Iwa Health Alliance and Wellmark) Imprving csts thrugh a grup purchasing rganizatin and an aggregate purchasing grup. Implementing supply cst savings by evaluating hspital prducts and negtiating better pricing thrugh the aggregated purchasing grup. Perfrming service cntract reviews and negtiating price savings. Cntinuing t recruit physicians t ensure timely access fr Mercy patients. Rlling ut nline and mbile check-in system fr urgent care visits. 2
We als asked: Over the next 12 mnths, what are 3 key decisins in which yu d like t see mre physician invlvement? The 3 areas yu asked t be mre invlved in are belw and we ve included ways in which Mercy is addressing each issue. If there is anything in which yu feel yu d like t becme invlved in, please reach ut t Jessica Cppess r Leslie Schwarting. Staffing Increasing ur hiring territry and creating a brand fr staff recruiting. Analyzing market wage and salary infrmatin n an n-ging basis t retain and hire staff. Changing the way we advertise ur pen psitins and ding mre digital/scial media advertising. Increasing wrkfrce data analysis and frecasting t help predict future needs. Cntinuing ur New Graduate Apprentice prgram. Develping a recruitment campaign t specifically target Iwa graduates. Initiating sign-n bnuses and retentin bnuses. Cntinuing Tuitin Reimbursement and schlarship pprtunities. Epic Please see the Yu wish t have additinal supprt t address Epic and IT issues in a timelier manner sectin n page 1. Distributin f PEP reprts t prviders is being discussed at PLC level. Facility/Strategic Planning Imprving access fr Mercy patients and expansin f services where market needs are. Develping ambulatry campuses in Hiawatha and Prairie Creek. Maintaining access t hspital capital t fund future campus develpments/replacements. Anticipating needs t update and/r replace prtins f ur campus t accmmdate the changing needs f the cmmunity. Establishing a Physician Leadership Cuncil Strategic Steering Cmmittee. What are the tp three stressrs in yur wrkday? The tp three stressrs yu identified are belw and we ve included ways in which Mercy is addressing each issue. Dcumentatin Please see the Yu wish t have additinal supprt t address Epic and IT issues in a timelier manner sectin n page 1. Staffing Please see the staffing sectin abve under The 3 areas yu asked t be mre invlved in. Epic Please see the Yu wish t have additinal supprt t address Epic and IT issues in a timelier manner sectin n page 1. 3