MEDIA KIT INFORMATION Table of Contents I. History of Kenyon International Emergency Services II Expert Guide and Biographical Profiles: Robert A. Jensen Jerry Novosad Jerry Allen III. Kenyon Operations 1996-2013 IV. Media Clips V. Media Contacts
THE HISTORY OF KENYON INTERNATIONAL More than Century of Experience in Recovery Operations Kenyon is a privately-held international business with over a century of history. Kenyon began in 1906, when the London and South Western Railway boat train jumped its tracks and crashed in Salisbury, England. Brothers Herbert and Harold Kenyon of JH Kenyon Limited deployed from London to work with the Coroner and Chief Constable to prepare and repatriate the deceased, nearly all of whom were American. After embalming the deceased, Herbert escorted five aboard the Cunard Steamer RMS Carmania from Liverpool to New York Kenyon s first civilian disaster response occurred on November 7, 1929 when an Imperial Airways Junkers monoplane crashed in England. From that point on, Kenyons were called upon to respond to many aviation disasters including the booming airship business throughout Europe. Initial support was limited to providing traditional funeral services, funerals and repatriation. Kenyon gradually acquired the reputation for managing all mortuary operations including identification and return of personal belongings, and was often called upon at short notice to deploy to non-aviation incidents to provide the same services. To meet this growing demand, Kenyon created Kenyon Emergency Services in 1975, with a major incidents team headed by Sir Harold Kenyon s grandson, Christopher Kenyon.
In 1996, Kenyon Emergency Services was acquired by an American public company, Service Corporation International and renamed Kenyon International Emergency Services. Headquarters were relocated to Houston, TX, home of Service Corporation International. Since then, new offices and services were added to meet the growing demand from aviation, private business and governments. Available services expanded to include direct support to families: counseling, telephone inquiry centers and crisis communications. In 2007, Kenyon International Emergency Services was privately acquired, returning to its roots of focusing on its core business of caring for people, businesses and governments impacted by crisis. Today it remains the only firm of its type offering comprehensive resources and experience for every type of aviation disaster, natural disaster, war or terror.
Robert A. Jensen Chief Executive Officer Areas of Expertise: Aviation Disaster and Recovery Mass Disaster Management & Recovery Mass Fatality Incidents Crisis Management Airline Crisis Management & Recovery: Challenges with identifying human remains Challenges collecting, preparing and return of personal effects to families Information to families regarding the disposition of loved ones Repatriation of victims to their country and families The responsibility of airlines to provide family assistance to victims The effect of an air crash on the airline: - Impact on employees - Long-term impact on future business Biographical Profile: Robert Jensen has been with Kenyon International Emergency Services, Inc. since 1998 serving as CEO since May 2003. On 1 October 2007, he acquired Kenyon, at which time it became a private company. Robert Jensen leads an international corporation which provides disaster management services to air, maritime and rail interests, as well as local, state and national governments. He has directed response effort to numerous mass fatality incidents including terrorist bombings, mass murder criminal investigations, and transportation disasters. He has also coordinated the operations of incident management, call center, family assistance and anniversary / memorial services. He serves as an international advisor to both government officials and members of the private sector on disaster management issues and is a member of the American Academy of Forensic Sciences and International Association of Emergency Managers. He is the Chairman of the Board for the Virginia Institute of Forensic Science and Medicine, and authored the only guide of its kind - Mass Fatality and Casualty Incidents, a Field Guide.
Prior to joining Kenyon, Jensen was a commissioned officer in the U.S. military. He supervised on ground military mortuary operations in Haiti, Bosnia-Herzegovina, and Croatia. While in the military, Jensen was instrumental in developing the first and only joint publication on mortuary affairs, which includes protocols for responding to incidents involving contaminated deceased. Mr. Jensen was a deputy sheriff and was a NFPA certified firefighter. He earned a Bachelor of Science in Criminology and Law Enforcement from California State University, Fresno. Recent News Clippings: November 12, 2013 Following Typhoon Haiyan and the resulting devastation, Kenyon CEO Robert A. Jensen shares mass casualty experience with The New York Times Rick Gladstone: "As the Living Receive Aid, Bodies Remain Uncollected in the Philippines. September 25, 2013 USA Today Continued insight into the federal investigation of air carriers' adherence to the 1996 Family Assistance Act. USA Today's Nancy Trejos interviewed Kenyon's Robert Jensen for comment on the ongoing inquiry. September 25, 2013 Associated Press NewsBreak AP Transportation reporter Justin Pritchard interviews Robert A. Jensen as part of a full investigation into whether air carriers are adhering to the 1996 Family Assistance Act. September 16, 2013 Bangkok Post Robert Jensen discusses crisis management best practices following a Thai Airways (Flight TG679) runway accident. April 1, 2013 Modern Luxury Houston Modern Luxury's Dan Oko interviews Kenyon CEO Robert Jensen and gives a great overview of Kenyon International Emergency Services. February 19, 2013 Insurance Day Robert A. Jensen provides an analysis of some recent emergencies and the lessons learned from the response. He also considers the respective roles of the affected company, national agencies, insurance companies and specialist response companies like Kenyon and argues that there is no substitute for preparation and planning.
Jerry Novosad President Areas of Expertise: Aviation Incident Recovery Operations Mass Disaster Recovery Operations Biographical Profile: In July 2000, Jerry Novosad joined Kenyon as Director of Operations. His first responsibilities were to develop the Kenyon International Call Center and be a part of the Operations team. He assumed the position of Vice President, Operations in 2002. During his tenure he participated directly in Kenyon's many responses to mass fatalities which include aviation accidents, natural disasters and terrorist attacks. When asked what was the most important thing he has learned from the responses he said, "Kenyon has learned that if you do your best to take care of the survivors, and the families of those involved and treat the remains of the souls lost with the upmost dignity and respect, everything else will take care of itself." In 2011 Novosad became President assuming corporate management responsibilities. Prior to joining Kenyon, Novosad served in a number of staff and command positions with the US Army from company to Department of the Army. His responsibilities included: human resources, casualty operations and family assistance programs. He retired from his 27 year career with the US Army as a Colonel and became Director, Human Resources for Queue Systems in Columbia, South Carolina. In 2000, Novosad joined Kenyon as Director of Operations and assumed the position of Vice President, Operations in 2002. Novosad was instrumental in the creation of the Kenyon International Call Center, the production of emergency response plans and training. In addition, he has served as Senior Incident Director for numerous operations. He earned a Bachelor of Business and Administration from the University of Texas and a Masters of Science degree in Management at the Naval Postgraduate School in Monterey California. He also attended the Industrial College of the Armed Forces at the National Defense University.
Jeremy Allen Vice President, Commercial Services Areas of Expertise: Disaster management planning and training Biographical Profile: Jeremy Allen has been with Kenyon since 2004. His first operational deployment with the company was to Thailand following the Asian tsunami in December of the same year. Since then he has personally been involved in many Kenyon operations either in a leadership role with deployed teams providing Family Assistance or in a supporting role providing logistical and organizational expertise. In his time as head of Kenyon's business programs, Jeremy has encouraged a diverse range of crisis management services that can help private and public organizations to be better prepared for the unexpected and unwanted. From 2000 to 2004, Allen served as a senior staff member of the International Air Transport Association (IATA). He initially served as manager for the innovative Aviation Business Continuity Project and then later directed IATA s Crisis Management Services. During this time, he developed best-practice methods for contingency planning and emergency response. He supported key members in their contingency duties by preparing events and forums, producing publications and conducting training sessions. In addition, he led the IATA professional Emergency Response Planning Working Group, the most significant international organization of its kind. From 1979 to 2000, Allen served as a commissioned officer in the Royal Air Force where he had wide and varied experiences in crisis and contingency planning. He served as a logistics officer specializing in Air Transport Operations, Support Helicopter Operations and Contingency Planning. His tours of duty included station manager appointments at Dulles and Calgary airports and in the Falkland Islands. In addition, he led the contingency planning for emergency military-aid scenarios. He was deployed to the Middle East during the Gulf War and to the former Yugoslavia on a NATO peace implementation operation. He retired from the Royal Air Force as Wing Commander.
Kenyon Incident Operations 1996-2013 29 April 2013, National Air, United States Family Assistance Center established and repatriations facilitated following crash of cargo plane in Afghanistan. 19 January 2013, Anadarko, Texas Family Assistance and Reception Center established and emergency evacuation plan developed, following terrorist attacks at gas production facility in Amenas, Algeria. 17 January 2013, British Petroleum, United Kingdom Family Assistance Center established and repatriations facilitated following a terrorist attack on a gas production facility in Amenas, Algeria. 19 October, 2012, Jet2 Airlines, United Kingdom Call Center activation to assist passengers with reservations and luggage arrangements due to a delayed flight with smoke in the cabin. 21 September, 2012, Monarch Air, United Kingdom - Call Center activation to assist passengers with reservations and luggage arrangements after their plane taxied off the pavement. 2 June, 2012, Anadarko, Mozambique Complex repatriation of accident victim from Mozambique to New Orleans. 26 June, 2012, Neos Air, Italy Provision of Portuguese team member to assist with communications to the family following the death of an employee. 10 July, 2012, Christmas Island, off the coast of Australia Deployment of emergency response team to provide repatriation services for a boat accident involving refugees, on behalf of Australian government. 28 March 2012, ATI, Bahrain International Repatriation of deceased employee. 22 August, 2011, Resolute Bay, Canada - Kenyon deploys to First Air crash to assist with the accident response and the return of passenger personal belongings. 19 June, 2011, Strategic Airlines Call Center activation for outbound calls to passengers 24 February, 2011, Montgomery County, Pennsylvania Kenyon deploys portions of its Houston-based Portable Morgue to assist the Coroner's Office in Montgomery County, Pennsylvania, after a major water main breakage flooded several offices and damaged morgue equipment.
4 January, 2011, Christmas Island, off the coast of Australia Deployment of an emergency response team to provide mortuary and repatriation services after a boat crash involving Iranian refugees. 16 August, 2010 - Aires Aero Airline - Provided advice and counsel to the airline including Disaster Human Services, family assistance and personal effects processing. 21 July, 2010, Rhode Island Medical Examiners Office personal effects processing, Station Night Club Fire (February, 2003). 2 June, 2010, Albert Pike Flooding, State of Arkansas Advisory services 22 May, 2010, Air India Advisory and personal effects processing. 13 May, 2010, Afriqiyah Airlines Flight 771 - Disaster Human Services and personal effects processing. 12 January 2010 to 18 May, 2010, United Nations Port-au-Prince, Haiti (earthquake) Advisory Services, Disaster Response Services, Personal Effects, Identification, recovery, deployment of a mobile morgue. 24 September 2009, Airlink flight 8911, Durbin, South Africa Advisory Service and Crisis Communications. 11 August 2009, Airlines Papua New Guinea Flight CG 4684 Port Moresby, Papua New Guinea Advisory Service and logistics support. 6 May 2009, World Airways Flight 8535 Baltimore, Maryland - Advisory Service, Kenyon International Call Center, and mental health support using inbound call support. 20 April 2009, CanJet Flight 918 Montego Bay, Jamaica Advisory Service, Kenyon International Call Center, inbound call support 20 Aug 2008, Spanair Flight JK5022 Madrid, Spain- Advisory service, Disaster Recovery Service, Crisis Communications, assistance with Disaster Human Services and long term care of families affected. 22 July, 2008, CHS, Dover, Delaware Repatriation of an employee 30 May 2008, Grupo TACA Flight 390 Tegucigalpa, Honduras Advisory service and Kenyon International Call Center. 11 Mar 2008, Rio Tinto Mining Andes Mountains, Peru Helicopter crash Family assistance, mental health, technical mountain team recovery for human remains and, personal effects and flight voice recorder to support the formal crash investigation and flight simulation. 28 Jan 2008, Murphy Oil Co Pointe Noire, Congo Repatriation of an employee. 17 Jan 2008, British Airways Flight 38 Heathrow Airport, UK Identification and return of personal effects.
29 Nov 2007, Nationwide Aviation Johannesburg, SA Crisis Communications and media support. 17 Jul 2007, Aerorepublica Airlines Flight 7330 Columbia Kenyon International Call Center activation and support for Family Assistance. 15 Apr 2007, United Nations South Africa Memorial, Family Assistance, and Kenyon International Call Center Travel and Assistance for families of the victims of two plane crashes eight years previous. 7 Mar 2007, Garuda Indonesia Airlines Flight 200 Indonesia Repatriation of five Australian citizens. 1 Jan 2007 to 31 Dec 2007, British Government Afghanistan and Iraq Repatriation of 31 individual British war dead. 24 Oct 2006, United Nations Angola Search and recovery of human remains from two plane crashes eight years previous. 27 Aug 2006, Comair Kentucky, USA Disaster management, recovery and return of personal effects. 29 May 2006, CBS Bombing Iraq Repatriation and recovery and return of personal effects. 31 Jan 2006, Bus Accident Hurghada, Egypt Repatriation of victims. 1 Jan 2006, Bus Accident Iraq Response coordination, Family Assistance, Kenyon International Call Center, repatriation of victims and movement of injured personnel, travel and personal notification and disposition of personal effects. 20 Dec 2006, Chalks Airways Florida USA Activated by AIG, disposition of personal effects. 23 March, 2006, Royal Caribbean Cruise Line Celebrity, Arica, Chile Advisory services 25 Nov 2005 to 15 Jan 2007, Military Incidents Various locations Repatriation of military personnel. 2 Sept 2005, Hurricane Katrina New Orleans, Louisiana, USA Recovery of human remains, support in Family Information Center, deployment of mobile morgue. 14 Aug 2005, Helios Airways Flight 522 Athens, Greece/Nicosia, Cyprus Response Coordination, Family Assistance, Kenyon International Call Center, and Crisis Communications services. 16 Mar 2005, Loganair Air Ambulance Coast of Scotland Recovery and return of personal effects. 3 Jan 2005, Anadarko Repatriation of personnel.
26 Dec 2004, Asian Tsunami Phuket, Thailand Deployment of two mobile morgues, disaster victim identification support, repatriation center design, repatriation of multinational victims. 15 Dec 2004, Mausoleum Fire Pennsylvania, USA Recovery and return of personal effects. 1 Oct 2004, Lancashire County Council Morcambe Bay, UK Embalming, preparation and repatriation in a secure environment. 27 Sept 2004, Hurricane Jeanne Florida, USA Disaster relief support and temporary office deployment. 16 Sept 2004, Hurricane Ivan Gulf Coast, USA Humanitarian relief and disaster aid supplies. 15 Sept 2004, Hurricane Ivan Cayman Island, Grand Cayman Emergency Operations management, logistical and re-supply support, mental health counseling. 23 Mar 2004, Era Aviation Gulf of Mexico Disposition of personal effects. 16 Mar 2004, Aviation Accident Las Vegas, Nevada, USA Emergency Operations Center activation, Disaster Management Consultation, Family Assistance, shipping and repatriation, and memorialization. 7-8 Jan 2004, U.S. Airways Express Flight 5481 Charlotte, North Carolina USA Planned, coordinated and conducted one-year memorial, monument dedication and interment ceremony for unidentified remains, contracted for lodging, meals, transportation, security and child care. 20 Aug 2003, United Nations Baghdad, Iraq Morgue Operations, Family Assistance and disposition of personal effects. 19 July 2003, Zeist Company Nairobi, Kenya Recovery and morgue operations, identification, repatriation and disposition of human remains and personal effects, Family Assistance. 23 Mar 2003, Oxfordshire County Council Brize Norton Royal Air Force Base, UK Morgue operations, military ceremonial services, repatriation, and Family Assistance. 8 Jan 2003, U.S. Airways Express Flight 5481 North Carolina, USA Advisor, disposition of human remains and personal effects. 29 Oct 2002, AIG, AIA Office Fire Ho Chi Minh City, Vietnam Advisor, repatriation of human remains, Family Assistance and counseling. 12 Oct 2002, Australian Government, Terrorist Bombing Kuta, Bali Advisor and disposition of human remains. 16 July 2002, Shell UK Great Yarmouth, England helicopter crash Disposition of personal effects.
2 July 2002, DHL, Midair Collision with Russian Bashkirian Airlines Uberlingn, Germany Shipping and repatriation and disposition of personal effects. 2 May 2002, Office of Chief Medical Examiner New York, USA Morgue operations and care of human remains. 26 Nov 2001, Fire Department New York City New York, USA Family Assistance Center, Crisis Intervention Phone Center, grief management support, briefings to families and advisor/consultant to the FDNY. 8 Oct 2001, Scandinavian Airlines, Flight SK 686 Milan, Italy Incident management, search and recovery of personal effects, search and recovery of human remains, disposition of personal effects and disposition of human remains. 11 Sep 2001, Marsh & McLennan New York, USA Family Assistance Center, Call Center. 11 Sep 2001, American Express New York, USA Family Assistance. 11 Sep 2001, U.S. Government, United Flight 93 Pennsylvania, USA Morgue operations, liaison to the Somerset County Medical Examiner. 28 Feb 2001, Great NE Railroad Selby, UK Disposition of personal effects. 27 Feb 2001, Logan Air, UK Flight LC670A Edinburgh, Scotland Morgue operations, disposition of human remains, Family Assistance. 27 Jan 2001, Oklahoma State University Charter Flight Colorado, USA Morgue operations, disposition of personal effects and disposition of human remains. 26 Jan to 2 Feb 2001, Alaska Airlines Flight 261 California USA Planned, coordinated and conducted One Year Memorial and Interment Ceremony for unidentified remains, Family Assistance. 14 Jan 2001, United Nations Helicopter Flight Mongolia Morgue operations, identification of remains, liaison with local agencies and appropriate embassies, disposition of personal effects, Family Assistance. 27 Oct to 3 Nov 2000, EgyptAir Flight 990 Rhode Island, USA Planned, coordinated and conducted One Year Memorial and Interment Ceremony for unidentified remains, contracted for lodging, meals, transportation, security and child care. 23 Aug 2000, Gulf Air Flight 0072 Bahrain Incident management, morgue operations and identification assistance, liaison with foreign countries, disposition of personal effects and disposition of human remains. 1 Apr 2000, International Commission on Missing Persons, Balkan War Bosnia & Herzegovina Developed infrastructure and capabilities of the ICMP and local authorities to recover and identify those lost during the Balkan wars, assisted in developing the policies and procedures for search and recovery of remains, protocols
and documentation for identification of remains, training of indigenous personnel and the construction of morgue, laboratory and storage facilities. 31 Jan 2000, Alaska Airlines Flight 261 California, USA Incident management, liaison with the County Medical Examiner and the US Disaster Mortuary Operation Response Team, disposition of personal effects and disposition of human remains. 30 Jan 2000, Kenya Airways Flight 431 Ivory Coast Morgue operations, identification of remains and Family Assistance/mental health support. 19 Jan 2000, Freighter sinking UK Identification and disposition of human remains. 28 Nov 1999, Federal Bureau of Investigation Texas, USA Morgue operations and identification of remains. 12 Nov 1999, United Nations Charter Kosovo Morgue operations, disposition of human remains and Family Assistance. 31 Oct 1999, EgyptAir Flt 990 Massachusetts, USA Family Assistance, morgue liaison, disposition of personal effects and disposition of human remains. 5 Oct 1999, London Metropolitan Police London, England Train crash Recovery equipment 27 Sep 1999, T. Cook Travel Bus South Africa Morgue operations, disposition of personal effects and disposition of human remains. 15 Sep 1999, Britannia Flight 226a Spain Disposition of personal effects. 02 Sep 1998, Swissair Flight 111 Nova Scotia Disposition of personal effects and disposition of human remains. 3 Jun 1998, NTSB (TWA Flight 800) New York, USA Disposition of personal effects. 20 Apr 1998, Air France Flight 422 Colombia Disposition of personal effects. 19 Dec 1997, Silk Air Flight 185 Indonesia Morgue operations and Family Assistance. 06 Aug 1997, Korean Flight 801 Guam Disposition of personal effects. 09 Jan 1997, Comair Flight 3272 Michigan, USA Disposition of personal effects. 17 Jul 1996, TWA Flight 800 New York, USA Disposition of personal effects.
Media Clips December 3, 2013 Via New Era Newspaper in Namibia, details of LAM Flight TM470 December 1, 2013 AirTransportWorld report: Recovery teams arrive in Namibia bound for LAM crash site. November 12, 2013 Following Typhoon Haiyan and the resulting devastation, Kenyon CEO Robert A. Jensen shares mass casualty experience with The New York Times Rick Gladstone: "As the Living Receive Aid, Bodies Remain Uncollected in the Philippines. September 25, 2013 USA Today Continued insight into the federal investigation of air carriers' adherence to the 1996 Family Assistance Act. USA Today's Nancy Trejos interviewed Kenyon's Robert Jensen for comment on the ongoing inquiry. September 25, 2013 Associated Press NewsBreak AP Transportation reporter Justin Pritchard interviews Robert A. Jensen as part of a full investigation into whether air carriers are adhering to the 1996 Family Assistance Act. September 16, 2013 Bangkok Post Robert Jensen discusses crisis management best practices following a Thai Airways (Flight TG679) runway accident. April 1, 2013 Modern Luxury Houston Modern Luxury's Dan Oko interviews Kenyon CEO Robert Jensen and gives a great overview of Kenyon International Emergency Services. February 19, 2013 Insurance Day Robert A. Jensen provides an analysis of some recent emergencies and the lessons learned from the response. He also considers the respective roles of the affected company, national agencies, insurance companies and specialist response companies like Kenyon and argues that there is no substitute for preparation and planning. December 2012 IATA's Airlines International Special Report: "Read the Small Print" Robert Jensen and Sean Gates discuss the need for better understanding of the financial implications of a crisis and the importance of practicing the financial management piece of crisis management in advance of an incident.
Media Contact Information Brandon Jones Vice President, Business Development and Strategy Kenyon International Emergency Services 1 The Western Centre, Western Road Bracknell, Berkshire RG12 1RW, United Kingdom +44 (0) 1344 316 650 (Office) Abi Beaty Marketing and PR Manager Corporate Office Kenyon International Emergency Services 15180 Grand Point Drive Houston, Texas, USA 1+ (281) 872-6074 (Office)