Attachment 2 PERFORMANCE WORK STATEMENT (PWS) FOR AIR FORCE RECRUITING SERVICE (AFRS) RECRUITER SALES TRAINING 1.0 DESCRIPTION OF SERVICES GENERAL INFORMATION. 1.1 BACKGROUND. To sustain the effectiveness of the Air Forces recruiting efforts, Air Force Recruiting Service (AFRS) requires a sales training system that can be used to train recruiting leaders and recruiters in each career position. This effort will focus on sustaining an integrated recruiting sales training system for all production recruiters, trainers, and supervisors responsible for securing Enlisted Accessions (EA), Line Officer (LO) Accessions as well as Health Professions (HP) candidates. 1.2 OBJECTIVE. We also require an assessment tool that helps identify the strengths of recruiters and recruiting leaders with guidance on how to screen, select and coach them to success, along with training on how to translate the assessment. In order to control training costs, we will also need the ability to own, edit and reproduce all related materials, as needed, without requiring permission of the contractor or concern for violating copyright laws. This includes permission to incorporate the teaching of the sales model into the curriculum at the Air Force Recruiter School. This effort should ultimately allow the Air Force Recruiting Service to meet and maintain end-strength, with a concentration on becoming more effective recruiters. The following are requirements needed to implement and maintain a successful sales system throughout the AFRS: 1.2.1 Developing a comprehensive sales training and support system tailored to meet Air Force Active Duty needs in areas of recruiting to include but not limited to: recruiting leaders, initial foundation sales training, follow-on sales training, Health Profession sales, follow-on advanced Health Professions sales and leadership and management sales coaching course (flight chiefs/trainers). 1.2.2 Reinforcing and enhancing initial sales training with continuation follow-on sales training from the Air Force Recruiting initial foundation sales training. 1.2.3 Develop, implement and execute a comprehensive advanced Health Professions recruiter sales training course. 1.2.4 Develop, implement and execute a comprehensive advanced Health Professions follow-on recruiter course tailored to reinforce and enhance advanced sales to health professional recruiters. 1.2.5 Develop, implement and execute a leadership and management coaching skills and certification course designed to enhance sales skills by guiding, mentoring, diagnosing, and evaluating sales calls tailored to meet AFRS needs in the areas of recruiting and marketing. 1.2.6 Develop, implement and execute a comprehensive sales leadership and management system tailored evaluate precision recruiting Tools Techniques Practices (TTP), leveraging existing & new resources. Requires a performance/results feedback loop report. 1.2.7 Develop, implement and execute follow-on continuation training course tailored to reinforce and enhance train-the-trainer coaching skills.
1.2.8 Provide deliverables to develop and implement training performance in support of AFRS Recruiter Sales Training. 1.2.9 Provide trainer support days to aid in mission critical requirements not to exceed five business days. 1.2.10 Develop, implement and execute an assessment tool that helps identify the strengths of recruiters, which provides training on how to interpret the assessment as well as guidance on how to screen, select, and coach individuals to success. 1.2.11 Develop, implement, and execute additional training enhancements as requested by the Contracting Officer Representative (COR) and coordinated through the Contracting Officer (CO). The COR will liaise with the prime contractor, your staff, other contractors, and customers related to this contract. Additionally, the COR will perform inspection and acceptance for the Government assuring performance/delivery is in accordance with contract/order requirements, terms, and conditions. Furthermore, the COR will ensure the Government meets contractual requirements to the contractor, inform the Contracting office, in writing, of any changes to the scope of work outlined in the contract. Finally, the COR will work with the Contracting Office to resolve issues, to include follow-up that corrective measures were taken. 1.2.12 Provide all recruiters specific training materials requested by AFRS to the government that can be edited and reproduced, as needed for internal AFRS recruiting requirements, without requiring permission of the contractor or concern for violating copyright laws. 1.2.13 Provide on-site or virtual training or evaluation in specialized environments such as advanced management classes, annual training conferences, workshops, and advanced health professions classes; to include certifications requested by AFRS. 1.2.14 Conduct research via surveys or other methods to validate program effectiveness 1.2.15 Report on effectiveness of all stated tasks via Summary Reports as deemed applicable by COR 1.2.16 Provide COR with After Action Reports for all stated specific tasks involving training interaction with AFRS personnel within 5 business day. 1.3 WORK REQUIREMENTS AND DELIVERABLES 1.3.1 Deliverables. The contractor shall provide the following: 1.3.2 Provide electronic copy materials in support of the training programs as requested by COR. 1.3.3 AFRS facilitator certification workshop for existing curriculum conducted at the Recruiting Service School House, 1015 Femoyer Dr. Ste S053, Lackland, TX and HQ AFRS, 550 D. Street West Ste 1, Randolph, TX.
1.3.4 Logistics; contractor will provide a minimum of one trainer/certifier per certification workshop scheduled. A total of fifty (50) certification workshops will be conducted at HQ AFRS 550 D Street, Bldg 491, Randolph, TX for up to 350 participants (see Para 2.0). The ten (10) Initial certification workshops will be conducted at the Air Force Recruiting School, 1015 Femoyer Dr. Ste S053, Lackland, TX for up to 12 participants (see Para 2.0). 1.4 FACILITATOR CERTIFICATION/TRAINING REQUIREMENT: 1.4.1 The contractor shall be required to develop and execute a comprehensive strategic AFRS sales training and support system. The comprehensive training and support system will include, but not be limited to, senior leader overview, initial sales training designed to approach and recruit non-prior, priorservice, line officer and Health Profession applicants for enlistment or appointment into the United States Air Force. The contractor shall also develop a training system for coaching skills, follow-on coaching, sales leadership and management, health professions sales, and advanced health professions sales. 1.4.2 Initial Recruiter Sales Instructor Certification. During this certification workshop Air Force trainers build the knowledge and skills they need to successfully lead seminars (described below). Trainers review the selling skills, walk through the Facilitator Guide and practice running parts of the program. The objective of this course is to ensure trainers are able to deliver the initial recruiter sales content in a consistent manner and ensure participants in the course learn the skills and can apply them successfully on the job. The certification addresses: Completion of initial mastery test to ensure understanding of basic skills Review of initial skills Detailed walk through of the Facilitator Guide and participant materials to ensure understanding of how to conduct all activities Practice delivering a variety of program activities such as teaching connection exercises that help recruiters develop open and closing statements to deliver to customers during a sale, followed by detailed feedback from the contractor s Master Trainer related to content and delivery of the activities Demonstrate competency to facilitate the customized AFRS course components and activities Contractor shall provide two workshops for up to three participants each workshop for headquarters, group trainers and school house instructors at the Air Force Recruiting School, Lackland, TX. The COR will request/schedule/cancel certification workshops via E-Mail a minimum of 30 business days prior to the desired training dates. 1.4.3 Initial Follow-on Sales Certification. During this certification session Air Force trainers build the knowledge and skills they need to successfully lead sales initial application seminars (described below). Trainers review the program skills, walk through the Facilitator Guide and practice running parts of the program. The objective of this course is to ensure trainers are able to deliver the initial application content in a consistent manner and ensure participants in the course learn the skills and can apply them successfully on the job. The certification addresses: Review of initial selling skills and concepts Detailed walk through of the Facilitator Guide and participant materials to ensure understanding of how to conduct all activities Practice delivering a variety of program activities such as teaching exercises that help recruiter
probe to uncover circumstances of the needs expressed by a customer, followed by detailed feedback from contractor s Master Trainer related to content and delivery of the activities Demonstrate competency to facilitate the customized AFRS course components and activities Contractor shall provide two workshops for up to six participants each workshop for headquarters, group trainers and school house instructors at HQ AFRS, Randolph, TX. The COR will request/schedule/cancel certification workshops via E-Mail a minimum of 30 business days prior to the desired training dates. 1.4.4 Advanced Sales HP Certification. During this certification session Air Force trainers build the knowledge and skills they need to successfully conduct the HP programs, including: Health Professions Selling Skills, Preparing Health Professions Compelling Presentations, Health Professions Prospecting skills and working with influencers (program workshops described below). Trainees review the skills and concepts from each program, walk through the Facilitator Guides and have up to four opportunities to practice conducting parts of each program. The objective of this course is to ensure trainees are able to deliver the full HP curriculum in a consistent manner and ensure participants learn the HP course skills and can apply them successfully on the job. The certification addresses: Completion of HP Selling Skills mastery test to ensure understanding of basic skills Review of HP Selling skills Detailed walk through of HP Selling Skills Advanced Facilitator Guide and participant materials to ensure understanding of how to conduct all activities Practice delivering HP Selling Skills Advanced program activities such as teaching activities that prepare recruiters to responds to candidate questions with detailed explanations of Air Force Health professions features and benefits, followed by detailed feedback from the contractor s Trainer related to content and delivery of the activities Review of HP Compelling Presentations Concepts Walk through of HP Compelling Presentations Facilitator Guide Practice delivering HP Compelling Presentations program activities by demonstrating to recruiters how to deliver a health professions presentation, followed by detailed feedback from the contractor s Trainer related to content and delivery of the activities Review of HP Prospecting Skills program Practice delivering HP Selling Prospecting Skills program activities such as teaching activities that teach recruiters to prepare for prospecting by identifying qualified prospects and targeting issues prospects might be facing, followed by detailed feedback from the contractor s Trainer related to content and delivery of the activities Review of skills and concepts from working with influencers program Review of working with influencers program Walk through of working with influencers facilitator guide Practice delivering working with influencers program activities such as teaching activities that teach recruiters how to identify, develop relationships with and gain qualified prospects from influencers, followed by detailed feedback from the contractor s Trainer related to content and delivery of the activities Review of Curriculum Implementation plan Demonstrate competency and apply all customized AFRS course components and information when in the certification and facilitating the course
Contractor shall provide one workshop for up to four participants for headquarters and/or group trainers at HQ AFRS, Randolph, TX. The COR will request/schedule/cancel certification workshops via E-Mail a minimum of 30 business days prior to the desired training dates. 1.4.5 Advanced Sales HP Follow-On Certification. This workshop is included as part of the Advanced Sales HP Certification in item 1.4.4 above. Contractor shall provide one workshop for up to four participants for headquarters and/or group trainers at HQ AFRS, Randolph, TX. This workshop is included as part of the Advanced Sales HP Certification in item 1.4.4 above. The COR will request/schedule/cancel certification workshops via E-Mail a minimum of 30 business days prior to the desired training dates. 1.4.6 Coaching Skills Certification. During this certification session Air Force trainers build the knowledge and skills they need to successfully lead supervisors through sales coaching sessions (described below). Trainers review the sales coaching skills and concepts, walk through the Facilitator Guide and practice running parts of the program. The objective of this course is to ensure trainers are able to deliver the sales coaching content in a consistent manner and ensure that supervisor who take this program can apply the course skills successfully as they coach their recruiters. The certification addresses: Review of sales coaching skills and concepts Detailed walk through of the Facilitator Guide to ensure understanding of how to conduct all activities Practice delivering a variety of program activities such as teaching activities that prepare supervisors to deliver conversations to recruiters that focus on guiding changes in their sales behavior to improve results, followed by detailed feedback from contractor s Master Trainer related to content and delivery of the activities Demonstrate competency when applying and facilitating the customized AFRS course components Contractor will provide two workshops for up to six participants each workshop for headquarters and/or group trainers at HQ AFRS, Randolph, TX. AFRS/RSOT will request/schedule/cancel certification workshops via E-Mail a minimum of 30 business days prior to the desired training dates. 1.4.7 Coaching Skills Follow-on Certification. During this certification session Air Force trainers build the knowledge and skills they need to successfully lead supervisors through sales coaching applications sessions (described below). Trainers review the sales coaching applications skills and concepts, walk through the Facilitator Guide and practice running parts of the program. The objective of this course is to ensure trainers are able to deliver the sales coaching applications content in a consistent manner and ensure that supervisors who take this program can apply the course skills successfully as they coach their recruiters. The certification addresses: Review of sales coaching applications skills and concepts Detailed facilitator guide walk through to ensure understanding of how to conduct all activities Practice delivering a variety of program activities such as teaching activities that prepare supervisors to effectively evaluate recruiters sales calls performance, followed by detailed feedback from contractor s Master Trainer related to content and delivery of the activities Demonstrate competency when applying and facilitating the customized AFRS course components
1.4.8 Contractor shall provide two workshops for up to six participants each workshop for headquarters and/or group trainers at HQ AFRS, Randolph, TX. The COR will request/schedule/cancel certification workshops via E-Mail a minimum of 30 business days prior to the desired training dates. 1.4.9 Recruiting Leaders Certification. During this certification session Air Force leaders build the knowledge, understanding, and skills they need to successfully lead their units through sales process. Leaders review skills and concepts, walk through the Facilitator Guide and practice running parts of the program. The objective of this course is to ensure leaders are able to deliver the sales content in a consistent manner and ensure that supervisors who take this program can apply the course skills successfully as they coach their recruiters. The certification addresses: Review of sales training and coaching skills and concepts Detailed walk through of the Facilitator Guide to ensure understanding of how to conduct all activities Practice delivering a variety of program activities such as teaching activities that prepare supervisors to deliver conversations to recruiters that focus on guiding changes in their sales behavior to improve results, followed by detailed feedback from contractor s Master Trainer related to content and delivery of the activities Demonstrate competency when applying and facilitating the customized AFRS course components Contractor shall provide two workshops for up to 10 participants each workshop for headquarters, group, and squadron leaders at HQ AFRS, Randolph, TX. The COR will request/schedule/cancel certification workshops via E-Mail a minimum of 30 business days prior to the desired training dates. 1.5 MATERIALS REQUIREMENT: 1.5.1 All material, including notes gathered and/or developed in the performance of the tasks listed in the contract shall be returned to and become the property of the government and shall not be used or distributed by the contractor without specific written permission from the of Air Force Recruiting Service. The original copies of the final documents and all intellectual property shall become the property of Air Force Recruiting Service. All materials, except wall charts, will be provided in electronic format. Wall charts for any and all courses will be hard copy and will be provided by contractor. 1.5.2 Provide all basic selling skills facilitator materials for multi-level sales training system (charts, video, leader s guide, and customized role plays). 1.5.3 Provide all Initial selling skills participant materials for multi-level sales training system. 1.5.4 Provide all sales coaching facilitator materials for multi-level sales training system (charts, video, leader s guide, and customized role plays). 1.5.5 Provide all sales coaching participant materials for multi-level sales training system. 1.5.6 Provide all basic selling skills follow-on sales training materials for multi-level sales training applications system (charts, video, leader s guide, and customized role plays). 1.5.7 Provide all Initial selling skills follow-on training participant materials mullet-level sales training applications system.
1.5.8 Provide all sales coaching application facilitator materials for multi-level sales training applications system (charts, video, leader s guide, and customized role plays). 1.5.9 Provide all sales coaching follow-on participant materials for multi-level sales training applications system. 1.5.10 Provide all sales performance kits materials as a training reinforcement tool for supervisors. 1.5.11 Provide all advanced selling skills facilitator materials for Selling Skills Advanced for HP Recruiters (charts, video, leader s guide, and customized role plays). 1.5.12 Provide all advanced selling skills participant materials for Selling Skills Advanced for HP Recruiters. 1.5.13 Provide all advanced selling skills follow-on training and refresher facilitator materials for Selling Skills Advanced for HP Recruiters (charts, video, leader s guide, and customized role plays). 1.5.14 Provide all advanced selling skills follow-on and refresher participant materials for Selling Skills Advanced for HP Recruiters. 1.5.15 Provide all adult learning techniques web based module. 1.6 SHIPPING REQUIREMENT: 1.6.1 Material shall be provided via digital content. In cases where materials would need to be delivered in hard copy form, the physical shipping address for material delivery requirements is HQ AFRS/RSOT, Attn: MSgt Ryan Ulrich, 550 D. Street West, Suite 1, Randolph, TX 78150. 1.7 SUPPORT 1.7.1 Provide facilitators/trainers needed to ensure headquarter, group trainers and school house instructors are instructed/trained to the facilitator level. Performance threshold shall be that students must score >90 on mastery test and demonstrate training technique and content during the certification process. 1.7.2 Provide customized information on the linkages of each program to AFRS s overall strategy, competitive position, and existing systems and processes. The skills and concepts taught in the training should reflect realistic recruiting and coaching situations and challenges. 1.7.3 Provide customized training programs in the following programs: - Recruiting Leaders (i.e., officers at all levels within the AFRS) - Initial selling skills (new enlisted accession recruiters) - Advanced Selling skills (health profession recruiters) - Follow-on or refresher training (EA, HP, Flight Chiefs) - Sales coaching (recruiting supervisors) - Sales coaching follow-on training (recruiting supervisors)
Note: Throughout the training materials, the contractor shall provide the Air Force specific selling role plays for basic, advanced, applications, and coaching skills. The contractor will use specific examples to the AFRS recruiting environment for enlisted accessions, health profession recruiters, and flight chiefs. 1.7.4 Provide customized role-play scenarios to reflect realistic AFRS recruiting and coaching situations in the various recruitment position areas. 1.7.5 Provide customized selling skills to link to the Mission Ready Recruiter Course being used at the Air Force Recruiting School House at Lackland, TX. Incorporate selling skills to position recruiters for success using lead generation, pre-call planning, making and conducting appointments using performance measured interactions for enlisted, line officer accessions and health profession recruiters. It s recommended that contactor obtain information via teleconference with COR and School House staff. 1.7.6 Develop customized information on the linkages of each program to previous training and current recruiting strategy and key business outcomes. Measurement tools for evaluation and the process for reporting and tracking will also be included. 1.7.7 Discuss through conference calls or face to face team meetings additional ways to integrate training with current AFRS strategies and goals. 1.7.8 The designated contractor representative for this effort, or persons employed by or in any way responsible to the contractor shall make themselves available for technical issue discussion, evaluation, and solution. Technical issues are perceived to be any operational or structural difficulty encountered in understanding procedures and programs developed as a component of this effort. This availability is limited to meetings and telephone conferences directly responding to specific issues of concern that involve analysis performed by the contractor. 1.7.9 All documents produced will be closely scrutinized to ensure internal consistency. Any deviations or updates will be explicitly identified and explained in the text. 1.7.10 The contractor shall designate one individual and one alternate employee, by name and title, which will be the central point of contact for all taskings accomplished under the auspices of this work effort. 1.7.11 The contractor shall, without additional expense to AFRS, be responsible for obtaining any necessary access, licenses and permits and for complying with any Federal, State and local laws, codes and regulations applicable to the performance of this work to include the safeguard of lead information and data processing. 1.8 TRAVEL REQUIREMENT: 1.8.1 Contractor personnel shall be required to travel in support of this requirement. The contractor shall coordinate and submit a request for travel to the COR at least 30 business days in advance of the travel date with an estimate of total cost(s) and receive approval prior to travel. The government will approve travel with an estimate in advance and will reimburse IAW Federal Acquisition Regulation Part 31-205.46. The contractor must provide receipts for reimbursement cost incurred. The contractor shall
submit an invoice to the government upon the completion of travel in support of this effort within 10 working days. 2.0 SERVICE SUMMARY Performance Objectives PWS Paragraph Performance Threshold 1. The contactor shall provide facilitator certification/training in accordance with objectives outlined in this PWS. 1.4 1.4.9 & 1.7.1 The performance threshold only applies to the course completion Mastery test demonstrate training technique and content during the certification process. Students must score >90 on mastery test and demonstrate training technique and content during documented certification. 2. The contractor shall provide support in accordance with objectives outline in this PWS. 1.2 1.2.16, 1.3 1.3.4, To be accomplished during each working fiscal year and delivery schedules will be determined within 30 days of contract award. ESTIMATED REQUIREMENTS FOR FY16-20 Initial Selling Skills Certification 10 classes/30 participants Initial Selling Skills Application Certification 10 classes/60 participants Advanced Sales (HP) Certification 5 classes/20 participants Advanced Sales (HP) Application Certification 5 classes/20 participants Coaching Skills Certification 10 classes/60 participants Coaching Skills Application Certification 10 classes/60 participants 10 classes/100 Recruiting Leaders Certification participants Recruiting Leaders Participant Materials 100 Initial Selling Skills Facilitator Materials 30 Initial Selling Skills Participant Materials 2250 Coaching Facilitator Materials 60 Coaching Participant Materials 500 Initial Selling Skills Apps Facilitator Materials 50
Initial Selling Skills Apps Participant Materials 2250 Coaching Skills Application Facilitator Materials 60 Coaching Skills Application Participant Materials 500 Sales Kits 200 HP Advanced Selling Skills Facilitator Materials 20 HP Advanced Selling Skills Participant Materials 180 HP Advanced Selling Skills Application Facilitator Materials 20 HP Advanced Selling Skills Application Participant Materials 180 Adult Learning Techniques Web Based Module 100 3.0 PERFORMANCE REQUIREMENTS 3.1 Place of Performance. The primary facilitation/training locations will be at HQ AFRS, 550 D Street, Suite 1, Randolph, TX 78150; the 360 Recruiting Group HQ, 2320 Carswell Ave, Ste 17, Lackland, TX 78236; AFRS Recruiting School, 1015 Femoyer Drive, Suite S053, Lackland, TX 78236. Government will furnish classroom space suitable to workshop size. Government will also provide facilitator kits, wall charts and audio visual equipment (computer & monitor), note pads, pens, flip charts and all other miscellaneous administrative requirements. 3.2 Duty Hours. Normal duty hours are 0800-1700, Monday through Friday, except for the Federal Holidays listed below: New Year s Day Martin Luther King s Birthday President s Day Memorial Day Independence Day Labor Day Columbus Day Veteran s Day Thanksgiving Day Christmas Day 1 January 3rd Monday in January 3rd Monday in February Last Monday in May 4 July 1st Monday in September 2nd Monday in October 11 November 4th Thursday in November 25 th of December NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Family days declared by the AETC Commander are considered duty days and are not included in the definition of a holiday. 4.0 SECURITY. 4.1.1 Obtaining and Retrieving Identification Media. As prescribed by the AFFARS 5352.242-9000, Contractor Access to Air Force Installations, the contractor shall comply with the following requirement: a. The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract.
b. The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of contractor employees needing access to the base. The letter will also specify the contractor individual(s) authorized to sign requests for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or security forces for processing. When reporting to the registration office, contractor employees shall provide a valid driver s license, current vehicle registration, and valid insurance certificate, to obtain a vehicle pass. c. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site. d. Upon completion or termination of the contractor or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to contractor employees are returned to the issuing office. e. Failure to comply with these requirements may result in withholding of final payment. 4.1.2 Pass and Identification Items. The service shall ensure the following pass and identification items required for contract performance are obtained for employees and non-government owned vehicles. a. AETC Form 58, Civilian Identification Card (AETCI 36-3001). b. AF Form 75, Visitor/Vehicle Pass (AFI 31-204). c. DoD Common Access Card (CAC) (AFI 36 3026) 4.1.3 Suitability Investigations. Contractor personnel shall successfully complete, as a minimum, a National Agency Check with Inquiries (NACI), before operating government furnished workstations that have access to Air Force e-mail systems. Also, a. Every contractor employed over 30 days, will need an I-9 form (as per HSP 12). b. Contractor personnel who require routine access to the installation in excess of six month will require a NACI. These investigations shall be submitted by the government at no additional cost the contractor. The contractor shall comply with the DoD 5200.2-R, and AFI 31-501, Personnel Security Program Management, AFI 33-204, Information Assurance (IA) Awareness Program, and AFI 33-302, Computer Security, requirements. 4.1.4 Unescorted Entry To Restricted Areas. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with AFI 31-101, Volume 1, The Air Force Installation Security Program, DoD 5200.2-R, AFI 31-501, Personnel Security Program Management, as applicable. Contractor personnel shall be subject of a favorably completed NACI investigation to qualify for unescorted entry to a restricted area. In addition, the Air Force shall submit NACI investigations for contractor employees at no additional cost to the contractor. 4.1.5 Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee s name, social security number, and date of investigation, if service work involves unescorted entry to Air Force restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the contracting officer prior to the contract start date. Updated listings shall be provided when an employee s status or information changes.
4.1.6 Freedom of Information Act Program (FOIA). The service provider shall comply with DoD Regulation 5400.7-R/Air Force Supplement, DoD Freedom of Information Act Program requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding For Official Use Only (FOUO) material. The service provider shall comply with AFI 33-332, Air Force Privacy Act Program, when colleting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8103. The service provider shall remove or destroy official records only in accordance with AFI 33-364, Records Disposition Procedures and Responsibilities and AFMAN 22-363, Management of Records. 4.1.7 Reporting Requirements. The contractor shall comply with AFI 71-101, Volume 1, Criminal Investigations, and Volume 2, Protective Service Matters, requirements. Contractor personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter. 4.1.8 Personnel Security. Contractor personnel requiring unescorted entry to controlled or restricted areas designated by the installation commander shall comply with base access requirements. These requirements are contained in AFI 31-101 for installation access and AFI 31-01 for suitability determinations. 4.1.9 Additional Security Requirements. In accordance with DoD 5200.1-R and AFI 31-401, the contractor shall comply with AFI 33-200, Computer Security: AFI 33-203, Emission Security (EMSEC) Program; AFI 33-204, Information Protection Security Awareness, Training and Education (SATE) Program; applicable AFKAGs, AFIs, and AFSSIs for Communication Security (COMSEC); and AFI 10-107, Operations Security (OPSEC) Instructions. The contractor will comply with DoD Standard 2- level 1 AT Awareness training and associated tasking IAW AFI 10-245, Antiterrorism Program standards. 4.1.10 Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/instructions for FPCON procedures, Random Antiterrorism Measures (RAMs) and local search/identification requirements. The contractor shall safeguard all government property including controlled forms provided for contractor used. At the close of each work period, government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured. 4.1.11 Entry Procedures to Controlled/Restricted Areas. The contractor shall comply and implement local base procedures for entry to Air Force controlled and restricted areas. 4.1.12 Key Control. Not applicable 4.1.13 Lost Keys. Not applicable 4.1.14 Government Authorization. Not applicable 4.1.15 Lock Combinations. Not applicable 4.1.16 Traffic Laws. The Contractor and their employees shall comply with base traffic regulations.
4.1.17 Healthcare. Healthcare provided at the local military treatment facility on an emergency reimbursable basis only. 4.1.18 Records Management. The Contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW the AF Records Management procedures in Air Force Instruction (AFI) 33-322, Air Force Manual (AFMAN) 33-363 and Air Force Instruction (AFI) 33-364 (or their subsequent replacements). 5.0 CONTRACTOR MANPOWER REPORTING 5.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. 5.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk. 5.3 *Reporting Period: Contractors are required to input data by 31 October of each year. 5.4 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. 5.5 User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil. 6.0 CONTRACTOR CODE OF BUSINESS ETHICS AND CONDUCT 6.1 Contractors will comply with AETCI 36-2909, Recruiting, Education, and Training Standards of Conduct, and will take immediate action to resolve violations of the prohibition on unprofessional relationships. Specifically, contractors should understand the following: Unprofessional relationships include relationships involving faculty, staff, trainees, cadets, students, recruiters, recruits, applicants, and first-term Airmen who participate in the Recruiter Assistance Program (RAPpers). Whether pursued on or off duty relationships are unprofessional when they detract from the authority of superiors or result in (or reasonably create the appearance of) favoritisms, misuse of office or position, or the abandonment of organizational goals for personal interests. Unprofessional relationships include relationships between officers; between enlisted members; between recruiters and recruits, applicants, or RAPpers; between RAPpers and recruits or applicants; and between military personnel and civilian employees or contractor personnel.