Mid-Year Conference and Lobby Day

Mid-Year Conference and Lobby Day March 6-7, 2018 Capitol Plaza Hotel LEARN PARTICIPATE INFORM Photo courtesy of Inspire Photograph, Paula Fairchild

Letter from the President Dear MHCA Members: Your Missouri Health Care Association team and I invite you to attend our annual Mid-Year Conference at the Capitol Plaza Hotel in Jefferson City, March 6 and 7, 2018. This year, MHCA is featuring 10 hours of continuing education, a general membership meeting including a visit by Gov. Mark Parkinson, President and CEO of AHCA, and MHCA Lobby Day! MHCA Lobby Day will include a session that will update you on current Missouri laws and changes plus how you can get involved with your local legislators. We encourage you to take advantage of this great opportunity to share with elected officials and others, the important issues facing the long term care industry. What a powerful message (we) long term care providers send when we stand united as one. MHCA strives to provide the best collective efforts directed towards delivering service excellence and high quality in the health care profession. Please join us as we continue to ensure Missouri s seniors are receiving the proper care and attention they so much deserve, the right way, the first time. As mentioned in the Save the Date emails, if you need a hotel room for this event please contact Capitol Plaza Hotel, 415 West McCarty, Jefferson City, MO, 65101; (573) 635-1234. We look forward to seeing you at this and other MHCA events throughout the year. Thank you for all you do! Sincerely, Richard J. DeStefane MHCA President 2017-2018

Schedule of Events Tuesday, March 6, 2018 8:00 a.m. - 8:30 a.m. Registration 8:30 a.m. - 11:45 a.m. Educational Session Hiring, Retention and Leadership (3.0 Administrative Hours) 8:30 a.m. Facility Involvement Judging 12:00 p.m. - 1:45 p.m. General Business Meeting (MHCA Members Only) - Luncheon - Briefing on Legislative Issues - AHCA Special Guest, Gov. Mark Parkinson, AHCA CEO & President (1.0 Administrative Hours) 2:00 p.m. - 3:30 p.m. Educational Session New Survey Process Update (1.5 Administrative Hours) 3:45 p.m. - 5:15 p.m. Educational Session MHCA Advocate Training (1.5 Administrative Hours) 5:15 p.m. - 6:00 p.m. Cocktails and Hors d oeuvres Reception Wednesday, March 7, 2018 8:00 a.m. - 8:30 a.m. Registration 8:30 a.m. - 9:30 a.m. Educational Session Legislative Session Continental Breakfast (1.0 Administrative Hour) 10:00 a.m. Capitol Visits 2:00 p.m. - 4:00 p.m. Educational Session Tips and Tools for Tackling Troubling Tags (2.0 Patient Care Hours)

Educational Sessions Tuesday, March 6, 2018 Hiring, Retention and Leadership Session: 8:30 a.m. 11:45 a.m. 3.0 Administrative Hours Seminar Description: Healthcare faces many problems and one of the most pressing issues is staffing. Without the proper staff the LTC industry cannot face other challenges including the new survey process, increased regulations, and funding cuts. Yet, the success of your service is dependent and measured by the delivery of quality care, which can only come with a collaborative, motivated, and engaged staff. Join us for this session where Larry Friis of High-touch Leadership will break down staffing issues being found across the country and how you can improve your employee base. Session will include a Q&A period in addition to the following segments: How to identify the right employees in the hiring/interview process. Engaging employees by leveraging key employment lifecycle segments for purposes of retention. Mentoring is the new Leadership. This session will include the following formula: Mentoring, Purpose and Motivation. Increased productivity, retention, volunteerism and loyalty. Attendees will leave this training with actionable items to deploy in their everyday practice. These items include: Identifying the right employee in the interview process. Asking the appropriate interview questions. How to discover personality, stress points, and collaboration. Using the Performance Evaluation as an engagement tool. Leveraging Purpose to gain greater commitment and loyalty. Creating internal motivation to increase productivity and quality patient outcomes. Adapt leadership styles to create greater followership. Mentoring deeper and more specific to increase sacrifice and volunteerism. Creating levels of trust with psychological safe havens to build affiliation and personal membership toward organization. Presenter: Larry B. Friis - Larry is the Principal of High-touch Leadership and he has an MBA, a Nursing Home Administrator s license, and is a Doctoral candidate at Grand Canyon University. Larry is an Adjunct Professor at Utah Valley University and Brigham Young University Idaho where he teaches business and finance courses. As a former Corporate Executive, Banker, and Healthcare Administrator, Larry has a leader s frame of reference from which to draw when speaking and advising on topics of employee engagement, retention, motivation, and leadership. Larry has been engaging audiences for 14 years. Whether in the classroom or boardroom, on the radio or on the road, Larry combines his experiences in the trenches along with executive responsibilities and his doctoral research into relevant topics of leadership. His natural ability to engage audiences and to empower individuals brings a fresh voice to presentations that are interactive, inspiring and dynamic! Larry s clients have included very recognizable names in their industries: TVA (Tennessee Valley Authority), Washington Health Care Association, Ameren, Idaho Health Care Association, Gcom2 Solutions, Provo Rehabilitation & Nursing, Hawaiian Electric Company, Renewable Energy Group, and Georgia Power.

Educational Sessions Tuesday, March 6, 2018 New Survey Process Update Session: 2:00 p.m. 3:30 p.m. 1.5 Administrative Hours Seminar Description: As we all know, the new survey process went into effect November 28, 2017. Join us for this session as Shelly Williamson, DHSS Administrator of Section of Long Term Care Regulation, gives an update on how the new survey process is going for both DHSS and facility providers. Presenter: Shelly Williamson, Administrator, Section of Long Term Care Regulation, Department of Health & Senior Services MHCA Advocate Training Session: 3:45 p.m. 5:15 p.m. 1.5 Administrative Hours Seminar Description: EDUCATING YOUR PUBLIC Being media savvy isn t a choice anymore it s a must. During this session, we ll tap into practical tips for putting a messaging strategy to work to effectively support our advocacy campaigns. We ll also examine case studies and cautionary tales to help you engage your target audiences. Presenter: Connie Farrow - Connie has more than 20 years of hands-on, award-winning journalism experience, working for The Associated Press, USA Today, Springfield News-Leader, Sedalia Democrat and Cape Girardeau Southeast Missourian. She understands the power of the media and maintains extensive relationships in wire service, newspaper, television, radio and blogging communities throughout Missouri and across the nation. As a professional communicator, she has worked to advance people s understanding of complex issues that affect their everyday lives. As an editor and reporter, she has written extensively about public policy issues, the legal system, health, business and other meaningful matters. Connie s primary focus as owner of Farrow Communications has been to assist corporations, non-profits, patient advocacy organizations, governmental and other clients to increase awareness of, and support for public policy issues that affect our communities, state and nation. She has served as a spokesperson and managed public relations for three successful statewide ballot initiatives. Farrow Communications mandate is to provide unparalleled personal service by designing and implementing client-specific strategic communications programs that proactively carry targeted messaging with maximum effectiveness to key audiences, including the media, public officials and other constituencies and interest groups.

Educational Sessions Wednesday, March 7, 2017 Legislative Session - Continential Breakfast Session: 8:30 a.m. 9:30 a.m. 1.0 Administrative Hour Seminar Description: This session will include tips on the best way to talk with your local legislators (at the Capitol or in your facility) as well as give insight on the political environment and legislative process. Presenters: Nikki Strong, MHCA Executive Vice President Sarah Schlemeier, MHCA Grassroots Coordinator Tips and Tools for Tackling Troubling Tags Session: 2:00 p.m. 4:00 p.m. 2.0 Patient Care Hours Seminar Description: Phase 1 and 2 survey requirements and new regulatory interpretative guidelines are generating increased numbers of citations in key areas of Infection Control, Food Safety, Pharmacy Services and Unnecessary Drugs and creating some troubling challenges for long-term care operators. In this session, QIPMO Administrative Coach Nicky Martin will offer a detailed review of some of Missouri s most frequently cited deficiencies under the new Requirements of Participation and offer tips and suggestions for tackling these challenges and avoiding these tags. These tips and tools will help facilities improve care and services, produce better survey results and ultimately achieve quality outcomes for residents. Presenter: Nicky Martin, University of Missouri Leadership Coach - Nicky has over 21 years of experience in the long-term care (LTC) industry. She began her LTC career as a business office manager in a 60-bed skilled nursing facility in 1996 and was promoted to administrator in 2001. Nicky has been active with all departments within the facility and has experience with operational management, budget analysis, facility projects and improvements, and team building. She is currently a LTC Leadership Coach with the University of Missouri. Nicky also holds a Bachelor s of Accountancy degree. Education Units These seminars have been approved toward the continuing education requirement for nursing home administrators. The Missouri Health Care Association is an approved training agency. [TA-002-918]

Special Guest Appearance 2017 Ms. Missouri Nursing Home Queen Ms. Margie Batson Autumn Ridge Herculaneum, MO District 3 Pageant Coordinator: Cathy Bono, Delmar Gardens North Please meet the 2017 MHCA Ms. Missouri Nursing Home Queen, Ms. Margie Batson. Margie was born on January 19, 1931 in St. Louis, MO to Elmer and Ellen Kriegbaun. Her mother raised her, her sister Delores, and brother Virgil after their dad passed away when she was only 20 months old. Margie was the youngest. Her mother never remarried but could take care of the kids. She taught Margie and her siblings to be faithful and joyful, and to love one another. A childhood friend used to teach her how to act like Mae West, the actress and her mother would tell her not to act like that in public! At the age of 14, she started working to help her family out. At the age of 17, she went to work for Graham Paper Company as an order writer to help support herself. Margie has been married twice and has 3 children, 7 grandchildren and 10 great grandchildren. Her first husband, Tom, was a better friend than he was a husband and they remain friends to this day. Three years after their divorce, she re-met Terry, her childhood sweetheart. She and Terry would play Santa and Mrs. Claus for the Immaculate Conception Church in Park Hills. They were married for 22 years before the good Lord called him home. She found a new hobby that she loves and that is painting. Margie started painting when she moved into Autumn Ridge. With the help of others, she has been able to paint a variety of different paintings, which her kids and grandkids just love. She is also involved in facility activities and trips. She went to Critter Lane and rode a camel! I may not have had a glamourous life, but I have had a joyful one. I have a motto I live by and that is to be there when I am needed, Margie says.

General Information Educational Sessions Administrators have the opportunity to earn a total of 8.0 Administrative Hours and 2.0 Patient Care Hours by attending all seminars offered during this two-day event. Each seminar has been approved toward the continuing education requirements for nursing home administrators. The Missouri Health Care Association is an approved training agency. [TA-002-918] General Business Meeting Join your MHCA Executive Vice Presidents and Board of Directors for the General Business Meeting as they share information on the happenings within the Association and the long term care industry. We are excited to announce our AHCA Special Guest this year, Gov. Mark Parkinson, President and CEO of AHCA. Lunch is provided during the General Business Meeting. If you would like to attend without lunch, please contact Shauna Frank at shauna@mohealthcare.com or 573.893.2060. MHCA Lobby Day Join your fellow MHCA members the second day of our Mid-Year Conference to meet your legislator on MHCA Lobby Day! In-person lobbying from constituents is the most effective way to make an impact on issues that matter most to our industry. This is a chance for MHCA to not only create a personal connection with our legislators but to also familiarize ourselves with the Missouri State Capitol and see the legislative process at work first hand. For Your Comfort Please bring a jacket or sweater due to the varying room temperatures within the hotel. Attire for the General Business Meeting and seminars is business casual. Attire for the Capitol Visits is business. Refunds & Cancellations Refunds will be issued to registrants who cancel in writing by February 20. Cancellations received after this date will be charged the full registration fee(s). Substitutions are allowed. No-shows will be charged the full registration fee(s). Please fax or email your written cancellation to Shauna Frank at Missouri Health Care Association; 573.893.5248 or shauna@mohealthcare.com. Americans with Disabilities Act If you have special needs addressed by this act, please notify the MHCA office at least seven days prior to the date of the event. Reasonable efforts will be made to accommodate your needs. Email Shauna Frank quickly and easily by scanning this QR Code from your phone:

Attendee Registration Form Please Type or Print Clearly (register online at www.mohealthcare.com/midyearconf) Facility: Address: City: State: Zip: Phone: Please list names of all persons registering Name: Email: Registration Confirmations will be sent to the e-mail address provided above. Administrator License # (if applicable) Registration Fees: GROUP RATE INDIVIDUAL RATE Member - $300 Per facility for up to 5 attendees** Member - $150 per individual Non-Member - $400 Per facility for up to 5 attendees** Non-Member - $225 per individual ** if you plan to bring more than 5 attendees, please contact MHCA at 573.893.2060 LOBBY DAY ONLY No Charge Total Amount Due...$ Method of Payment MasterCard Visa American Express (3.5% Service fee applies) Check Bill Me (MHCA Members Only) Credit Card Number - Expiration Date Security Code Authorized Signature To access the registration link quickly from your phone, just scan this QR code: TO REGISTER ONLINE: http://www.mohealthcare.com/midyearconf

Facility Involvement Contest MHCA would like to invite member facilities to participate in the annual Making Headlines in Long Term Care facility involvement contest. Take this opportunity to show others what Made Headlines at your facility during calendar year 2017. If your facility was featured on the front page of a newspaper, what healthcare headlines would you want the community to read about? Please follow the criteria below very carefully when creating your entry. This is what you will be judged on. MHCA Member Facility You may enter your page in Color format or Black and White format or both (judged separately) If submitting both black/white and color entries, they CANNOT be identical in content or photos 1 sheet - 11 inch x 17 inch paper (white) Use one side only Use a creative title for your newspaper which incorporates the name of your facility Facility name and full address should be located on the page News and events concerning your facility and residents must be from 2017 Fill up the ENTIRE page Include articles and stories about staff and resident involvement Try to include any facility or staff awards received in 2017 Be sure to incorporate graphics and/or photos The page should look crisp and clean like a real newspaper Be sure to check for spelling or grammatical errors Make sure the finished product is laminated or provide another form of protective covering MAIL your newspaper cover to MHCA, 236 Metro Drive, Jefferson City, MO 65109 PRIOR TO February 28, 2018 to ensure we will receive it in time. You are also welcome to bring your newspaper the day of the event, however, we must have it BEFORE the judging begins at 8:30 a.m. Please visit our website at www.mohealthcare.com/facilityinvolvement for the enrollment form and to view the winning entries from last year. MHCA will award the following prizes to the winning entries in each category: 1st Place - $100 gift card 2nd Place - $50 gift card 3rd Place - $25 gift card To access the webpage quickly from your phone, just scan this QR code: MARCH 6-7, 2017

Important Contact Information Return All Registration Forms To Missouri Health Care Association 236 Metro Drive Jefferson City, MO 65109 Phone: 573.893.2060 Fax: 573.893.5248 Register Online www.mohealthcare.com/midyearconf For Additional Information Contact Michelle Walters Director of Education, Meetings & Events michelle@mohealthcare.com Shauna Frank Education, Meetings, & Events Coordinator shauna@mohealthcare.com For Cancellations and Refunds Send written cancellation requests by February 20, 2018 to: Shauna Frank Education, Meetings, & Events Coordinator shauna@mohealthcare.com Fax: 573.893.5248

Please make plans to attend Missouri Health Care Association s 70th Annual Convention August 26-29, 2018 Branson Convention Center Branson, MO